ManagedEngine ServiceDesk Plus (Zoho) Connector
Documentation
Version: 2
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Home » API Integration Hub » ManagedEngine ServiceDesk Plus (Zoho) Connector » Authentication - OAuth

Authentication OAuth

Description

OAuth Connection for ManageEngine ServiceDesk Plus API [API reference]

Instructions

To register custom App, perform the following steps (Detailed steps found in the help link at the end)
  1. Go to Zoho API Console
  2. Click Add Client link
  3. Select Server-based Applications option
  4. Enter desired client name (Display purpose only)
  5. Enter some URL for Company homepage
  6. For Authorized Redirect URI enter https://zappysys.com/oauth (Or enter your own but we recommend using ZappySys one if possible). This URL must match on Zoho Connector UI.
  7. Click CREATE.
  8. Copy Client ID and Secret and paste on Zoho Connector UI.

Parameters

Parameter Label Required Default value Options Description
ClientId ClientId
ClientSecret ClientSecret
Permissions Permissions SDPOnDemand.requests.ALL
Name Value
SDPOnDemand.requests.ALL SDPOnDemand.requests.ALL
SDPOnDemand.requests.CREATE SDPOnDemand.requests.CREATE
SDPOnDemand.requests.READ SDPOnDemand.requests.READ
SDPOnDemand.requests.UPDATE SDPOnDemand.requests.UPDATE
SDPOnDemand.requests.DELETE SDPOnDemand.requests.DELETE
SDPOnDemand.problems.ALL SDPOnDemand.problems.ALL
SDPOnDemand.problems.CREATE SDPOnDemand.problems.CREATE
SDPOnDemand.problems.READ SDPOnDemand.problems.READ
SDPOnDemand.problems.UPDATE SDPOnDemand.problems.UPDATE
SDPOnDemand.problems.DELETE SDPOnDemand.problems.DELETE
SDPOnDemand.changes.ALL SDPOnDemand.changes.ALL
SDPOnDemand.changes.CREATE SDPOnDemand.changes.CREATE
SDPOnDemand.changes.READ SDPOnDemand.changes.READ
SDPOnDemand.changes.UPDATE SDPOnDemand.changes.UPDATE
SDPOnDemand.changes.DELETE SDPOnDemand.changes.DELETE
SDPOnDemand.projects.ALL SDPOnDemand.projects.ALL
SDPOnDemand.projects.CREATE SDPOnDemand.projects.CREATE
SDPOnDemand.projects.READ SDPOnDemand.projects.READ
SDPOnDemand.projects.UPDATE SDPOnDemand.projects.UPDATE
SDPOnDemand.projects.DELETE SDPOnDemand.projects.DELETE
SDPOnDemand.assets.ALL SDPOnDemand.assets.ALL
SDPOnDemand.assets.CREATE SDPOnDemand.assets.CREATE
SDPOnDemand.assets.READ SDPOnDemand.assets.READ
SDPOnDemand.assets.UPDATE SDPOnDemand.assets.UPDATE
SDPOnDemand.assets.DELETE SDPOnDemand.assets.DELETE
SDPOnDemand.cmdb.ALL SDPOnDemand.cmdb.ALL
SDPOnDemand.cmdb.CREATE SDPOnDemand.cmdb.CREATE
SDPOnDemand.cmdb.READ SDPOnDemand.cmdb.READ
SDPOnDemand.cmdb.UPDATE SDPOnDemand.cmdb.UPDATE
SDPOnDemand.cmdb.DELETE SDPOnDemand.cmdb.DELETE
SDPOnDemand.custommodule.ALL SDPOnDemand.custommodule.ALL
SDPOnDemand.custommodule.CREATE SDPOnDemand.custommodule.CREATE
SDPOnDemand.custommodule.READ SDPOnDemand.custommodule.READ
SDPOnDemand.custommodule.UPDATE SDPOnDemand.custommodule.UPDATE
SDPOnDemand.custommodule.DELETE SDPOnDemand.custommodule.DELETE
SDPOnDemand.setup.ALL SDPOnDemand.setup.ALL
SDPOnDemand.setup.CREATE SDPOnDemand.setup.CREATE
SDPOnDemand.setup.READ SDPOnDemand.setup.READ
SDPOnDemand.setup.UPDATE SDPOnDemand.setup.UPDATE
SDPOnDemand.setup.DELETE SDPOnDemand.setup.DELETE
SDPOnDemand.general.ALL SDPOnDemand.general.ALL
SDPOnDemand.general.CREATE SDPOnDemand.general.CREATE
SDPOnDemand.general.READ SDPOnDemand.general.READ
SDPOnDemand.general.UPDATE SDPOnDemand.general.UPDATE
SDPOnDemand.general.DELETE SDPOnDemand.general.DELETE
AccountUrl AccountUrl https://accounts.zoho.com
Name Value
US Domain https://accounts.zoho.com
EU Domain https://accounts.zoho.eu
AU Domain https://accounts.zoho.au
IN Domain https://accounts.zoho.in
CN Domain https://accounts.zoho.com.cn
RedirectUrl RedirectUrl https://zappysys.com/oauth This is the redirect URL you entered when you created app in Zoho Portal. URL must match exactly including trailing slash
RetryMode RetryMode RetryWhenStatusCodeMatch
Name Value
None None
RetryAny RetryAny
RetryWhenStatusCodeMatch RetryWhenStatusCodeMatch
RetryStatusCodeList RetryStatusCodeList 429
RetryCountMax RetryCountMax 5
RetryMultiplyWaitTime RetryMultiplyWaitTime True