Reference

Endpoint Read Ticket Fields

Name

get_ticket_fields

Description

Returns a list of all system and custom ticket fields in your account. For accounts without access to multiple ticket forms, positions can be changed using the Update Ticket Field endpoint or the Ticket Forms page in Zendesk Support (Admin > Manage > Ticket Forms). The Ticket Forms page shows the fields for the account. The order of the fields is used in the different products to show the field values in the tickets. [API reference]

Parameters

Parameter	Required	Options
There are no parameters

Output Columns

Label	Data Type (SSIS)	Data Type (SQL)	Length	Description
There are no Static columns defined for this endpoint. This endpoint detects columns dynamically at runtime.

If the column you are looking for is missing, consider customizing Zendesk Connector.

Input Columns

Label	Data Type (SSIS)	Data Type (SQL)	Length	Description
There are no Static columns defined for this endpoint. This endpoint detects columns dynamically at runtime.

Examples

SSIS

Use Zendesk Connector in API Source or in API Destination SSIS Data Flow components to read or write data.

API Source

API Source - Zendesk

Zendesk Connector can be used to integrate Zendesk REST API in your App / BI Tools. You can read/write data about Tickets, Activity, Users, Organizations and more.

Zendesk

Read Ticket Fields

Optional Parameters
Filter	$.ticket_fields[*]

SSIS API Source - Read from table or endpoint

API Destination

API Destination - Zendesk

Zendesk Connector can be used to integrate Zendesk REST API in your App / BI Tools. You can read/write data about Tickets, Activity, Users, Organizations and more.

Zendesk

Read Ticket Fields

Optional Parameters
Filter	$.ticket_fields[*]

SSIS API Destination - Access table or endpoint

ODBC application

Use these SQL queries in your ODBC application data source:

Read ticket fields

SELECT * FROM get_ticket_fields

SQL Server

Use these SQL queries in SQL Server after you create a data source in Data Gateway:

Read ticket fields

DECLARE @MyQuery NVARCHAR(MAX) = 'SELECT * FROM get_ticket_fields';

EXEC (@MyQuery) AT [LS_TO_ZENDESK_IN_GATEWAY];