Reference

Endpoint Get Problem Details

Name

get_problem_details

Description

No description available

Related Tables

Problems

Parameters

Parameter Required Options
Name: ProblemId

Label: ProblemId

 YES

Output Columns

Label Data Type (SSIS) Data Type (SQL) Length Description
id DT_WSTR nvarchar(50) 50
title DT_WSTR nvarchar(255) 255
template_name DT_WSTR nvarchar(50) 50
template_id DT_WSTR nvarchar(100) 100
updated_time_display_value DT_WSTR nvarchar(100) 100
updated_time DT_DBTIMESTAMP datetime
display_id_display_value DT_WSTR nvarchar(50) 50
display_id_value DT_WSTR nvarchar(50) 50
description DT_WSTR nvarchar(100) 100
urgency_name DT_WSTR nvarchar(50) 50
urgency_id DT_WSTR nvarchar(100) 100
reported_by_email_id DT_WSTR nvarchar(100) 100
reported_by_is_technician DT_BOOL bit
reported_by_sms_mail DT_WSTR nvarchar(100) 100
reported_by_phone DT_WSTR nvarchar(50) 50
reported_by_name DT_WSTR nvarchar(50) 50
reported_by_mobile DT_WSTR nvarchar(50) 50
reported_by_id DT_WSTR nvarchar(100) 100
reported_by_photo_url DT_WSTR nvarchar(100) 100
reported_by_is_vip_user DT_BOOL bit
reported_by_job_title DT_WSTR nvarchar(100) 100
group_site_id DT_WSTR nvarchar(100) 100
group_deleted DT_BOOL bit
group_name DT_WSTR nvarchar(100) 100
group_id DT_WSTR nvarchar(100) 100
item_name DT_WSTR nvarchar(50) 50
item_id DT_WSTR nvarchar(100) 100
impact_name DT_WSTR nvarchar(100) 100
impact_id DT_WSTR nvarchar(100) 100
technician_email_id DT_WSTR nvarchar(100) 100
technician_cost_per_hour DT_R8 float
technician_phone DT_WSTR nvarchar(50) 50
technician_name DT_WSTR nvarchar(50) 50
technician_mobile DT_WSTR nvarchar(50) 50
technician_id DT_WSTR nvarchar(100) 100
technician_photo_url DT_WSTR nvarchar(100) 100
technician_sms_mail_id DT_WSTR nvarchar(100) 100
closed_time DT_WSTR nvarchar(1020) 1020
priority_color DT_WSTR nvarchar(50) 50
priority_name DT_WSTR nvarchar(50) 50
priority_id DT_WSTR nvarchar(100) 100
due_by_time_display_value DT_WSTR nvarchar(100) 100
due_by_time DT_DBTIMESTAMP datetime
site_deleted DT_BOOL bit
site_name DT_WSTR nvarchar(50) 50
site_id DT_WSTR nvarchar(100) 100
udf_fields_udf_long1 DT_WSTR nvarchar(100) 100
udf_fields_udf_char1 DT_WSTR nvarchar(100) 100
category_deleted DT_BOOL bit
category_name DT_WSTR nvarchar(50) 50
category_id DT_WSTR nvarchar(100) 100
subcategory_name DT_WSTR nvarchar(50) 50
subcategory_id DT_WSTR nvarchar(100) 100
notes_present DT_BOOL bit
status_in_progress DT_BOOL bit
status_internal_name DT_WSTR nvarchar(100) 100
status_stop_timer DT_BOOL bit
status_color DT_WSTR nvarchar(50) 50
status_name DT_WSTR nvarchar(50) 50
status_id DT_WSTR nvarchar(100) 100
If the column you are looking for is missing, consider customizing ManagedEngine ServiceDesk Plus (Zoho) Connector.

Input Columns

Label Data Type (SSIS) Data Type (SQL) Length Description
There are no Static columns defined for this endpoint. This endpoint detects columns dynamically at runtime.

Examples

SSIS

Use ManagedEngine ServiceDesk Plus (Zoho) Connector in API Source or in API Destination SSIS Data Flow components to read or write data.

API Source

This Endpoint belongs to the Problems table, therefore it is better to use it, instead of accessing the endpoint directly:

API Source - ManagedEngine ServiceDesk Plus (Zoho)
ManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items.
ManagedEngine ServiceDesk Plus (Zoho)
Problems
Required Parameters
ProblemId Fill-in the parameter...
Optional Parameters
MetaDetectionOrder Default
ContineOn404Error True
SSIS API Source - Read from table or endpoint

API Destination

This Endpoint belongs to the Problems table, therefore it is better to use it, instead of accessing the endpoint directly. Use this table and table-operation pair to get problem details:

API Destination - ManagedEngine ServiceDesk Plus (Zoho)
ManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items.
ManagedEngine ServiceDesk Plus (Zoho)
Problems
Lookup
Required Parameters
ProblemId Fill-in the parameter...
Optional Parameters
MetaDetectionOrder Default
ContineOn404Error True
SSIS API Destination - Access table operation

ODBC application

Use these SQL queries in your ODBC application data source:

Get problem details 

SELECT * FROM Problems
WHERE id = 'abcd-1234-problemid'

get_problem_details endpoint belongs to Problems table(s), and can therefore be used via those table(s).

SQL Server

Use these SQL queries in SQL Server after you create a data source in Data Gateway:

Get problem details 

DECLARE @MyQuery NVARCHAR(MAX) = 'SELECT * FROM Problems
WHERE id = ''abcd-1234-problemid''';

EXEC (@MyQuery) AT [LS_TO_MANAGEDENGINE_SERVICEDESK_PLUS_ZOHO_IN_GATEWAY];

get_problem_details endpoint belongs to Problems table(s), and can therefore be used via those table(s).