ServiceNow Connector for SSIS

Allows the reading and writing of incidents, attachments, and more in ServiceNow without coding! The ZappySys ServiceNow API Connector provides easy-to-use, high-performance API access.

In this article you will learn how to quickly and efficiently integrate ServiceNow data in SSIS without coding. We will use high-performance ServiceNow Connector to easily connect to ServiceNow and then access the data inside SSIS.

Let's follow the steps below to see how we can accomplish that!

Download Documentation

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Video Tutorial - Integrate ServiceNow data in SSIS

This video covers the following topics and more, so please watch carefully. After watching the video, follow the steps outlined in this article:

  • How to download and install the required PowerPack for ServiceNow integration in SSIS
  • How to configure the connection for ServiceNow
  • Features of the ZappySys API Source (Authentication / Query Language / Examples / Driver UI)
  • How to use the ServiceNow in SSIS

Prerequisites

Before we begin, make sure the following prerequisites are met:

  1. SSIS designer installed. Sometimes it is referred as BIDS or SSDT (download it from Microsoft).
  2. Basic knowledge of SSIS package development using Microsoft SQL Server Integration Services.
  3. SSIS PowerPack is installed (if you are new to SSIS PowerPack, then get started!).

Read data from ServiceNow in SSIS (Export data)

In this section we will learn how to configure and use ServiceNow Connector in API Source to extract data from ServiceNow.

  1. Begin with opening Visual Studio and Create a New Project.

  2. Select Integration Service Project and in new project window set the appropriate name and location for project. And click OK.

  3. In the new SSIS project screen you will find the following:

    1. SSIS ToolBox on left side bar
    2. Solution Explorer and Property Window on right bar
    3. Control flow, data flow, event Handlers, Package Explorer in tab windows
    4. Connection Manager Window in the bottom

    SSIS Project Screen
    Note: If you don't see ZappySys SSIS PowerPack Task or Components in SSIS Toolbox, please refer to this help link.

  4. Now, Drag and Drop SSIS Data Flow Task from SSIS Toolbox. Double click on the Data Flow Task to see Data Flow designer.

    SSIS Data Flow Task - Drag and Drop

  5. From the SSIS toolbox drag and API Source (Predefined Templates) on the data flow designer surface, and double click on it to edit it:
    SSIS API Source (Predefined Templates) - Drag and Drop

  6. Select New Connection to create a new connection:
    API Source - New Connection

  7. Use a preinstalled ServiceNow Connector from Popular Connector List or press Search Online radio button to download ServiceNow Connector. Once downloaded simply use it in the configuration:

    ServiceNow
    ServiceNow Connector Selection

  8. Proceed with selecting the desired Authentication Type. Then select API Base URL (in most cases default one is the right one). Finally, fill in all the required parameters and set optional parameters if needed. You may press a link Steps to Configure which will help set certain parameters. More info is available in Authentication section.

     Basic Auth [Http]

    Authenticate using ServiceNow instance username and password.

    Steps how to get and use ServiceNow credentials

    Locate your ServiceNow instance credentials and use them for HTTP authentication:

    1. Go to https://developer.servicenow.com/dev.do and log in.
    2. Click on your profile picture.

    3. When a menu appears, click on Manage instance password or a similar option:

      Manage instance password in ServiceNow

    4. In a new window you will see your HTTP Basic Authentication credentials:

      Use instance credentials to authenticate to ServiceNow

    5. Done! Use this username and password when configuring OAuth Authentication parameters.


    Configuring authentication parameters
    ServiceNow
    Basic Auth [Http]
    https://[$InstanceName$].service-now.com/api/now
    Required Parameters
    InstanceName Fill-in the parameter...
    User name Fill-in the parameter...
    Password Fill-in the parameter...
    Optional Parameters
    ApiVersion v2
    RetryMode RetryWhenStatusCodeMatch
    RetryStatusCodeList 429
    RetryCountMax 5
    RetryMultiplyWaitTime True
    ZappySys Http Connection

     OAuth [OAuth]

    Authenticate using ServiceNow instance username, password, OAuth Client ID, and Client Secret. [API reference]

    Steps how to get and use ServiceNow credentials

    Create OAuth application and use it for authentication:

    1. Login to your instance at https://your-instance-id.service-now.com.

    2. Start by clicking on menu item All, then search for oauth, and click Application Registry option:

      Locate OAuth configuration in ServiceNow

    3. Then click button New:

      Create new OAuth application in ServiceNow

    4. Continue by clicking Create an OAuth API endpoint for external clients option:

      Use ServiceNow OAuth application for external clients

    5. Move on by naming your OAuth application and entering a Client Secret (or let it be generated automatically).

    6. Finally give it a final touch by increasing the Refresh Token Lifespan value to 315,360,000 (it should last for 10 years):

      Configure OAuth application in ServiceNow

    7. Done! Now you can use Client ID and Client Secret when configuring OAuth Authentication parameters.


    Configuring authentication parameters
    ServiceNow
    OAuth [OAuth]
    https://[$InstanceName$].service-now.com/api/now
    Required Parameters
    InstanceName Fill-in the parameter...
    User name Fill-in the parameter...
    Password Fill-in the parameter...
    Client ID Fill-in the parameter...
    Client Secret Fill-in the parameter...
    ApiVersion Fill-in the parameter...
    Optional Parameters
    RetryMode RetryWhenStatusCodeMatch
    RetryStatusCodeList 429|503
    RetryCountMax 5
    RetryMultiplyWaitTime True
    ZappySys OAuth Connection

  9. Select the desired endpoint, change/pass the properties values, and click on Preview Data button to make the API call.

    API Source - ServiceNow
    Allows the reading and writing of incidents, attachments, and more in ServiceNow without coding! The ZappySys ServiceNow API Connector provides easy-to-use, high-performance API access.
    API Source - Select Endpoint

  10. That's it! We are done! Just in a few clicks we configured the call to ServiceNow using ServiceNow Connector.

    You can load the source data into your desired destination using the Upsert Destination, which supports SQL Server, PostgreSQL, and Amazon Redshift. We also offer other destinations such as CSV, Excel, Azure Table, Salesforce, and more. You can check out our SSIS PowerPack Tasks and components for more options. (*loaded in Trash Destination)

    Execute Package - Reading data from ServiceNow and load into target

Write data to ServiceNow using SSIS (Import data)

In this section we will learn how to configure and use ServiceNow Connector in the API Destination to write data to ServiceNow.

Video tutorial

This video covers following and more so watch carefully. After watching this video follow the steps described in this article.

  • How to download SSIS PowerPack for ServiceNow integration in SSIS
  • How to configure connection for ServiceNow
  • How to write or lookup data to ServiceNow
  • Features about SSIS API Destination
  • Using ServiceNow Connector in SSIS

Step-by-step instructions

In upper section we learned how to read data, now in this section we will learn how to configure ServiceNow in the API Source to POST data to the ServiceNow.

  1. Read the data from the source, being any desired source component. In example we will use ZappySys Dummy Data Source component.

  2. From the SSIS Toolbox drag and drop API Destination (Predefined Templates) on the Data Flow Designer surface and connect source component with it, and double click to edit it.
    SSIS API Destination (Predefined Templates) - Drag and Drop

  3. Select New Connection to create a new connection:

    API Destination - ServiceNow
    Allows the reading and writing of incidents, attachments, and more in ServiceNow without coding! The ZappySys ServiceNow API Connector provides easy-to-use, high-performance API access.
    API Destination - New Connection

  4. Use a preinstalled ServiceNow Connector from Popular Connector List or press Search Online radio button to download ServiceNow Connector. Once downloaded simply use it in the configuration:

    ServiceNow
    ServiceNow Connector Selection

  5. Proceed with selecting the desired Authentication Type. Then select API Base URL (in most cases default one is the right one). Finally, fill in all the required parameters and set optional parameters if needed. You may press a link Steps to Configure which will help set certain parameters. More info is available in Authentication section.

     Basic Auth [Http]

    Authenticate using ServiceNow instance username and password.

    Steps how to get and use ServiceNow credentials

    Locate your ServiceNow instance credentials and use them for HTTP authentication:

    1. Go to https://developer.servicenow.com/dev.do and log in.
    2. Click on your profile picture.

    3. When a menu appears, click on Manage instance password or a similar option:

      Manage instance password in ServiceNow

    4. In a new window you will see your HTTP Basic Authentication credentials:

      Use instance credentials to authenticate to ServiceNow

    5. Done! Use this username and password when configuring OAuth Authentication parameters.


    Configuring authentication parameters
    ServiceNow
    Basic Auth [Http]
    https://[$InstanceName$].service-now.com/api/now
    Required Parameters
    InstanceName Fill-in the parameter...
    User name Fill-in the parameter...
    Password Fill-in the parameter...
    Optional Parameters
    ApiVersion v2
    RetryMode RetryWhenStatusCodeMatch
    RetryStatusCodeList 429
    RetryCountMax 5
    RetryMultiplyWaitTime True
    ZappySys Http Connection

     OAuth [OAuth]

    Authenticate using ServiceNow instance username, password, OAuth Client ID, and Client Secret. [API reference]

    Steps how to get and use ServiceNow credentials

    Create OAuth application and use it for authentication:

    1. Login to your instance at https://your-instance-id.service-now.com.

    2. Start by clicking on menu item All, then search for oauth, and click Application Registry option:

      Locate OAuth configuration in ServiceNow

    3. Then click button New:

      Create new OAuth application in ServiceNow

    4. Continue by clicking Create an OAuth API endpoint for external clients option:

      Use ServiceNow OAuth application for external clients

    5. Move on by naming your OAuth application and entering a Client Secret (or let it be generated automatically).

    6. Finally give it a final touch by increasing the Refresh Token Lifespan value to 315,360,000 (it should last for 10 years):

      Configure OAuth application in ServiceNow

    7. Done! Now you can use Client ID and Client Secret when configuring OAuth Authentication parameters.


    Configuring authentication parameters
    ServiceNow
    OAuth [OAuth]
    https://[$InstanceName$].service-now.com/api/now
    Required Parameters
    InstanceName Fill-in the parameter...
    User name Fill-in the parameter...
    Password Fill-in the parameter...
    Client ID Fill-in the parameter...
    Client Secret Fill-in the parameter...
    ApiVersion Fill-in the parameter...
    Optional Parameters
    RetryMode RetryWhenStatusCodeMatch
    RetryStatusCodeList 429|503
    RetryCountMax 5
    RetryMultiplyWaitTime True
    ZappySys OAuth Connection

  6. Select the desired endpoint, change/pass the properties values, and go to the Mappings tab to map the columns.

    API Destination - ServiceNow
    Allows the reading and writing of incidents, attachments, and more in ServiceNow without coding! The ZappySys ServiceNow API Connector provides easy-to-use, high-performance API access.
    API Destination - Select Endpoint

  7. Finally, map the desired columns:

    API Destination - ServiceNow
    Allows the reading and writing of incidents, attachments, and more in ServiceNow without coding! The ZappySys ServiceNow API Connector provides easy-to-use, high-performance API access.
    API Destination - Columns Mapping

  8. That's it; we successfully configured the POST API Call. In a few clicks we configured the ServiceNow API call using ZappySys ServiceNow Connector

    Execute Package - Reading data from API Source and load into target

Load ServiceNow data into SQL Server using Upsert Destination (Insert or Update)

Once you configured the data source, you can load ServiceNow data into SQL Server using Upsert Destination.

Upsert Destination can merge or synchronize source data with the target table. It supports Microsoft SQL Server, PostgreSQL, and Redshift databases as targets. Upsert Destination also supports very fast bulk upsert operation along with bulk delete.

Upsert operation - a database operation which performs INSERT or UPDATE SQL commands based on record's existence condition in the target table. It inserts records that don't have matching records in the target table or updates them, if they do, by matching them by key columns.

Upsert Destination supports INSERT, UPDATE, and DELETE operations, so it is similar to SQL Server's MERGE command, except it can be used directly in SSIS package.

  1. From the SSIS Toolbox drag-and-drop Upsert Destination component onto the Data Flow designer background.

  2. Connect your SSIS source component to Upsert Destination.

  3. Double-click on Upsert Destination component to open configuration window.

  4. Start by selecting the Action from the list.

  5. Next, select the desired target connection or create one by clicking <New [provider] Connection> menu item from the Target Connection dropdown.

  6. Then select a table from the Target Table list or click New button to create a new table based on the source columns.

  7. Continue by checking Insert and Update options according to your scenario (e.g. if Update option is unchecked, no updates will be made).

  8. Finally, click Map All button to map all columns and then select the Key columns to match the columns on:

    Configure SSIS Upsert Destination component to merge data with SQL Server, PostgreSQL, or Redshift table

  9. Click OK to save the configuration.

  10. Run the package and ServiceNow data will be merged with the target table in SQL Server, PostgreSQL, or Redshift:

    Execute Package - Reading data from API Source and load into target

  11. Done!

Deploy and schedule SSIS package

After you are done creating SSIS package, most likely, you want to deploy it to SQL Server Catalog and run it periodically. Just follow the instructions in this article:

Running SSIS package in Azure Data Factory (ADF)

To use SSIS PowerPack in ADF, you must first prepare Azure-SSIS Integration Runtime. Follow this link for detailed instructions:

Actions supported by ServiceNow Connector

ServiceNow Connector supports following actions for REST API integration:

Delete a Table Row

Description

Insert a row into the table.

Parameters

You can provide the following parameters to this action:

  • TableName

Input Fields

You can provide the following fields to this action:

  • [Dynamic Column]

Output Fields

The following fields are returned after calling this action:

  • sys_id
  • [Dynamic Column]

Visit documentation for more information.

Delete table row

Description

Delete the specified row in the table by row 'sys_id'.

Parameters

You can provide the following parameters to this action:

  • TableName
  • SysId

Input Fields

You can provide the following fields to this action:

  • sys_id

Output Fields

The following fields are returned after calling this action:

  • status
  • sys_id
  • http_status

Visit documentation for more information.

Get List Of System Tables Admin Use Sys Db Object

Description

Get a list of tables created by 'system' user.

Parameters

You can provide the following parameters to this action:

  • Page Size (Default=2000, Max=10000)
  • SysId

Input Fields

You can provide the following fields to this action:

  • N/A

Output Fields

The following fields are returned after calling this action:

  • sys_id
  • name
  • label
  • sys_name
  • create_access
  • alter_access
  • access
  • live_feed_enabled
  • sys_updated_on
  • sys_class_name
  • is_extendable
  • user_role
  • create_access_controls
  • delete_access
  • sys_updated_by
  • sys_class_path
  • sys_created_on
  • caller_access
  • client_scripts_access
  • extension_model
  • actions_access
  • sys_scope_link
  • sys_scope_value
  • sys_created_by
  • sys_class_code
  • read_access
  • super_class
  • sys_mod_count
  • ws_access
  • update_access
  • sys_package_link
  • sys_package_value
  • sys_update_name
  • scriptable_table
  • configuration_access
  • number_ref
  • sys_policy
  • sys_scope
  • sys_package
  • super_class_link
  • super_class_value
  • number_ref_link
  • number_ref_value
  • user_role_link
  • user_role_value

Visit documentation for more information.

Get List of Tables

Description

Get a list of tables.

Parameters

You can provide the following parameters to this action:

  • N/A

Input Fields

You can provide the following fields to this action:

  • N/A

Output Fields

The following fields are returned after calling this action:

  • name
  • label

Visit documentation for more information.

Get List Of Tables Admin Use Sys Db Object

Description

Get a list of tables by quering sys_db_object. To read data from this object make sure user has read permission to this table.

Parameters

You can provide the following parameters to this action:

  • Page Size (Default=2000, Max=10000)
  • SysId
  • Query
  • Fields

Input Fields

You can provide the following fields to this action:

  • N/A

Output Fields

The following fields are returned after calling this action:

  • sys_id
  • name
  • label
  • sys_name
  • create_access
  • alter_access
  • access
  • live_feed_enabled
  • sys_updated_on
  • sys_class_name
  • is_extendable
  • user_role
  • create_access_controls
  • delete_access
  • sys_updated_by
  • sys_class_path
  • sys_created_on
  • caller_access
  • client_scripts_access
  • extension_model
  • actions_access
  • sys_scope_link
  • sys_scope_value
  • sys_created_by
  • sys_class_code
  • read_access
  • super_class
  • sys_mod_count
  • ws_access
  • update_access
  • sys_package_link
  • sys_package_value
  • sys_update_name
  • scriptable_table
  • configuration_access
  • number_ref
  • sys_policy
  • sys_scope
  • sys_package
  • super_class_link
  • super_class_value
  • number_ref_link
  • number_ref_value
  • user_role_link
  • user_role_value

Visit documentation for more information.

Get List Of User Tables Admin Use Sys Db Object

Description

Get a list of tables not created by 'system' user.

Parameters

You can provide the following parameters to this action:

  • Page Size (Default=2000, Max=10000)
  • SysId

Input Fields

You can provide the following fields to this action:

  • N/A

Output Fields

The following fields are returned after calling this action:

  • sys_id
  • name
  • label
  • sys_name
  • create_access
  • alter_access
  • access
  • live_feed_enabled
  • sys_updated_on
  • sys_class_name
  • is_extendable
  • user_role
  • create_access_controls
  • delete_access
  • sys_updated_by
  • sys_class_path
  • sys_created_on
  • caller_access
  • client_scripts_access
  • extension_model
  • actions_access
  • sys_scope_link
  • sys_scope_value
  • sys_created_by
  • sys_class_code
  • read_access
  • super_class
  • sys_mod_count
  • ws_access
  • update_access
  • sys_package_link
  • sys_package_value
  • sys_update_name
  • scriptable_table
  • configuration_access
  • number_ref
  • sys_policy
  • sys_scope
  • sys_package
  • super_class_link
  • super_class_value
  • number_ref_link
  • number_ref_value
  • user_role_link
  • user_role_value

Visit documentation for more information.

Get Table Columns

Description

Get a list of columns of a table.

Parameters

You can provide the following parameters to this action:

  • TableName

Input Fields

You can provide the following fields to this action:

  • N/A

Output Fields

The following fields are returned after calling this action:

  • name
  • element
  • label
  • internal_type
  • max_length
  • column_type
  • type
  • filterable
  • reference_display_field
  • reference_attributes_display_field
  • reference_attributes_ref_ac_columns
  • reference_attributes_ref_ac_columns_search
  • reference_attributes_ref_ac_display_value
  • reference_attributes_ref_auto_completer
  • canmatch
  • cangroup
  • max_unit
  • mandatory
  • reference
  • default
  • base_type
  • read_only
  • hint
  • attributes
  • cansort
  • multitext
  • choice_type
  • choices

Visit documentation for more information.

Get Table Columns Admin Use Sys Dictionary

Description

Get a list of columns by quering sys_dictionary. To read data from this table make sure user has read permission to sys_dictionary table.

Parameters

You can provide the following parameters to this action:

  • TableName
  • Page Size (Default=2000, Max=10000)
  • PagingOffset

Input Fields

You can provide the following fields to this action:

  • N/A

Output Fields

The following fields are returned after calling this action:

  • sys_id
  • name
  • element
  • internal_type
  • max_length
  • column_label
  • sys_name
  • comments
  • calculation
  • dynamic_ref_qual
  • choice_field
  • function_field
  • sys_updated_on
  • spell_check
  • reference_cascade_rule
  • reference
  • sys_updated_by
  • read_only
  • sys_created_on
  • array_denormalized
  • element_reference
  • reference_key
  • reference_qual_condition
  • xml_view
  • dependent
  • internal_type_link
  • sys_created_by
  • use_dependent_field
  • delete_roles
  • virtual_type
  • active
  • choice_table
  • foreign_database
  • sys_update_name
  • unique
  • dependent_on_field
  • dynamic_creation
  • primary
  • sys_policy
  • next_element
  • virtual
  • widget
  • use_dynamic_default
  • sizeclass
  • mandatory
  • sys_class_name
  • dynamic_default_value
  • write_roles
  • array
  • audit
  • read_roles
  • sys_scope_link
  • sys_scope_value
  • create_roles
  • dynamic_creation_script
  • defaultsort
  • use_reference_qualifier
  • display
  • reference_floats
  • sys_mod_count
  • default_value
  • staged
  • reference_type
  • sys_package_link
  • sys_package_value
  • formula
  • attributes
  • choice
  • reference_qual
  • table_reference
  • text_index
  • function_definition
  • sys_scope
  • sys_package

Visit documentation for more information.

Get Table Rows

Description

Get table rows.

Parameters

You can provide the following parameters to this action:

  • TableName
  • Page Size (Default=2000, Max=10000)
  • SysId
  • Fields
  • Query / Order By (Server Side Filter)

Input Fields

You can provide the following fields to this action:

  • N/A

Output Fields

The following fields are returned after calling this action:

  • sys_id
  • [Dynamic Column]

Visit documentation for more information.

Update a Table Row

Description

Insert a row into the table.

Parameters

You can provide the following parameters to this action:

  • TableName
  • SysId

Input Fields

You can provide the following fields to this action:

  • [Dynamic Column]
  • sys_id

Output Fields

The following fields are returned after calling this action:

  • sys_id
  • [Dynamic Column]

Visit documentation for more information.

Make Generic API Request

Description

This is generic endpoint. Use this endpoint when some actions are not implemented by connector. Just enter partial URL (Required), Body, Method, Header etc. Most parameters are optional except URL.

Parameters

You can provide the following parameters to this action:

  • Url
  • Body
  • IsMultiPart
  • Filter
  • Headers

Input Fields

You can provide the following fields to this action:

  • N/A

Output Fields

The following fields are returned after calling this action:

  • N/A

Visit documentation for more information.

Make Generic API Request (Bulk Write)

Description

This is a generic endpoint for bulk write purpose. Use this endpoint when some actions are not implemented by connector. Just enter partial URL (Required), Body, Method, Header etc. Most parameters are optional except URL.

Parameters

You can provide the following parameters to this action:

  • Url
  • IsMultiPart
  • Filter
  • Headers

Input Fields

You can provide the following fields to this action:

  • N/A

Output Fields

The following fields are returned after calling this action:

  • N/A

Visit documentation for more information.

Conclusion

In this article we showed you how to connect to ServiceNow in SSIS and integrate data without any coding, saving you time and effort.

We encourage you to download ServiceNow Connector for SSIS and see how easy it is to use it for yourself or your team.

If you have any questions, feel free to contact ZappySys support team. You can also open a live chat immediately by clicking on the chat icon below.

Download ServiceNow Connector for SSIS Documentation

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