ManagedEngine ServiceDesk Plus (Zoho) Connector for Azure Data Factory (SSIS)ManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items. In this article you will learn how to quickly and efficiently integrate ManagedEngine ServiceDesk Plus (Zoho) data in Azure Data Factory (SSIS) without coding. We will use high-performance ManagedEngine ServiceDesk Plus (Zoho) Connector to easily connect to ManagedEngine ServiceDesk Plus (Zoho) and then access the data inside Azure Data Factory (SSIS). Let's follow the steps below to see how we can accomplish that! ManagedEngine ServiceDesk Plus (Zoho) Connector for Azure Data Factory (SSIS) is based on ZappySys API Connector Framework which is a part of SSIS PowerPack. It is a collection of high-performance SSIS connectors that enable you to integrate data with virtually any data provider supported by SSIS, including SQL Server. SSIS PowerPack supports various file formats, sources and destinations, including REST/SOAP API, SFTP/FTP, storage services, and plain files, to mention a few (if you are new to SSIS and SSIS PowerPack, find out more on how to use them). |
Connect to ManagedEngine ServiceDesk Plus (Zoho) in other apps
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Create SSIS package
First of all, create an SSIS package, which will connect to ManagedEngine ServiceDesk Plus (Zoho) in SSIS. Once you do that, you are one step closer to deploying and running it in Azure-SSIS integration runtime in Azure Data Factory (ADF). Then simply proceed to the next step - creating and configuring Azure Blob Storage Container.
Prepare custom setup files for Azure-SSIS runtime
Now it's time to start preparing custom setup files for Azure-SSIS runtime. During Azure-SSIS runtime creation you can instruct ADF to perform a custom setup on a VM (Azure-SSIS node); i.e. to run the custom installer, copy files, execute PowerShell scripts, etc. In that case, your custom setup files are downloaded and run in the Azure-SSIS node (a VM) when you start the runtime. In this section we will prepare custom setup files so that you can run SSIS packages with SSIS PowerPack connectors inside in Azure-SSIS runtime.
Trial Users
Use the step below if you are a Trial User, when you did not purchase a license key. Proceed with these steps:
-
Download ~/Views/IntegrationHub/ContentBlocks/Links/SSIS-PowerPack/DownloadTrial.cshtmlSSIS PowerPack trial installer.
Make sure you don't rename the installer and keep it named as SSISPowerPackSetup_64bit_Trial.msi.
- Create a text file and name it main.cmd (make it all lowercase, very important).
-
Copy and paste this script into it and save it:
set DIR=%CUSTOM_SETUP_SCRIPT_LOG_DIR% echo Calling Step 1 : %TIME% >> "%DIR%\steps_log.txt" dir /s /b > "%DIR%\file_list.txt" echo Calling Step 2 : %TIME% >> "%DIR%\steps_log.txt" ::Install SSIS PowerPack msiexec /i "SSISPowerPackSetup_64bit_Trial.msi" ADDLOCAL=ALL /q /L*V "%DIR%\powerpack_trial_install_log.txt" echo Calling Step 3 : %TIME% >> "%DIR%\steps_log.txt" dir "C:\Program Files\Microsoft SQL Server\*Zappy*.*" /s /b >> "%DIR%\installed_files.txt" dir "C:\Program Files (x86)\Microsoft SQL Server\*Zappy*.*" /s /b >> "%DIR%\installed_files.txt" echo DONE : %TIME% >> "%DIR%\steps_log.txt" echo completeThis is the entry-point script that is executed when Azure-SSIS runtime is started. - At last! You are ready to upload these two files — main.cmd & SSISPowerPackSetup_64bit_Trial.msi — into your Azure Blob Storage container's folder, which we will do in the Upload custom setup files to Azure Blob Storage container step.
Paid Customers
Use the steps below if you are a Paid Customer, when you purchased a license. Proceed with these steps:
-
Download SSIS PowerPack paid installer.
Make sure you don't rename the installer and keep it named as SSISPowerPackSetup_64bit.msi.
- Have your SSIS PowerPack license key handy, we will need it in the below script.
- Create a text file and name it main.cmd (make it all lowercase, very important).
- Copy and paste the below script into it.
- Paste your license key by replacing parameter's
--registerargument with your real license key. -
Finally, save main.cmd:
set DIR=%CUSTOM_SETUP_SCRIPT_LOG_DIR% echo Calling Step 1 : %TIME% >> "%DIR%\steps_log.txt" dir /s /b > "%DIR%\file_list.txt" echo Calling Step 2 : %TIME% >> "%DIR%\steps_log.txt" ::Install SSIS PowerPack msiexec /i "SSISPowerPackSetup_64bit.msi" ADDLOCAL=ALL /q /L*V "%DIR%\powerpack_install_log.txt" echo Calling Step 3 : %TIME% >> "%DIR%\steps_log.txt" ::Activate PowerPack license (Optional) "C:\Program Files (x86)\ZappySys\SSIS PowerPack (64 bit)\LicenseManager.exe" -p SSISPowerPack --register "lgGAAO0-----REPLACE-WITH-YOUR-LICENSE-KEY-----czM=" --logfile "%DIR%\powerpack_register_log.txt" ::Show System Info echo Calling Step 4 : %TIME% >> "%DIR%\steps_log.txt" "C:\Program Files (x86)\ZappySys\SSIS PowerPack (64 bit)\LicenseManager.exe" -i -l "%DIR%\sysinfo_log.txt" echo Calling Step 5 : %TIME% >> "%DIR%\steps_log.txt" dir "C:\Program Files\Microsoft SQL Server\*Zappy*.*" /s /b >> "%DIR%\installed_files.txt" dir "C:\Program Files (x86)\Microsoft SQL Server\*Zappy*.*" /s /b >> "%DIR%\installed_files.txt" echo DONE : %TIME% >> "%DIR%\steps_log.txt" echo completeThis is the entry-point script that is executed when Azure-SSIS runtime is started. - At last! You are ready to upload these two files — main.cmd & SSISPowerPackSetup_64bit.msi — into your Azure Blob Storage container's folder, which we will do in the Upload custom setup files to Azure Blob Storage container step.
Upload custom setup files to Azure Blob Storage container
Within Azure Blob Storage container we will store custom setup files we prepared in the previous step so that Azure-SSIS can use them in custom setup process. Just perform these very simple, but very important steps:
-
Create Azure Blob Storage container, if you haven't done it already
Make sure you create and use Azure Blob Storage container instead of Azure Data Lake Storage folder. Azure Data Lake Storage won't allow creating an SAS URI for the container, which is a crucial step in the process.
-
Find Blob Containers node, right-click on it and hit Create Blob Container option:
-
Upload the two custom setup files — main.cmd & the MSI installer — into your Azure Blob Storage container's folder:
- It was easy, wasn't it? It's time we create an SAS URI in the next step.
Create SAS URI for Azure Blob Container
Once you have custom setup files prepared, it's time we generate an SAS URI. This SAS URI will be used by a new Azure-SSIS runtime to install SSIS PowerPack inside the runtime's node, a VM. Let's proceed together by performing the steps below:
- Install and launch Azure Storage Explorer.
-
Right-click on the Storage Accounts node and then hit Connect to Azure storage... menu item:
- Proceed by right-clicking on that container node and select Get Shared Access Signature... option.
-
Next, set the Expiry time field to a date far in the future.
If you restart Azure-SSIS runtime and your SAS URI is expired by that time, it will not start.
-
Select Read, Create, Write, and List permissions:
We also recommend to add Delete permission too to support future functionality. -
Copy SAS URL to the clipboard and save it for the next step:
You can also generate and copy SAS URL from within Azure Portal itself:
Create Azure-SSIS integration runtime
Once you have the SAS URL we obtained in the previous step, we are ready to move on to create an Azure-SSIS runtime in Azure Data Factory:
- Firstly, perform the steps described in Create an Azure-SSIS integration runtime article in Azure Data Factory reference.
-
In Advanced settings page section, configure Custom setup container SAS URI you obtained in the previous step:
-
And you are done! That was quick! You can see your Azure-SSIS runtime up and running:
The custom setup script is executed only once — at the time an Azure-SSIS runtime is started.
It is also executed if you stop and start Azure-SSIS runtime again.
Deploy SSIS package in Visual Studio
We are ready to deploy the SSIS package to Azure-SSIS runtime. Once you do that, proceed to the next step for the grand finale!
Execute SSIS package in SQL Server Management Studio (SSMS)
After all hard work, we are ready to execute SSIS package in SQL Server Management Studio (SSMS):
- Connect to the SQL Server which is linked to your Azure-SSIS runtime and contains SSISDB database.
-
Navigate to Integration Services Catalog » Your Folder » Your Project » Your Package, right-click on it, and hit Execute...:
-
To view the status of the past execution, navigate to
Integration Services Catalog » Your Folder » Your Project » Your Package, right-click on it, and select Reports » Standard Reports » All Executions menu item:
Scenarios
Moving SSIS PowerPack license to another Azure-SSIS runtime
If you are a Paid Customer, there will be a time when you no longer use Azure-SSIS runtime or you need to use your license on a different ADF instance. To transfer a license from one Azure-SSIS runtime to another, perform these steps:
-
Copy & paste this script into main.cmd we used in the previous step:
set DIR=%CUSTOM_SETUP_SCRIPT_LOG_DIR% echo Calling Step 1 : %TIME% >> "%DIR%\steps_log.txt" dir /s /b > "%DIR%\file_list.txt" echo Calling Step 2 : %TIME% >> "%DIR%\steps_log.txt" ::Install SSIS PowerPack msiexec /i "SSISPowerPackSetup_64bit.msi" ADDLOCAL=ALL /q /L*V "%DIR%\powerpack_install_log.txt" echo Calling Step 3 : %TIME% >> "%DIR%\steps_log.txt" ::De-Activate same license "C:\Program Files (x86)\ZappySys\SSIS PowerPack (64 bit)\LicenseManager.exe" -p SSISPowerPack --unregister --logfile "%DIR%\powerpack_un_register_log.txt" ::Show System Info echo Calling Step 4 : %TIME% >> "%DIR%\steps_log.txt" "C:\Program Files (x86)\ZappySys\SSIS PowerPack (64 bit)\LicenseManager.exe" -i -l "%DIR%\sysinfo_log.txt" echo Calling Step 5 : %TIME% >> "%DIR%\steps_log.txt" dir "C:\Program Files\Microsoft SQL Server\*Zappy*.*" /s /b >> "%DIR%\installed_files.txt" dir "C:\Program Files (x86)\Microsoft SQL Server\*Zappy*.*" /s /b >> "%DIR%\installed_files.txt" echo DONE : %TIME% >> "%DIR%\steps_log.txt" echo complete - Start Azure-SSIS runtime.
This will unregister your license on the original Azure-SSIS runtime.
- Stop Azure-SSIS runtime to deallocate resources in Azure.
- Now you are free to activate it on another Azure-SSIS runtime.
Actions supported by ManagedEngine ServiceDesk Plus (Zoho) Connector
ManagedEngine ServiceDesk Plus (Zoho) Connector supports following actions for REST API integration:
Delete Request
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId
Input Fields
You can provide the following fields to this action:
-
id
Output Fields
The following fields are returned after calling this action:
-
status_code -
status
Visit documentation for more information.
Get Asset Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
AssetId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
name -
loan_start_time_display_value -
loan_start_time -
loan_id -
loan_returned_time_display_value -
loan_returned_time -
loan_barcode -
loan_due_by_time_display_value -
loan_due_by_time -
loan_loan_id_display_value -
loan_loan_id_value -
retain_user_site -
type_name -
type_id -
purchase_cost -
state_name -
state_description -
state_id -
barcode -
product_part_no -
product_name -
product_id -
product_manufacturer -
site_deleted -
site_name -
site_id -
product_type_image -
product_type_name -
product_type_id -
location -
is_loanable -
category_name -
category_description -
category_id -
state_history_comments -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Assets
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
name -
loan_start_time_display_value -
loan_start_time -
loan_id -
loan_returned_time_display_value -
loan_returned_time -
loan_barcode -
loan_due_by_time_display_value -
loan_due_by_time -
loan_loan_id_display_value -
loan_loan_id_value -
retain_user_site -
type_name -
type_id -
purchase_cost -
state_name -
state_description -
state_id -
barcode -
product_part_no -
product_name -
product_id -
product_manufacturer -
site_deleted -
site_name -
site_id -
product_type_image -
product_type_name -
product_type_id -
location -
is_loanable -
category_name -
category_description -
category_id -
state_history_comments -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
template_inactive -
template_name -
template_id -
display_id_display_value -
display_id_value -
emergency -
description -
change_type_color -
change_type_pre_approved -
change_type_name -
change_type_id -
change_owner_email_id -
change_owner_cost_per_hour -
change_owner_phone -
change_owner_name -
change_owner_mobile -
change_owner_id -
change_owner_photo_url -
change_owner_sms_mail_id -
urgency_name -
urgency_id -
workflow_instance_details_id -
workflow_instance_details_status_name -
workflow_instance_details_status_id -
change_requester_email_id -
change_requester_is_technician -
change_requester_sms_mail -
change_requester_phone -
change_requester_name -
change_requester_mobile -
change_requester_id -
change_requester_photo_url -
change_requester_is_vip_user -
group_deleted -
group_name -
group_id -
item_name -
item.id -
workflow.validated -
workflow_name -
workflow.id -
approval_status_name -
approval_status.id -
change_manager_email_id -
change_manager_cost_per_hour -
change_manager_phone -
change_manager_name -
change_manager_mobile -
change_manager_id -
change_manager_photo_url -
change_manager_sms_mail_id -
impact_name -
impact_id -
retrospective -
delete_pre_template_tasks -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
releases_display_id_display_value -
releases_display_id_value -
releases_id -
releases_title -
site.deleted -
site_name -
site_id -
completed_time -
reason_for_change_name -
reason_for_change_id -
stage_internal_name -
stage_stage_index -
stage_name -
stage_id -
comment -
risk_name -
risk_id -
category_deleted -
category_name -
category_id -
subcategory_name -
subcategory_id -
deleted_time -
notes_present -
scheduled_start_time_display_value -
scheduled_start_time -
status_internal_name -
status_stage_id -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Note Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
NoteId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Notes
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Task Comment Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
TaskId -
CommentId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Task Comments
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Task Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Change Task Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
TaskId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
mark_first_response -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Task Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Change Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Changes
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
template_inactive -
template_name -
template_id -
display_id_display_value -
display_id_value -
emergency -
description -
change_type_color -
change_type_pre_approved -
change_type_name -
change_type_id -
change_owner_email_id -
change_owner_cost_per_hour -
change_owner_phone -
change_owner_name -
change_owner_mobile -
change_owner_id -
change_owner_photo_url -
change_owner_sms_mail_id -
urgency_name -
urgency_id -
workflow_instance_details_id -
workflow_instance_details_status_name -
workflow_instance_details_status_id -
change_requester_email_id -
change_requester_is_technician -
change_requester_sms_mail -
change_requester_phone -
change_requester_name -
change_requester_mobile -
change_requester_id -
change_requester_photo_url -
change_requester_is_vip_user -
group_deleted -
group_name -
group_id -
item_name -
item.id -
workflow.validated -
workflow_name -
workflow.id -
approval_status_name -
approval_status.id -
change_manager_email_id -
change_manager_cost_per_hour -
change_manager_phone -
change_manager_name -
change_manager_mobile -
change_manager_id -
change_manager_photo_url -
change_manager_sms_mail_id -
impact_name -
impact_id -
retrospective -
delete_pre_template_tasks -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
releases_display_id_display_value -
releases_display_id_value -
releases_id -
releases_title -
site.deleted -
site_name -
site_id -
completed_time -
reason_for_change_name -
reason_for_change_id -
stage_internal_name -
stage_stage_index -
stage_name -
stage_id -
comment -
risk_name -
risk_id -
category_deleted -
category_name -
category_id -
subcategory_name -
subcategory_id -
deleted_time -
notes_present -
scheduled_start_time_display_value -
scheduled_start_time -
status_internal_name -
status_stage_id -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Contract Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ContractId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
name -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_mobile -
owner_last_name -
owner_user_scope -
owner_sms_mail_id -
owner_cost_per_hour -
owner_site_id -
owner_phone -
owner_employee_id -
owner_name -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department -
owner_first_name -
owner_job_title -
template_inactive -
template_name -
template_id -
is_definite -
cost_display_value -
cost_currency_symbol -
cost_value -
cost_secondary_currency_display_value -
cost_secondary_currency_currency_symbol -
cost_secondary_currency_value -
request_creation_days -
display_id_display_value -
display_id_value -
sites -
active_from_display_value -
active_from_value -
type -
is_req_creation_required -
vendor_name -
vendor_description -
vendor_currency_symbol -
vendor_currency_code -
vendor_currency_exchange_rate -
vendor_currency_name -
vendor_currency_id -
vendor_id -
is_draft -
active_till_display_value -
active_till_value -
currency_symbol -
currency_code -
currency_exchange_rate -
currency_is_frequent -
currency_name -
currency_id -
deleted_time -
notes_present -
status_name -
status_id -
type_color -
type_name -
type_id
Visit documentation for more information.
Get Contracts
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
name -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_mobile -
owner_last_name -
owner_user_scope -
owner_sms_mail_id -
owner_cost_per_hour -
owner_site_id -
owner_phone -
owner_employee_id -
owner_name -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department -
owner_first_name -
owner_job_title -
template_inactive -
template_name -
template_id -
is_definite -
cost_display_value -
cost_currency_symbol -
cost_value -
cost_secondary_currency_display_value -
cost_secondary_currency_currency_symbol -
cost_secondary_currency_value -
request_creation_days -
display_id_display_value -
display_id_value -
sites -
active_from_display_value -
active_from_value -
type -
is_req_creation_required -
vendor_name -
vendor_description -
vendor_currency_symbol -
vendor_currency_code -
vendor_currency_exchange_rate -
vendor_currency_name -
vendor_currency_id -
vendor_id -
is_draft -
active_till_display_value -
active_till_value -
currency_symbol -
currency_code -
currency_exchange_rate -
currency_is_frequent -
currency_name -
currency_id -
deleted_time -
notes_present -
status_name -
status_id -
type_color -
type_name -
type_id
Visit documentation for more information.
Get Problem Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
template_name -
template_id -
updated_time_display_value -
updated_time -
display_id_display_value -
display_id_value -
description -
urgency_name -
urgency_id -
reported_by_email_id -
reported_by_is_technician -
reported_by_sms_mail -
reported_by_phone -
reported_by_name -
reported_by_mobile -
reported_by_id -
reported_by_photo_url -
reported_by_is_vip_user -
reported_by_job_title -
group_site_id -
group_deleted -
group_name -
group_id -
item_name -
item_id -
impact_name -
impact_id -
technician_email_id -
technician_cost_per_hour -
technician_phone -
technician_name -
technician_mobile -
technician_id -
technician_photo_url -
technician_sms_mail_id -
closed_time -
priority_color -
priority_name -
priority_id -
due_by_time_display_value -
due_by_time -
site_deleted -
site_name -
site_id -
udf_fields_udf_long1 -
udf_fields_udf_char1 -
category_deleted -
category_name -
category_id -
subcategory_name -
subcategory_id -
notes_present -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id
Visit documentation for more information.
Get Problem Note Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
NoteId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Notes
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Task Comment Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
TaskId -
CommentId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Task Comments
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Task Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Problem Task Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
TaskId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
mark_first_response -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Task Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Problem Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problems
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
template_name -
template_id -
updated_time_display_value -
updated_time -
display_id_display_value -
display_id_value -
description -
urgency_name -
urgency_id -
reported_by_email_id -
reported_by_is_technician -
reported_by_sms_mail -
reported_by_phone -
reported_by_name -
reported_by_mobile -
reported_by_id -
reported_by_photo_url -
reported_by_is_vip_user -
reported_by_job_title -
group_site_id -
group_deleted -
group_name -
group_id -
item_name -
item_id -
impact_name -
impact_id -
technician_email_id -
technician_cost_per_hour -
technician_phone -
technician_name -
technician_mobile -
technician_id -
technician_photo_url -
technician_sms_mail_id -
closed_time -
priority_color -
priority_name -
priority_id -
due_by_time_display_value -
due_by_time -
site_deleted -
site_name -
site_id -
udf_fields_udf_long1 -
udf_fields_udf_char1 -
category_deleted -
category_name -
category_id -
subcategory_name -
subcategory_id -
notes_present -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id
Visit documentation for more information.
Get Project Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
project_template_name -
project_template_id -
project_template_title -
project_template_active -
display_id_display_value -
display_id_value -
percentage_completion -
description -
actual_hours -
actual_end_time_display_value -
actual_end_time -
actual_start_time_display_value -
actual_start_time -
department_name -
department_id -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department -
project_type_color -
project_type_name -
project_type_id -
project_code -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
site_deleted -
site_name -
site_id -
actual_cost -
estimated_cost -
project_requester_email_id -
project_requester_is_technician -
project_requester_sms_mail -
project_requester_phone -
project_requester_name -
project_requester_mobile -
project_requester_id -
project_requester_photo_url -
project_requester_is_vip_user -
estimated_hours -
udf_fields_udf_long1 -
udf_fields_udf_date1_display_value -
udf_fields_udf_date1_value -
udf_fields_udf_char1 -
projected_end_display_value -
projected_end_value -
scheduled_start_time_display_value -
scheduled_start_time -
status_internal_name -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Members
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
user_email_id -
project_title -
role_name -
role_id -
is_active -
project_code -
project_id -
project_display_id_display_value -
project_display_id_value -
user_is_technician -
user_sms_mail -
user_phone -
user_name -
user_mobile -
user_id -
user_photo_url -
user_is_vip_user -
user_department
Visit documentation for more information.
Get Project Milestone Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
MilestoneId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Project Milestones
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
index -
description -
project_project_code -
project_id -
project_display_id_display_value -
project_display_id_value -
project_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
created_time_display_value -
created_time_value -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time_value -
actual_hours -
actual_end_time_display_value -
actual_end_time_value -
estimated_hours -
actual_start_time_display_value -
actual_start_time_value -
projected_end_display_value -
projected_end_value -
user_email_id -
user_is_technician -
user_sms_mail -
user_phone -
user_name -
user_mobile -
user_id -
user_photo_url -
user_is_vip_user -
scheduled_start_time_display_value -
scheduled_start_time_value -
status_internal_name -
status_color -
status_name -
status_id
Visit documentation for more information.
Get Project Note Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
NoteId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Notes
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Task Comment Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
TaskId -
CommentId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Task Comments
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Task Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Project Task Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
TaskId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
mark_first_response -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Task Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Project Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Projects
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
project_template_name -
project_template_id -
project_template_title -
project_template_active -
display_id_display_value -
display_id_value -
percentage_completion -
description -
actual_hours -
actual_end_time_display_value -
actual_end_time -
actual_start_time_display_value -
actual_start_time -
department_name -
department_id -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department -
project_type_color -
project_type_name -
project_type_id -
project_code -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
site_deleted -
site_name -
site_id -
actual_cost -
estimated_cost -
project_requester_email_id -
project_requester_is_technician -
project_requester_sms_mail -
project_requester_phone -
project_requester_name -
project_requester_mobile -
project_requester_id -
project_requester_photo_url -
project_requester_is_vip_user -
estimated_hours -
udf_fields_udf_long1 -
udf_fields_udf_date1_display_value -
udf_fields_udf_date1_value -
udf_fields_udf_char1 -
projected_end_display_value -
projected_end_value -
scheduled_start_time_display_value -
scheduled_start_time -
status_internal_name -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Purchase Order Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
PurchaseOrderId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_mobile -
owner_last_name -
owner_user_scope -
owner_sms_mail_id -
owner_phone -
owner_employee_id -
owner_name -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department -
owner_first_name -
owner_job_title -
template_inactive -
template_name -
template_id -
required_date_display_value -
required_date_value -
total_price_display_value -
total_price_currency_symbol -
total_price_value -
total_price_secondary_currency_display_value -
total_price_secondary_currency_currency_symbol -
total_price_secondary_currency_value -
custom_id -
sites -
requested_by_email_id -
requested_by_is_technician -
requested_by_sms_mail -
requested_by_mobile -
requested_by_last_name -
requested_by_user_scope -
requested_by_sms_mail_id -
requested_by_phone -
requested_by_employee_id -
requested_by_name -
requested_by_id -
requested_by_photo_url -
requested_by_is_vip_user -
requested_by_department -
requested_by_first_name -
requested_by_job_title -
vendor_name -
vendor_description -
vendor_currency_symbol -
vendor_currency_code -
vendor_currency_exchange_rate -
vendor_currency_name -
vendor_currency_id -
vendor_id -
name -
currency_symbol -
currency_code -
currency_exchange_rate -
currency_name -
currency_id -
created_date_display_value -
created_date -
status_name -
status_id -
required_date
Visit documentation for more information.
Get Purchase Orders
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_mobile -
owner_last_name -
owner_user_scope -
owner_sms_mail_id -
owner_phone -
owner_employee_id -
owner_name -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department -
owner_first_name -
owner_job_title -
template_inactive -
template_name -
template_id -
required_date_display_value -
required_date_value -
total_price_display_value -
total_price_currency_symbol -
total_price_value -
total_price_secondary_currency_display_value -
total_price_secondary_currency_currency_symbol -
total_price_secondary_currency_value -
custom_id -
sites -
requested_by_email_id -
requested_by_is_technician -
requested_by_sms_mail -
requested_by_mobile -
requested_by_last_name -
requested_by_user_scope -
requested_by_sms_mail_id -
requested_by_phone -
requested_by_employee_id -
requested_by_name -
requested_by_id -
requested_by_photo_url -
requested_by_is_vip_user -
requested_by_department -
requested_by_first_name -
requested_by_job_title -
vendor_name -
vendor_description -
vendor_currency_symbol -
vendor_currency_code -
vendor_currency_exchange_rate -
vendor_currency_name -
vendor_currency_id -
vendor_id -
name -
currency_symbol -
currency_code -
currency_exchange_rate -
currency_name -
currency_id -
created_date_display_value -
created_date -
status_name -
status_id -
required_date
Visit documentation for more information.
Get Release Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
template_inactive -
template_name -
template_id -
display_id_display_value -
display_id_value -
emergency -
release_requester -
description -
release_engineer -
next_review_on -
urgency -
workflow_instance_details_id -
workflow_instance_details_status_name -
workflow_instance_details_status_id -
group -
reason_for_release -
created_time_display_value -
created_time -
item -
workflow_validated -
workflow_name -
workflow_id -
workflow_allowed_stages_config -
release_manager -
impact -
release_type -
priority -
scheduled_end_time -
site -
completed_time -
stage_internal_name -
stage_inactive -
stage_stage_index -
stage_name -
stage_id -
risk -
category -
subcategory -
deleted_time -
notes_present -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stage_id -
status_name -
status_id -
release_engineer_email_id -
release_engineer_cost_per_hour -
release_engineer_phone -
release_engineer_name -
release_engineer_mobile -
release_engineer_last_name -
release_engineer_id -
release_engineer_photo_url -
release_engineer_sms_mail_id -
release_engineer_first_name -
urgency_name -
urgency_id -
reason_for_release_name -
reason_for_release_id -
release_type_color -
release_type_pre_approved -
release_type_name -
release_type_id -
priority_color -
priority_name -
priority_id -
risk_name -
risk_id -
category_deleted -
category_name -
category_id -
subcategory_name -
subcategory_id
Visit documentation for more information.
Get Release Note Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
NoteId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Notes
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Task Comment Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
TaskId -
CommentId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Task Comments
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Task Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Release Task Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
TaskId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
mark_first_response -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Task Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Release Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Releases
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
template_inactive -
template_name -
template_id -
display_id_display_value -
display_id_value -
emergency -
release_requester -
description -
release_engineer -
next_review_on -
urgency -
workflow_instance_details_id -
workflow_instance_details_status_name -
workflow_instance_details_status_id -
group -
reason_for_release -
created_time_display_value -
created_time -
item -
workflow_validated -
workflow_name -
workflow_id -
workflow_allowed_stages_config -
release_manager -
impact -
release_type -
priority -
scheduled_end_time -
site -
completed_time -
stage_internal_name -
stage_inactive -
stage_stage_index -
stage_name -
stage_id -
risk -
category -
subcategory -
deleted_time -
notes_present -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stage_id -
status_name -
status_id -
release_engineer_email_id -
release_engineer_cost_per_hour -
release_engineer_phone -
release_engineer_name -
release_engineer_mobile -
release_engineer_last_name -
release_engineer_id -
release_engineer_photo_url -
release_engineer_sms_mail_id -
release_engineer_first_name -
urgency_name -
urgency_id -
reason_for_release_name -
reason_for_release_id -
release_type_color -
release_type_pre_approved -
release_type_name -
release_type_id -
priority_color -
priority_name -
priority_id -
risk_name -
risk_id -
category_deleted -
category_name -
category_id -
subcategory_name -
subcategory_id
Visit documentation for more information.
Get Request Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
subject -
description -
email_to -
status_color -
status_name -
status_id -
status_in_progress -
status_internal_name -
status_stop_timer -
resolution_content -
resolution_submitted_by -
update_reason -
requester_email_id -
requester_is_technician -
requester_sms_mail -
requester_mobile -
requester_last_name -
requester_user_scope -
requester_phone -
requester_name -
requester_id -
requester_photo_url -
requester_is_vip_user -
requester_department -
requester_first_name -
requester_job_title -
project -
resolution -
linked_to_request -
mode_name -
mode_id -
lifecycle -
assets -
cancellation_requested -
is_trashed -
has_change_initiated_request -
group_name -
group_id -
on_behalf_of_email_id -
on_behalf_of_is_technician -
on_behalf_of_sms_mail -
on_behalf_of_mobile -
on_behalf_of_last_name -
on_behalf_of_user_scope -
on_behalf_of_phone -
on_behalf_of_name -
on_behalf_of_id -
responded_time_display_value -
responded_time -
completed_time_display_value -
completed_time -
assigned_time_display_value -
assigned_time -
resolved_time_display_value -
resolved_time -
scheduled_start_time_display_value -
scheduled_start_time -
scheduled_end_time_display_value -
scheduled_end_time -
first_response_due_by_time_display_value -
first_response_due_by_time -
deleted_time_display_value -
deleted_time -
due_by_time_display_value -
due_by_time -
item_name -
item_id -
cancel_flag_comments_name -
cancel_flag_comment -
cancel_flag_comments_id -
level_name -
level_id -
impact_name -
impact_id -
sla_name -
sla_id -
approval_status_name -
approval_status_id -
priority_name -
priority_id -
has_notes -
impact_details -
email_cc -
email_bcc -
subcategory_name -
subcategory_id -
template_name -
template_id -
email_ids_to_notify -
attachments -
completed_by_denial -
display_id -
time_elapsed -
notification_status -
service_cost -
total_cost -
urgency_name -
urgency_id -
has_request_initiated_change -
request_template_task_ids -
department_name -
department_id -
is_service_request -
is_reopened -
is_overdue -
is_escalated -
is_read -
is_fcr -
has_problem -
has_project -
has_draft -
has_attachments -
has_linked_requests -
site_name -
site_id -
is_first_response_overdue -
technician_email_id -
technician_is_technician -
technician_sms_mail -
technician_mobile -
technician_last_name -
technician_user_scope -
technician_phone -
technician_name -
technician_id -
technician_photo_url -
technician_is_vip_user -
technician_department -
technician_first_name -
technician_job_title -
unreplied_count -
status_code -
status -
category_name -
category_id -
maintenance_name -
maintenance_id -
request_type_name -
request_type_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Note Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
NoteId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Notes
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Task Comment Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
TaskId -
CommentId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Task Comments
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Task Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Request Task Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
TaskId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
mark_first_response -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Task Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Request Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Requests
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
subject -
description -
email_to -
status_color -
status_name -
status_id -
status_in_progress -
status_internal_name -
status_stop_timer -
resolution_content -
resolution_submitted_by -
update_reason -
requester_email_id -
requester_is_technician -
requester_sms_mail -
requester_mobile -
requester_last_name -
requester_user_scope -
requester_phone -
requester_name -
requester_id -
requester_photo_url -
requester_is_vip_user -
requester_department -
requester_first_name -
requester_job_title -
project -
resolution -
linked_to_request -
mode_name -
mode_id -
lifecycle -
assets -
cancellation_requested -
is_trashed -
has_change_initiated_request -
group_name -
group_id -
on_behalf_of_email_id -
on_behalf_of_is_technician -
on_behalf_of_sms_mail -
on_behalf_of_mobile -
on_behalf_of_last_name -
on_behalf_of_user_scope -
on_behalf_of_phone -
on_behalf_of_name -
on_behalf_of_id -
responded_time_display_value -
responded_time -
completed_time_display_value -
completed_time -
assigned_time_display_value -
assigned_time -
resolved_time_display_value -
resolved_time -
scheduled_start_time_display_value -
scheduled_start_time -
scheduled_end_time_display_value -
scheduled_end_time -
first_response_due_by_time_display_value -
first_response_due_by_time -
deleted_time_display_value -
deleted_time -
due_by_time_display_value -
due_by_time -
item_name -
item_id -
cancel_flag_comments_name -
cancel_flag_comment -
cancel_flag_comments_id -
level_name -
level_id -
impact_name -
impact_id -
sla_name -
sla_id -
approval_status_name -
approval_status_id -
priority_name -
priority_id -
has_notes -
impact_details -
email_cc -
email_bcc -
subcategory_name -
subcategory_id -
template_name -
template_id -
email_ids_to_notify -
attachments -
completed_by_denial -
display_id -
time_elapsed -
notification_status -
service_cost -
total_cost -
urgency_name -
urgency_id -
has_request_initiated_change -
request_template_task_ids -
department_name -
department_id -
is_service_request -
is_reopened -
is_overdue -
is_escalated -
is_read -
is_fcr -
has_problem -
has_project -
has_draft -
has_attachments -
has_linked_requests -
site_name -
site_id -
is_first_response_overdue -
technician_email_id -
technician_is_technician -
technician_sms_mail -
technician_mobile -
technician_last_name -
technician_user_scope -
technician_phone -
technician_name -
technician_id -
technician_photo_url -
technician_is_vip_user -
technician_department -
technician_first_name -
technician_job_title -
unreplied_count -
status_code -
status -
category_name -
category_id -
maintenance_name -
maintenance_id -
request_type_name -
request_type_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Task Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Test Connection
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
N/A
Visit documentation for more information.
Make Generic API Request
Description
This is generic endpoint. Use this endpoint when some actions are not implemented by connector. Just enter partial URL (Required), Body, Method, Header etc. Most parameters are optional except URL.
Parameters
You can provide the following parameters to this action:
-
Url -
Body -
IsMultiPart -
Filter -
Headers
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
N/A
Visit documentation for more information.
Make Generic API Request (Bulk Write)
Description
This is a generic endpoint for bulk write purpose. Use this endpoint when some actions are not implemented by connector. Just enter partial URL (Required), Body, Method, Header etc. Most parameters are optional except URL.
Parameters
You can provide the following parameters to this action:
-
Url -
IsMultiPart -
Filter -
Headers
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
N/A
Visit documentation for more information.
Conclusion
In this article we showed you how to connect to ManagedEngine ServiceDesk Plus (Zoho) in Azure Data Factory (SSIS) and integrate data without any coding, saving you time and effort.
We encourage you to download ManagedEngine ServiceDesk Plus (Zoho) Connector for Azure Data Factory (SSIS) and see how easy it is to use it for yourself or your team.
If you have any questions, feel free to contact ZappySys support team. You can also open a live chat immediately by clicking on the chat icon below.
Download ManagedEngine ServiceDesk Plus (Zoho) Connector for Azure Data Factory (SSIS) Documentation
