ServiceNow Connector
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Version: 2
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Home » API Integration Hub » ServiceNow Connector » Authentication - Basic Auth

Authentication Basic Auth

Description

Authenticate using ServiceNow instance username and password.

Instructions

Locate your ServiceNow instance credentials and use them for HTTP authentication:

  1. Go to https://developer.servicenow.com/dev.do and log in.
  2. Click on your profile picture.

  3. When a menu appears, click on Manage instance password or a similar option:

    Manage instance password in ServiceNow

  4. In a new window you will see your HTTP Basic Authentication credentials:

    Use instance credentials to authenticate to ServiceNow

  5. Done! Use this username and password when configuring OAuth Authentication parameters.

Parameters

Parameter Label Required Default value Options Description
InstanceName InstanceName YES
UserName User name YES You can create new user account and set password here https://{your-instance-id}.service-now.com/now/nav/ui/classic/params/target/sys_user.do or visit All \ Organization \ Users in the portal
Password Password YES You can create new user account and set password here https://{your-instance-id}.service-now.com/now/nav/ui/classic/params/target/sys_user.do or visit All \ Organization \ Users in the portal
ApiVersion ApiVersion v2
Name Value
Default
v2 v2
v1 v1
RetryMode RetryMode RetryWhenStatusCodeMatch
Name Value
None None
RetryAny RetryAny
RetryWhenStatusCodeMatch RetryWhenStatusCodeMatch
RetryStatusCodeList RetryStatusCodeList 429
RetryCountMax RetryCountMax 5
RetryMultiplyWaitTime RetryMultiplyWaitTime True