ManagedEngine ServiceDesk Plus (Zoho) Connector for SSISManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items. In this article you will learn how to quickly and efficiently integrate ManagedEngine ServiceDesk Plus (Zoho) data in SSIS without coding. We will use high-performance ManagedEngine ServiceDesk Plus (Zoho) Connector to easily connect to ManagedEngine ServiceDesk Plus (Zoho) and then access the data inside SSIS. Let's follow the steps below to see how we can accomplish that! ManagedEngine ServiceDesk Plus (Zoho) Connector for SSIS is based on ZappySys API Connector Framework which is a part of SSIS PowerPack. It is a collection of high-performance SSIS connectors that enable you to integrate data with virtually any data provider supported by SSIS, including SQL Server. SSIS PowerPack supports various file formats, sources and destinations, including REST/SOAP API, SFTP/FTP, storage services, and plain files, to mention a few (if you are new to SSIS and SSIS PowerPack, find out more on how to use them). |
Connect to ManagedEngine ServiceDesk Plus (Zoho) in other apps
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Video Tutorial - Integrate ManagedEngine ServiceDesk Plus (Zoho) data in SSIS
This video covers the following topics and more, so please watch carefully. After watching the video, follow the steps outlined in this article:
- How to download and install the required PowerPack for
ManagedEngine ServiceDesk Plus (Zoho) integration in SSIS - How to configure the connection for
ManagedEngine ServiceDesk Plus (Zoho) - Features of the
ZappySys API Source (Authentication / Query Language / Examples / Driver UI) - How to use the
ManagedEngine ServiceDesk Plus (Zoho) in SSIS
Prerequisites
Before we begin, make sure the following prerequisites are met:
- SSIS designer installed. Sometimes it is referred as BIDS or SSDT (download it from Microsoft).
- Basic knowledge of SSIS package development using Microsoft SQL Server Integration Services.
- SSIS PowerPack is installed (if you are new to SSIS PowerPack, then get started!).
Read data from ManagedEngine ServiceDesk Plus (Zoho) in SSIS (Export data)
In this section we will learn how to configure and use ManagedEngine ServiceDesk Plus (Zoho) Connector in API Source to extract data from ManagedEngine ServiceDesk Plus (Zoho).
-
Begin with opening Visual Studio and Create a New Project.
Select Integration Service Project and in new project window set the appropriate name and location for project. And click OK.
-
In the new SSIS project screen you will find the following:
- SSIS ToolBox on left side bar
- Solution Explorer and Property Window on right bar
- Control flow, data flow, event Handlers, Package Explorer in tab windows
- Connection Manager Window in the bottom
Note: If you don't see ZappySys SSIS PowerPack Task or Components in SSIS Toolbox, please refer to this help link. -
Now, Drag and Drop SSIS Data Flow Task from SSIS Toolbox. Double click on the Data Flow Task to see Data Flow designer.
-
From the SSIS toolbox drag and API Source (Predefined Templates) on the data flow designer surface, and double click on it to edit it:
-
Select New Connection to create a new connection:
-
Use a preinstalled ManagedEngine ServiceDesk Plus (Zoho) Connector from Popular Connector List or press Search Online radio button to download ManagedEngine ServiceDesk Plus (Zoho) Connector. Once downloaded simply use it in the configuration:
ManagedEngine ServiceDesk Plus (Zoho)
-
Proceed with selecting the desired Authentication Type. Then select API Base URL (in most cases default one is the right one). Finally, fill in all the required parameters and set optional parameters if needed. You may press a link Steps to Configure which will help set certain parameters. More info is available in Authentication section.
OAuth Connection for ManageEngine ServiceDesk Plus API [API reference]
Steps how to get and use ManagedEngine ServiceDesk Plus (Zoho) credentials : OAuth [OAuth]
To register custom App, perform the following steps (Detailed steps found in the help link at the end)- Go to Zoho API Console
- Click Add Client link
- Select Server-based Applications option
- Enter desired client name (Display purpose only)
- Enter some URL for Company homepage
- For Authorized Redirect URI enter https://zappysys.com/oauth (Or enter your own but we recommend using ZappySys one if possible). This URL must match on Zoho Connector UI.
- Click CREATE.
- Copy Client ID and Secret and paste on Zoho Connector UI.
Configuring authentication parameters
ManagedEngine ServiceDesk Plus (Zoho)OAuth [OAuth]https://sdpondemand.manageengine.com/api/v3Optional Parameters ClientId ClientSecret Permissions SDPOnDemand.requests.ALL AccountUrl https://accounts.zoho.com RedirectUrl https://zappysys.com/oauth RetryMode RetryWhenStatusCodeMatch RetryStatusCodeList 429 RetryCountMax 5 RetryMultiplyWaitTime True 
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Select the desired endpoint, change/pass the properties values, and click on Preview Data button to make the API call.
API Source - ManagedEngine ServiceDesk Plus (Zoho)ManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items.
-
That's it! We are done! Just in a few clicks we configured the call to ManagedEngine ServiceDesk Plus (Zoho) using ManagedEngine ServiceDesk Plus (Zoho) Connector.
You can load the source data into your desired destination using the Upsert Destination, which supports SQL Server, PostgreSQL, and Amazon Redshift. We also offer other destinations such as CSV, Excel, Azure Table, Salesforce, and more. You can check out our SSIS PowerPack Tasks and components for more options. (*loaded in Trash Destination)
Write data to ManagedEngine ServiceDesk Plus (Zoho) using SSIS (Import data)
In this section we will learn how to configure and use ManagedEngine ServiceDesk Plus (Zoho) Connector in the API Destination to write data to ManagedEngine ServiceDesk Plus (Zoho).
Video tutorial
This video covers following and more so watch carefully. After watching this video follow the steps described in this article.
- How to download SSIS PowerPack for
ManagedEngine ServiceDesk Plus (Zoho) integration in SSIS - How to configure connection for
ManagedEngine ServiceDesk Plus (Zoho) - How to write or lookup data to
ManagedEngine ServiceDesk Plus (Zoho) - Features about SSIS API Destination
- Using
ManagedEngine ServiceDesk Plus (Zoho) Connector in SSIS
Step-by-step instructions
In upper section we learned how to read data, now in this section we will learn how to configure ManagedEngine ServiceDesk Plus (Zoho) in the API Source to POST data to the ManagedEngine ServiceDesk Plus (Zoho).
-
Read the data from the source, being any desired source component. In example we will use ZappySys Dummy Data Source component.
-
From the SSIS Toolbox drag and drop API Destination (Predefined Templates) on the Data Flow Designer surface and connect source component with it, and double click to edit it.
-
Select New Connection to create a new connection:
API Destination - ManagedEngine ServiceDesk Plus (Zoho)ManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items.
-
Use a preinstalled ManagedEngine ServiceDesk Plus (Zoho) Connector from Popular Connector List or press Search Online radio button to download ManagedEngine ServiceDesk Plus (Zoho) Connector. Once downloaded simply use it in the configuration:
ManagedEngine ServiceDesk Plus (Zoho)
-
Proceed with selecting the desired Authentication Type. Then select API Base URL (in most cases default one is the right one). Finally, fill in all the required parameters and set optional parameters if needed. You may press a link Steps to Configure which will help set certain parameters. More info is available in Authentication section.
OAuth Connection for ManageEngine ServiceDesk Plus API [API reference]
Steps how to get and use ManagedEngine ServiceDesk Plus (Zoho) credentials : OAuth [OAuth]
To register custom App, perform the following steps (Detailed steps found in the help link at the end)- Go to Zoho API Console
- Click Add Client link
- Select Server-based Applications option
- Enter desired client name (Display purpose only)
- Enter some URL for Company homepage
- For Authorized Redirect URI enter https://zappysys.com/oauth (Or enter your own but we recommend using ZappySys one if possible). This URL must match on Zoho Connector UI.
- Click CREATE.
- Copy Client ID and Secret and paste on Zoho Connector UI.
Configuring authentication parameters
ManagedEngine ServiceDesk Plus (Zoho)OAuth [OAuth]https://sdpondemand.manageengine.com/api/v3Optional Parameters ClientId ClientSecret Permissions SDPOnDemand.requests.ALL AccountUrl https://accounts.zoho.com RedirectUrl https://zappysys.com/oauth RetryMode RetryWhenStatusCodeMatch RetryStatusCodeList 429 RetryCountMax 5 RetryMultiplyWaitTime True
-
Select the desired endpoint, change/pass the properties values, and go to the Mappings tab to map the columns.
API Destination - ManagedEngine ServiceDesk Plus (Zoho)ManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items.
-
Finally, map the desired columns:
API Destination - ManagedEngine ServiceDesk Plus (Zoho)ManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items.
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That's it; we successfully configured the POST API Call. In a few clicks we configured the ManagedEngine ServiceDesk Plus (Zoho) API call using ZappySys ManagedEngine ServiceDesk Plus (Zoho) Connector
Load ManagedEngine ServiceDesk Plus (Zoho) data into SQL Server using Upsert Destination (Insert or Update)
Once you configured the data source, you can load ManagedEngine ServiceDesk Plus (Zoho) data into SQL Server using Upsert Destination.
Upsert Destination can merge or synchronize source data with the target table.
It supports Microsoft SQL Server, PostgreSQL, and Redshift databases as targets.
Upsert Destination also supports very fast bulk upsert operation along with bulk delete.
Upsert operation
- a database operation which performs INSERT or UPDATE SQL commands
based on record's existence condition in the target table.
It
Upsert Destination supports INSERT, UPDATE, and DELETE operations,
so it is similar to SQL Server's MERGE command, except it can be used directly in SSIS package.
-
From the SSIS Toolbox drag-and-drop Upsert Destination component onto the Data Flow designer background.
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Connect your SSIS source component to Upsert Destination.
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Double-click on Upsert Destination component to open configuration window.
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Start by selecting the Action from the list.
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Next, select the desired target connection or create one by clicking <New [provider] Connection> menu item from the Target Connection dropdown.
-
Then select a table from the Target Table list or click New button to create a new table based on the source columns.
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Continue by checking Insert and Update options according to your scenario (e.g. if Update option is unchecked, no updates will be made).
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Finally, click Map All button to map all columns and then select the Key columns to match the columns on:
-
Click OK to save the configuration.
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Run the package and ManagedEngine ServiceDesk Plus (Zoho) data will be merged with the target table in SQL Server, PostgreSQL, or Redshift:
-
Done!
Deploy and schedule SSIS package
After you are done creating SSIS package, most likely, you want to deploy it to SQL Server Catalog and run it periodically. Just follow the instructions in this article:
Running SSIS package in Azure Data Factory (ADF)
To use SSIS PowerPack in ADF, you must first prepare Azure-SSIS Integration Runtime. Follow this link for detailed instructions:
Actions supported by ManagedEngine ServiceDesk Plus (Zoho) Connector
ManagedEngine ServiceDesk Plus (Zoho) Connector supports following actions for REST API integration:
Delete Request
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId
Input Fields
You can provide the following fields to this action:
-
id
Output Fields
The following fields are returned after calling this action:
-
status_code -
status
Visit documentation for more information.
Get Asset Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
AssetId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
name -
loan_start_time_display_value -
loan_start_time -
loan_id -
loan_returned_time_display_value -
loan_returned_time -
loan_barcode -
loan_due_by_time_display_value -
loan_due_by_time -
loan_loan_id_display_value -
loan_loan_id_value -
retain_user_site -
type_name -
type_id -
purchase_cost -
state_name -
state_description -
state_id -
barcode -
product_part_no -
product_name -
product_id -
product_manufacturer -
site_deleted -
site_name -
site_id -
product_type_image -
product_type_name -
product_type_id -
location -
is_loanable -
category_name -
category_description -
category_id -
state_history_comments -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Assets
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
name -
loan_start_time_display_value -
loan_start_time -
loan_id -
loan_returned_time_display_value -
loan_returned_time -
loan_barcode -
loan_due_by_time_display_value -
loan_due_by_time -
loan_loan_id_display_value -
loan_loan_id_value -
retain_user_site -
type_name -
type_id -
purchase_cost -
state_name -
state_description -
state_id -
barcode -
product_part_no -
product_name -
product_id -
product_manufacturer -
site_deleted -
site_name -
site_id -
product_type_image -
product_type_name -
product_type_id -
location -
is_loanable -
category_name -
category_description -
category_id -
state_history_comments -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
template_inactive -
template_name -
template_id -
display_id_display_value -
display_id_value -
emergency -
description -
change_type_color -
change_type_pre_approved -
change_type_name -
change_type_id -
change_owner_email_id -
change_owner_cost_per_hour -
change_owner_phone -
change_owner_name -
change_owner_mobile -
change_owner_id -
change_owner_photo_url -
change_owner_sms_mail_id -
urgency_name -
urgency_id -
workflow_instance_details_id -
workflow_instance_details_status_name -
workflow_instance_details_status_id -
change_requester_email_id -
change_requester_is_technician -
change_requester_sms_mail -
change_requester_phone -
change_requester_name -
change_requester_mobile -
change_requester_id -
change_requester_photo_url -
change_requester_is_vip_user -
group_deleted -
group_name -
group_id -
item_name -
item.id -
workflow.validated -
workflow_name -
workflow.id -
approval_status_name -
approval_status.id -
change_manager_email_id -
change_manager_cost_per_hour -
change_manager_phone -
change_manager_name -
change_manager_mobile -
change_manager_id -
change_manager_photo_url -
change_manager_sms_mail_id -
impact_name -
impact_id -
retrospective -
delete_pre_template_tasks -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
releases_display_id_display_value -
releases_display_id_value -
releases_id -
releases_title -
site.deleted -
site_name -
site_id -
completed_time -
reason_for_change_name -
reason_for_change_id -
stage_internal_name -
stage_stage_index -
stage_name -
stage_id -
comment -
risk_name -
risk_id -
category_deleted -
category_name -
category_id -
subcategory_name -
subcategory_id -
deleted_time -
notes_present -
scheduled_start_time_display_value -
scheduled_start_time -
status_internal_name -
status_stage_id -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Note Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
NoteId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Notes
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Task Comment Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
TaskId -
CommentId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Task Comments
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Task Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Change Task Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
TaskId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
mark_first_response -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Task Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Change Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Changes
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
template_inactive -
template_name -
template_id -
display_id_display_value -
display_id_value -
emergency -
description -
change_type_color -
change_type_pre_approved -
change_type_name -
change_type_id -
change_owner_email_id -
change_owner_cost_per_hour -
change_owner_phone -
change_owner_name -
change_owner_mobile -
change_owner_id -
change_owner_photo_url -
change_owner_sms_mail_id -
urgency_name -
urgency_id -
workflow_instance_details_id -
workflow_instance_details_status_name -
workflow_instance_details_status_id -
change_requester_email_id -
change_requester_is_technician -
change_requester_sms_mail -
change_requester_phone -
change_requester_name -
change_requester_mobile -
change_requester_id -
change_requester_photo_url -
change_requester_is_vip_user -
group_deleted -
group_name -
group_id -
item_name -
item.id -
workflow.validated -
workflow_name -
workflow.id -
approval_status_name -
approval_status.id -
change_manager_email_id -
change_manager_cost_per_hour -
change_manager_phone -
change_manager_name -
change_manager_mobile -
change_manager_id -
change_manager_photo_url -
change_manager_sms_mail_id -
impact_name -
impact_id -
retrospective -
delete_pre_template_tasks -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
releases_display_id_display_value -
releases_display_id_value -
releases_id -
releases_title -
site.deleted -
site_name -
site_id -
completed_time -
reason_for_change_name -
reason_for_change_id -
stage_internal_name -
stage_stage_index -
stage_name -
stage_id -
comment -
risk_name -
risk_id -
category_deleted -
category_name -
category_id -
subcategory_name -
subcategory_id -
deleted_time -
notes_present -
scheduled_start_time_display_value -
scheduled_start_time -
status_internal_name -
status_stage_id -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Contract Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ContractId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
name -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_mobile -
owner_last_name -
owner_user_scope -
owner_sms_mail_id -
owner_cost_per_hour -
owner_site_id -
owner_phone -
owner_employee_id -
owner_name -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department -
owner_first_name -
owner_job_title -
template_inactive -
template_name -
template_id -
is_definite -
cost_display_value -
cost_currency_symbol -
cost_value -
cost_secondary_currency_display_value -
cost_secondary_currency_currency_symbol -
cost_secondary_currency_value -
request_creation_days -
display_id_display_value -
display_id_value -
sites -
active_from_display_value -
active_from_value -
type -
is_req_creation_required -
vendor_name -
vendor_description -
vendor_currency_symbol -
vendor_currency_code -
vendor_currency_exchange_rate -
vendor_currency_name -
vendor_currency_id -
vendor_id -
is_draft -
active_till_display_value -
active_till_value -
currency_symbol -
currency_code -
currency_exchange_rate -
currency_is_frequent -
currency_name -
currency_id -
deleted_time -
notes_present -
status_name -
status_id -
type_color -
type_name -
type_id
Visit documentation for more information.
Get Contracts
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
name -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_mobile -
owner_last_name -
owner_user_scope -
owner_sms_mail_id -
owner_cost_per_hour -
owner_site_id -
owner_phone -
owner_employee_id -
owner_name -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department -
owner_first_name -
owner_job_title -
template_inactive -
template_name -
template_id -
is_definite -
cost_display_value -
cost_currency_symbol -
cost_value -
cost_secondary_currency_display_value -
cost_secondary_currency_currency_symbol -
cost_secondary_currency_value -
request_creation_days -
display_id_display_value -
display_id_value -
sites -
active_from_display_value -
active_from_value -
type -
is_req_creation_required -
vendor_name -
vendor_description -
vendor_currency_symbol -
vendor_currency_code -
vendor_currency_exchange_rate -
vendor_currency_name -
vendor_currency_id -
vendor_id -
is_draft -
active_till_display_value -
active_till_value -
currency_symbol -
currency_code -
currency_exchange_rate -
currency_is_frequent -
currency_name -
currency_id -
deleted_time -
notes_present -
status_name -
status_id -
type_color -
type_name -
type_id
Visit documentation for more information.
Get Problem Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
template_name -
template_id -
updated_time_display_value -
updated_time -
display_id_display_value -
display_id_value -
description -
urgency_name -
urgency_id -
reported_by_email_id -
reported_by_is_technician -
reported_by_sms_mail -
reported_by_phone -
reported_by_name -
reported_by_mobile -
reported_by_id -
reported_by_photo_url -
reported_by_is_vip_user -
reported_by_job_title -
group_site_id -
group_deleted -
group_name -
group_id -
item_name -
item_id -
impact_name -
impact_id -
technician_email_id -
technician_cost_per_hour -
technician_phone -
technician_name -
technician_mobile -
technician_id -
technician_photo_url -
technician_sms_mail_id -
closed_time -
priority_color -
priority_name -
priority_id -
due_by_time_display_value -
due_by_time -
site_deleted -
site_name -
site_id -
udf_fields_udf_long1 -
udf_fields_udf_char1 -
category_deleted -
category_name -
category_id -
subcategory_name -
subcategory_id -
notes_present -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id
Visit documentation for more information.
Get Problem Note Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
NoteId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Notes
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Task Comment Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
TaskId -
CommentId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Task Comments
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Task Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Problem Task Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
TaskId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
mark_first_response -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Task Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Problem Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problems
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
template_name -
template_id -
updated_time_display_value -
updated_time -
display_id_display_value -
display_id_value -
description -
urgency_name -
urgency_id -
reported_by_email_id -
reported_by_is_technician -
reported_by_sms_mail -
reported_by_phone -
reported_by_name -
reported_by_mobile -
reported_by_id -
reported_by_photo_url -
reported_by_is_vip_user -
reported_by_job_title -
group_site_id -
group_deleted -
group_name -
group_id -
item_name -
item_id -
impact_name -
impact_id -
technician_email_id -
technician_cost_per_hour -
technician_phone -
technician_name -
technician_mobile -
technician_id -
technician_photo_url -
technician_sms_mail_id -
closed_time -
priority_color -
priority_name -
priority_id -
due_by_time_display_value -
due_by_time -
site_deleted -
site_name -
site_id -
udf_fields_udf_long1 -
udf_fields_udf_char1 -
category_deleted -
category_name -
category_id -
subcategory_name -
subcategory_id -
notes_present -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id
Visit documentation for more information.
Get Project Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
project_template_name -
project_template_id -
project_template_title -
project_template_active -
display_id_display_value -
display_id_value -
percentage_completion -
description -
actual_hours -
actual_end_time_display_value -
actual_end_time -
actual_start_time_display_value -
actual_start_time -
department_name -
department_id -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department -
project_type_color -
project_type_name -
project_type_id -
project_code -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
site_deleted -
site_name -
site_id -
actual_cost -
estimated_cost -
project_requester_email_id -
project_requester_is_technician -
project_requester_sms_mail -
project_requester_phone -
project_requester_name -
project_requester_mobile -
project_requester_id -
project_requester_photo_url -
project_requester_is_vip_user -
estimated_hours -
udf_fields_udf_long1 -
udf_fields_udf_date1_display_value -
udf_fields_udf_date1_value -
udf_fields_udf_char1 -
projected_end_display_value -
projected_end_value -
scheduled_start_time_display_value -
scheduled_start_time -
status_internal_name -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Members
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
user_email_id -
project_title -
role_name -
role_id -
is_active -
project_code -
project_id -
project_display_id_display_value -
project_display_id_value -
user_is_technician -
user_sms_mail -
user_phone -
user_name -
user_mobile -
user_id -
user_photo_url -
user_is_vip_user -
user_department
Visit documentation for more information.
Get Project Milestone Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
MilestoneId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Project Milestones
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
index -
description -
project_project_code -
project_id -
project_display_id_display_value -
project_display_id_value -
project_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
created_time_display_value -
created_time_value -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time_value -
actual_hours -
actual_end_time_display_value -
actual_end_time_value -
estimated_hours -
actual_start_time_display_value -
actual_start_time_value -
projected_end_display_value -
projected_end_value -
user_email_id -
user_is_technician -
user_sms_mail -
user_phone -
user_name -
user_mobile -
user_id -
user_photo_url -
user_is_vip_user -
scheduled_start_time_display_value -
scheduled_start_time_value -
status_internal_name -
status_color -
status_name -
status_id
Visit documentation for more information.
Get Project Note Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
NoteId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Notes
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Task Comment Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
TaskId -
CommentId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Task Comments
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Task Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Project Task Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
TaskId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
mark_first_response -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Task Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Project Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Projects
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
project_template_name -
project_template_id -
project_template_title -
project_template_active -
display_id_display_value -
display_id_value -
percentage_completion -
description -
actual_hours -
actual_end_time_display_value -
actual_end_time -
actual_start_time_display_value -
actual_start_time -
department_name -
department_id -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department -
project_type_color -
project_type_name -
project_type_id -
project_code -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
site_deleted -
site_name -
site_id -
actual_cost -
estimated_cost -
project_requester_email_id -
project_requester_is_technician -
project_requester_sms_mail -
project_requester_phone -
project_requester_name -
project_requester_mobile -
project_requester_id -
project_requester_photo_url -
project_requester_is_vip_user -
estimated_hours -
udf_fields_udf_long1 -
udf_fields_udf_date1_display_value -
udf_fields_udf_date1_value -
udf_fields_udf_char1 -
projected_end_display_value -
projected_end_value -
scheduled_start_time_display_value -
scheduled_start_time -
status_internal_name -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Purchase Order Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
PurchaseOrderId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_mobile -
owner_last_name -
owner_user_scope -
owner_sms_mail_id -
owner_phone -
owner_employee_id -
owner_name -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department -
owner_first_name -
owner_job_title -
template_inactive -
template_name -
template_id -
required_date_display_value -
required_date_value -
total_price_display_value -
total_price_currency_symbol -
total_price_value -
total_price_secondary_currency_display_value -
total_price_secondary_currency_currency_symbol -
total_price_secondary_currency_value -
custom_id -
sites -
requested_by_email_id -
requested_by_is_technician -
requested_by_sms_mail -
requested_by_mobile -
requested_by_last_name -
requested_by_user_scope -
requested_by_sms_mail_id -
requested_by_phone -
requested_by_employee_id -
requested_by_name -
requested_by_id -
requested_by_photo_url -
requested_by_is_vip_user -
requested_by_department -
requested_by_first_name -
requested_by_job_title -
vendor_name -
vendor_description -
vendor_currency_symbol -
vendor_currency_code -
vendor_currency_exchange_rate -
vendor_currency_name -
vendor_currency_id -
vendor_id -
name -
currency_symbol -
currency_code -
currency_exchange_rate -
currency_name -
currency_id -
created_date_display_value -
created_date -
status_name -
status_id -
required_date
Visit documentation for more information.
Get Purchase Orders
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_mobile -
owner_last_name -
owner_user_scope -
owner_sms_mail_id -
owner_phone -
owner_employee_id -
owner_name -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department -
owner_first_name -
owner_job_title -
template_inactive -
template_name -
template_id -
required_date_display_value -
required_date_value -
total_price_display_value -
total_price_currency_symbol -
total_price_value -
total_price_secondary_currency_display_value -
total_price_secondary_currency_currency_symbol -
total_price_secondary_currency_value -
custom_id -
sites -
requested_by_email_id -
requested_by_is_technician -
requested_by_sms_mail -
requested_by_mobile -
requested_by_last_name -
requested_by_user_scope -
requested_by_sms_mail_id -
requested_by_phone -
requested_by_employee_id -
requested_by_name -
requested_by_id -
requested_by_photo_url -
requested_by_is_vip_user -
requested_by_department -
requested_by_first_name -
requested_by_job_title -
vendor_name -
vendor_description -
vendor_currency_symbol -
vendor_currency_code -
vendor_currency_exchange_rate -
vendor_currency_name -
vendor_currency_id -
vendor_id -
name -
currency_symbol -
currency_code -
currency_exchange_rate -
currency_name -
currency_id -
created_date_display_value -
created_date -
status_name -
status_id -
required_date
Visit documentation for more information.
Get Release Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
template_inactive -
template_name -
template_id -
display_id_display_value -
display_id_value -
emergency -
release_requester -
description -
release_engineer -
next_review_on -
urgency -
workflow_instance_details_id -
workflow_instance_details_status_name -
workflow_instance_details_status_id -
group -
reason_for_release -
created_time_display_value -
created_time -
item -
workflow_validated -
workflow_name -
workflow_id -
workflow_allowed_stages_config -
release_manager -
impact -
release_type -
priority -
scheduled_end_time -
site -
completed_time -
stage_internal_name -
stage_inactive -
stage_stage_index -
stage_name -
stage_id -
risk -
category -
subcategory -
deleted_time -
notes_present -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stage_id -
status_name -
status_id -
release_engineer_email_id -
release_engineer_cost_per_hour -
release_engineer_phone -
release_engineer_name -
release_engineer_mobile -
release_engineer_last_name -
release_engineer_id -
release_engineer_photo_url -
release_engineer_sms_mail_id -
release_engineer_first_name -
urgency_name -
urgency_id -
reason_for_release_name -
reason_for_release_id -
release_type_color -
release_type_pre_approved -
release_type_name -
release_type_id -
priority_color -
priority_name -
priority_id -
risk_name -
risk_id -
category_deleted -
category_name -
category_id -
subcategory_name -
subcategory_id
Visit documentation for more information.
Get Release Note Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
NoteId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Notes
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Task Comment Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
TaskId -
CommentId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Task Comments
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Task Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Release Task Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
TaskId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
mark_first_response -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Task Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Release Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Releases
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
template_inactive -
template_name -
template_id -
display_id_display_value -
display_id_value -
emergency -
release_requester -
description -
release_engineer -
next_review_on -
urgency -
workflow_instance_details_id -
workflow_instance_details_status_name -
workflow_instance_details_status_id -
group -
reason_for_release -
created_time_display_value -
created_time -
item -
workflow_validated -
workflow_name -
workflow_id -
workflow_allowed_stages_config -
release_manager -
impact -
release_type -
priority -
scheduled_end_time -
site -
completed_time -
stage_internal_name -
stage_inactive -
stage_stage_index -
stage_name -
stage_id -
risk -
category -
subcategory -
deleted_time -
notes_present -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stage_id -
status_name -
status_id -
release_engineer_email_id -
release_engineer_cost_per_hour -
release_engineer_phone -
release_engineer_name -
release_engineer_mobile -
release_engineer_last_name -
release_engineer_id -
release_engineer_photo_url -
release_engineer_sms_mail_id -
release_engineer_first_name -
urgency_name -
urgency_id -
reason_for_release_name -
reason_for_release_id -
release_type_color -
release_type_pre_approved -
release_type_name -
release_type_id -
priority_color -
priority_name -
priority_id -
risk_name -
risk_id -
category_deleted -
category_name -
category_id -
subcategory_name -
subcategory_id
Visit documentation for more information.
Get Request Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
subject -
description -
email_to -
status_color -
status_name -
status_id -
status_in_progress -
status_internal_name -
status_stop_timer -
resolution_content -
resolution_submitted_by -
update_reason -
requester_email_id -
requester_is_technician -
requester_sms_mail -
requester_mobile -
requester_last_name -
requester_user_scope -
requester_phone -
requester_name -
requester_id -
requester_photo_url -
requester_is_vip_user -
requester_department -
requester_first_name -
requester_job_title -
project -
resolution -
linked_to_request -
mode_name -
mode_id -
lifecycle -
assets -
cancellation_requested -
is_trashed -
has_change_initiated_request -
group_name -
group_id -
on_behalf_of_email_id -
on_behalf_of_is_technician -
on_behalf_of_sms_mail -
on_behalf_of_mobile -
on_behalf_of_last_name -
on_behalf_of_user_scope -
on_behalf_of_phone -
on_behalf_of_name -
on_behalf_of_id -
responded_time_display_value -
responded_time -
completed_time_display_value -
completed_time -
assigned_time_display_value -
assigned_time -
resolved_time_display_value -
resolved_time -
scheduled_start_time_display_value -
scheduled_start_time -
scheduled_end_time_display_value -
scheduled_end_time -
first_response_due_by_time_display_value -
first_response_due_by_time -
deleted_time_display_value -
deleted_time -
due_by_time_display_value -
due_by_time -
item_name -
item_id -
cancel_flag_comments_name -
cancel_flag_comment -
cancel_flag_comments_id -
level_name -
level_id -
impact_name -
impact_id -
sla_name -
sla_id -
approval_status_name -
approval_status_id -
priority_name -
priority_id -
has_notes -
impact_details -
email_cc -
email_bcc -
subcategory_name -
subcategory_id -
template_name -
template_id -
email_ids_to_notify -
attachments -
completed_by_denial -
display_id -
time_elapsed -
notification_status -
service_cost -
total_cost -
urgency_name -
urgency_id -
has_request_initiated_change -
request_template_task_ids -
department_name -
department_id -
is_service_request -
is_reopened -
is_overdue -
is_escalated -
is_read -
is_fcr -
has_problem -
has_project -
has_draft -
has_attachments -
has_linked_requests -
site_name -
site_id -
is_first_response_overdue -
technician_email_id -
technician_is_technician -
technician_sms_mail -
technician_mobile -
technician_last_name -
technician_user_scope -
technician_phone -
technician_name -
technician_id -
technician_photo_url -
technician_is_vip_user -
technician_department -
technician_first_name -
technician_job_title -
unreplied_count -
status_code -
status -
category_name -
category_id -
maintenance_name -
maintenance_id -
request_type_name -
request_type_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Note Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
NoteId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Notes
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Task Comment Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
TaskId -
CommentId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Task Comments
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Task Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Request Task Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
TaskId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
mark_first_response -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Task Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Request Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Requests
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
subject -
description -
email_to -
status_color -
status_name -
status_id -
status_in_progress -
status_internal_name -
status_stop_timer -
resolution_content -
resolution_submitted_by -
update_reason -
requester_email_id -
requester_is_technician -
requester_sms_mail -
requester_mobile -
requester_last_name -
requester_user_scope -
requester_phone -
requester_name -
requester_id -
requester_photo_url -
requester_is_vip_user -
requester_department -
requester_first_name -
requester_job_title -
project -
resolution -
linked_to_request -
mode_name -
mode_id -
lifecycle -
assets -
cancellation_requested -
is_trashed -
has_change_initiated_request -
group_name -
group_id -
on_behalf_of_email_id -
on_behalf_of_is_technician -
on_behalf_of_sms_mail -
on_behalf_of_mobile -
on_behalf_of_last_name -
on_behalf_of_user_scope -
on_behalf_of_phone -
on_behalf_of_name -
on_behalf_of_id -
responded_time_display_value -
responded_time -
completed_time_display_value -
completed_time -
assigned_time_display_value -
assigned_time -
resolved_time_display_value -
resolved_time -
scheduled_start_time_display_value -
scheduled_start_time -
scheduled_end_time_display_value -
scheduled_end_time -
first_response_due_by_time_display_value -
first_response_due_by_time -
deleted_time_display_value -
deleted_time -
due_by_time_display_value -
due_by_time -
item_name -
item_id -
cancel_flag_comments_name -
cancel_flag_comment -
cancel_flag_comments_id -
level_name -
level_id -
impact_name -
impact_id -
sla_name -
sla_id -
approval_status_name -
approval_status_id -
priority_name -
priority_id -
has_notes -
impact_details -
email_cc -
email_bcc -
subcategory_name -
subcategory_id -
template_name -
template_id -
email_ids_to_notify -
attachments -
completed_by_denial -
display_id -
time_elapsed -
notification_status -
service_cost -
total_cost -
urgency_name -
urgency_id -
has_request_initiated_change -
request_template_task_ids -
department_name -
department_id -
is_service_request -
is_reopened -
is_overdue -
is_escalated -
is_read -
is_fcr -
has_problem -
has_project -
has_draft -
has_attachments -
has_linked_requests -
site_name -
site_id -
is_first_response_overdue -
technician_email_id -
technician_is_technician -
technician_sms_mail -
technician_mobile -
technician_last_name -
technician_user_scope -
technician_phone -
technician_name -
technician_id -
technician_photo_url -
technician_is_vip_user -
technician_department -
technician_first_name -
technician_job_title -
unreplied_count -
status_code -
status -
category_name -
category_id -
maintenance_name -
maintenance_id -
request_type_name -
request_type_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Task Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Test Connection
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
N/A
Visit documentation for more information.
Make Generic API Request
Description
This is generic endpoint. Use this endpoint when some actions are not implemented by connector. Just enter partial URL (Required), Body, Method, Header etc. Most parameters are optional except URL.
Parameters
You can provide the following parameters to this action:
-
Url -
Body -
IsMultiPart -
Filter -
Headers
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
N/A
Visit documentation for more information.
Make Generic API Request (Bulk Write)
Description
This is a generic endpoint for bulk write purpose. Use this endpoint when some actions are not implemented by connector. Just enter partial URL (Required), Body, Method, Header etc. Most parameters are optional except URL.
Parameters
You can provide the following parameters to this action:
-
Url -
IsMultiPart -
Filter -
Headers
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
N/A
Visit documentation for more information.
Conclusion
In this article we showed you how to connect to ManagedEngine ServiceDesk Plus (Zoho) in SSIS and integrate data without any coding, saving you time and effort.
We encourage you to download ManagedEngine ServiceDesk Plus (Zoho) Connector for SSIS and see how easy it is to use it for yourself or your team.
If you have any questions, feel free to contact ZappySys support team. You can also open a live chat immediately by clicking on the chat icon below.
Download ManagedEngine ServiceDesk Plus (Zoho) Connector for SSIS Documentation
