Writing data in SSIS
In this section we will learn how to configure and use Zendesk Connector in the API Destination to write data to Zendesk.
Video tutorial
This video covers following and more so watch carefully. After watching this video follow the steps described in this article.
- How to download SSIS PowerPack for
Zendesk integration in SSIS - How to configure connection for
Zendesk - How to write or lookup data to
Zendesk - Features about SSIS API Destination
- Using
Zendesk Connector in SSIS
Step-by-step instructions
In upper section we learned how to read data, now in this section we will learn how to configure Zendesk in the API Source to POST data to the Zendesk.
-
Read the data from the source, being any desired source component. In example we will use ZappySys Dummy Data Source component.
-
From the SSIS Toolbox drag and drop API Destination (Predefined Templates) on the Data Flow Designer surface and connect source component with it, and double click to edit it.
-
Select New Connection to create a new connection:
API Destination - ZendeskZendesk Connector can be used to integrate Zendesk REST API in your App / BI Tools. You can read/write data about Tickets, Activity, Users, Organizations and more. -
Use a preinstalled Zendesk Connector from Popular Connector List or press Search Online radio button to download Zendesk Connector. Once downloaded simply use it in the configuration:
Zendesk -
Proceed with selecting the desired Authentication Type. Then select API Base URL (in most cases default one is the right one). Finally, fill in all the required parameters and set optional parameters if needed. You may press a link Steps to Configure which will help set certain parameters. More info is available in Authentication section.
Zendesk authentication
Authenticate using Static Token instead of userid / password ([Token Access] option must be enabled under Admin Console > Channel > API > Settings and then Click [ADD API Token] to generate new token. These settings typically found here https://YOUR-SUB-DOMAIN.zendesk.com/agent/admin/api/settings [API reference]
Please refer to external API reference
API Connection Manager configuration
Just perform these simple steps to finish authentication configuration:
-
Set Authentication Type to
Token Authentication [Http]
- Optional step. Modify API Base URL if needed (in most cases default will work).
- Fill in all the required parameters and set optional parameters if needed.
- Finally, hit OK button:
ZendeskToken Authentication [Http]https://[$Domain$].zendesk.com/api/v2Required Parameters Sub Domain (e.g. mycompany) Fill-in the parameter... UserId Fill-in the parameter... Token Fill-in the parameter... Optional Parameters RetryMode RetryWhenStatusCodeMatch RetryStatusCodeList 429 RetryCountMax 5 RetryMultiplyWaitTime True Zendesk authentication
OAuth App must be created under Admin Console > Channel > API > Settings. These settings typically found here https://YOUR-SUB-DOMAIN.zendesk.com/agent/admin/api/oauth_clients [API reference]
Please refer to external API reference
API Connection Manager configuration
Just perform these simple steps to finish authentication configuration:
-
Set Authentication Type to
OAuth Authentication [OAuth]
- Optional step. Modify API Base URL if needed (in most cases default will work).
- Fill in all the required parameters and set optional parameters if needed.
- Press Generate Token button to generate the tokens.
- Finally, hit OK button:
ZendeskOAuth Authentication [OAuth]https://[$Domain$].zendesk.com/api/v2Required Parameters Sub Domain (e.g. mycompany) Fill-in the parameter... ClientId Fill-in the parameter... ClientSecret Fill-in the parameter... Permissions Fill-in the parameter... RedirectUrl Fill-in the parameter... Optional Parameters RetryMode RetryWhenStatusCodeMatch RetryStatusCodeList 429 RetryCountMax 5 RetryMultiplyWaitTime True Zendesk authentication
Authenticate using your userid / password (2FA must be OFF and [Password Access] option must be enabled under Admin Console > Channel > API > Settings. These settings typically found here https://YOUR-SUB-DOMAIN.zendesk.com/agent/admin/api/settings [API reference]
Please refer to external API reference
API Connection Manager configuration
Just perform these simple steps to finish authentication configuration:
-
Set Authentication Type to
UserID/Password Authentication (2FA must be OFF) [Http]
- Optional step. Modify API Base URL if needed (in most cases default will work).
- Fill in all the required parameters and set optional parameters if needed.
- Finally, hit OK button:
ZendeskUserID/Password Authentication (2FA must be OFF) [Http]https://[$Domain$].zendesk.com/api/v2Required Parameters Sub Domain (e.g. mycompany) Fill-in the parameter... UserName (2FA Must be OFF) Fill-in the parameter... Password Fill-in the parameter... Optional Parameters RetryMode RetryWhenStatusCodeMatch RetryStatusCodeList 429 RetryCountMax 5 RetryMultiplyWaitTime True -
Set Authentication Type to
-
Select the desired endpoint, change/pass the properties values, and go to the Mappings tab to map the columns.
API Destination - ZendeskZendesk Connector can be used to integrate Zendesk REST API in your App / BI Tools. You can read/write data about Tickets, Activity, Users, Organizations and more. -
Finally, map the desired columns:
API Destination - ZendeskZendesk Connector can be used to integrate Zendesk REST API in your App / BI Tools. You can read/write data about Tickets, Activity, Users, Organizations and more. -
That's it; we successfully configured the POST API Call. In a few clicks we configured the Zendesk API call using ZappySys Zendesk Connector