Prerequisites
Before we begin, make sure the following prerequisites are met:
- SQL Server Data Tools (SSDT) designer installed for Visual Studio.
- SQL Server Integration Services Projects 2022+ Visual Studio extension installed.
- SSIS PowerPack is installed.
Read user by ID in SSIS
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Open Visual Studio and click Create a new project.
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Select Integration Services Project. Enter a name and location for your project, then click OK.
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From the SSIS Toolbox, drag and drop a Data Flow Task onto the Control Flow surface, and double-click it:
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Make sure you are in the Data Flow Task designer:
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From the SSIS toolbox drag and API Source (Predefined Templates) on the data flow designer surface, and double click on it to edit it:
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Select New Connection to create a new connection:
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Use a preinstalled Zendesk Connector from Popular Connector List or press Search Online radio button to download Zendesk Connector. Once downloaded simply use it in the configuration:
Zendesk
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Select your authentication scenario below to expand connection configuration steps to:
- Configure the authentication in Zendesk.
- Enter those details into the API Connection Manager configuration.
Token Authentication
Zendesk authentication
Authenticate using Static Token instead of userid / password ([Token Access] option must be enabled under Admin Console > Channel > API > Settings and then Click [ADD API Token] to generate new token. These settings typically found here https://YOUR-SUB-DOMAIN.zendesk.com/agent/admin/api/settings [API reference]
Please refer to external API reference
API Connection Manager configuration
Just perform these simple steps to finish authentication configuration:
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Set Authentication Type to
Token Authentication [Http] - Optional step. Modify API Base URL if needed (in most cases default will work).
- Fill in all the required parameters and set optional parameters if needed.
- Finally, hit OK button:
ZendeskToken Authentication [Http]https://[$Domain$].zendesk.com/api/v2Required Parameters Sub Domain (e.g. mycompany) Fill-in the parameter... UserId Fill-in the parameter... Token Fill-in the parameter... Optional Parameters RetryMode RetryWhenStatusCodeMatch RetryStatusCodeList 429 RetryCountMax 5 RetryMultiplyWaitTime True 
Find full details in the Zendesk Connector authentication reference.OAuth Authentication
Zendesk authentication
OAuth App must be created under Admin Console > Channel > API > Settings. These settings typically found here https://YOUR-SUB-DOMAIN.zendesk.com/agent/admin/api/oauth_clients [API reference]
Please refer to external API reference
API Connection Manager configuration
Just perform these simple steps to finish authentication configuration:
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Set Authentication Type to
OAuth Authentication [OAuth] - Optional step. Modify API Base URL if needed (in most cases default will work).
- Fill in all the required parameters and set optional parameters if needed.
- Press Generate Token button to generate the tokens.
- Finally, hit OK button:
ZendeskOAuth Authentication [OAuth]https://[$Domain$].zendesk.com/api/v2Required Parameters Sub Domain (e.g. mycompany) Fill-in the parameter... ClientId Fill-in the parameter... ClientSecret Fill-in the parameter... Permissions Fill-in the parameter... RedirectUrl Fill-in the parameter... Optional Parameters RetryMode RetryWhenStatusCodeMatch RetryStatusCodeList 429 RetryCountMax 5 RetryMultiplyWaitTime True 
Find full details in the Zendesk Connector authentication reference.UserID/Password Authentication (2FA must be OFF)
Zendesk authentication
Authenticate using your userid / password (2FA must be OFF and [Password Access] option must be enabled under Admin Console > Channel > API > Settings. These settings typically found here https://YOUR-SUB-DOMAIN.zendesk.com/agent/admin/api/settings [API reference]
Please refer to external API reference
API Connection Manager configuration
Just perform these simple steps to finish authentication configuration:
-
Set Authentication Type to
UserID/Password Authentication (2FA must be OFF) [Http] - Optional step. Modify API Base URL if needed (in most cases default will work).
- Fill in all the required parameters and set optional parameters if needed.
- Finally, hit OK button:
ZendeskUserID/Password Authentication (2FA must be OFF) [Http]https://[$Domain$].zendesk.com/api/v2Required Parameters Sub Domain (e.g. mycompany) Fill-in the parameter... UserName (2FA Must be OFF) Fill-in the parameter... Password Fill-in the parameter... Optional Parameters RetryMode RetryWhenStatusCodeMatch RetryStatusCodeList 429 RetryCountMax 5 RetryMultiplyWaitTime True
Find full details in the Zendesk Connector authentication reference. -
Select Users table from the dropdown and hit Preview Data:
API Source - ZendeskRead and write Zendesk data effortlessly. Manage tickets, users, and organizations — almost no coding required.ZendeskUsersRequired Parameters User ID(S) - Use Comma for multiple (e.g. 111,222) Fill-in the parameter... 
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That's it! We are done! Just in a few clicks we configured the call to Zendesk using Zendesk Connector.
You can load the source data into your desired destination using the Upsert Destination , which supports SQL Server, PostgreSQL, and Amazon Redshift. We also offer other destinations such as CSV , Excel , Azure Table , Salesforce , and more . You can check out our SSIS PowerPack Tasks and components for more options. (*loaded in Trash Destination)
Deploy SSIS package to Azure Data Factory (ADF)
Once your SSIS package is complete,
deploy it to the
Azure-SSIS runtime
within Azure Data Factory.
The setup process requires you
to upload the
SSIS PowerPack
installer to Azure Blob Storage
and then customize the runtime configuration using the main.cmd file.
For a complete walkthrough of these steps,
see our detailed guide on the
Azure Data Factory (SSIS) and Zendesk integration.
Zendesk Connector actions
Need another use case? Pick the next Zendesk action in Azure Data Factory (SSIS) below.
- Create Organization
- Create Ticket (Single)
- Create Tickets (Bulk)
- Create User
- Delete Attachment
- Delete Organization
- Delete Ticket
- Delete Tickets (Bulk)
- Delete Upload Session
- Delete User
- Read Attachment
- Read Brands
- Read Current User Info
- Read Groups
- Read Macros
- Read Organization Count
- Read Organization Fields
- Read Organization(s) by ID
- Read Organizations (All)
- Read Organizations (Incremental) changed after a specified date
- Read Requests
- Read Requests Search
- Read Sessions
- Read Tags
- Read Ticket ActivityStream
- Read Ticket ActivityStream Details
- Read Ticket Attachments
- Read Ticket Comments
- Read Ticket Events (Incremental) changed after a specified date
- Read Ticket Fields
- Read Ticket Forms
- Read Ticket Metric Events (Incremental) changed after a specified date
- Read Ticket Metrics
- Read Ticket(s) by ID
- Read Tickets (All)
- Read Tickets (Incremental) changed after a specified date
- Read Tickets (Recent)
- Read Tickets Count (All)
- Read Tickets Count (for Organization)
- Read Tickets for Organization
- Read Tickets for User (Assigned)
- Read Tickets for User (CCed)
- Read Tickets for User (Requested)
- Read User Fields
- Read User Sessions
- Read Users (All)
- Read Users (Incremental) changed after a specified date
- Read Views
- Search Records - NO Sorting (Allows more than 1000 rows)
- Search Records - WITH Sorting and Extra Columns (Max 1000 rows)
- Update Organization
- Update Ticket (Single)
- Update Tickets (Bulk)
- Update User
- Upload Attachment (Single file)
- Upsert Organization - Create or Update
- Upsert User - Create or Update
- Upsert Users (Bulk) - Create or Update
- Make Generic REST API Request
- Make Generic REST API Request (Bulk Write)
Conclusion
You now know how to read user(s) by ID in Azure Data Factory (SSIS) without writing complex code. SSIS Zendesk Connector handled pagination and authentication automatically.
Ready to get started? Download the trial or ping us via chat if you need help:
