ManagedEngine ServiceDesk Plus (Zoho) Connector
Documentation
Version: 2
Documentation

EndPoint Get Request Details


Name

get_request_details

Description

No description available

Parameters

Parameter Label Required Options Description
RequestId RequestId YES

Output Columns

Label DataType Length Raw Description
id DT_WSTR 180 False
subject DT_WSTR 1000 False
description DT_NTEXT 0 False
email_to DT_WSTR 255 False
status_color DT_WSTR 70 False
status_name DT_WSTR 40 False
status_id DT_WSTR 180 False
status_in_progress DT_BOOL 0 False
status_internal_name DT_WSTR 40 False
status_stop_timer DT_BOOL 0 False
resolution_content DT_NTEXT 0 False
resolution_submitted_by DT_WSTR 255 False
update_reason DT_WSTR 4000 False
requester_email_id DT_WSTR 255 False
requester_is_technician DT_BOOL 0 False
requester_sms_mail DT_WSTR 255 False
requester_mobile DT_WSTR 255 False
requester_last_name DT_WSTR 255 False
requester_user_scope DT_WSTR 255 False
requester_phone DT_WSTR 255 False
requester_name DT_WSTR 255 False
requester_id DT_WSTR 180 False
requester_photo_url DT_WSTR 750 False
requester_is_vip_user DT_BOOL 0 False
requester_department DT_WSTR 2550 False
requester_first_name DT_WSTR 255 False
requester_job_title DT_WSTR 2550 False
project DT_WSTR 1000 False
resolution DT_WSTR 4000 False
linked_to_request DT_WSTR 2550 False
mode_name DT_WSTR 255 False
mode_id DT_WSTR 180 False
lifecycle DT_WSTR 2550 False
assets DT_WSTR 400 False
cancellation_requested DT_BOOL 0 False
is_trashed DT_BOOL 0 False
has_change_initiated_request DT_BOOL 0 False
group_name DT_WSTR 255 False
group_id DT_WSTR 255 False
on_behalf_of_email_id DT_WSTR 180 False
on_behalf_of_is_technician DT_BOOL 0 False
on_behalf_of_sms_mail DT_WSTR 2550 False
on_behalf_of_mobile DT_WSTR 200 False
on_behalf_of_last_name DT_WSTR 40 False
on_behalf_of_user_scope DT_WSTR 200 False
on_behalf_of_phone DT_WSTR 120 False
on_behalf_of_name DT_WSTR 130 False
on_behalf_of_id DT_WSTR 180 False
responded_time_display_value DT_WSTR 210 False
responded_time DT_DBTIMESTAMP 0 False
completed_time_display_value DT_WSTR 210 False
completed_time DT_DBTIMESTAMP 0 False
assigned_time_display_value DT_WSTR 210 False
assigned_time DT_DBTIMESTAMP 0 False
resolved_time_display_value DT_WSTR 210 False
resolved_time DT_DBTIMESTAMP 0 False
scheduled_start_time_display_value DT_WSTR 210 False
scheduled_start_time DT_DBTIMESTAMP 0 False
scheduled_end_time_display_value DT_WSTR 210 False
scheduled_end_time DT_DBTIMESTAMP 0 False
first_response_due_by_time_display_value DT_WSTR 210 False
first_response_due_by_time DT_DBTIMESTAMP 0 False
deleted_time_display_value DT_WSTR 210 False
deleted_time DT_DBTIMESTAMP 0 False
due_by_time_display_value DT_WSTR 210 False
due_by_time DT_DBTIMESTAMP 0 False
item_name DT_WSTR 4000 False
item_id DT_WSTR 255 False
cancel_flag_comments_name DT_WSTR 400 False
cancel_flag_comment DT_NTEXT 0 False
cancel_flag_comments_id DT_WSTR 400 False
level_name DT_WSTR 400 False
level_id DT_WSTR 255 False
impact_name DT_WSTR 400 False
impact_id DT_WSTR 255 False
sla_name DT_WSTR 400 False
sla_id DT_WSTR 255 False
approval_status_name DT_WSTR 400 False
approval_status_id DT_WSTR 255 False
priority_name DT_WSTR 400 False
priority_id DT_WSTR 255 False
has_notes DT_BOOL 0 False
impact_details DT_WSTR 400 False
email_cc DT_WSTR 4000 False
email_bcc DT_WSTR 4000 False
subcategory_name DT_WSTR 150 False
subcategory_id DT_WSTR 180 False
template_name DT_WSTR 150 False
template_id DT_WSTR 180 False
email_ids_to_notify DT_WSTR 4000 False
attachments DT_WSTR 4000 False
completed_by_denial DT_BOOL 0 False
display_id DT_WSTR 100 False
time_elapsed DT_WSTR 100 False
notification_status DT_WSTR 2550 False
service_cost DT_R4 0 False
total_cost DT_R4 0 False
urgency_name DT_WSTR 400 False
urgency_id DT_WSTR 255 False
has_request_initiated_change DT_BOOL 0 False
request_template_task_ids DT_WSTR 1000 False
department_name DT_WSTR 400 False
department_id DT_WSTR 255 False
is_service_request DT_BOOL 0 False
is_reopened DT_BOOL 0 False
is_overdue DT_BOOL 0 False
is_escalated DT_BOOL 0 False
is_read DT_BOOL 0 False
is_fcr DT_BOOL 0 False
has_problem DT_BOOL 0 False
has_project DT_BOOL 0 False
has_draft DT_BOOL 0 False
has_attachments DT_BOOL 0 False
has_linked_requests DT_BOOL 0 False
site_name DT_WSTR 400 False
site_id DT_WSTR 255 False
is_first_response_overdue DT_BOOL 0 False
technician_email_id DT_WSTR 180 False
technician_is_technician DT_BOOL 0 False
technician_sms_mail DT_WSTR 2550 False
technician_mobile DT_WSTR 200 False
technician_last_name DT_WSTR 40 False
technician_user_scope DT_WSTR 200 False
technician_phone DT_WSTR 120 False
technician_name DT_WSTR 130 False
technician_id DT_WSTR 180 False
technician_photo_url DT_WSTR 750 False
technician_is_vip_user DT_BOOL 0 False
technician_department DT_WSTR 2550 False
technician_first_name DT_WSTR 80 False
technician_job_title DT_WSTR 2550 False
unreplied_count DT_I4 0 False
status_code DT_I8 0 False
status DT_WSTR 70 False
category_name DT_WSTR 400 False
category_id DT_WSTR 255 False
maintenance_name DT_WSTR 400 False
maintenance_id DT_WSTR 255 False
request_type_name DT_WSTR 80 False
request_type_id DT_WSTR 180 False
created_time_display_value DT_WSTR 210 False
created_time DT_DBTIMESTAMP 0 False
last_updated_time_display_value DT_WSTR 210 False
last_updated_time DT_DBTIMESTAMP 0 False
created_by_email_id DT_WSTR 180 False
created_by_is_technician DT_BOOL 0 False
created_by_sms_mail DT_WSTR 2550 False
created_by_mobile DT_WSTR 200 False
created_by_last_name DT_WSTR 40 False
created_by_user_scope DT_WSTR 200 False
created_by_phone DT_WSTR 120 False
created_by_name DT_WSTR 130 False
created_by_id DT_WSTR 180 False
created_by_photo_url DT_WSTR 750 False
created_by_is_vip_user DT_BOOL 0 False
created_by_department DT_WSTR 2550 False
created_by_first_name DT_WSTR 80 False
created_by_job_title DT_WSTR 2550 False

Input Columns

Label DataType Length Raw Description
There are no Static columns defined for this endpoint. This endpoint detects columns dynamically at runtime.