ServiceNow Connector for Azure Data Factory (SSIS) How to Make Generic API Request

Prerequisites

Before we begin, make sure the following prerequisites are met:

SSIS designer installed. Sometimes it is referred as BIDS or SSDT (download it from Microsoft).
Basic knowledge of SSIS package development using Microsoft SQL Server Integration Services.
ODBC PowerPack is installed (if you are new to SSIS PowerPack, then get started!).

Make Generic API Request in SSIS

Begin with opening Visual Studio and Create a New Project.
Select Integration Service Project and in new project window set the appropriate name and location for project. And click OK.

In the new SSIS project screen you will find the following:
- SSIS ToolBox on left side bar
- Solution Explorer and Property Window on right bar
- Control flow, data flow, event Handlers, Package Explorer in tab windows
- Connection Manager Window in the bottom
Note: If you don't see ZappySys SSIS PowerPack Task or Components in SSIS Toolbox, please refer to this help link.
Now, Drag and Drop SSIS Data Flow Task from SSIS Toolbox. Double click on the Data Flow Task to see Data Flow designer.
From the SSIS toolbox drag and API Source (Predefined Templates) on the data flow designer surface, and double click on it to edit it:
Select New Connection to create a new connection:
Use a preinstalled ServiceNow Connector from Popular Connector List or press Search Online radio button to download ServiceNow Connector. Once downloaded simply use it in the configuration:

ServiceNow

Now it's time to configure authentication. Firstly, configure authentication settings in ServiceNow service and then proceed by configuring API Connection Manager. Start by expanding an authentication type:

Basic Auth

ServiceNow authentication

Authenticate using ServiceNow instance username and password.

Locate your ServiceNow instance credentials and use them for HTTP authentication:

Go to https://developer.servicenow.com/dev.do and log in.
Click on your profile picture.
When a menu appears, click on Manage instance password or a similar option:
In a new window you will see your HTTP Basic Authentication credentials:
Done! Use this username and password when configuring OAuth Authentication parameters.

API Connection Manager configuration

Just perform these simple steps to finish authentication configuration:

Set Authentication Type to Basic Auth [Http]
Optional step. Modify API Base URL if needed (in most cases default will work).
Fill in all the required parameters and set optional parameters if needed.
Finally, hit OK button:

ServiceNow

Basic Auth [Http]

https://[$InstanceName$].service-now.com/api/now

Required Parameters
InstanceName	Fill-in the parameter...
User name	Fill-in the parameter...
Password	Fill-in the parameter...
Optional Parameters
ApiVersion	v2
RetryMode	RetryWhenStatusCodeMatch
RetryStatusCodeList	429
RetryCountMax	5
RetryMultiplyWaitTime	True

OAuth

ServiceNow authentication

Authenticate using ServiceNow instance username, password, OAuth Client ID, and Client Secret. [API reference]

Create OAuth application and use it for authentication:

Login to your instance at https://your-instance-id.service-now.com.
Start by clicking on menu item All, then search for oauth, and click Application Registry option:
Then click button New:
Continue by clicking Create an OAuth API endpoint for external clients option:
Move on by naming your OAuth application and entering a Client Secret (or let it be generated automatically).
Finally give it a final touch by increasing the Refresh Token Lifespan value to 315,360,000 (it should last for 10 years):
Done! Now you can use Client ID and Client Secret when configuring OAuth Authentication parameters.

API Connection Manager configuration

Just perform these simple steps to finish authentication configuration:

Set Authentication Type to OAuth [OAuth]
Optional step. Modify API Base URL if needed (in most cases default will work).
Fill in all the required parameters and set optional parameters if needed.
Press Generate Token button to generate the tokens.
Finally, hit OK button:

ServiceNow

OAuth [OAuth]

https://[$InstanceName$].service-now.com/api/now

Required Parameters
InstanceName	Fill-in the parameter...
User name	Fill-in the parameter...
Password	Fill-in the parameter...
Client ID	Fill-in the parameter...
Client Secret	Fill-in the parameter...
ApiVersion	Fill-in the parameter...
Optional Parameters
RetryMode	RetryWhenStatusCodeMatch
RetryStatusCodeList	429\|503
RetryCountMax	5
RetryMultiplyWaitTime	True

Select Generic Table (Bulk Read / Write) table from the dropdown and hit Preview Data:

API Source - ServiceNow

Allows the reading and writing of incidents, attachments, and more in ServiceNow without coding! The ZappySys ServiceNow API Connector provides easy-to-use, high-performance API access.

ServiceNow

Generic Table (Bulk Read / Write)

Required Parameters
HTTP - Url or File Path	Fill-in the parameter...
HTTP - Request Method	Fill-in the parameter...
Optional Parameters
HTTP - Request Body
HTTP - Is MultiPart Body (Pass File data/Mixed Key/value)
HTTP - Request Format (Content-Type)	ApplicationJson
HTTP - Headers (e.g. hdr1:aaa \|\| hdr2:bbb)	Accept: / \|\| Cache-Control: no-cache
Parser - Response Format (Default=Json)	Default
Parser - Filter (e.g. $.rows[*] )
Parser - Encoding
Parser - CharacterSet
Download - Enable reading binary data	False
Download - File overwrite mode	AlwaysOverwrite
Download - Save file path
Download - Enable raw output mode as single row	False
Download - Raw output data RowTemplate	{Status:'Downloaded'}
Download - Request Timeout (Milliseconds)
General - Enable Custom Search/Replace
General - SearchFor (e.g. (\d)-(\d)--regex)
General - ReplaceWith (e.g. $1-***)
General - File Compression Type
General - Date Format
General - Enable Big Number Handling	False
General - Wait time (Ms) - Helps to slow down pagination (Use for throttling)	0
JSON/XML - ExcludedProperties (e.g. meta,info)
JSON/XML - Flatten Small Array (Not preferred for more than 10 items)
JSON/XML - Max Array Items To Flatten	10
JSON/XML - Array Transform Type
JSON/XML - Array Transform Column Name Filter
JSON/XML - Array Transform Row Value Filter
JSON/XML - Array Transform Enable Custom Columns
JSON/XML - Enable Pivot Transform
JSON/XML - Array Transform Custom Columns
JSON/XML - Pivot Path Replace With
JSON/XML - Enable Pivot Path Search Replace	False
JSON/XML - Pivot Path Search For
JSON/XML - Include Pivot Path	False
JSON/XML - Throw Error When No Match for Filter	False
JSON/XML - Parent Column Prefix
JSON/XML - Include Parent When Child Null	False
Pagination - Mode
Pagination - Attribute Name (e.g. page)
Pagination - Increment By (e.g. 100)	1
Pagination - Expression for Next URL (e.g. $.nextUrl)
Pagination - Wait time after each request (milliseconds)	0
Pagination - Max Rows Expr
Pagination - Max Pages Expr
Pagination - Max Rows DataPath Expr
Pagination - Max Pages	0
Pagination - End Rules
Pagination - Next URL Suffix
Pagination - Next URL End Indicator
Pagination - Stop Indicator Expr
Pagination - Current Page
Pagination - End Strategy Type	DetectBasedOnRecordCount
Pagination - Stop based on this Response StatusCode
Pagination - When EndStrategy Condition Equals	True
Pagination - Max Response Bytes	0
Pagination - Min Response Bytes	0
Pagination - Error String Match
Pagination - Enable Page Token in Body	False
Pagination - Placeholders (e.g. {page})
Pagination - Has Different NextPage Info	False
Pagination - First Page Body Part
Pagination - Next Page Body Part
Csv - Column Delimiter	,
Csv - Has Header Row	True
Csv - Throw error when column count mismatch	False
Csv - Throw error when no record found	False
Csv - Allow comments (i.e. line starts with # treat as comment and skip line)	False
Csv - Comment Character	#
Csv - Skip rows	0
Csv - Ignore Blank Lines	True
Csv - Skip Empty Records	False
Csv - Skip Header Comment Rows	0
Csv - Trim Headers	False
Csv - Trim Fields	False
Csv - Ignore Quotes	False
Csv - Treat Any Blank Value As Null	False
Xml - ElementsToTreatAsArray

SSIS API Source - Read from table or endpoint

That's it! We are done! Just in a few clicks we configured the call to ServiceNow using ServiceNow Connector.

You can load the source data into your desired destination using the Upsert Destination , which supports SQL Server, PostgreSQL, and Amazon Redshift. We also offer other destinations such as CSV , Excel , Azure Table , Salesforce , and more . You can check out our SSIS PowerPack Tasks and components for more options. (*loaded in Trash Destination)