Reference

Endpoint Update Tickets (Bulk)

Name

put_tickets

Description

Update tickets in bulk (job is queued) and wait until done. This is faster than one request at a time [API reference]

Related Tables

Tickets (Bulk)

Parameters

Parameter	Required	Options
There are no parameters

Output Columns

Label	Data Type (SSIS)	Data Type (SQL)	Length
job_id	`DT_WSTR`	`nvarchar(100)`	100
message	`DT_WSTR`	`nvarchar(2000)`	2000
total	`DT_I4`	`int`
job_status	`DT_WSTR`	`nvarchar(50)`	50
url	`DT_WSTR`	`nvarchar(500)`	500
index	`DT_I4`	`int`
error	`DT_WSTR`	`nvarchar(1000)`	1000
details	`DT_WSTR`	`nvarchar(4000)`	4000
ticket_id	`DT_I8`	`bigint`
status	`DT_WSTR`	`nvarchar(50)`	50
success	`DT_BOOL`	`bit`

If the column you are looking for is missing, consider customizing Zendesk Connector.

Input Columns

Label	Data Type (SSIS)	Data Type (SQL)	Length
allow_attachments	`DT_BOOL`	`bit`
allow_channelback	`DT_BOOL`	`bit`
brand_id	`DT_I8`	`bigint`
followup_ids	`DT_WSTR`	`nvarchar(1000)`	1000
fields	`DT_WSTR`	`nvarchar(1000)`	1000
group_id	`DT_I8`	`bigint`
due_at	`DT_DBTIMESTAMP`	`datetime`
collaborator_ids	`DT_WSTR`	`nvarchar(1000)`	1000
assignee_id	`DT_I8`	`bigint`
forum_topic_id	`DT_WSTR`	`nvarchar(255)`	255
email_cc_ids	`DT_WSTR`	`nvarchar(1000)`	1000
follower_ids	`DT_WSTR`	`nvarchar(1000)`	1000
id	`DT_I8`	`bigint`
sharing_agreement_ids	`DT_WSTR`	`nvarchar(255)`	255
organization_id	`DT_I8`	`bigint`
is_public	`DT_BOOL`	`bit`
problem_id	`DT_WSTR`	`nvarchar(255)`	255
submitter_id	`DT_I8`	`bigint`
requester_email	`DT_WSTR`	`nvarchar(255)`	255
recipient	`DT_WSTR`	`nvarchar(255)`	255
status	`DT_WSTR`	`nvarchar(28)`	28
type	`DT_WSTR`	`nvarchar(255)`	255
priority	`DT_WSTR`	`nvarchar(24)`	24
comment_body	`DT_NTEXT`	`nvarchar(MAX)`
comment_body_html	`DT_NTEXT`	`nvarchar(MAX)`
requester_id	`DT_I8`	`bigint`
comment_public	`DT_BOOL`	`bit`
tags	`DT_WSTR`	`nvarchar(1000)`	1000
additional_tags	`DT_WSTR`	`nvarchar(1000)`	1000
remove_tags	`DT_WSTR`	`nvarchar(1000)`	1000
custom_fields	`DT_WSTR`	`nvarchar(1000)`	1000
external_id	`DT_WSTR`	`nvarchar(255)`	255
requester_name	`DT_WSTR`	`nvarchar(255)`	255
comment_author_id	`DT_I8`	`bigint`
subject	`DT_WSTR`	`nvarchar(1012)`	1012

Required columns that you need to supply are bolded.

Examples

SSIS

Use Zendesk Connector in API Source or in API Destination SSIS Data Flow components to read or write data.

API Destination

This Endpoint belongs to the Tickets (Bulk) table, therefore it is better to use it, instead of accessing the endpoint directly. Use this table and table-operation pair to update tickets:

API Destination - Zendesk

Zendesk Connector can be used to integrate Zendesk REST API in your App / BI Tools. You can read/write data about Tickets, Activity, Users, Organizations and more.

Zendesk

Tickets (Bulk)

Update

There are no parameters to configure.

SSIS API Destination - Access table operation

ODBC application

Use these SQL queries in your ODBC application data source:

Update ticket with Add or remove tags

Update ticket with Add new tags or remove tags. Adding / removing tags available via special field names only in BULK mode so you must use Tickets_BULK table.

Update Tickets_Bulk 
SET subject='New subject'
  , additional_tags ='["new-tag1","new-tag2"]' --//add some tags
  --, remove_tags='["old-tag1","old-tag2"]' --//removes some tags
  --, tags='["tag1","tag2"]' --//overwrite all tags
  , status='pending' --new, solved, closed
Where Id = 1234

put_tickets endpoint belongs to Tickets_Bulk table(s), and can therefore be used via those table(s).

SQL Server

Use these SQL queries in SQL Server after you create a data source in Data Gateway:

Update ticket with Add or remove tags

Update ticket with Add new tags or remove tags. Adding / removing tags available via special field names only in BULK mode so you must use Tickets_BULK table.

DECLARE @MyQuery NVARCHAR(MAX) = 'Update Tickets_Bulk 
SET subject=''New subject''
  , additional_tags =''["new-tag1","new-tag2"]'' --//add some tags
  --, remove_tags=''["old-tag1","old-tag2"]'' --//removes some tags
  --, tags=''["tag1","tag2"]'' --//overwrite all tags
  , status=''pending'' --new, solved, closed
Where Id = 1234';

EXEC (@MyQuery) AT [LS_TO_ZENDESK_IN_GATEWAY];

put_tickets endpoint belongs to Tickets_Bulk table(s), and can therefore be used via those table(s).