Release Notes
On this page you can find what's new in Zendesk Connector.
| Date | Description |
|---|---|
| 2024-06-03 | New - Performance improvement for many endpoints such as get_tickets, get_tickets_incr, get_users, get_organizations, get_ticket_metrics and more. |
| 2024-06-03 | New - New endpoints for incremental fetch - get_users_incr, get_organizations_incr, get_ticket_metric_events_incr. |
| 2024-06-03 | New - New endpoint search_export to return more than 1000 records from search result. search endpoint returns only 1000 records but search_Export returns more than 1000. |
| 2024-06-03 | Modified - Changed default offset pagination method (OBP) to cursor based pagination (CBP) to allow more than 10000 records. Zendesk indicated they will discontinue Offset based pagination (OBP) in future. If new cursor based pagination method (CBP) not used then you may see this error {"errors":[{"code":"InvalidPaginationDepth","title":"Pagination requests using Offset Pagination are limited to page 100 or up to 10000 records (page * per_page)","detail":"There are limits to the page depth in Offset Pagination. Offset Pagination will be deprecated fully in the near future.\nPlease switch to Cursor Pagination at the earliest. Cursor Pagination does not have any limits.\nSee https://developer.zendesk.com/documentation/api-basics/pagination/comparing-cursor-pagination-and-offset-pagination\n","source":{"parameter":"page"},"status":"400","links":{"related":{"title":"Pagination | Zendesk Developer Docs","href":"https://developer.zendesk.com/api-reference/introduction/pagination"},"announcement":{"title":"New limits for offset-based pagination | Zendesk Article","href":"https://support.zendesk.com/hc/en-us/articles/5591904358938-New-limits-for-offset-based-pagination"}}}]} |
| 2024-01-08 | New - Added CRUD operations (Insert, Update, Delete and Upsert) for Users and Organizations table. For Users table you can do Upsert in Bulk mode. |
| 2023-11-15 | Modified - Added API call delay property NextUrlWaitInMs to avoid error 429 (too many requests) during Pagination |
| 2023-10-30 | Modified - Change Domain Label to Sub Domain to avoid confusion |
| 2022-11-22 | Fix - Added MaxRows=1000 for get_search endpoint to avoid error when more than 1000 rows returned in search |
| 2022-10-27 | New - Updated Read Tickets (Incremental) endpoint to support functions in Start Time Parameter. Now you can use date time function (i.e. yesterday, monthstart etc) along with static date (i.e. 2021-01-01 or 2021-01-01 23:59:59) to set incremental extract date. |
| 2022-10-27 | New - Added support for separate columns for custom_fields (Previous approach was limited to 5 fields only) |
| 2022-08-16 | New - Added comment feature on existing ticket along with html body (e.g. Update Tickets SET comment_body='Closing this ticket' where Id=1234 - you can also set comment_body_html, comment_author_id, comment_public) |
| 2022-02-15 | Fix - Tickets (Incremental) endpoint doesnt stop pagination |
| 2022-02-15 | New - Added Retry for API Limit errors (status code 429) |
| 2022-01-31 | New - BREAKING: renamed some parameters, Added support for adding - removing tags in Bulk UPDATE operation using additional_tags, remove_tags input property |
| 2022-01-31 | New - BREAKING: Added support for Updating, Creating, Deleting Single Ticket without using Bulk mode (faster) |
| 2021-03-25 | New - Added new endpoint get_ticket_attachments, updated many ticket endpoints to use static columns |
| 2020-12-01 | New - Initial version |