ManageEngine ServiceDesk Plus (Zoho) Connector for SSIS : Get problems

Name: SSIS PowerPack
Rating: 4.8 (107 reviews)
Author: ZappySys

Integrate SSIS and ManageEngine ServiceDesk Plus (Zoho)

Learn how to get problems using the ManageEngine ServiceDesk Plus (Zoho) Connector for SSIS. This connector enables you to read and write ServiceDesk Plus (Zoho) data effortlessly. Integrate, manage, and automate requests, tasks, comments, and worklogs — almost no coding required. We'll walk you through the exact setup.

Let's dive in!

ManageEngine ServiceDesk Plus (Zoho) Connector

Powering this integration

Low-code / No-code
High performance
Bidirectional
Easy to use

Built on the ZappySys API Connector Framework, the ManageEngine ServiceDesk Plus (Zoho) Connector for SSIS is a high-performance, low-code / no-code solution. It enables you to read and write ManageEngine ServiceDesk Plus (Zoho) data without any programming right in your SSIS package. Part of the SSIS PowerPack.

Documentation

Video tutorial

Watch this quick video to see the integration in action. It walks you through the end-to-end setup, including:

Installing the SSIS PowerPack
Configuring a secure connection to ManageEngine ServiceDesk Plus (Zoho)
Working with ManageEngine ServiceDesk Plus (Zoho) data directly inside SSIS
Exploring advanced API Source features

While this video uses the OData Connector as an example, the core concepts and setup process are exactly the same for the ManageEngine ServiceDesk Plus (Zoho) Connector.

Watch this video on YouTube

Once you are done watching, simply follow the step-by-step written guide below to configure your data source.

Prerequisites

Before we begin, make sure the following prerequisites are met:

SSIS designer installed. Sometimes it is referred as BIDS or SSDT (download it from Microsoft).
Basic knowledge of SSIS package development using Microsoft SQL Server Integration Services.
SSIS PowerPack is installed (if you are new to SSIS PowerPack, then get started!).

Get problems in SSIS

Open Visual Studio and click Create a new project.
Select Integration Services Project. Enter a name and location for your project, then click OK.
From the SSIS Toolbox, drag and drop a Data Flow Task onto the Control Flow surface, and double-click it:
Make sure you are in the Data Flow Task designer:
From the SSIS toolbox drag and API Source (Predefined Templates) on the data flow designer surface, and double click on it to edit it:
Select New Connection to create a new connection:
Use a preinstalled ManageEngine ServiceDesk Plus (Zoho) Connector from Popular Connector List or press Search Online radio button to download ManageEngine ServiceDesk Plus (Zoho) Connector. Once downloaded simply use it in the configuration:

ManageEngine ServiceDesk Plus (Zoho)

Select your authentication scenario below to expand connection configuration steps to:

Configure the authentication in ManageEngine ServiceDesk Plus (Zoho).
Enter those details into the API Connection Manager configuration.

OAuth

ManageEngine ServiceDesk Plus (Zoho) authentication

OAuth Connection for ManageEngine ServiceDesk Plus API [API reference]

To register custom App, perform the following steps (Detailed steps found in the help link at the end)

Go to Zoho API Console
Click Add Client link
Select Server-based Applications option
Enter desired client name (Display purpose only)
Enter some URL for Company homepage
For Authorized Redirect URI enter https://zappysys.com/oauth (Or enter your own but we recommend using ZappySys one if possible). This URL must match on Zoho Connector UI.
Click CREATE.
Copy Client ID and Secret and paste on Zoho Connector UI.

API Connection Manager configuration

Just perform these simple steps to finish authentication configuration:

Set Authentication Type to OAuth [OAuth]
Optional step. Modify API Base URL if needed (in most cases default will work).
Fill in all the required parameters and set optional parameters if needed.
Press Generate Token button to generate the tokens.
Finally, hit OK button:

ManageEngine ServiceDesk Plus (Zoho)

OAuth [OAuth]

https://sdpondemand.manageengine.com/api/v3

Optional Parameters
ClientId
ClientSecret
Permissions	SDPOnDemand.requests.ALL
AccountUrl	https://accounts.zoho.com
RedirectUrl	https://zappysys.com/oauth
RetryMode	RetryWhenStatusCodeMatch
RetryStatusCodeList	429
RetryCountMax	5
RetryMultiplyWaitTime	True

Find full details in the ManageEngine ServiceDesk Plus (Zoho) Connector authentication reference.

Select Problems table from the dropdown and hit Preview Data:

API Source - ManageEngine ServiceDesk Plus (Zoho)

Read and write ServiceDesk Plus (Zoho) data effortlessly. Integrate, manage, and automate requests, tasks, comments, and worklogs — almost no coding required.

ManageEngine ServiceDesk Plus (Zoho)

Problems

Optional Parameters
ContineOn404Error	True

SSIS API Source - Read from table or endpoint

That's it! We are done! Just in a few clicks we configured the call to ManageEngine ServiceDesk Plus (Zoho) using ManageEngine ServiceDesk Plus (Zoho) Connector.

You can load the source data into your desired destination using the Upsert Destination , which supports SQL Server, PostgreSQL, and Amazon Redshift. We also offer other destinations such as CSV , Excel , Azure Table , Salesforce , and more . You can check out our SSIS PowerPack Tasks and components for more options. (*loaded in Trash Destination)

Conclusion

And there you have it — a complete guide on how to get problems in SSIS without writing complex code. All of this was powered by ManageEngine ServiceDesk Plus (Zoho) Connector, which handled the REST API pagination and authentication for us automatically.

Download the trial now or ping us via chat if you have any questions or are looking for a specific feature (you can also reach out to us by submitting a ticket):

Download Chat

More actions supported by ManageEngine ServiceDesk Plus (Zoho) Connector

Got another use case in mind? We've documented the exact setups for a variety of essential ManageEngine ServiceDesk Plus (Zoho) operations directly in SSIS, so you can skip the trial and error. Find your next step-by-step guide below: