Zoho SalesIQ Connector for SSRS

In this article you will learn how to integrate Zoho SalesIQ data in SSRS without coding in just a few clicks (live / bi-directional connection to Zoho SalesIQ). Zoho SalesIQ Connector can be used to integrate Zoho SalesIQ API in your App / BI Tools. You can exchange data on Chats, Visits and more..

Using Zoho SalesIQ Connector you will be able to connect, read, and write data from within SSRS. Follow the steps below to see how we would accomplish that.

Download Documentation

Video Tutorial - Integrate Zoho SalesIQ data in SSRS

This video covers following and more so watch carefully. After watching this video follow the steps described in this article.

  • How to download / install required driver for Zoho SalesIQ integration in SSRS
  • How to configure connection for Zoho SalesIQ
  • Features about API Driver (Authentication / Query Language / Examples / Driver UI)
  • Using Zoho SalesIQ Connection in SSRS

Create Data Source in ZappySys Data Gateway based on API Driver

  1. Download and install ZappySys ODBC PowerPack.

  2. Search for gateway in start menu and Open ZappySys Data Gateway:
    Open ZappySys Data Gateway

  3. Go to Users Tab to add our first Gateway user. Click Add; we will give it a name tdsuser and enter password you like to give. Check Admin option and click OK to save. We will use these details later when we create linked server:
    ZappySys Data Gateway - Add User

  4. Now we are ready to add a data source. Click Add, give data source a name (Copy this name somewhere, we will need it later) and then select Native - ZappySys API Driver. Finally, click OK. And it will create the Data Set for it and open the ZS driver UI.

    ZohoSalesIqDSN

    ZappySys Data Gateway - Add Data Source

  5. When the Configuration window appears give your data source a name if you haven't done that already, then select "Zoho SalesIQ" from the list of Popular Connectors. If "Zoho SalesIQ" is not present in the list, then click "Search Online" and download it. Then set the path to the location where you downloaded it. Finally, click Continue >> to proceed with configuring the DSN:

    ZohoSalesIqDSN
    Zoho SalesIQ
    ODBC DSN Template Selection

  6. Now it's time to configure the Connection Manager. Select Authentication Type, e.g. Token Authentication. Then select API Base URL (in most cases, the default one is the right one). More info is available in the Authentication section.

    OAuth Connection for Zoho CRM API [API Help..]

    Steps to get Zoho SalesIQ Credentials : OAuth [OAuth]
    To register custom App, perform the following steps (Detailed steps found in the help link at the end)
    1. Go to Zoho API Console
    2. Click Add Client link
    3. Select Server-based Applications option
    4. Enter desired client name (Display purpose only)
    5. Enter some URL for Company homepage
    6. For Authorized Redirect URI enter https://zappysys.com/oauth (Or enter your own but we recommend using ZappySys one if possible). This URL must match on Zoho Connector UI.
    7. Click CREATE.
    8. Copy Client ID and Secret and paste on Zoho Connector UI.

    Fill in all required parameters and set optional parameters if needed:

    ZohoSalesIqDSN
    Zoho SalesIQ
    OAuth [OAuth]
    https://salesiq.zoho.com/api/v2/[$Compnay$]
    Required Parameters
    Optional Parameters
    Company Screen Name for URL (e.g. mycompany) Fill in the parameter...
    ClientId Fill in the parameter...
    ClientSecret Fill in the parameter...
    Permissions Fill in the parameter...
    AccountUrl Fill in the parameter...
    RedirectUrl Fill in the parameter...
    RetryMode Fill in the parameter...
    RetryStatusCodeList Fill in the parameter...
    RetryCountMax Fill in the parameter...
    RetryMultiplyWaitTime Fill in the parameter...
    ODBC DSN Oauth Connection Configuration

  7. Once the data source has been configured, you can preview data. Select the Preview tab and use settings similar to the following to preview data:
    ODBC ZappySys Data Source Preview

  8. Click OK to finish creating the data source.

Read data in SSRS from ZappySys Data Gateway

  1. Open Visual Studio and create a new SSRS project
  2. Then add a new Shared Data Source (you can create a non-shared data source inside report too): Adding a Data Source in SSRS project
  3. Continue with creating the Shared Data Source. Select Microsoft SQL Server as Type and hit Build button to proceed further: Configuring a Data Source to access API data in SSRS project
  4. Once a window opens, configure it similarly. Configure "ZohoSalesIqDSN" as database name. Finally, hit Test Connection and OK:
    ZohoSalesIqDSN
    Configuring thoroughly a Data Source to access API data in SSRS project
  5. Another window opens, and it should look similarly to this one below which ends the creation of a Data Source: How Data Source in SSRS project looks like
  6. Now it's time to create a Dataset. If you don't have a report created, in one of the wizard's steps it will look like this: Specifying a query in SSRS Dataset to access API data #1
  7. If you did not follow through report's creation wizard and already had report created, you can simply add a new dataset: Specifying a query in SSRS Dataset to access API data #2
  8. Finally, once you complete the report, similar results show up: ZappySys Data Gateway API data source results

Passing Parameters to SSRS Report / Filter data

If you want to parameterized your report then refer to this article

Advanced topics

Create Custom Stored Procedure in ZappySys Driver

You can create procedures to encapsulate custom logic and then only pass handful parameters rather than long SQL to execute your API call.

Steps to create Custom Stored Procedure in ZappySys Driver. You can insert Placeholders anywhere inside Procedure Body. Read more about placeholders here

  1. Go to Custom Objects Tab and Click on Add button and Select Add Procedure:
    ZappySys Driver - Add Stored Procedure

  2. Enter the desired Procedure name and click on OK:
    ZappySys Driver - Add Stored Procedure Name

  3. Select the created Stored Procedure and write the your desired stored procedure and Save it and it will create the custom stored procedure in the ZappySys Driver:
    Here is an example stored procedure for ZappySys Driver. You can insert Placeholders anywhere inside Procedure Body. Read more about placeholders here

    CREATE PROCEDURE [usp_get_orders]
        @fromdate = '<<yyyy-MM-dd,FUN_TODAY>>'
     AS
        SELECT * FROM Orders where OrderDate >= '<@fromdate>';
    

    ZappySys Driver - Create Custom Stored Procedure

  4. That's it now go to Preview Tab and Execute your Stored Procedure using Exec Command. In this example it will extract the orders from the date 1996-01-01:

    Exec usp_get_orders '1996-01-01';

    ZappySys Driver - Execute Custom Stored Procedure

  5. Let's generate the SQL Server Query Code to make the API call using stored procedure. Go to Code Generator Tab, select language as SQL Server and click on Generate button the generate the code.
    As we already created the linked server for this Data Source, in that you just need to copy the Select Query and need to use the linked server name which we have apply on the place of [MY_API_SERVICE] placeholder.

    SELECT * FROM OPENQUERY([MY_API_SERVICE], 'EXEC usp_get_orders @fromdate=''1996-07-30''')

    ZappySys Driver - Generate SQL Server Query

  6. Now go to SQL served and execute that query and it will make the API call using stored procedure and provide you the response.
    ZappySys Driver - Generate SQL Server Query

Create Custom Virtual Table in ZappySys Driver

ZappySys API Drivers support flexible Query language so you can override Default Properties you configured on Data Source such as URL, Body. This way you don't have to create multiple Data Sources if you like to read data from multiple EndPoints. However not every application support supplying custom SQL to driver so you can only select Table from list returned from driver.

If you're dealing with Microsoft Access and need to import data from an SQL query, it's important to note that Access doesn't allow direct import of SQL queries. Instead, you can create custom objects (Virtual Tables) to handle the import process.

Many applications like MS Access, Informatica Designer wont give you option to specify custom SQL when you import Objects. In such case Virtual Table is very useful. You can create many Virtual Tables on the same Data Source (e.g. If you have 50 URLs with slight variations you can create virtual tables with just URL as Parameter setting.

  1. Go to Custom Objects Tab and Click on Add button and Select Add Table:
    ZappySys Driver - Add Table

  2. Enter the desired Table name and click on OK:
    ZappySys Driver - Add Table Name

  3. And it will open the New Query Window Click on Cancel to close that window and go to Custom Objects Tab.

  4. Select the created table, Select Text Type AS SQL and write the your desired SQL Query and Save it and it will create the custom table in the ZappySys Driver:
    Here is an example SQL query for ZappySys Driver. You can insert Placeholders also. Read more about placeholders here

    SELECT
      "ShipCountry",
      "OrderID",
      "CustomerID",
      "EmployeeID",
      "OrderDate",
      "RequiredDate",
      "ShippedDate",
      "ShipVia",
      "Freight",
      "ShipName",
      "ShipAddress",
      "ShipCity",
      "ShipRegion",
      "ShipPostalCode"
    FROM "Orders"
    Where "ShipCountry"='USA'

    ZappySys Driver - Create Custom Table

  5. That's it now go to Preview Tab and Execute your custom virtual table query. In this example it will extract the orders for the USA Shipping Country only:

    SELECT * FROM "vt__usa_orders_only"

    ZappySys Driver - Execute Custom Virtual Table Query

  6. Let's generate the SQL Server Query Code to make the API call using stored procedure. Go to Code Generator Tab, select language as SQL Server and click on Generate button the generate the code.
    As we already created the linked server for this Data Source, in that you just need to copy the Select Query and need to use the linked server name which we have apply on the place of [MY_API_SERVICE] placeholder.

    SELECT * FROM OPENQUERY([MY_API_SERVICE], 'EXEC [usp_get_orders] ''1996-01-01''')

    ZappySys Driver - Generate SQL Server Query

  7. Now go to SQL served and execute that query and it will make the API call using stored procedure and provide you the response.
    ZappySys Driver - Generate SQL Server Query

Actions supported by Zoho SalesIQ Connector

Zoho SalesIQ Connector support following actions for REST API integration. If some actions are not listed below then you can easily edit Connector file and enhance out of the box functionality.
 get_feedbacks
   [Read more...]
Parameter Description
Ratings
Option Value
happy happy
neutral neutral
sad sad
OperatorIds
DepartmentIds
AppIds
StartTime The date for which to retrieve the report in YYYYMMDD format. Supported functions now|today|yesterday|weekstart|weekend|monthstart|monthend|yearstart|yearend and supported intervals for add/subtract are ms|s|sec|min|h|hour|y|year|d|day|m|month|y|year. Example monthstart-3d (subtract 3days from month start)
Option Value
2023-12-31T00:00:00 2023-12-31T00:00:00
now now
today today
yesterday yesterday
yearstart-10y yearstart-10y
monthstart monthstart
monthend monthend
yearstart yearstart
yearend yearend
weekstart weekstart
weekend weekend
yearstart-1y yearstart-1y
yearend-1y yearend-1y
monthstart-1d monthstart-1d
monthend+1d monthend+1d
monthend+1d-1y monthend+1d-1y
EndTime The date for which to retrieve the report in YYYYMMDD format. Supported functions now|today|yesterday|weekstart|weekend|monthstart|monthend|yearstart|yearend and supported intervals for add/subtract are ms|s|sec|min|h|hour|y|year|d|day|m|month|y|year. Example monthstart-3d (subtract 3days from month start)
Option Value
2023-12-31T00:00:00 2023-12-31T00:00:00
now now
today today
yesterday yesterday
yearstart-10y yearstart-10y
monthstart monthstart
monthend monthend
yearstart yearstart
yearend yearend
weekstart weekstart
weekend weekend
yearstart-1y yearstart-1y
yearend-1y yearend-1y
monthstart-1d monthstart-1d
monthend+1d monthend+1d
monthend+1d-1y monthend+1d-1y
TimezoneOffset
VisitorEmail
 get_conversations
   [Read more...]
Parameter Description
Status
Option Value
open open
closed closed
waiting waiting
connected connected
missed missed
end end
OperatorIds
DepartmentId
AppId
Email
StartTime The date for which to retrieve the report in YYYYMMDD format. Supported functions now|today|yesterday|weekstart|weekend|monthstart|monthend|yearstart|yearend and supported intervals for add/subtract are ms|s|sec|min|h|hour|y|year|d|day|m|month|y|year. Example monthstart-3d (subtract 3days from month start)
Option Value
2023-12-31T00:00:00 2023-12-31T00:00:00
now now
today today
yesterday yesterday
yearstart-10y yearstart-10y
monthstart monthstart
monthend monthend
yearstart yearstart
yearend yearend
weekstart weekstart
weekend weekend
yearstart-1y yearstart-1y
yearend-1y yearend-1y
monthstart-1d monthstart-1d
monthend+1d monthend+1d
monthend+1d-1y monthend+1d-1y
EndTime The date for which to retrieve the report in YYYYMMDD format. Supported functions now|today|yesterday|weekstart|weekend|monthstart|monthend|yearstart|yearend and supported intervals for add/subtract are ms|s|sec|min|h|hour|y|year|d|day|m|month|y|year. Example monthstart-3d (subtract 3days from month start)
Option Value
2023-12-31T00:00:00 2023-12-31T00:00:00
now now
today today
yesterday yesterday
yearstart-10y yearstart-10y
monthstart monthstart
monthend monthend
yearstart yearstart
yearend yearend
weekstart weekstart
weekend weekend
yearstart-1y yearstart-1y
yearend-1y yearend-1y
monthstart-1d monthstart-1d
monthend+1d monthend+1d
monthend+1d-1y monthend+1d-1y
VisitorType
Option Value
lead lead
contact contact
UpdatedTimeStart The date for which to retrieve the report in YYYYMMDD format. Supported functions now|today|yesterday|weekstart|weekend|monthstart|monthend|yearstart|yearend and supported intervals for add/subtract are ms|s|sec|min|h|hour|y|year|d|day|m|month|y|year. Example monthstart-3d (subtract 3days from month start)
Option Value
2023-12-31T00:00:00 2023-12-31T00:00:00
now now
today today
yesterday yesterday
yearstart-10y yearstart-10y
monthstart monthstart
monthend monthend
yearstart yearstart
yearend yearend
weekstart weekstart
weekend weekend
yearstart-1y yearstart-1y
yearend-1y yearend-1y
monthstart-1d monthstart-1d
monthend+1d monthend+1d
monthend+1d-1y monthend+1d-1y
UpdatedTimeEnd The date for which to retrieve the report in YYYYMMDD format. Supported functions now|today|yesterday|weekstart|weekend|monthstart|monthend|yearstart|yearend and supported intervals for add/subtract are ms|s|sec|min|h|hour|y|year|d|day|m|month|y|year. Example monthstart-3d (subtract 3days from month start)
Option Value
2023-12-31T00:00:00 2023-12-31T00:00:00
now now
today today
yesterday yesterday
yearstart-10y yearstart-10y
monthstart monthstart
monthend monthend
yearstart yearstart
yearend yearend
weekstart weekstart
weekend weekend
yearstart-1y yearstart-1y
yearend-1y yearend-1y
monthstart-1d monthstart-1d
monthend+1d monthend+1d
monthend+1d-1y monthend+1d-1y
SortBy
Option Value
end_time end_time
updated_time updated_time
 get_operators
   [Read more...]
Parameter Description
LastSyncTime The date for which to retrieve the report in YYYYMMDD format. Supported functions now|today|yesterday|weekstart|weekend|monthstart|monthend|yearstart|yearend and supported intervals for add/subtract are ms|s|sec|min|h|hour|y|year|d|day|m|month|y|year. Example monthstart-3d (subtract 3days from month start)
Option Value
2023-12-31T00:00:00 2023-12-31T00:00:00
now now
today today
yesterday yesterday
yearstart-10y yearstart-10y
monthstart monthstart
monthend monthend
yearstart yearstart
yearend yearend
weekstart weekstart
weekend weekend
yearstart-1y yearstart-1y
yearend-1y yearend-1y
monthstart-1d monthstart-1d
monthend+1d monthend+1d
monthend+1d-1y monthend+1d-1y
 get_departments
   [Read more...]
Parameter Description
LastSyncTime The date for which to retrieve the report in YYYYMMDD format. Supported functions now|today|yesterday|weekstart|weekend|monthstart|monthend|yearstart|yearend and supported intervals for add/subtract are ms|s|sec|min|h|hour|y|year|d|day|m|month|y|year. Example monthstart-3d (subtract 3days from month start)
Option Value
2023-12-31T00:00:00 2023-12-31T00:00:00
now now
today today
yesterday yesterday
yearstart-10y yearstart-10y
monthstart monthstart
monthend monthend
yearstart yearstart
yearend yearend
weekstart weekstart
weekend weekend
yearstart-1y yearstart-1y
yearend-1y yearend-1y
monthstart-1d monthstart-1d
monthend+1d monthend+1d
monthend+1d-1y monthend+1d-1y
 Generic Request
This is generic endpoint. Use this endpoint when some actions are not implemented by connector. Just enter partial URL (Required), Body, Method, Header etc. Most parameters are optional except URL.    [Read more...]
Parameter Description
Url API URL goes here. You can enter full URL or Partial URL relative to Base URL. If it is full URL then domain name must be part of ServiceURL or part of TrustedDomains
Body Request Body content goes here
IsMultiPart Set this option if you want to upload file(s) (i.e. POST RAW file data) or send data using Multi-Part encoding method (i.e. Content-Type: multipart/form-data). Multi-Part request allows you to mix key/value and upload files in same request. On the other hand raw upload allows only single file upload (without any key/value) ==== Raw Upload (Content-Type: application/octet-stream) ===== To upload single file in raw mode check this option and specify full file path starting with @ sign in the Body (e.g. @c:\data\myfile.zip ) ==== Form-Data / Multipart Upload (Content-Type: multipart/form-data) ===== To treat your Request data as multi part fields you must specify key/value pairs separated by new lines into RequestData field (i.e. Body). Each key value pair is entered on new-line and key/value are separated using equal sign (=). Preceding and trailing spaces are ignored also blank lines are ignored. If field value has some any special character(s) then use escape sequence (e.g. For NewLine: \r\n, For Tab: \t, For at (@): \@). When value of any field starts with at sign (@) its automatically treated as File you want to upload. By default file content type is determined based on extension however you can supply content type manually for any field using this way [ YourFileFieldName.Content-Type=some-content-type ]. By default File Upload Field always includes Content-Type in the request (non file fields do not have content-type by default unless you supply manually). For some reason if you dont want to use Content-Type header in your request then supply blank Content-Type to exclude this header altogather [e.g. SomeFieldName.Content-Type= ]. In below example we have supplied Content-Type for file2 and SomeField1, all other fields are using default content-type. See below Example of uploading multiple files along with additional fields. If some API requires you to pass Content-Type: multipart/form-data rather than multipart/form-data then manually set Request Header => Content-Type: multipart/mixed (it must starts with multipart/ else will be ignored). file1=@c:\data\Myfile1.txt file2=@c:\data\Myfile2.json file2.Content-Type=application/json SomeField1=aaaaaaa SomeField1.Content-Type=text/plain SomeField2=12345 SomeFieldWithNewLineAndTab=This is line1\r\nThis is line2\r\nThis is \ttab \ttab \ttab SomeFieldStartingWithAtSign=\@MyTwitterHandle
Filter Enter filter to extract array from response. Example: $.rows[*] --OR-- $.customers[*].orders[*]. Check your response document and find out hierarchy you like to extract
Headers Headers for Request. To enter multiple headers use double pipe or new line after each {header-name}:{value} pair

Zoho SalesIQ Connector Examples for SSRS Connection

This page offers a collection of SQL examples designed for seamless integration with the ZappySys API ODBC Driver under ODBC Data Source (36/64) or ZappySys Data Gateway, enhancing your ability to connect and interact with Prebuilt Connectors effectively.

Get Departments    [Read more...]

List all departments

SELECT * FROM Departments

Get Operators    [Read more...]

List all operators

SELECT * FROM Operators

Get Feedbacks (i.e. ratings)    [Read more...]

List all feedbacks (ratings)

SELECT * FROM Feedbacks

Get Conversations (i.e. chats)    [Read more...]

List all conversations (chats)

SELECT * FROM Conversations

Get Total Feedbacks by Rating Type and Operator for Last Year    [Read more...]

Count Feedbacks by Rating Type and Operator for Last Year.

SELECT
 OwnerEmail,
 OwnerId, 
 RatingString,
 COUNT(Id) Total
FROM Conversations
GROUP BY OwnerEmail, OwnerId, RatingString
Order BY OwnerEmail,RatingString
WITH(
	  --OperatorIds='81565000003048017,81565000002408043,81565000013131025' --You can supply Operator Ids to filter result for those Operators only
	  StartTime='yearstart-1y'
	, EndTime='yearstart-1d'
)

Get Feedbacks (more than 99 rows)    [Read more...]

Get Feedbacks (more than 99 rows). Pagination is not supported so this example shows how to workaround this issue to fetch more rows (assuming each month has less than 99 rows).

SELECT * into #t1 FROM Feedbacks WITH(OperatorId='81565000003048017', StartTime='2023-01-01', EndTime='2023-02-01');
SELECT * into #t2 FROM Feedbacks WITH(OperatorId='81565000003048017', StartTime='2023-02-01', EndTime='2023-03-01');
SELECT * into #t3 FROM Feedbacks WITH(OperatorId='81565000003048017', StartTime='2023-03-01', EndTime='2023-04-01');
SELECT * into #t4 FROM Feedbacks WITH(OperatorId='81565000003048017', StartTime='2023-04-01', EndTime='2023-05-01');
SELECT * into #t5 FROM Feedbacks WITH(OperatorId='81565000003048017', StartTime='2023-05-01', EndTime='2023-06-01');
SELECT * into #t6 FROM Feedbacks WITH(OperatorId='81565000003048017', StartTime='2023-06-01', EndTime='2023-07-01');
SELECT * into #t7 FROM Feedbacks WITH(OperatorId='81565000003048017', StartTime='2023-07-01', EndTime='2023-08-01');
SELECT * into #t8 FROM Feedbacks WITH(OperatorId='81565000003048017', StartTime='2023-08-01', EndTime='2023-09-01');
SELECT * into #t9 FROM Feedbacks WITH(OperatorId='81565000003048017', StartTime='2023-09-01', EndTime='2023-10-01');
SELECT * into #t10 FROM Feedbacks WITH(OperatorId='81565000003048017', StartTime='2023-10-01', EndTime='2023-11-01');
SELECT * into #t11 FROM Feedbacks WITH(OperatorId='81565000003048017', StartTime='2023-11-01', EndTime='2023-12-01');
SELECT * into #t12 FROM Feedbacks WITH(OperatorId='81565000003048017', StartTime='2023-12-01', EndTime='2024-01-01');

select * from #t1 UNION 
select * from #t2 UNION 
select * from #t3 UNION 
select * from #t4 UNION 
select * from #t5 UNION 
select * from #t6 UNION 
select * from #t7 UNION 
select * from #t8 UNION 
select * from #t9 UNION 
select * from #t10 UNION 
select * from #t11 UNION 
select * from #t12;

Conclusion

In this article we discussed how to connect to Zoho SalesIQ in SSRS and integrate data without any coding. Click here to Download Zoho SalesIQ Connector for SSRS and try yourself see how easy it is. If you still have any question(s) then ask here or simply click on live chat icon below and ask our expert (see bottom-right corner of this page).

Download Zoho SalesIQ Connector for SSRS Documentation 

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