Read request worklog by ID

Reads detailed information about a specific worklog entry for a request. This includes the time spent, description of work, and the technician who performed it.

The get_Request_Worklog_Details procedure requires RequestId and WorklogId to identify and return the specific worklog record.

Standard SQL query example

This is the base query accepted by the connector. To execute it in SQL Server, you have to pass it to the Data Gateway via a Linked Server. See how to accomplish this using the examples below.

SELECT * FROM get_Request_Worklog_Details WITH (RequestId=111112345, WorklogId=222212345)

Using OPENQUERY in SQL Server

SELECT * FROM OPENQUERY([LS_TO_MANAGEENGINE_SERVICEDESK_PLUS_ZOHO_IN_GATEWAY], 'SELECT * FROM get_Request_Worklog_Details WITH (RequestId=111112345, WorklogId=222212345)')

Using EXEC in SQL Server (handling larger SQL text)

The major drawback of OPENQUERY is its inability to incorporate variables within SQL statements. This often leads to the use of cumbersome dynamic SQL (with numerous ticks and escape characters).

Fortunately, starting with SQL 2005 and onwards, you can utilize the EXEC (your_sql) AT [LS_TO_MANAGEENGINE_SERVICEDESK_PLUS_ZOHO_IN_GATEWAY] syntax.

DECLARE @MyQuery NVARCHAR(MAX) = 'SELECT * FROM get_Request_Worklog_Details WITH (RequestId=111112345, WorklogId=222212345)'
EXEC (@MyQuery) AT [LS_TO_MANAGEENGINE_SERVICEDESK_PLUS_ZOHO_IN_GATEWAY]