ODBC guide

Reading data in an ODBC application

In this section we will learn how to configure and use Zendesk Connector in the API Driver to extract data from the Zendesk.

Create data source using Zendesk ODBC Driver

Video instructions

Watch this quick walkthrough to see how to configure your Zendesk ODBC data source, or scroll down for the step-by-step written guide.

While this video uses the OData Connector as an example, the core concepts and setup process are exactly the same for the Zendesk Connector.

Step-by-step instructions

To get data from Zendesk using , we first need to create an ODBC data source. We will later read this data in . Perform these steps:

Download and install ODBC PowerPack (if you haven't already).
Search for odbc and open the ODBC Data Sources (64-bit):
Create a User data source (User DSN) based on the ZappySys API Driver driver:

ZappySys API Driver
- Create and use a User DSN if the client application runs under a User Account. This is the ideal option at design time (e.g., when developing in Visual Studio). Use it for both types of applications (64-bit and 32-bit).
- Create and use a System DSN if the client application runs under a System Account (e.g., as a Windows Service). This is usually the required option in a production environment. If your Windows Service is a 32-bit application, you must use the 32-bit ODBC Data Source Administrator to configure this
When the Configuration window appears give your data source a name if you haven't done that already, then select "Zendesk" from the list of Popular Connectors. If "Zendesk" is not present in the list, then click "Search Online" and download it. Then set the path to the location where you downloaded it. Finally, click Continue >> to proceed with configuring the DSN:

ZendeskDSN

Zendesk

Select your authentication scenario below to expand connection configuration steps to:

Configure the authentication in Zendesk.
Enter those details into the ZappySys API Driver data source configuration.

OAuth - Client Credentials (Server-to-Server)

Zendesk authentication

Recommended for unattended server-to-server automation. No interactive user login or refresh token is required. The OAuth client must be configured as a Confidential client in Zendesk. [API reference]

Use OAuth - Client Credentials (Server-to-Server) for unattended applications such as ETL packages, scheduled jobs, services, data pipelines, and other server-side integrations.

Recommended for unattended automation: This authentication method does not require an interactive user login and does not use a refresh token. When the access token expires, ZappySys automatically requests a new access token using the same Client ID and Client Secret.

Sign in to Zendesk as an administrator.
Go to Admin Center > Apps and integrations > APIs > Zendesk API.
Open the OAuth Clients section and create an OAuth client.
Configure the OAuth client as a Confidential client.
Enter a unique Client ID.
Copy the generated Client Secret and store it securely.
Configure the permissions/scopes required by your integration.
In the ZappySys connection, enter your Zendesk Sub Domain, Client ID, Client Secret, and desired Permissions.
Click Test Connection.

Security: Client Credentials should only be used in trusted server-side environments where the Client Secret can be stored securely. Do not expose the Client Secret in browser-side or client-side applications.

The access token is associated with the Zendesk user linked to the OAuth client and inherits that user's permissions. For automated integrations, consider using a dedicated Zendesk service account with only the permissions required by the integration.

No Redirect URL, browser login, authorization code, or refresh token is required for this authentication method.

API Connection Manager configuration

Just perform these simple steps to finish authentication configuration:

Set Authentication Type to OAuth - Client Credentials (Server-to-Server) [OAuth]
Optional step. Modify API Base URL if needed (in most cases default will work).
Fill in all the required parameters and set optional parameters if needed.
Finally, hit OK button:

ZendeskDSN

Zendesk

OAuth - Client Credentials (Server-to-Server) [OAuth]

https://[$Domain$].zendesk.com/api/v2

Required Parameters
Sub Domain (e.g. mycompany)	Fill-in the parameter...
OAuth Client ID	Fill-in the parameter...
OAuth Client Secret	Fill-in the parameter...
Permissions	Fill-in the parameter...
Optional Parameters
RetryMode	RetryWhenStatusCodeMatch
RetryStatusCodeList	429
RetryCountMax	5
RetryMultiplyWaitTime	True

Find full details in the Zendesk Connector authentication reference.

OAuth - User Login (Interactive)

Zendesk authentication

Authenticate through an interactive Zendesk login. Create an OAuth client in Zendesk Admin Center under Apps and integrations > APIs > Zendesk API > OAuth Clients. [API reference]

Use OAuth - User Login (Interactive) when the integration should access Zendesk on behalf of a specific user.

During initial setup, a browser window opens and the user signs in to Zendesk and authorizes the application. No Zendesk password is stored in the connection.

Sign in to Zendesk as an administrator.
Go to Admin Center > Apps and integrations > APIs > Zendesk API.
Open the OAuth Clients section and create an OAuth client.
Enter a unique Client ID.
Copy the generated Client Secret and store it securely.
Configure the following Redirect URL for the OAuth client:
https://zappysys.com/oauth
In the ZappySys connection, enter your Zendesk Sub Domain, Client ID, Client Secret, and desired Permissions.
Start the authorization process and sign in to Zendesk when the browser opens.
Approve access when prompted.
Click Test Connection.

Token renewal: Zendesk access tokens expire. ZappySys uses the OAuth refresh token to obtain new access tokens without requiring the user to sign in again. The latest refresh token must be stored securely because Zendesk rotates refresh tokens during renewal.

If the refresh token expires, is revoked, or cannot be restored from the saved connection, the interactive Zendesk login process must be performed again.

For unattended server-side integrations where you do not want to maintain a refresh token, consider OAuth - Client Credentials (Server-to-Server).

API Connection Manager configuration

Just perform these simple steps to finish authentication configuration:

Set Authentication Type to OAuth - User Login (Interactive) [OAuth]
Optional step. Modify API Base URL if needed (in most cases default will work).
Fill in all the required parameters and set optional parameters if needed.
Press Generate Token button to generate the tokens.
Finally, hit OK button:

ZendeskDSN

Zendesk

OAuth - User Login (Interactive) [OAuth]

https://[$Domain$].zendesk.com/api/v2

Required Parameters
Sub Domain (e.g. mycompany)	Fill-in the parameter...
ClientId	Fill-in the parameter...
ClientSecret	Fill-in the parameter...
Permissions	Fill-in the parameter...
RedirectUrl	Fill-in the parameter...
Optional Parameters
RetryMode	RetryWhenStatusCodeMatch
RetryStatusCodeList	429
RetryCountMax	5
RetryMultiplyWaitTime	True

Find full details in the Zendesk Connector authentication reference.

Token Authentication (Legacy)

Zendesk authentication

Authenticate using Static Token instead of userid / password ([Token Access] option must be enabled under Admin Console > Channel > API > Settings and then Click [ADD API Token] to generate new token. These settings typically found here https://YOUR-SUB-DOMAIN.zendesk.com/agent/admin/api/settings [API reference]

Use API Token authentication to authenticate with your Zendesk user email and a Zendesk API token instead of your password.

Deprecated by Zendesk: Zendesk is removing API token authentication. Existing API tokens are scheduled to stop working on April 30, 2027. For new integrations, use OAuth instead.

Sign in to Zendesk as an administrator.
Go to Admin Center > Apps and integrations > APIs > Zendesk API.
Make sure Token access is enabled.
Create or select an existing API token.
Copy the generated token and store it securely.
Enter your Zendesk Sub Domain.
Enter your Zendesk User ID / Email.
Paste the API token into the Token field.
Click Test Connection.

Migration: For unattended ETL, scheduled jobs, and server-side integrations, use OAuth - Client Credentials (Server-to-Server).

API Connection Manager configuration

Just perform these simple steps to finish authentication configuration:

Set Authentication Type to Token Authentication (Legacy) [Http]
Optional step. Modify API Base URL if needed (in most cases default will work).
Fill in all the required parameters and set optional parameters if needed.
Finally, hit OK button:

ZendeskDSN

Zendesk

Token Authentication (Legacy) [Http]

https://[$Domain$].zendesk.com/api/v2

Required Parameters
Sub Domain (e.g. mycompany)	Fill-in the parameter...
UserId	Fill-in the parameter...
Token	Fill-in the parameter...
Optional Parameters
RetryMode	RetryWhenStatusCodeMatch
RetryStatusCodeList	429
RetryCountMax	5
RetryMultiplyWaitTime	True

Find full details in the Zendesk Connector authentication reference.

Basic Authentication (User ID + Password)

Zendesk authentication

Authenticate using your Zendesk user ID and password. Two-factor authentication (2FA) must be disabled, and Password Access must be enabled under Admin Console > Channels > API > Settings. [API reference]

Use Basic Authentication to authenticate with your Zendesk user email and password.

Important: This method cannot be used when two-factor authentication (2FA) is enabled for the Zendesk user. Password access to the API must also be enabled in Zendesk.

Sign in to Zendesk as an administrator.
Go to Admin Center > Apps and integrations > APIs > Zendesk API.
Make sure Password access is enabled.
Enter your Zendesk Sub Domain. For example, if your Zendesk URL is: https://mycompany.zendesk.com, enter mycompany.
Enter your Zendesk User ID / Email and Password.
Click Test Connection.

Recommendation: For new integrations, OAuth is preferred over storing a user's password. For unattended server-side integrations, consider OAuth - Client Credentials (Server-to-Server).

API Connection Manager configuration

Just perform these simple steps to finish authentication configuration:

Set Authentication Type to Basic Authentication (User ID + Password) [Http]
Optional step. Modify API Base URL if needed (in most cases default will work).
Fill in all the required parameters and set optional parameters if needed.
Finally, hit OK button:

ZendeskDSN

Zendesk

Basic Authentication (User ID + Password) [Http]

https://[$Domain$].zendesk.com/api/v2

Required Parameters
Sub Domain (e.g. mycompany)	Fill-in the parameter...
UserName (2FA Must be OFF)	Fill-in the parameter...
Password	Fill-in the parameter...
Optional Parameters
RetryMode	RetryWhenStatusCodeMatch
RetryStatusCodeList	429
RetryCountMax	5
RetryMultiplyWaitTime	True

Find full details in the Zendesk Connector authentication reference.

Once the data source connection has been configured, it's time to configure the SQL query. Select the Preview tab and then click Query Builder button to configure the SQL query:

ZappySys API Driver - Zendesk

Read and write Zendesk data effortlessly. Manage tickets, users, and organizations — almost no coding required.

ZendeskDSN
Start by selecting the Table or Endpoint you are interested in and then configure the parameters. This will generate a query that we will use in to retrieve data from Zendesk. Hit OK button to use this query in the next step.
```
SELECT * FROM Tickets
```
Some parameters configured in this window will be passed to the Zendesk API, e.g. filtering parameters. It means that filtering will be done on the server side (instead of the client side), enabling you to get only the meaningful data much faster.
Now hit Preview Data button to preview the data using the generated SQL query. If you are satisfied with the result, use this query in :
ZappySys API Driver - Zendesk

Read and write Zendesk data effortlessly. Manage tickets, users, and organizations — almost no coding required.

ZendeskDSN
```
SELECT * FROM Tickets
```
You can also access data quickly from the tables dropdown by selecting <Select table>.

A WHERE clause, LIMIT keyword will be performed on the client side, meaning that the whole result set will be retrieved from the Zendesk API first, and only then the filtering will be applied to the data. If possible, it is recommended to use parameters in Query Builder to filter the data on the server side (in Zendesk servers).
Click OK to finish creating the data source.

Reading Zendesk data from client application

Firstly, to get data from ODBC data source based on ZappySys ODBC driver, in your client application, you would need to connect to ODBC source and then from the list select the data source.
Finally, to read the data just read tables/views in your app or enter a SQL statement to extract data, e.g.:
SELECT * FROM Tickets_Bulk

Zendesk Connector Examples

The ZappySys API Driver is a user-friendly interface designed to facilitate the seamless integration of various applications with the Zendesk API. With its intuitive design and robust functionality, the ZappySys API Driver simplifies the process of configuring specific API endpoints to efficiently read or write data from Zendesk.

Click here to find more Zendesk Connector examples designed for seamless integration with the ZappySys API ODBC Driver under ODBC Data Source (36/64) or ZappySys Data Gateway, enhancing your ability to connect and interact with Prebuilt Connectors effectively.

Consume Data inside your App / Programming Language

Once you know how to load data from Zendesk Connector, you can click on one of the below links to learn the steps how to consume data inside your App / Programming Language from Zendesk Connector.

ODBC inside ETL / Reporting / BI Tools

ODBC inside Programming Languages

Key features of the ZappySys API Driver include:

The API ODBC driver facilitates the reading and writing of data from numerous popular online services (refer to the complete list here) using familiar SQL language without learning complexity of REST API calls. The driver allows querying nested structure and output as a flat table. You can also create your own ODBC / Data Gateway API connector file and use it with this driver.

Intuitive Configuration: The interface is designed to be user-friendly, enabling users to easily set up the specific API endpoints within Zendesk without requiring extensive technical expertise or programming knowledge.
Customizable Endpoint Setup: Users can conveniently configure the API endpoint settings, including the HTTP request method, endpoint URL, and any necessary parameters, to precisely target the desired data within Zendesk.
Data Manipulation Capabilities: The ZappySys API Driver allows for seamless data retrieval and writing, enabling users to fetch data from Zendesk and perform various data manipulation operations as needed, all through an intuitive and straightforward interface.
Secure Authentication Integration: The driver provides secure authentication integration, allowing users to securely connect to the Zendesk API by inputting the necessary authentication credentials, such as API tokens or other authentication keys.
Error Handling Support: The interface is equipped with comprehensive error handling support, ensuring that any errors or exceptions encountered during the data retrieval or writing process are efficiently managed and appropriately communicated to users for prompt resolution.
Data Visualization and Reporting: The ZappySys API Driver facilitates the seamless processing and presentation of the retrieved data from Zendesk, enabling users to generate comprehensive reports and visualizations for further analysis and decision-making purposes.

Overall, the ZappySys API Driver serves as a powerful tool for streamlining the integration of applications with Zendesk, providing users with a convenient and efficient way to access and manage data, all through a user-friendly and intuitive interface.