Reference

Authentication Basic Auth

Description

Authenticate using ServiceNow instance username and password.

Instructions

Locate your ServiceNow instance credentials and use them for HTTP authentication:

  1. Go to https://developer.servicenow.com/dev.do and log in.
  2. Click on your profile picture.

  3. When a menu appears, click on Manage instance password or a similar option:

    Manage instance password in ServiceNow

  4. In a new window you will see your HTTP Basic Authentication credentials:

    Use instance credentials to authenticate to ServiceNow

  5. Done! Use this username and password when configuring OAuth Authentication parameters.

Parameters

Parameter Required Default value Options
Name: InstanceName

Label: InstanceName

 YES
Name: UserName

Label: User name

You can create new user account and set password here https://{your-instance-id}.service-now.com/now/nav/ui/classic/params/target/sys_user.do or visit All \ Organization \ Users in the portal 		YES
Name: Password

Label: Password

You can create new user account and set password here https://{your-instance-id}.service-now.com/now/nav/ui/classic/params/target/sys_user.do or visit All \ Organization \ Users in the portal 		YES
Name: ApiVersion

Label: ApiVersion

 v2
Name Value
Default
v2 v2
v1 v1
Name: RetryMode

Label: RetryMode

 RetryWhenStatusCodeMatch
Name Value
None None
RetryAny RetryAny
RetryWhenStatusCodeMatch RetryWhenStatusCodeMatch
Name: RetryStatusCodeList

Label: RetryStatusCodeList

 429
Name: RetryCountMax

Label: RetryCountMax

 5
Name: RetryMultiplyWaitTime

Label: RetryMultiplyWaitTime

 True