Endpoint Upsert Organization - Create or Update

Name

upsert_organization

Description

Create or Update an organization in (Upsert) [API reference]

Related Tables

Organizations

Parameters

Output Columns

Input Columns

Examples

SSIS

Use Zendesk Connector in API Source or in API Destination SSIS Data Flow components to read or write data.

API Destination

This Endpoint belongs to the Organizations table, therefore it is better to use it, instead of accessing the endpoint directly. Use this table and table-operation pair to upsert organization - create or update:

API Destination - Zendesk

Zendesk Connector can be used to integrate Zendesk REST API in your App / BI Tools. You can read/write data about Tickets, Activity, Users, Organizations and more.

Zendesk

Organizations

Upsert

There are no parameters to configure.

ODBC application

Use these SQL queries in your ODBC application data source:

Upsert Organization (Create or Update)

Creates an organization if the organization does not already exist, or updates an existing organization identified by e-mail address or external ID.

UPSERT INTO Organizations
(
	 name
	--id or external_id can be supplied for UPSERT
	,id 
	--or--
	,external_id
	 
	,group_id 
	,tags
	,details
	,notes
	,organization_fields
	,domain_names
	,shared_tickets
	,shared_comments
)
VALUES(
	'Abc Inc'
	,1234567 --id
	--or--
	,'zcrm_1558554000052161270'  --external_id
	
	,114094762733  
	,'["paid","trial","solved"]' 
	,'some details'
	,'some notes'
	,'{"startdate": "1981-01-23", "revenue": 12000000.50, "somenumber": 1235678}'
	,'["aaa.com", "bbb.com"]'
	,'false'
	,'false'
)

Bulk Import Mode for Users or Organizations

This example shows how to upsert in bulk mode from external data and import into Zendesk. We used Microsoft SQL Server as source system in below example with static value query (just one row) but it can be any number of rows.

UPSERT INTO Organizations
SOURCE('MSSQL' --ODBC
, 'Data Source=localhost;Initial Catalog=test;Integrated Security=true'

--For bulk input, map columns in External Query (Must use alias column name to match INSERT command Input Column names - see help file)
--If parameter value not same for all input rows then you can prefix some column with $$ to map as parameter (i.e. $$MyParam1)
--'ODBC', 'Driver={ZappySys CSV Driver};DataPath=C:\AccountsToInsert.csv'
--'ODBC', 'DSN=MyDSN'
--'OLEDB', 'Provider=SQLNCLI11;Server=localhost,1433;Database=tempdb;Trusted_Connection=yes;'

, 'select
      21863188631451 as id
    , ''Abc Inc'' as name
	,''zcrm_1558554000052161270'' as external_id
	,114094762733  as group_id
	,''["paid","trial","solved"]'' as tags
	,''some details'' as details
	,''some notes'' as notes
	,''{"startdate": "1981-01-23", "revenue": 12000000.50, "somenumber": 1235678}'' as organization_fields
	,''["aaa.com", "bbb.com"]'' domain_names
	,''false'' as shared_tickets
	,''false'' as shared_comments
')

SQL Server

Use these SQL queries in SQL Server after you create a data source in Data Gateway:

Upsert Organization (Create or Update)

Creates an organization if the organization does not already exist, or updates an existing organization identified by e-mail address or external ID.

DECLARE @MyQuery NVARCHAR(MAX) = 'UPSERT INTO Organizations
(
	 name
	--id or external_id can be supplied for UPSERT
	,id 
	--or--
	,external_id
	 
	,group_id 
	,tags
	,details
	,notes
	,organization_fields
	,domain_names
	,shared_tickets
	,shared_comments
)
VALUES(
	''Abc Inc''
	,1234567 --id
	--or--
	,''zcrm_1558554000052161270''  --external_id
	
	,114094762733  
	,''["paid","trial","solved"]'' 
	,''some details''
	,''some notes''
	,''{"startdate": "1981-01-23", "revenue": 12000000.50, "somenumber": 1235678}''
	,''["aaa.com", "bbb.com"]''
	,''false''
	,''false''
)';

EXEC (@MyQuery) AT [LS_TO_ZENDESK_IN_GATEWAY];

Bulk Import Mode for Users or Organizations

This example shows how to upsert in bulk mode from external data and import into Zendesk. We used Microsoft SQL Server as source system in below example with static value query (just one row) but it can be any number of rows.

DECLARE @MyQuery NVARCHAR(MAX) = 'UPSERT INTO Organizations
SOURCE(''MSSQL'' --ODBC
, ''Data Source=localhost;Initial Catalog=test;Integrated Security=true''

--For bulk input, map columns in External Query (Must use alias column name to match INSERT command Input Column names - see help file)
--If parameter value not same for all input rows then you can prefix some column with $$ to map as parameter (i.e. $$MyParam1)
--''ODBC'', ''Driver={ZappySys CSV Driver};DataPath=C:\AccountsToInsert.csv''
--''ODBC'', ''DSN=MyDSN''
--''OLEDB'', ''Provider=SQLNCLI11;Server=localhost,1433;Database=tempdb;Trusted_Connection=yes;''

, ''select
      21863188631451 as id
    , ''''Abc Inc'''' as name
	,''''zcrm_1558554000052161270'''' as external_id
	,114094762733  as group_id
	,''''["paid","trial","solved"]'''' as tags
	,''''some details'''' as details
	,''''some notes'''' as notes
	,''''{"startdate": "1981-01-23", "revenue": 12000000.50, "somenumber": 1235678}'''' as organization_fields
	,''''["aaa.com", "bbb.com"]'''' domain_names
	,''''false'''' as shared_tickets
	,''''false'''' as shared_comments
'')';

EXEC (@MyQuery) AT [LS_TO_ZENDESK_IN_GATEWAY];