ManageEngine ServiceDesk Plus (Zoho) Connector for SSIS : Get problem task comments

Integrate SSIS and ManageEngine ServiceDesk Plus (Zoho)

Learn how to get problem task comments using the ManageEngine ServiceDesk Plus (Zoho) Connector for SSIS. This connector enables you to read and write ServiceDesk Plus (Zoho) data effortlessly. Integrate, manage, and automate requests, tasks, comments, and worklogs — almost no coding required. We'll walk you through the exact setup.

Let's dive in!

ManageEngine ServiceDesk Plus (Zoho) Connector

Powering this integration

High performance
Bidirectional
Low-code / No-code
Easy to use

Built on the ZappySys API Connector Framework, the ManageEngine ServiceDesk Plus (Zoho) Connector for SSIS is a high-performance, low-code / no-code solution. It enables you to read and write ManageEngine ServiceDesk Plus (Zoho) data without any programming right in your SSIS package. Part of the SSIS PowerPack.

Documentation

Prerequisites

Before we begin, make sure the following prerequisites are met:

SSIS designer installed. Sometimes it is referred as BIDS or SSDT (download it from Microsoft).
Basic knowledge of SSIS package development using Microsoft SQL Server Integration Services.
SSIS PowerPack is installed (if you are new to SSIS PowerPack, then get started!).

Get problem task comments in SSIS

Begin with opening Visual Studio and Create a New Project.
Select Integration Service Project and in new project window set the appropriate name and location for project. And click OK.

In the new SSIS project screen you will find the following:
- SSIS ToolBox on left side bar
- Solution Explorer and Property Window on right bar
- Control flow, data flow, event Handlers, Package Explorer in tab windows
- Connection Manager Window in the bottom
Note: If you don't see ZappySys SSIS PowerPack Task or Components in SSIS Toolbox, please refer to this help link.
Now, Drag and Drop SSIS Data Flow Task from SSIS Toolbox. Double click on the Data Flow Task to see Data Flow designer.
From the SSIS toolbox drag and API Source (Predefined Templates) on the data flow designer surface, and double click on it to edit it:
Select New Connection to create a new connection:
Use a preinstalled ManageEngine ServiceDesk Plus (Zoho) Connector from Popular Connector List or press Search Online radio button to download ManageEngine ServiceDesk Plus (Zoho) Connector. Once downloaded simply use it in the configuration:

ManageEngine ServiceDesk Plus (Zoho)

Now it's time to configure authentication. Firstly, configure authentication settings in ManageEngine ServiceDesk Plus (Zoho) service and then proceed by configuring API Connection Manager. Start by expanding an authentication type:

OAuth

ManageEngine ServiceDesk Plus (Zoho) authentication

OAuth Connection for ManageEngine ServiceDesk Plus API [API reference]

To register custom App, perform the following steps (Detailed steps found in the help link at the end)

Go to Zoho API Console
Click Add Client link
Select Server-based Applications option
Enter desired client name (Display purpose only)
Enter some URL for Company homepage
For Authorized Redirect URI enter https://zappysys.com/oauth (Or enter your own but we recommend using ZappySys one if possible). This URL must match on Zoho Connector UI.
Click CREATE.
Copy Client ID and Secret and paste on Zoho Connector UI.

API Connection Manager configuration

Just perform these simple steps to finish authentication configuration:

Set Authentication Type to OAuth [OAuth]
Optional step. Modify API Base URL if needed (in most cases default will work).
Fill in all the required parameters and set optional parameters if needed.
Press Generate Token button to generate the tokens.
Finally, hit OK button:

ManageEngine ServiceDesk Plus (Zoho)

OAuth [OAuth]

https://sdpondemand.manageengine.com/api/v3

Optional Parameters
ClientId
ClientSecret
Permissions	SDPOnDemand.requests.ALL
AccountUrl	https://accounts.zoho.com
RedirectUrl	https://zappysys.com/oauth
RetryMode	RetryWhenStatusCodeMatch
RetryStatusCodeList	429
RetryCountMax	5
RetryMultiplyWaitTime	True

Select Get Problem Task Comments endpoint from the dropdown and hit Preview Data:

API Source - ManageEngine ServiceDesk Plus (Zoho)

Read and write ServiceDesk Plus (Zoho) data effortlessly. Integrate, manage, and automate requests, tasks, comments, and worklogs — almost no coding required.

ManageEngine ServiceDesk Plus (Zoho)

Get Problem Task Comments

Required Parameters
ProblemId	Fill-in the parameter...
TaskId	Fill-in the parameter...
Optional Parameters
ContineOn404Error	True

SSIS API Source - Read from table or endpoint

That's it! We are done! Just in a few clicks we configured the call to ManageEngine ServiceDesk Plus (Zoho) using ManageEngine ServiceDesk Plus (Zoho) Connector.

You can load the source data into your desired destination using the Upsert Destination , which supports SQL Server, PostgreSQL, and Amazon Redshift. We also offer other destinations such as CSV , Excel , Azure Table , Salesforce , and more . You can check out our SSIS PowerPack Tasks and components for more options. (*loaded in Trash Destination)

Conclusion

And there you have it — a complete guide on how to get problem task comments in SSIS without writing complex code. All of this was powered by ManageEngine ServiceDesk Plus (Zoho) Connector, which handled the REST API pagination and authentication for us automatically.

Download the trial now or ping us via chat if you have any questions or are looking for a specific feature (you can also reach out to us by submitting a ticket):

Download Chat

More actions supported by ManageEngine ServiceDesk Plus (Zoho) Connector

Got another use case in mind? We've documented the exact setups for a variety of essential ManageEngine ServiceDesk Plus (Zoho) operations directly in SSIS, so you can skip the trial and error. Find your next step-by-step guide below: