Python ManagedEngine ServiceDesk Plus (Zoho) Connector In this article you will learn how to integrate ManagedEngine ServiceDesk Plus (Zoho) data to Python (live / bi-directional connection to ManagedEngine ServiceDesk Plus (Zoho)). ManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items.. Using ManagedEngine ServiceDesk Plus (Zoho) Connector you will be able to connect, read, and write data from within Python. Follow the steps below to see how we would accomplish that. Download  Help File  Buy  Driver mentioned in this article is part of ODBC PowerPack which is a collection of high-performance Drivers for various API data source (i.e. REST API, JSON, XML, CSV, Amazon S3 and many more). Using familiar SQL query language you can make live connections and read/write data from API sources or JSON / XML / CSV Files inside SQL Server (T-SQL) or your favorite Reporting (i.e. Power BI, Tableau, Qlik, SSRS, MicroStrategy, Excel, MS Access), ETL Tools (i.e. Informatica, Talend, Pentaho, SSIS). You can also call our drivers from programming languages such as JAVA, C#, Python, PowerShell etc. If you are new to ODBC and ZappySys ODBC PowerPack then check the following links to get started. ODBC PowerPack - System Requirements and Installation Getting Started - Using ODBC PowerPack ODBC API Driver Help File

See also Connect ManagedEngine ServiceDesk Plus (Zoho) in SSIS Connect ManagedEngine ServiceDesk Plus (Zoho) in SQL Server Connect ManagedEngine ServiceDesk Plus (Zoho) in Power BI Connect ManagedEngine ServiceDesk Plus (Zoho) in SSRS Connect ManagedEngine ServiceDesk Plus (Zoho) in Informatica Connect ManagedEngine ServiceDesk Plus (Zoho) in MS Access Connect ManagedEngine ServiceDesk Plus (Zoho) in MS Excel Connect ManagedEngine ServiceDesk Plus (Zoho) in SSAS Connect ManagedEngine ServiceDesk Plus (Zoho) in C# Connect ManagedEngine ServiceDesk Plus (Zoho) in JAVA Connect ManagedEngine ServiceDesk Plus (Zoho) in Tableau Connect ManagedEngine ServiceDesk Plus (Zoho) in SAP Crystal Reports Connect ManagedEngine ServiceDesk Plus (Zoho) in Azure Data Factory (ADF) Connect ManagedEngine ServiceDesk Plus (Zoho) in ODBC

Create ODBC Data Source (DSN) based on ZappySys API Driver

To get data from ManagedEngineServiceDeskPlus(Zoho) using Python we first need to create a DSN (Data Source) which will access data from ManagedEngineServiceDeskPlus(Zoho). We will later be able to read data using Python. Perform these steps:

1. Install ZappySys ODBC PowerPack.

2. Open ODBC Data Sources (x64):
   

3. Create a User Data Source (User DSN) based on ZappySys API Driver

   ZappySys API Driver

   
   You should create a System DSN (instead of a User DSN) if the client application is launched under a Windows System Account, e.g. as a Windows Service. If the client application is 32-bit (x86) running with a System DSN, use ODBC Data Sources (32-bit) instead of the 64-bit version.

4. When the Configuration window appears give your data source a name if you haven't done that already, then select "ManagedEngine ServiceDesk Plus (Zoho)" from the list of Popular Connectors. If "ManagedEngine ServiceDesk Plus (Zoho)" is not present in the list, then click "Search Online" and download it. Then set the path to the location where you downloaded it. Finally, click Continue >> to proceed with configuring the DSN:

   ManagedEngineServiceDeskPlus(Zoho)DSN

   ManagedEngine ServiceDesk Plus (Zoho)

   

5. Now it's time to configure the Connection Manager. Select Authentication Type, e.g. Token Authentication. Then select API Base URL (in most cases, the default one is the right one). More info is available in the Authentication section.

    OAuth [OAuth]

   OAuth Connection for ManageEngine ServiceDesk Plus API [API Help..]

   Steps to get ManagedEngine ServiceDesk Plus (Zoho) Credentials : OAuth [OAuth]
   To register custom App, perform the following steps (Detailed steps found in the help link at the end)

   1. Go to Zoho API Console
   2. Click Add Client link
   3. Select Server-based Applications option
   4. Enter desired client name (Display purpose only)
   5. Enter some URL for Company homepage
   6. For Authorized Redirect URI enter https://zappysys.com/oauth (Or enter your own but we recommend using ZappySys one if possible). This URL must match on Zoho Connector UI.
   7. Click CREATE.
   8. Copy Client ID and Secret and paste on Zoho Connector UI.

   Fill in all required parameters and set optional parameters if needed:

   ManagedEngineServiceDeskPlus(Zoho)DSN

   ManagedEngine ServiceDesk Plus (Zoho)

   OAuth [OAuth]

   https://sdpondemand.manageengine.com/api/v3

   Required Parameters
   Optional Parameters
   ClientId	Fill in the parameter...
   ClientSecret	Fill in the parameter...
   Permissions	Fill in the parameter...
   AccountUrl	Fill in the parameter...
   RedirectUrl	Fill in the parameter...
   RetryMode	Fill in the parameter...
   RetryStatusCodeList	Fill in the parameter...
   RetryCountMax	Fill in the parameter...
   RetryMultiplyWaitTime	Fill in the parameter...

   

6. Once the data source has been configured, you can preview data. Select the Preview tab and use settings similar to the following to preview data:
   

7. Click OK to finish creating the data source.

Read data in Python from the DSN

1. Python code to get the data:
   

   ManagedEngineServiceDeskPlus(Zoho)DSN')

   

2. When you run the code it will make the API call and read the data:
   

3. Here is Python program's code in text format:

   
       import pyodbc
       conn = pyodbc.connect('DSN=ManagedEngineServiceDeskPlus(Zoho)DSN')
   
       cursor = conn.cursor()
   
       #execute query to fetch data from API service
       cursor.execute("SELECT id,title FROM products")
   
       row = cursor.fetchone()
       while row:
           print(row)
           row = cursor.fetchone()
   
       ##For loop example
       #for row in cursor:
       #    print(row)
   

4. If you want to avoid to be dependent on a DSN name and creating multiple DSNs for each platform (x86, x64), then you can use a fully qualified connection string. Simply go to your DSN and copy the Connection String . Then in your Python code use Connection String when initializing OdbcConnection object, for example:

   conn = pyodbc.connect('DRIVER={ZappySys API Driver};ServiceUrl=https://yourservices.provider.com/api/xxxx....;AuthName=Http;')

   How to get ZappySys Driver Connection String?

   Please follow the instructions below to retrieve the connection string for the ZappySys driver.

   1. Click on the Windows Start menu.

   2. In the search bar, type ODBC and press Enter.

   3. From the search results, choose ODBC Data Sources or ODBC Data Sources (32-bit) or a similar option depending on your system architecture and ODBC driver configuration.

   4. Choose your data source from the list, then click on the Configure button.
   5. After opening the Data Source UI, you should copy the connection string to a Notepad or text file for reference.
   6. Click on Copy Connection String button.
      When you click 'Copy Connection String,' you may encounter the following option:
      Choose the third option All Settings to copy everything and click on OK button.
      
      

   That's it connection string has been successfully copied.

How to install `pyodbc` in the Python?

Create Custom Store Procedure in ZappySys Driver

You can create procedures to encapsulate custom logic and then only pass handful parameters rather than long SQL to execute your API call.

Steps to create Custom Store Procedure in ZappySys Driver. You can insert Placeholders anywhere inside Procedure Body. Read more about placeholders here

1. Go to Custom Objects Tab and Click on Add button and Select Add Procedure:
   

2. Enter the desired Procedure name and click on OK:
   

3. Select the created Store Procedure and write the your desired store procedure and Save it and it will create the custom store procedure in the ZappySys Driver:
   Here is an example stored procedure for ZappySys Driver. You can insert Placeholders anywhere inside Procedure Body. Read more about placeholders here
   

   CREATE PROCEDURE [usp_get_orders]
       @fromdate = '<<yyyy-MM-dd,FUN_TODAY>>'
    AS
       SELECT * FROM Orders where OrderDate >= '<@fromdate>';
   

   
   

4. That's it now go to Preview Tab and Execute your Store Procedure using Exec Command. In this example it will extract the orders from the date 1996-01-01:
   

   Exec usp_get_orders '1996-01-01';

   
   

5. Let's generate the SQL Server Query Code to make the API call using store procedure. Go to Code Generator Tab, select language as SQL Server and click on Generate button the generate the code.
   As we already created the linked server for this Data Source, in that you just need to copy the Select Query and need to use the linked server name which we have apply on the place of [MY_API_SERVICE] placeholder.
   

   SELECT * FROM OPENQUERY([MY_API_SERVICE], 'EXEC usp_get_orders @fromdate=''1996-07-30''')

   
   

6. Now go to SQL served and execute that query and it will make the API call using store procedure and provide you the response.
   

Create Custom Virtual Table in ZappySys Driver

ZappySys API Drivers support flexible Query language so you can override Default Properties you configured on Data Source such as URL, Body. This way you don't have to create multiple Data Sources if you like to read data from multiple EndPoints. However not every application support supplying custom SQL to driver so you can only select Table from list returned from driver.

If you're dealing with Microsoft Access and need to import data from an SQL query, it's important to note that Access doesn't allow direct import of SQL queries. Instead, you can create custom objects (Virtual Tables) to handle the import process.

Many applications like MS Access, Informatica Designer wont give you option to specify custom SQL when you import Objects. In such case Virtual Table is very useful. You can create many Virtual Tables on the same Data Source (e.g. If you have 50 URLs with slight variations you can create virtual tables with just URL as Parameter setting.

1. Go to Custom Objects Tab and Click on Add button and Select Add Table:
   

2. Enter the desired Table name and click on OK:
   

3. And it will open the New Query Window Click on Cancel to close that window and go to Custom Objects Tab.

4. Select the created table, Select Text Type AS SQL and write the your desired SQL Query and Save it and it will create the custom table in the ZappySys Driver:
   Here is an example SQL query for ZappySys Driver. You can insert Placeholders also. Read more about placeholders here
   

   SELECT
     "ShipCountry",
     "OrderID",
     "CustomerID",
     "EmployeeID",
     "OrderDate",
     "RequiredDate",
     "ShippedDate",
     "ShipVia",
     "Freight",
     "ShipName",
     "ShipAddress",
     "ShipCity",
     "ShipRegion",
     "ShipPostalCode"
   FROM "Orders"
   Where "ShipCountry"='USA'

   
   

5. That's it now go to Preview Tab and Execute your custom virtual table query. In this example it will extract the orders for the USA Shipping Country only:
   

   SELECT * FROM "vt__usa_orders_only"

   
   

6. Let's generate the SQL Server Query Code to make the API call using store procedure. Go to Code Generator Tab, select language as SQL Server and click on Generate button the generate the code.
   As we already created the linked server for this Data Source, in that you just need to copy the Select Query and need to use the linked server name which we have apply on the place of [MY_API_SERVICE] placeholder.
   

   SELECT * FROM OPENQUERY([MY_API_SERVICE], 'EXEC [usp_get_orders] ''1996-01-01''')

   
   

7. Now go to SQL served and execute that query and it will make the API call using store procedure and provide you the response.
   

Conclusion

Download ManagedEngine ServiceDesk Plus (Zoho) Connector for Python Documentation 

Actions supported by ManagedEngine ServiceDesk Plus (Zoho) Connector

ManagedEngine ServiceDesk Plus (Zoho) Connector Examples for Python Connection

This page offers a collection of SQL examples designed for seamless integration with the ZappySys API ODBC Driver under ODBC Data Source (36/64) or ZappySys Data Gateway, enhancing your ability to connect and interact with Prebuilt Connectors effectively.

SELECT * FROM Requests

SELECT * FROM Requests Where id=111112345

DELETE FROM Requests Where id=111112345

SELECT * FROM get_Request_Tasks WITH (RequestId=111112345)

SELECT * FROM get_Request_Task_Details  (RequestId=111112345, TaskId=222212345)

SELECT * FROM get_Request_Task_Comments  (RequestId=111112345, TaskId=222212345)

SELECT * FROM get_Request_Task_Comment_Details (RequestId=111112345, TaskId=222212345, CommentId=333312345)

SELECT * FROM get_Request_Notes WITH (RequestId=111112345)

SELECT * FROM get_Request_Note_Details (RequestId=111112345, NoteId=222212345)

SELECT * FROM get_Request_Worklogs WITH (RequestId=111112345)

SELECT * FROM get_Request_Worklog_Details (RequestId=111112345, WorklogId=222212345)

SELECT * FROM get_Request_Task_Worklogs WITH (RequestId=111112345, TaskId=22222345)

SELECT * FROM get_Request_Task_Worklog_Details (RequestId=111112345, TaskId=22222345, WorklogId=333312345)

Other App Integration scenarios for ManagedEngine ServiceDesk Plus (Zoho)

SSIS

SQL Server

Power BI

SSRS

Informatica

MS Access

MS Excel

SSAS

C#

JAVA

Tableau

SAP Crystal Reports

Azure Data Factory (ADF)

ODBC

Other Connectors for Python

Zendesk

Azure DevOps

ManagedEngine ServiceDesk Plus (Zoho)

FastSpring

Zoho CRM

Hubspot

Google Sheets

Stripe

YouTube

Google BigQuery

OneDrive

OData

Amazon Ads

Mailchimp

Jira

Zoho SalesIQ

Outlook Mail (Office 365)

Zoom

Cosmos DB

Shopify

Nativo

Power BI

Google Drive

SharePoint Online

Amazon MWS

ServiceNow

ElasticSearch

Google Calendar

DropBox

REST API

JSON

JSON File

XML

SOAP

XML File

JDBC-ODBC Bridge

Salesforce

CSV

Amazon S3 JSON File

Amazon S3 XML File

Amazon S3 CSV File

Azure Blob JSON File

Azure Blob XML File

Azure Blob CSV File

FTP/SFTP JSON File

FTP/SFTP XML File

FTP/SFTP CSV File

Download ManagedEngine ServiceDesk Plus (Zoho) Connector for Python Documentation 

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