Read request note by ID

Reads the details of a specific note attached to a request. This retrieves the content and author of the note.

The get_Request_Note_Details procedure requires both the RequestId and the NoteId to fetch the specific note record.

Standard SQL query example

This is the base query accepted by the connector. To execute it in SQL Server, you have to pass it to the Data Gateway via a Linked Server. See how to accomplish this using the examples below.

SELECT * FROM get_Request_Note_Details WITH (RequestId=111112345, NoteId=222212345)

Using OPENQUERY in SQL Server

SELECT * FROM OPENQUERY([LS_TO_MANAGEENGINE_SERVICEDESK_PLUS_ZOHO_IN_GATEWAY], 'SELECT * FROM get_Request_Note_Details WITH (RequestId=111112345, NoteId=222212345)')

Using EXEC in SQL Server (handling larger SQL text)

The major drawback of OPENQUERY is its inability to incorporate variables within SQL statements. This often leads to the use of cumbersome dynamic SQL (with numerous ticks and escape characters).

Fortunately, starting with SQL 2005 and onwards, you can utilize the EXEC (your_sql) AT [LS_TO_MANAGEENGINE_SERVICEDESK_PLUS_ZOHO_IN_GATEWAY] syntax.

DECLARE @MyQuery NVARCHAR(MAX) = 'SELECT * FROM get_Request_Note_Details WITH (RequestId=111112345, NoteId=222212345)'
EXEC (@MyQuery) AT [LS_TO_MANAGEENGINE_SERVICEDESK_PLUS_ZOHO_IN_GATEWAY]