ManagedEngine ServiceDesk Plus (Zoho) Connector for SSIS How to Make Generic API Request

Prerequisites

Before we begin, make sure the following prerequisites are met:

SSIS designer installed. Sometimes it is referred as BIDS or SSDT (download it from Microsoft).
Basic knowledge of SSIS package development using Microsoft SQL Server Integration Services.
ODBC PowerPack is installed (if you are new to SSIS PowerPack, then get started!).

Make Generic API Request in SSIS

Begin with opening Visual Studio and Create a New Project.
Select Integration Service Project and in new project window set the appropriate name and location for project. And click OK.

In the new SSIS project screen you will find the following:
- SSIS ToolBox on left side bar
- Solution Explorer and Property Window on right bar
- Control flow, data flow, event Handlers, Package Explorer in tab windows
- Connection Manager Window in the bottom
Note: If you don't see ZappySys SSIS PowerPack Task or Components in SSIS Toolbox, please refer to this help link.
Now, Drag and Drop SSIS Data Flow Task from SSIS Toolbox. Double click on the Data Flow Task to see Data Flow designer.
From the SSIS toolbox drag and API Source (Predefined Templates) on the data flow designer surface, and double click on it to edit it:
Select New Connection to create a new connection:
Use a preinstalled ManagedEngine ServiceDesk Plus (Zoho) Connector from Popular Connector List or press Search Online radio button to download ManagedEngine ServiceDesk Plus (Zoho) Connector. Once downloaded simply use it in the configuration:

ManagedEngine ServiceDesk Plus (Zoho)

Now it's time to configure authentication. Firstly, configure authentication settings in ManagedEngine ServiceDesk Plus (Zoho) service and then proceed by configuring API Connection Manager. Start by expanding an authentication type:

OAuth

ManagedEngine ServiceDesk Plus (Zoho) authentication

OAuth Connection for ManageEngine ServiceDesk Plus API [API reference]

To register custom App, perform the following steps (Detailed steps found in the help link at the end)

Go to Zoho API Console
Click Add Client link
Select Server-based Applications option
Enter desired client name (Display purpose only)
Enter some URL for Company homepage
For Authorized Redirect URI enter https://zappysys.com/oauth (Or enter your own but we recommend using ZappySys one if possible). This URL must match on Zoho Connector UI.
Click CREATE.
Copy Client ID and Secret and paste on Zoho Connector UI.

API Connection Manager configuration

Just perform these simple steps to finish authentication configuration:

Set Authentication Type to OAuth [OAuth]
Optional step. Modify API Base URL if needed (in most cases default will work).
Fill in all the required parameters and set optional parameters if needed.
Press Generate Token button to generate the tokens.
Finally, hit OK button:

ManagedEngine ServiceDesk Plus (Zoho)

OAuth [OAuth]

https://sdpondemand.manageengine.com/api/v3

Optional Parameters
ClientId
ClientSecret
Permissions	SDPOnDemand.requests.ALL
AccountUrl	https://accounts.zoho.com
RedirectUrl	https://zappysys.com/oauth
RetryMode	RetryWhenStatusCodeMatch
RetryStatusCodeList	429
RetryCountMax	5
RetryMultiplyWaitTime	True

Select Generic Table (Bulk Read / Write) table from the dropdown and hit Preview Data:

API Source - ManagedEngine ServiceDesk Plus (Zoho)

ManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items.

ManagedEngine ServiceDesk Plus (Zoho)

Generic Table (Bulk Read / Write)

Required Parameters
HTTP - Url or File Path	Fill-in the parameter...
HTTP - Request Method	Fill-in the parameter...
Optional Parameters
HTTP - Request Body
HTTP - Is MultiPart Body (Pass File data/Mixed Key/value)
HTTP - Request Format (Content-Type)	ApplicationJson
HTTP - Headers (e.g. hdr1:aaa \|\| hdr2:bbb)	Accept: / \|\| Cache-Control: no-cache
Parser - Response Format (Default=Json)	Default
Parser - Filter (e.g. $.rows[*] )
Parser - Encoding
Parser - CharacterSet
Download - Enable reading binary data	False
Download - File overwrite mode	AlwaysOverwrite
Download - Save file path
Download - Enable raw output mode as single row	False
Download - Raw output data RowTemplate	{Status:'Downloaded'}
Download - Request Timeout (Milliseconds)
General - Enable Custom Search/Replace
General - SearchFor (e.g. (\d)-(\d)--regex)
General - ReplaceWith (e.g. $1-***)
General - File Compression Type
General - Date Format
General - Enable Big Number Handling	False
General - Wait time (Ms) - Helps to slow down pagination (Use for throttling)	0
JSON/XML - ExcludedProperties (e.g. meta,info)
JSON/XML - Flatten Small Array (Not preferred for more than 10 items)
JSON/XML - Max Array Items To Flatten	10
JSON/XML - Array Transform Type
JSON/XML - Array Transform Column Name Filter
JSON/XML - Array Transform Row Value Filter
JSON/XML - Array Transform Enable Custom Columns
JSON/XML - Enable Pivot Transform
JSON/XML - Array Transform Custom Columns
JSON/XML - Pivot Path Replace With
JSON/XML - Enable Pivot Path Search Replace	False
JSON/XML - Pivot Path Search For
JSON/XML - Include Pivot Path	False
JSON/XML - Throw Error When No Match for Filter	False
JSON/XML - Parent Column Prefix
JSON/XML - Include Parent When Child Null	False
Pagination - Mode
Pagination - Attribute Name (e.g. page)
Pagination - Increment By (e.g. 100)	1
Pagination - Expression for Next URL (e.g. $.nextUrl)
Pagination - Wait time after each request (milliseconds)	0
Pagination - Max Rows Expr
Pagination - Max Pages Expr
Pagination - Max Rows DataPath Expr
Pagination - Max Pages	0
Pagination - End Rules
Pagination - Next URL Suffix
Pagination - Next URL End Indicator
Pagination - Stop Indicator Expr
Pagination - Current Page
Pagination - End Strategy Type	DetectBasedOnRecordCount
Pagination - Stop based on this Response StatusCode
Pagination - When EndStrategy Condition Equals	True
Pagination - Max Response Bytes	0
Pagination - Min Response Bytes	0
Pagination - Error String Match
Pagination - Enable Page Token in Body	False
Pagination - Placeholders (e.g. {page})
Pagination - Has Different NextPage Info	False
Pagination - First Page Body Part
Pagination - Next Page Body Part
Csv - Column Delimiter	,
Csv - Has Header Row	True
Csv - Throw error when column count mismatch	False
Csv - Throw error when no record found	False
Csv - Allow comments (i.e. line starts with # treat as comment and skip line)	False
Csv - Comment Character	#
Csv - Skip rows	0
Csv - Ignore Blank Lines	True
Csv - Skip Empty Records	False
Csv - Skip Header Comment Rows	0
Csv - Trim Headers	False
Csv - Trim Fields	False
Csv - Ignore Quotes	False
Csv - Treat Any Blank Value As Null	False
Xml - ElementsToTreatAsArray

SSIS API Source - Read from table or endpoint

That's it! We are done! Just in a few clicks we configured the call to ManagedEngine ServiceDesk Plus (Zoho) using ManagedEngine ServiceDesk Plus (Zoho) Connector.

You can load the source data into your desired destination using the Upsert Destination , which supports SQL Server, PostgreSQL, and Amazon Redshift. We also offer other destinations such as CSV , Excel , Azure Table , Salesforce , and more . You can check out our SSIS PowerPack Tasks and components for more options. (*loaded in Trash Destination)