ServiceNow Connector
Documentation
Version: 1
Documentation

Authentication :: OAuth [OAuth]


Description

Authenticate using ServiceNow instance username, password and clientid, clientsecret [API Help..]

Instructions

To get your OAuth client ID / ClientSecret perform the below steps:

  1. Login to your instance https://{your-instance-id}.service-now.com/.
  2. Click on All > System OAuth > Application Registry (or just search for "Application Registry" under All menu)
  3. You can also Navigate to "Application Registry" using this link (Replace your instance-id in link) https://{your-instance-id}.service-now.com/now/nav/ui/classic/params/target/oauth_entity_list.do.
  4. Click on "New" button (see top-right corner for most user) and select "Create an OAuth API endpoint for external clients".
  5. Fill out the form according to your requirement and click "Submit". If you are unsure then populating the "Name" field will suffice. Please note down the "Client ID" and "Client Secret" as they will be used later.
  6. Go back to Connection UI and enter your UserName, Password and ClientID, Secret.
  7. To create new User you can go to All > Organization > Users
  8. Click Test Connection.

Parameters

Parameter Label Required Options Description Help
InstanceName InstanceName YES
UserName User name YES You can create new user account and set password here https://{your-instance-id}.service-now.com/now/nav/ui/classic/params/target/sys_user.do or visit All \ Organization \ Users in the portal
Password Password YES You can create new user account and set password here https://{your-instance-id}.service-now.com/now/nav/ui/classic/params/target/sys_user.do or visit All \ Organization \ Users in the portal
ClientId Client ID YES
ClientSecret Client Secret YES
ApiVersion ApiVersion YES
Option Value
Default
v2 v2
v1 v1
RetryMode RetryMode NO
Option Value
None None
RetryAny RetryAny
RetryWhenStatusCodeMatch RetryWhenStatusCodeMatch
RetryStatusCodeList RetryStatusCodeList NO
RetryCountMax RetryCountMax NO
RetryMultiplyWaitTime RetryMultiplyWaitTime NO