How to integrate ManageEngine ServiceDesk Plus (Zoho) using Java

Integrate Java and ManageEngine ServiceDesk Plus (Zoho)

Learn how to quickly and efficiently connect ManageEngine ServiceDesk Plus (Zoho) with Java for smooth data access.

Read and write ServiceDesk Plus (Zoho) data effortlessly. Integrate, manage, and automate requests, tasks, comments, and worklogs — almost no coding required. You can do it all using the high-performance ManageEngine ServiceDesk Plus (Zoho) ODBC Driver for Java (often referred to as the ManageEngine ServiceDesk Plus (Zoho) Connector). How is this possible? You will connect to the ZappySys Data Gateway, which acts as a seamless bridge between the ODBC and JDBC layers. We'll walk you through the entire setup.

Ready to dive in? Download the product to jump right in, or follow the step-by-step guide below to see how it works.

ManageEngine ServiceDesk Plus (Zoho) ODBC Driver Powering this integration

High performance
Bidirectional
Low-code / No-code
Easy to use

Built on the ZappySys API Driver, the ManageEngine ServiceDesk Plus (Zoho) ODBC Driver is a high-performance, low-code / no-code solution. It enables you to connect to ManageEngine ServiceDesk Plus (Zoho) data without any coding right in your SQL Server, or any ODBC/JDBC application. Part of the ODBC PowerPack.

Documentation

Create data source in ZappySys Data Gateway

In this section we will create a data source for ManageEngine ServiceDesk Plus (Zoho) in the Data Gateway. Let's follow these steps to accomplish that:

Download and install ODBC PowerPack (if you haven't already).
Search for gateway in the Windows Start Menu and open ZappySys Data Gateway Configuration:
Go to the Users tab and follow these steps to add a Data Gateway user:
- Click the Add button
- In the Login field enter a username, e.g., john
- Then enter a Password
- Check the Is Administrator checkbox
- Click OK to save
Now we are ready to add a data source:
- Click the Add button
- Give the Data source a name (have it handy for later)
- Then select Native - ZappySys API Driver
- Finally, click OK
ManageengineServicedeskPlusZohoDSN

ZappySys API Driver
When the Configuration window appears give your data source a name if you haven't done that already, then select "ManageEngine ServiceDesk Plus (Zoho)" from the list of Popular Connectors. If "ManageEngine ServiceDesk Plus (Zoho)" is not present in the list, then click "Search Online" and download it. Then set the path to the location where you downloaded it. Finally, click Continue >> to proceed with configuring the DSN:

ManageengineServicedeskPlusZohoDSN

ManageEngine ServiceDesk Plus (Zoho)

Now it's time to configure the Connection Manager. Select Authentication Type, e.g. Token Authentication. Then select API Base URL (in most cases, the default one is the right one). More info is available in the Authentication section.

OAuth

ManageEngine ServiceDesk Plus (Zoho) authentication

OAuth Connection for ManageEngine ServiceDesk Plus API [API reference]

To register custom App, perform the following steps (Detailed steps found in the help link at the end)

Go to Zoho API Console
Click Add Client link
Select Server-based Applications option
Enter desired client name (Display purpose only)
Enter some URL for Company homepage
For Authorized Redirect URI enter https://zappysys.com/oauth (Or enter your own but we recommend using ZappySys one if possible). This URL must match on Zoho Connector UI.
Click CREATE.
Copy Client ID and Secret and paste on Zoho Connector UI.

API Connection Manager configuration

Just perform these simple steps to finish authentication configuration:

Set Authentication Type to OAuth [OAuth]
Optional step. Modify API Base URL if needed (in most cases default will work).
Fill in all the required parameters and set optional parameters if needed.
Press Generate Token button to generate the tokens.
Finally, hit OK button:

ManageengineServicedeskPlusZohoDSN

ManageEngine ServiceDesk Plus (Zoho)

OAuth [OAuth]

https://sdpondemand.manageengine.com/api/v3

Optional Parameters
ClientId
ClientSecret
Permissions	SDPOnDemand.requests.ALL
AccountUrl	https://accounts.zoho.com
RedirectUrl	https://zappysys.com/oauth
RetryMode	RetryWhenStatusCodeMatch
RetryStatusCodeList	429
RetryCountMax	5
RetryMultiplyWaitTime	True

Once the data source connection has been configured, it's time to configure the SQL query. Select the Preview tab and then click Query Builder button to configure the SQL query:

ZappySys API Driver - ManageEngine ServiceDesk Plus (Zoho)

Read and write ServiceDesk Plus (Zoho) data effortlessly. Integrate, manage, and automate requests, tasks, comments, and worklogs — almost no coding required.

ManageengineServicedeskPlusZohoDSN
Start by selecting the Table or Endpoint you are interested in and then configure the parameters. This will generate a query that we will use in Java to retrieve data from ManageEngine ServiceDesk Plus (Zoho). Hit OK button to use this query in the next step.
```
SELECT * FROM Requests
```
Some parameters configured in this window will be passed to the ManageEngine ServiceDesk Plus (Zoho) API, e.g. filtering parameters. It means that filtering will be done on the server side (instead of the client side), enabling you to get only the meaningful data much faster.
Now hit Preview Data button to preview the data using the generated SQL query. If you are satisfied with the result, use this query in Java:
ZappySys API Driver - ManageEngine ServiceDesk Plus (Zoho)

Read and write ServiceDesk Plus (Zoho) data effortlessly. Integrate, manage, and automate requests, tasks, comments, and worklogs — almost no coding required.

ManageengineServicedeskPlusZohoDSN
```
SELECT * FROM Requests
```
You can also access data quickly from the tables dropdown by selecting <Select table>.

A WHERE clause, LIMIT keyword will be performed on the client side, meaning that the whole result set will be retrieved from the ManageEngine ServiceDesk Plus (Zoho) API first, and only then the filtering will be applied to the data. If possible, it is recommended to use parameters in Query Builder to filter the data on the server side (in ManageEngine ServiceDesk Plus (Zoho) servers).
Click OK to finish creating the data source.
Once done, go to the Network Settings tab and Add a firewall rule for inbound traffic:
- This will initially allow all inbound traffic.
- Click Edit IP filters to restrict access to specific IP addresses or ranges.
Crucial Step: After creating or modifying the data source, you must:
- Click the Save button to persist your changes.
- Hit Yes when prompted to restart the Data Gateway service.
This ensures all changes are properly applied:

Skipping this step may cause the new settings to fail, preventing you from connecting to the data source.

Read data in Java from the DSN

Java code to get the data:

"jdbc:sqlserver://localhost:5000;databasename=ManageengineServicedeskPlusZohoDSN;user=john;password=test"
When you run the code it will make the API call and read the data:

Here is Java program's code in text format:


//Step-1: Install ZappySys ODBC PowerPack and Configure Data Gateway

//Step-2:Assuming the Microsoft SQL Server JDBC Driver is in below folder
//C:\Program Files\Microsoft Jdbc Driver 6.0 for SQL Server\sqljdbc_6.0\enu\auth\x64
package padaone;

import java.sql.*;

public class zappy {

    public static void main(String[] args) {

        // Create a variable for the connection string.
        String connectionUrl = "jdbc:sqlserver://localhost:5000;databasename=ManageengineServicedeskPlusZohoDSN;user=test;password=test";

        // Declare the JDBC objects.
        Connection con = null;
        Statement stmt = null;
        ResultSet rs = null;

            try {
                // Establish the connection.
                Class.forName("com.microsoft.sqlserver.jdbc.SQLServerDriver");
                con = DriverManager.getConnection(connectionUrl);

                // Create and execute an SQL statement that returns some data.
                String SQL = "SELECT Country , SUM(UnitPrice * Quantity) Total " 
                           + "FROM value " 
                           + "GROUP BY Country "
                           + "WITH (SRC='https://services.odata.org/V3/Northwind/Northwind.svc/Invoices?$format=json')";
                stmt = con.createStatement();
                rs = stmt.executeQuery(SQL);

                // Iterate through the data in the result set and display it.
                while (rs.next()) {
                    System.out.println(rs.getString(1) + " " + rs.getString(2));
                }
            }

        // Handle any errors that may have occurred.
        catch (Exception e) {
            e.printStackTrace();
        } 
        
        finally {
            if (rs != null) try { rs.close(); } catch (Exception e) {}
            if (stmt != null) try { stmt.close(); } catch (Exception e) {}
            if (con != null) try { con.close(); } catch (Exception e) {}
        }
    }
}

Supported ManageEngine ServiceDesk Plus (Zoho) Connector actions

Got a specific use case in mind? We've mapped out exactly how to perform a variety of essential ManageEngine ServiceDesk Plus (Zoho) operations directly in Java, so you don't have to figure out the setup from scratch. Check out the step-by-step guides below:

Conclusion

In this article we showed you how to connect to ManageEngine ServiceDesk Plus (Zoho) in Java and integrate data without writing complex code — all of this was powered by ManageEngine ServiceDesk Plus (Zoho) ODBC Driver.

Download ODBC PowerPack now or ping us via chat if you have any questions or are looking for a specific feature (you can also reach out to us by submitting a ticket):

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