MS Access ManagedEngine ServiceDesk Plus (Zoho) Connector
In this article you will learn how to integrate Using ManagedEngine ServiceDesk Plus (Zoho) Connector you will be able to connect, read, and write data from within MS Access. Follow the steps below to see how we would accomplish that. Driver mentioned in this article is part of ODBC PowerPack which is a collection of high-performance Drivers for various API data source (i.e. REST API, JSON, XML, CSV, Amazon S3 and many more). Using familiar SQL query language you can make live connections and read/write data from API sources or JSON / XML / CSV Files inside SQL Server (T-SQL) or your favorite Reporting (i.e. Power BI, Tableau, Qlik, SSRS, MicroStrategy, Excel, MS Access), ETL Tools (i.e. Informatica, Talend, Pentaho, SSIS). You can also call our drivers from programming languages such as JAVA, C#, Python, PowerShell etc. If you are new to ODBC and ZappySys ODBC PowerPack then check the following links to get started. |
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Create ODBC Data Source (DSN) based on ZappySys API Driver
To get data from ManagedEngineServiceDeskPlus(Zoho) using MS Access we first need to create a DSN (Data Source) which will access data from ManagedEngineServiceDeskPlus(Zoho). We will later be able to read data using MS Access. Perform these steps:
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Install ZappySys ODBC PowerPack.
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Open ODBC Data Sources (x64):
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Create a User Data Source (User DSN) based on ZappySys API Driver
ZappySys API DriverYou should create a System DSN (instead of a User DSN) if the client application is launched under a Windows System Account, e.g. as a Windows Service. If the client application is 32-bit (x86) running with a System DSN, use ODBC Data Sources (32-bit) instead of the 64-bit version. -
When the Configuration window appears give your data source a name if you haven't done that already, then select "ManagedEngine ServiceDesk Plus (Zoho)" from the list of Popular Connectors. If "ManagedEngine ServiceDesk Plus (Zoho)" is not present in the list, then click "Search Online" and download it. Then set the path to the location where you downloaded it. Finally, click Continue >> to proceed with configuring the DSN:
ManagedEngineServiceDeskPlus(Zoho)DSNManagedEngine ServiceDesk Plus (Zoho) -
Now it's time to configure the Connection Manager. Select Authentication Type, e.g. Token Authentication. Then select API Base URL (in most cases, the default one is the right one). More info is available in the Authentication section.
OAuth Connection for ManageEngine ServiceDesk Plus API [Read more..]
Steps to get ManagedEngine ServiceDesk Plus (Zoho) Credentials : OAuth [OAuth]
To register custom App, perform the following steps (Detailed steps found in the help link at the end)- Go to Zoho API Console
- Click Add Client link
- Select Server-based Applications option
- Enter desired client name (Display purpose only)
- Enter some URL for Company homepage
- For Authorized Redirect URI enter https://zappysys.com/oauth (Or enter your own but we recommend using ZappySys one if possible). This URL must match on Zoho Connector UI.
- Click CREATE.
- Copy Client ID and Secret and paste on Zoho Connector UI.
Fill in all required parameters and set optional parameters if needed:
ManagedEngineServiceDeskPlus(Zoho)DSNOAuth [OAuth]https://sdpondemand.manageengine.com/api/v3Required Parameters Optional Parameters ClientId Fill in the parameter... ClientSecret Fill in the parameter... Permissions Fill in the parameter... AccountUrl Fill in the parameter... RedirectUrl Fill in the parameter... RetryMode Fill in the parameter... RetryStatusCodeList Fill in the parameter... RetryCountMax Fill in the parameter... RetryMultiplyWaitTime Fill in the parameter... -
Once the data source has been configured, you can preview data. Select the Preview tab and use settings similar to the following to preview data:
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Click OK to finish creating the data source.
Read data in Microsoft Access from the ODBC data source
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First of all, open MS Access and create a new MS Access database.
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In the next step, start loading ODBC data source we created:
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Then click next until data source selection window appears. Select the data source we created in one of the previous steps and hit OK:
ManagedEngineServiceDeskPlus(Zoho)DSN -
Continue with tables and views selection. You can extract multiple tables or views:
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Finally, wait while data is being loaded and once done you should see a similar view:
Create Custom Store Procedure in ZappySys Driver
You can create procedures to encapsulate custom logic and then only pass handful parameters rather than long SQL to execute your API call.
Steps to create Custom Store Procedure in ZappySys Driver. You can insert Placeholders anywhere inside Procedure Body. Read more about placeholders here
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Go to Custom Objects Tab and Click on Add button and Select Add Procedure:
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Enter the desired Procedure name and click on OK:
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Select the created Store Procedure and write the your desired store procedure and Save it and it will create the custom store procedure in the ZappySys Driver:
Here is an example stored procedure for ZappySys Driver. You can insert Placeholders anywhere inside Procedure Body. Read more about placeholders here
CREATE PROCEDURE [usp_get_orders] @fromdate = '<<yyyy-MM-dd,FUN_TODAY>>' AS SELECT * FROM Orders where OrderDate >= '<@fromdate>';
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That's it now go to Preview Tab and Execute your Store Procedure using Exec Command. In this example it will extract the orders from the date 1996-01-01:
Exec usp_get_orders '1996-01-01';
Create Custom Virtual Table in ZappySys Driver
ZappySys API Drivers support flexible Query language so you can override Default Properties you configured on Data Source such as URL, Body. This way you don't have to create multiple Data Sources if you like to read data from multiple EndPoints. However not every application support supplying custom SQL to driver so you can only select Table from list returned from driver.
Many applications like MS Access, Informatica Designer wont give you option to specify custom SQL when you import Objects. In such case Virtual Table is very useful. You can create many Virtual Tables on the same Data Source (e.g. If you have 50 URLs with slight variations you can create virtual tables with just URL as Parameter setting.
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Go to Custom Objects Tab and Click on Add button and Select Add Table:
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Enter the desired Table name and click on OK:
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And it will open the New Query Window Click on Cancel to close that window and go to Custom Objects Tab.
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Select the created table, Select Text Type AS SQL and write the your desired SQL Query and Save it and it will create the custom table in the ZappySys Driver:
Here is an example SQL query for ZappySys Driver. You can insert Placeholders also. Read more about placeholders here
SELECT "ShipCountry", "OrderID", "CustomerID", "EmployeeID", "OrderDate", "RequiredDate", "ShippedDate", "ShipVia", "Freight", "ShipName", "ShipAddress", "ShipCity", "ShipRegion", "ShipPostalCode" FROM "Orders" Where "ShipCountry"='USA'
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That's it now go to Preview Tab and Execute your custom virtual table query. In this example it will extract the orders for the USA Shipping Country only:
SELECT * FROM "vt__usa_orders_only"
Conclusion
In this article we discussed how to connect to ManagedEngine ServiceDesk Plus (Zoho) in MS Access and integrate data without any coding. Click here to Download ManagedEngine ServiceDesk Plus (Zoho) Connector for MS Access and try yourself see how easy it is. If you still have any question(s) then ask here or simply click on live chat icon below and ask our expert (see bottom-right corner of this page).
Download ManagedEngine ServiceDesk Plus (Zoho) Connector for MS Access
Documentation
Actions supported by ManagedEngine ServiceDesk Plus (Zoho) Connector
ManagedEngine ServiceDesk Plus (Zoho) Connector support following actions for REST API integration. If some actions are not listed below then you can easily edit Connector file and enhance out of the box functionality.Parameter | Description |
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Other App Integration scenarios for ManagedEngine ServiceDesk Plus (Zoho)
Other Connectors for MS Access
Download ManagedEngine ServiceDesk Plus (Zoho) Connector for MS Access
Documentation
How to connect ManagedEngine ServiceDesk Plus (Zoho) in MS Access?
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ManagedEngine ServiceDesk Plus (Zoho) ODBC Driver | ODBC Driver for ManagedEngine ServiceDesk Plus (Zoho) | ODBC ManagedEngine ServiceDesk Plus (Zoho) Driver | SSIS ManagedEngine ServiceDesk Plus (Zoho) Source | SSIS ManagedEngine ServiceDesk Plus (Zoho) Destination
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ManagedEngine ServiceDesk Plus (Zoho) API Call in MS Access