Reference

Endpoint Read Ticket(s) by ID

Name

get_tickets_by_ids

Description

Get a list of all tickets in your account [API reference]

Related Tables

Tickets (Row by Row) , Tickets (Bulk)

Parameters

Parameter Required Options
Name: ticket_ids

Label: Ticket ID(S) - Use Comma for multiple (e.g. 111,222)

 YES

Output Columns

Label Data Type (SSIS) Data Type (SQL) Length Description
id DT_I8 bigint
recipient DT_WSTR nvarchar(255) 255
subject DT_WSTR nvarchar(1000) 1000
status DT_WSTR nvarchar(28) 28
type DT_WSTR nvarchar(255) 255
priority DT_WSTR nvarchar(24) 24
description DT_NTEXT nvarchar(MAX)
external_id DT_WSTR nvarchar(255) 255
created_at DT_DBTIMESTAMP datetime
updated_at DT_DBTIMESTAMP datetime
raw_subject DT_WSTR nvarchar(1000) 1000
url DT_WSTR nvarchar(500) 500
comment_count DT_I8 bigint
requester_id DT_I8 bigint
submitter_id DT_I8 bigint
assignee_id DT_I8 bigint
organization_id DT_I8 bigint
group_id DT_I8 bigint
collaborator_ids DT_WSTR nvarchar(1000) 1000
collaborator_ids_1 DT_WSTR nvarchar(20) 20
collaborator_ids_2 DT_WSTR nvarchar(20) 20
collaborator_ids_3 DT_WSTR nvarchar(20) 20
follower_ids DT_WSTR nvarchar(1000) 1000
follower_ids_1 DT_WSTR nvarchar(20) 20
follower_ids_2 DT_WSTR nvarchar(20) 20
follower_ids_3 DT_WSTR nvarchar(20) 20
email_cc_ids DT_WSTR nvarchar(1000) 1000
email_cc_ids_1 DT_WSTR nvarchar(20) 20
email_cc_ids_2 DT_WSTR nvarchar(20) 20
email_cc_ids_3 DT_WSTR nvarchar(20) 20
forum_topic_id DT_WSTR nvarchar(255) 255
problem_id DT_WSTR nvarchar(255) 255
has_incidents DT_BOOL bit
is_public DT_BOOL bit
due_at DT_DBTIMESTAMP datetime
tags DT_WSTR nvarchar(1000) 1000
tags_1 DT_WSTR nvarchar(50) 50
tags_2 DT_WSTR nvarchar(50) 50
tags_3 DT_WSTR nvarchar(50) 50
tags_4 DT_WSTR nvarchar(50) 50
tags_5 DT_WSTR nvarchar(50) 50
custom_fields DT_WSTR nvarchar(1000) 1000
custom_fields_1_id DT_WSTR nvarchar(20) 20
custom_fields_1_value DT_WSTR nvarchar(1000) 1000
custom_fields_2_id DT_WSTR nvarchar(20) 20
custom_fields_2_value DT_WSTR nvarchar(1000) 1000
custom_fields_3_id DT_WSTR nvarchar(20) 20
custom_fields_3_value DT_WSTR nvarchar(1000) 1000
custom_fields_4_id DT_WSTR nvarchar(20) 20
custom_fields_4_value DT_WSTR nvarchar(1000) 1000
custom_fields_5_id DT_WSTR nvarchar(20) 20
custom_fields_5_value DT_WSTR nvarchar(1000) 1000
via_followup_source_id DT_I8 bigint
satisfaction_rating_id DT_I8 bigint
satisfaction_rating_score DT_WSTR nvarchar(20) 20
satisfaction_rating_comment DT_WSTR nvarchar(1000) 1000
sharing_agreement_ids DT_WSTR nvarchar(255) 255
fields DT_WSTR nvarchar(1000) 1000
followup_ids DT_WSTR nvarchar(1000) 1000
brand_id DT_I8 bigint
allow_channelback DT_BOOL bit
allow_attachments DT_BOOL bit
via_channel DT_WSTR nvarchar(100) 100
via_source_rel DT_WSTR nvarchar(255) 255
via_source_from_address DT_WSTR nvarchar(500) 500
via_source_from_name DT_WSTR nvarchar(500) 500
via_source_to_name DT_WSTR nvarchar(500) 500
via_source_to_address DT_WSTR nvarchar(500) 500
via_source_from_ticket_id DT_I8 bigint
via_source_from_subject DT_WSTR nvarchar(1000) 1000
via_source_from_channel DT_WSTR nvarchar(50) 50
custom_field_[$parent.id$] DT_WSTR nvarchar(4000) 4000
If the column you are looking for is missing, consider customizing Zendesk Connector.

Input Columns

Label Data Type (SSIS) Data Type (SQL) Length Description
subject DT_WSTR nvarchar(1012) 1012
recipient DT_WSTR nvarchar(255) 255
status DT_WSTR nvarchar(28) 28
type DT_WSTR nvarchar(255) 255
priority DT_WSTR nvarchar(24) 24
comment_body DT_NTEXT nvarchar(MAX)
comment_body_html DT_NTEXT nvarchar(MAX)
comment_public DT_BOOL bit
comment_author_id DT_I8 bigint
tags DT_WSTR nvarchar(1000) 1000
custom_fields DT_WSTR nvarchar(1000) 1000
external_id DT_WSTR nvarchar(255) 255
requester_name DT_WSTR nvarchar(255) 255
requester_email DT_WSTR nvarchar(255) 255
requester_id DT_I8 bigint
submitter_id DT_I8 bigint
assignee_id DT_I8 bigint
organization_id DT_I8 bigint
group_id DT_I8 bigint
collaborator_ids DT_WSTR nvarchar(1000) 1000
follower_ids DT_WSTR nvarchar(1000) 1000
email_cc_ids DT_WSTR nvarchar(1000) 1000
forum_topic_id DT_WSTR nvarchar(255) 255
problem_id DT_WSTR nvarchar(255) 255
is_public DT_BOOL bit
due_at DT_DBTIMESTAMP datetime
sharing_agreement_ids DT_WSTR nvarchar(255) 255
fields DT_WSTR nvarchar(1000) 1000
followup_ids DT_WSTR nvarchar(1000) 1000
brand_id DT_I8 bigint
allow_channelback DT_BOOL bit
allow_attachments DT_BOOL bit
$$ticket_ids DT_WSTR nvarchar(2000) 2000
Required columns that you need to supply are bolded.

Examples

SSIS

Use Zendesk Connector in API Source or in API Destination SSIS Data Flow components to read or write data.

API Source

This Endpoint belongs to the Tickets (Row by Row) table, therefore it is better to use it, instead of accessing the endpoint directly:

API Source - Zendesk
Zendesk Connector can be used to integrate Zendesk REST API in your App / BI Tools. You can read/write data about Tickets, Activity, Users, Organizations and more.
Zendesk
Tickets (Row by Row)
Required Parameters
Ticket ID(S) - Use Comma for multiple (e.g. 111,222) Fill-in the parameter...
SSIS API Source - Read from table or endpoint

API Destination

This Endpoint belongs to the Tickets (Row by Row) table, therefore it is better to use it, instead of accessing the endpoint directly. Use this table and table-operation pair to read ticket by id:

API Destination - Zendesk
Zendesk Connector can be used to integrate Zendesk REST API in your App / BI Tools. You can read/write data about Tickets, Activity, Users, Organizations and more.
Zendesk
Tickets (Row by Row)
Lookup
Required Parameters
Ticket ID(S) - Use Comma for multiple (e.g. 111,222) Fill-in the parameter...
SSIS API Destination - Access table operation

ODBC application

Use these SQL queries in your ODBC application data source:

Get Ticket information by ID(s)

Read multiple ticket information from Zendesk by ID(s) 

SELECT * from get_tickets_by_ids
WITH(ticket_ids='104861,104860')

Get Single Ticket information by ID 

SELECT * from Tickets
WHERE ID=104861

get_tickets_by_ids endpoint belongs to Tickets , Tickets_Bulk table(s), and can therefore be used via those table(s).

SQL Server

Use these SQL queries in SQL Server after you create a data source in Data Gateway:

Get Ticket information by ID(s)

Read multiple ticket information from Zendesk by ID(s) 

DECLARE @MyQuery NVARCHAR(MAX) = 'SELECT * from get_tickets_by_ids
WITH(ticket_ids=''104861,104860'')';

EXEC (@MyQuery) AT [LS_TO_ZENDESK_IN_GATEWAY];

Get Single Ticket information by ID 

DECLARE @MyQuery NVARCHAR(MAX) = 'SELECT * from Tickets
WHERE ID=104861';

EXEC (@MyQuery) AT [LS_TO_ZENDESK_IN_GATEWAY];

get_tickets_by_ids endpoint belongs to Tickets , Tickets_Bulk table(s), and can therefore be used via those table(s).