SSIS guide

Writing data in SSIS

In this section we will learn how to configure and use ManagedEngine ServiceDesk Plus (Zoho) Connector in the API Destination to write data to ManagedEngine ServiceDesk Plus (Zoho).

Video tutorial

This video covers following and more so watch carefully. After watching this video follow the steps described in this article.

  • How to download SSIS PowerPack for ManagedEngine ServiceDesk Plus (Zoho) integration in SSIS
  • How to configure connection for ManagedEngine ServiceDesk Plus (Zoho)
  • How to write or lookup data to ManagedEngine ServiceDesk Plus (Zoho)
  • Features about SSIS API Destination
  • Using ManagedEngine ServiceDesk Plus (Zoho) Connector in SSIS

Step-by-step instructions

In upper section we learned how to read data, now in this section we will learn how to configure ManagedEngine ServiceDesk Plus (Zoho) in the API Source to POST data to the ManagedEngine ServiceDesk Plus (Zoho).

  1. Begin with opening Visual Studio and Create a New Project.

  2. Select Integration Service Project and in new project window set the appropriate name and location for project. And click OK.

    In the new SSIS project screen you will find the following:

    • SSIS ToolBox on left side bar
    • Solution Explorer and Property Window on right bar
    • Control flow, data flow, event Handlers, Package Explorer in tab windows
    • Connection Manager Window in the bottom
    SSIS Project Screen
    Note: If you don't see ZappySys SSIS PowerPack Task or Components in SSIS Toolbox, please refer to this help link.

  3. Now, Drag and Drop SSIS Data Flow Task from SSIS Toolbox. Double click on the Data Flow Task to see Data Flow designer.

    SSIS Data Flow Task - Drag and Drop

  4. Read the data from the source, using any desired source component. You can even make an API call using the ZappySys JSON/XML/API Source and read data from there. In this example, we will use an OLE DB Source component to read real-time data from a SQL Server database.

  5. From the SSIS Toolbox drag and drop API Destination (Predefined Templates) on the Data Flow Designer surface and connect source component with it, and double click to edit it.
    SSIS API Destination (Predefined Templates) - Drag and Drop

  6. Select New Connection to create a new connection:

    API Destination - ManagedEngine ServiceDesk Plus (Zoho)
    ManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items.
    API Destination - ManagedEngine ServiceDesk Plus (Zoho)

  7. To configure the ManagedEngine ServiceDesk Plus (Zoho) connector, choose one of the following methods:

    • Choose from Popular Connector List: Select a pre-installed service directly from the dropdown menu.
    • Search Online: Use this to find and download a new connector file to your computer.
    • Use Saved/Downloaded File: Once the file is downloaded, browse your local drive to load it into the configuration.

    After that, just click Continue >>:

    ManagedEngine ServiceDesk Plus (Zoho)
    API Destination -

  8. Proceed with selecting the desired Authentication Type. Then select API Base URL (in most cases default one is the right one). Finally, fill in all the required parameters and set optional parameters if needed. You may press a link Steps to Configure which will help set certain parameters. More info is available in Authentication section.

    OAuth

    ManagedEngine ServiceDesk Plus (Zoho) authentication

    OAuth Connection for ManageEngine ServiceDesk Plus API [API reference]

    To register custom App, perform the following steps (Detailed steps found in the help link at the end)
    1. Go to Zoho API Console
    2. Click Add Client link
    3. Select Server-based Applications option
    4. Enter desired client name (Display purpose only)
    5. Enter some URL for Company homepage
    6. For Authorized Redirect URI enter https://zappysys.com/oauth (Or enter your own but we recommend using ZappySys one if possible). This URL must match on Zoho Connector UI.
    7. Click CREATE.
    8. Copy Client ID and Secret and paste on Zoho Connector UI.
    API Connection Manager configuration

    Just perform these simple steps to finish authentication configuration:

    1. Set Authentication Type to OAuth [OAuth]
    2. Optional step. Modify API Base URL if needed (in most cases default will work).
    3. Fill in all the required parameters and set optional parameters if needed.
    4. Press Generate Token button to generate the tokens.
    5. Finally, hit OK button:
    ManagedEngine ServiceDesk Plus (Zoho)
    OAuth [OAuth]
    https://sdpondemand.manageengine.com/api/v3
    Optional Parameters
    ClientId
    ClientSecret
    Permissions SDPOnDemand.requests.ALL
    AccountUrl https://accounts.zoho.com
    RedirectUrl https://zappysys.com/oauth
    RetryMode RetryWhenStatusCodeMatch
    RetryStatusCodeList 429
    RetryCountMax 5
    RetryMultiplyWaitTime True
    ZappySys OAuth Connection

  9. Select the desired endpoint, change/pass the properties values, and go to the Mappings tab to map the columns.

    API Destination - ManagedEngine ServiceDesk Plus (Zoho)
    ManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items.
    API Destination - ManagedEngine ServiceDesk Plus (Zoho)

  10. Finally, map the desired columns:

    API Destination - ManagedEngine ServiceDesk Plus (Zoho)
    ManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items.
    API Destination - ManagedEngine ServiceDesk Plus (Zoho)

  11. That's it; we successfully configured the POST API Call. In a few clicks we configured the ManagedEngine ServiceDesk Plus (Zoho) API call using ZappySys ManagedEngine ServiceDesk Plus (Zoho) Connector

    Execute Package