ManagedEngine ServiceDesk Plus (Zoho) Connector for Informatica ManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items. In this article you will learn how to quickly and efficiently integrate ManagedEngine ServiceDesk Plus (Zoho) data in Informatica without coding. We will use high-performance ManagedEngine ServiceDesk Plus (Zoho) Connector to easily connect to ManagedEngine ServiceDesk Plus (Zoho) and then access the data inside Informatica. Let's follow the steps below to see how we can accomplish that! Download Documentation ManagedEngine ServiceDesk Plus (Zoho) Connector for Informatica is based on ZappySys API Driver which is part of ODBC PowerPack. It is a collection of high-performance ODBC drivers that enable you to integrate data in SQL Server, SSIS, a programming language, or any other ODBC-compatible application. ODBC PowerPack supports various file formats, sources and destinations, including REST/SOAP API, SFTP/FTP, storage services, and plain files, to mention a few.

Connect to ManagedEngine ServiceDesk Plus (Zoho) in other apps Connect to ManagedEngine ServiceDesk Plus (Zoho) in SSIS Connect to ManagedEngine ServiceDesk Plus (Zoho) in SQL Server Connect to ManagedEngine ServiceDesk Plus (Zoho) in Power BI Connect to ManagedEngine ServiceDesk Plus (Zoho) in SSRS Connect to ManagedEngine ServiceDesk Plus (Zoho) in MS Access Connect to ManagedEngine ServiceDesk Plus (Zoho) in MS Excel Connect to ManagedEngine ServiceDesk Plus (Zoho) in SSAS Connect to ManagedEngine ServiceDesk Plus (Zoho) in C# Connect to ManagedEngine ServiceDesk Plus (Zoho) in Python Connect to ManagedEngine ServiceDesk Plus (Zoho) in JAVA Connect to ManagedEngine ServiceDesk Plus (Zoho) in Tableau Connect to ManagedEngine ServiceDesk Plus (Zoho) in SAP Crystal Reports Connect to ManagedEngine ServiceDesk Plus (Zoho) in Azure Data Factory (Pipeline) Connect to ManagedEngine ServiceDesk Plus (Zoho) in Azure Data Factory (SSIS) Connect to ManagedEngine ServiceDesk Plus (Zoho) in Talend Studio Connect to ManagedEngine ServiceDesk Plus (Zoho) in UiPath Connect to ManagedEngine ServiceDesk Plus (Zoho) in PowerShell Connect to ManagedEngine ServiceDesk Plus (Zoho) in ODBC

Introduction

JSON / REST API is becoming more and more popular each day as everyone embrace cloud-centric services. This article is primarily focused on Informatica users who want to access ManagedEngine ServiceDesk Plus (Zoho) data or may be other API Integration in Informatica. However many tips and techniques described in this article will help you to understand how to integrate ManagedEngine ServiceDesk Plus (Zoho) / XML SOAP / JSON / REST API in other ETL / Reporting apps such as Tableau, Power BI, SSRS, Talend, Excel and many more.

After going through this article you will learn how to Read ManagedEngine ServiceDesk Plus (Zoho) / JSON / REST API data in Informatica and understand the concept of JSON / REST API. We will go through many screenshots and step-by-step examples to demonstrate  ManagedEngine ServiceDesk Plus (Zoho) or REST API integration in Informatica PowerCenter.

XML / JSON can come from a local file or REST API service (internal or public) so we will include both examples in this article (i.e. Read JSON files in Informatica,  Import REST API in Informatica). So let’s get started. Next article will focus on how to write data to API in Informatica (POST / PUT data)

Requirements

This article assumes that you have full filled following basic requirements.

1. Download Install ZappySys ODBC PowerPack (API Driver for ManagedEngine ServiceDesk Plus (Zoho) included)
2. Install Informatica PowerCenter Client Tools (e.g. Workflow and Mapping Designers)
3. Access to a Relational database such as SQL Server (or use any of your choice e.g. Oracle, MySQL, DB2 ). If nothing available then you can use flat file target.

High level Steps for Import ManagedEngine ServiceDesk Plus (Zoho) data using Informatica (Read ManagedEngine ServiceDesk Plus (Zoho) API data)

Before we dive deep to learn how to load ManagedEngine ServiceDesk Plus (Zoho) data in Informatica (i.e. ManagedEngine ServiceDesk Plus (Zoho) to SQL Table), Here the summary of high-level steps you need to perform to import ManagedEngine ServiceDesk Plus (Zoho) in Informatica (same steps for Import JSON / XML / REST API).

1. Download and Install ZappySys API Driver (for connecting to ManagedEngine ServiceDesk Plus (Zoho))
2. Create ODBC DSN using ZappySys API driver and choose ManagedEngine ServiceDesk Plus (Zoho) Connector during Wizard
3. Create Relational > ODBC Connection in Informatica Workflow designer (Point to DSN we created in the previous step)
4. Import ManagedEngine ServiceDesk Plus (Zoho) Source Definition in the Informatica Mapping Designer > Sources Tab
5. Import Target Table Definition in the Informatica Mapping Designer > Targets Tab
6. Create source to target mapping in Mappings tab
7. Save mapping (name m_API_to_SQL_Load )
8. Create Session using the mapping we created in the previous step
9. Save Workflow and execute to load ManagedEngine ServiceDesk Plus (Zoho) data into SQL Table. Verify your data and log.
   

   Loading ManagedEngine ServiceDesk Plus (Zoho) data to SQL Table in Informatica (Import REST API or JSON Files)

Video Tutorial – Read any API / JSON data in Informatica (Load ManagedEngine ServiceDesk Plus (Zoho) to SQL Table)

Getting Started – Import ManagedEngine ServiceDesk Plus (Zoho) to SQL Server in Informatica

Now let’s get started. For example purpose, we will read data from ManagedEngine ServiceDesk Plus (Zoho) and load data into SQL Server Table using Informatica Workflow.

Create ODBC Data Source (DSN) based on ZappySys API Driver

Step-by-step instructions

To get data from ManagedEngine ServiceDesk Plus (Zoho) using Informatica we first need to create a DSN (Data Source) which will access data from ManagedEngine ServiceDesk Plus (Zoho). We will later be able to read data using Informatica. Perform these steps:

1. Download and install ODBC PowerPack.

2. Open ODBC Data Sources (x64):

   

3. Create a User data source (User DSN) based on ZappySys API Driver

   ZappySys API Driver

   
   • Create and use User DSN if the client application is run under a User Account. This is an ideal option in design-time, when developing a solution, e.g. in Visual Studio 2019. Use it for both type of applications - 64-bit and 32-bit.
   • Create and use System DSN if the client application is launched under a System Account, e.g. as a Windows Service. Usually, this is an ideal option to use in a production environment. Use ODBC Data Source Administrator (32-bit), instead of 64-bit version, if Windows Service is a 32-bit application.

4. When the Configuration window appears give your data source a name if you haven't done that already, then select "ManagedEngine ServiceDesk Plus (Zoho)" from the list of Popular Connectors. If "ManagedEngine ServiceDesk Plus (Zoho)" is not present in the list, then click "Search Online" and download it. Then set the path to the location where you downloaded it. Finally, click Continue >> to proceed with configuring the DSN:

   ManagedengineServicedeskPlusZohoDSN

   ManagedEngine ServiceDesk Plus (Zoho)

   

5. Now it's time to configure the Connection Manager. Select Authentication Type, e.g. Token Authentication. Then select API Base URL (in most cases, the default one is the right one). More info is available in the Authentication section.

    OAuth [OAuth]

   OAuth Connection for ManageEngine ServiceDesk Plus API [API reference]

   Steps how to get and use ManagedEngine ServiceDesk Plus (Zoho) credentials : OAuth [OAuth]
   To register custom App, perform the following steps (Detailed steps found in the help link at the end)

   1. Go to Zoho API Console
   2. Click Add Client link
   3. Select Server-based Applications option
   4. Enter desired client name (Display purpose only)
   5. Enter some URL for Company homepage
   6. For Authorized Redirect URI enter https://zappysys.com/oauth (Or enter your own but we recommend using ZappySys one if possible). This URL must match on Zoho Connector UI.
   7. Click CREATE.
   8. Copy Client ID and Secret and paste on Zoho Connector UI.

   Fill in all required parameters and set optional parameters if needed:

   ManagedengineServicedeskPlusZohoDSN

   ManagedEngine ServiceDesk Plus (Zoho)

   OAuth [OAuth]

   https://sdpondemand.manageengine.com/api/v3

   Optional Parameters
   ClientId
   ClientSecret
   Permissions	SDPOnDemand.requests.ALL
   AccountUrl	https://accounts.zoho.com
   RedirectUrl	https://zappysys.com/oauth
   RetryMode	RetryWhenStatusCodeMatch
   RetryStatusCodeList	429
   RetryCountMax	5
   RetryMultiplyWaitTime	True

   

6. Once the data source connection has been configured, it's time to configure the SQL query. Select the Preview tab and then click Query Builder button to configure the SQL query:

   

   ZappySys API Driver - ManagedEngine ServiceDesk Plus (Zoho)

   ManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items.

   ManagedengineServicedeskPlusZohoDSN

   

7. Start by selecting the Table or Endpoint you are interested in and then configure the parameters. This will generate a query that we will use in Informatica to retrieve data from ManagedEngine ServiceDesk Plus (Zoho). Hit OK button to use this query in the next step.

   SELECT * FROM Requests

   
   Some parameters configured in this window will be passed to the ManagedEngine ServiceDesk Plus (Zoho) API, e.g. filtering parameters. It means that filtering will be done on the server side (instead of the client side), enabling you to get only the meaningful data much faster.

8. Now hit Preview Data button to preview the data using the generated SQL query. If you are satisfied with the result, use this query in Informatica:

   

   ZappySys API Driver - ManagedEngine ServiceDesk Plus (Zoho)

   ManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items.

   ManagedengineServicedeskPlusZohoDSN

   SELECT * FROM Requests

   
   You can also access data quickly from the tables dropdown by selecting <Select table>.
   A WHERE clause, LIMIT keyword will be performed on the client side, meaning that the whole result set will be retrieved from the ManagedEngine ServiceDesk Plus (Zoho) API first, and only then the filtering will be applied to the data. If possible, it is recommended to use parameters in Query Builder to filter the data on the server side (in ManagedEngine ServiceDesk Plus (Zoho) servers).

9. Click OK to finish creating the data source.

Video Tutorial

Create Connection in Informatica Workflow Designer

Once you create DSN using API Driver our next step is to define a connection for ManagedEngine ServiceDesk Plus (Zoho) source in Informatica PowerCenter Workflow designer.

1. Open Workflow designer [W] icon
2. Goto Connections > Relational
   

   Create a new connection for ManagedEngine ServiceDesk Plus (Zoho) in Informatica

3. Click New and select ODBC
   

   Select ODBC connection type in Informatica (Using ZappySys API ODBC DSN)

4. Now on the ODBC connection setup enter connection name, some fake userid / password (this is a required field but its ignored by JSON Driver)
5. In the Connection String field enter the exact same name of DSN (Open ODBC Data Sources UI to confirm)
   

   Configure ManagedEngine ServiceDesk Plus (Zoho) connection in Informatica for REST API – Using ZappySys API Driver

6. Click OK to close the connection properties.

That’s it. Now we ready to move to next step (define source and target in Mapping Designer).

Import ManagedEngine ServiceDesk Plus (Zoho) Source Definition in Informatica Mapping Designer

Now let’s look at steps to import ManagedEngine ServiceDesk Plus (Zoho) table definition.

1. Open Informatica Mapping Designer (Click [D] icon)
2. Click on Source Icon to switch to Sources designer
3. From the top menu > Click on Sources > Import from Database …
   

   Import ManagedEngine ServiceDesk Plus (Zoho) Source definition in Informatica Mapping Designer (JSON file or REST API)

4. Select ODBC data source from the dropdown (Find out DSN we created earlier to use as JSON Source)
5. Click Connect button to get a list of tables. Any array node is listed as a table. Also, you will see array node with parent columns (e.g. value_with_parent). You may get some warning like below but they are harmless so just ignore by clicking OK.
   
   DLL name entry missing from C:\Informatica\PowerCenter8.6.1\client\bin\powrmart.ini Section = ODBCDLL Entry = ZappySys JSON Driver
   —————————————————-
   Using EXTODBC.DLL to support ZappySys JSON Driver. For native support of ZappySys JSON Driver make an entry in the .ini file.
   

   Select ManagedEngine ServiceDesk Plus (Zoho) Source Table in Informatica Mapping Designer (JSON file or REST API)

6. Select Table you wish to get (You can filter rows by custom SQL query. We will see later in this article how to do)
7. Optionally once table structure is imported you can rename it
   

   Rename imported table definition in Informatica Source Designer

8. That’s it, we are now ready to perform similar steps to import Target table structure in the next section.

Import SQL Server Target Definition in Informatica Mapping Designer

Now let’s look at steps to import Target table definition (very similar to the previous section, the only difference is this time we will select DSN which points to SQL Server or any other Target Server).

Now lets look at steps to import target table definition in Informatica mapping designer.

1. In the Mapping Designer, Click on Target Icon to switch to Target designer
2. From the top menu > Click on Targets > Import from Database …
3. Select DSN for your Target server (if DSN doesn’t exist then create one by opening ODBC Sources just like we created one for JSON API source (see the previous section about creating DSN).
   

   Import target Table Definition in informatica

4. Enter your userid , password and Schema name and click Connect to see tables
5. Select Table name to and click OK import definition.
   

   Import Target SQL Table Definition in Informatica – Select table from the list

Create Source to Target Mapping in Informatica (Import JSON to SQL Server)

Once you have imported source and target table definition, we can create mapping and transformation to load data from JSON to SQL Table.

1. First open Mapping Designer (Click [D] icon)
2. Drag JSON Source from sources folder
3. Drag SQL Table from Targets folder
4. Map desired columns from Source to target
   

   Define Source to Target mapping for ManagedEngine ServiceDesk Plus (Zoho) to SQL Table load in Informatica

5. For certain columns you may have to do datatype conversion. For example to convert OrderDate form nstring to DataTime you have to use Expression Transform like below and map it to target. In below example, our JSON has date format (e.g. 2018-01-31 12:00:00 AM ). To import this to DateTime field in SQL server we need to convert it using TO_DATE function. Use double quotes around T to make this format working.
   

   TO_DATE(OrderDate,'YYYY-MM-DD H12:MI:SS AM')
   
    --For ISO use below way
           TO_DATE(OrderDate,'YYYY-MM-DD"T"HH24:MI:SS')

   

   Informatica ManagedEngine ServiceDesk Plus (Zoho) to SQL Table Mapping – Datatype conversion (nstring to datetime)

6. Once you done with mapping save your mapping and name it (i.e. m_Api_To_SQL)
7. Now lets move to next section to create workflow.

Create Workflow and Session in Informatica

Now the final step is to create a new workflow. Perform following steps to create workflow which with a session task to import JSON data into SQL table.

1. Open workflow designer by click [W] icon.
2. Launch new workflow creation wizard by click Workflow top menu >  Wizard
   name your workflow (e.g. wf_Api_Tp_Sql_Table_Import)
   

   Creating Informatica Workflow – Wizard UI (Import ManagedEngine ServiceDesk Plus (Zoho) data to SQL Table)

3. Finish the wizard and double-click the Session to edit some default properties.
4. First change Error settings so we fail session on error (By default its always green)
   

   Fail Informatica Session on error (ManagedEngine ServiceDesk Plus (Zoho) data to SQL Load)

5. Select JSON connection for Source
   

   Select ManagedEngine ServiceDesk Plus (Zoho) Source Connection in Informatica – Load ManagedEngine ServiceDesk Plus (Zoho) data to SQL Table

6. Change default Source query if needed. You can pass parameters to this query to make it dynamic.
   

   Modify ManagedEngine ServiceDesk Plus (Zoho) Source SQL query – Pass parameters, change URL, set filter etc

7. Select Target connection of SQL Target Table
   

   Select SQL Target Connection in Informatica – Load ManagedEngine ServiceDesk Plus (Zoho) data to SQL Table

8. Save workflow
9. That’s it. We ready to run our first workflow to load JSON data to SQL.

Execute Workflow and Validate Log in Informatica

Now once you are done with your workflow, execute it to see the log.

Loading ManagedEngine ServiceDesk Plus (Zoho) data to SQL Table in Informatica (Import REST API or JSON Files)

POST data to ManagedEngine ServiceDesk Plus (Zoho) in Informatica

There will be a time when you like to send Source data to REST API or SOAP Web Service. You can use below Query for example. For detailed explanation on how to POST data in Informatica check this article .

Video Tutorial – How to POST data to REST API in Informatica

Here is detailed step by step video on REST API POST in informatica PowerCenter

Keywords

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Actions supported by ManagedEngine ServiceDesk Plus (Zoho) Connector

Learn how to perform common ManagedEngine ServiceDesk Plus (Zoho) actions directly in Informatica with these how-to guides:

• Delete Request
• Get Asset Details
• Get Assets
• Get Change Details
• Get Change Note Details
• Get Change Notes
• Get Change Task Comment Details
• Get Change Task Comments
• Get Change Task Details
• Get Change Task Worklog Details
• Get Change Task Worklogs
• Get Change Tasks
• Get Change Worklog Details
• Get Change Worklogs
• Get Changes
• Get Contract Details
• Get Contracts
• Get Problem Details
• Get Problem Note Details
• Get Problem Notes
• Get Problem Task Comment Details
• Get Problem Task Comments
• Get Problem Task Details
• Get Problem Task Worklog Details
• Get Problem Task Worklogs
• Get Problem Tasks
• Get Problem Worklog Details
• Get Problem Worklogs
• Get Problems
• Get Project Details
• Get Project Members
• Get Project Milestone Tasks
• Get Project Milestones
• Get Project Note Details
• Get Project Notes
• Get Project Task Comment Details
• Get Project Task Comments
• Get Project Task Details
• Get Project Task Worklog Details
• Get Project Task Worklogs
• Get Project Tasks
• Get Project Worklog Details
• Get Project Worklogs
• Get Projects
• Get Purchase Order Details
• Get Purchase Orders
• Get Release Details
• Get Release Note Details
• Get Release Notes
• Get Release Task Comment Details
• Get Release Task Comments
• Get Release Task Details
• Get Release Task Worklog Details
• Get Release Task Worklogs
• Get Release Tasks
• Get Release Worklog Details
• Get Release Worklogs
• Get Releases
• Get Request Details
• Get Request Note Details
• Get Request Notes
• Get Request Task Comment Details
• Get Request Task Comments
• Get Request Task Details
• Get Request Task Worklog Details
• Get Request Task Worklogs
• Get Request Tasks
• Get Request Worklog Details
• Get Request Worklogs
• Get Requests
• Get Task Details
• Get Tasks
• Test Connection
• Generic Request
• Generic Request (Bulk Write)

Conclusion

In this article we showed you how to connect to ManagedEngine ServiceDesk Plus (Zoho) in Informatica and integrate data without any coding, saving you time and effort. It's worth noting that ZappySys API Driver allows you to connect not only to ManagedEngine ServiceDesk Plus (Zoho), but to any Java application that supports JDBC (just use a different JDBC driver and configure it appropriately).

We encourage you to download ManagedEngine ServiceDesk Plus (Zoho) Connector for Informatica and see how easy it is to use it for yourself or your team.

If you have any questions, feel free to contact ZappySys support team. You can also open a live chat immediately by clicking on the chat icon below.

Download ManagedEngine ServiceDesk Plus (Zoho) Connector for Informatica Documentation

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