How to integrate ServiceNow with Qlik Cloud

Integrate Qlik Cloud and ServiceNow
Integrate Qlik Cloud and ServiceNow

Learn how to quickly and efficiently connect ServiceNow with Qlik Cloud for smooth data access.

Read and write ServiceNow data effortlessly. Integrate, manage, and automate incidents, tasks, attachments, and records — almost no coding required. You can do it all using the high-performance ServiceNow ODBC Driver (powered by ServiceNow Connector for ZappySys API Driver). We'll walk you through the entire setup.

Ready to dive in? Download the product to jump right in, or follow the step-by-step guide below to see how it works.

Create data source using ServiceNow ODBC Driver

Video instructions

Watch this quick walkthrough to see how to configure your ServiceNow ODBC data source, or scroll down for the step-by-step written guide.

While this video uses the OData Connector as an example, the core concepts and setup process are exactly the same for the ServiceNow Connector.

Step-by-step instructions

To get data from ServiceNow using Qlik Cloud, we first need to create an ODBC data source. We will later read this data in Qlik Cloud. Perform these steps:

  1. Download and install ODBC PowerPack (if you haven't already).

  2. Search for odbc and open the ODBC Data Sources (64-bit):

    Open ODBC Data Source

  3. Create a User data source (User DSN) based on the ZappySys API Driver driver:

    ZappySys API Driver
    Create new User DSN for ZappySys API Driver
    • Create and use a User DSN if the client application runs under a User Account. This is the ideal option at design time (e.g., when developing in Visual Studio). Use it for both types of applications (64-bit and 32-bit).
    • Create and use a System DSN if the client application runs under a System Account (e.g., as a Windows Service). This is usually the required option in a production environment. If your Windows Service is a 32-bit application, you must use the 32-bit ODBC Data Source Administrator to configure this

  4. When the Configuration window appears give your data source a name if you haven't done that already, then select "ServiceNow" from the list of Popular Connectors. If "ServiceNow" is not present in the list, then click "Search Online" and download it. Then set the path to the location where you downloaded it. Finally, click Continue >> to proceed with configuring the DSN:

    ServicenowDSN
    ServiceNow
    ODBC DSN Template Selection

  5. Select your authentication scenario below to expand connection configuration steps to:

    • Configure the authentication in ServiceNow.
    • Enter those details into the ZappySys API Driver data source configuration.

    Basic Auth (UserName and Password)

    ServiceNow authentication

    Authenticate using ServiceNow instance username and password.

    Locate your ServiceNow instance credentials and use them for HTTP authentication:

    1. Go to https://developer.servicenow.com/dev.do and log in.
    2. Click on your profile picture.

    3. When a menu appears, click on Manage instance password or a similar option:

      Manage instance password in ServiceNow

    4. In a new window you will see your HTTP Basic Authentication credentials:

      Use instance credentials to authenticate to ServiceNow

    5. Done! Use this username and password when configuring HTTP Authentication parameters.

    API Connection Manager configuration

    Just perform these simple steps to finish authentication configuration:

    1. Set Authentication Type to Basic Auth (UserName and Password) [Http]
    2. Optional step. Modify API Base URL if needed (in most cases default will work).
    3. Fill in all the required parameters and set optional parameters if needed.
    4. Finally, hit OK button:
    ServicenowDSN
    ServiceNow
    Basic Auth (UserName and Password) [Http]
    https://[$InstanceName$].service-now.com/api/now
    Required Parameters
    InstanceName (e.g. mycompany) Fill-in the parameter...
    User name Fill-in the parameter...
    Password Fill-in the parameter...
    Optional Parameters
    ApiVersion v2
    RetryMode RetryWhenStatusCodeMatch
    RetryStatusCodeList 429
    RetryCountMax 5
    RetryMultiplyWaitTime True
    Date Time Value Handling
    ODBC DSN HTTP Connection Configuration
    Find full details in the ServiceNow Connector authentication reference.

    OAuth Authorization Code Grant (User Creds)

    ServiceNow authentication

    Authenticate using OAuth 2.0 Authorization Code Flow (3-legged)

    Create OAuth application and use it for authentication:

    1. Login to your instance at https://your-instance-id.service-now.com.

    2. Start by clicking on menu item All, then search for oauth, and click Application Registry option:

      Locate OAuth configuration in ServiceNow

    3. Then click button New:

      Create new OAuth application in ServiceNow

    4. Continue by clicking Create an OAuth API endpoint for external clients option:

      Use ServiceNow OAuth application for external clients

    5. Move on by naming your OAuth application and entering a Client Secret (or let it be generated automatically).

    6. Click on the lock icon next to the Redirect URL. Enter https://zappysys.com/oauth. This is not needed if you use Client Credentials Grant or Password Grant

    7. Finally give it a final touch by increasing the Refresh Token Lifespan value to 315,360,000 (it should last for 10 years):

      Configure OAuth application in ServiceNow
    8. Change Default Grant Type as per your need.
      NOTE: If you prefer to use Client Credentials grant (Service account style access without using real userid-password) then your admin must enable it. Client Credentials is only supported on instances where it is explicitly enabled by the ServiceNow administrator. Its not supported in Dev / Free instance.

    9. Done! Now you can use Client ID and Client Secret when configuring OAuth Authentication parameters.

    Enable Client Credentials Grant Type

    • Enable the Client Credentials Grant Type: Go to System Properties > All Properties, create a new property named glide.oauth.inbound.client.credential.grant_type.enabled, and set it to true.
    • Configure the OAuth Application: Navigate to System OAuth > Application Registry, click New, and select Create an OAuth API endpoint for external clients. Set the name and save the record. In the Default Grant Type field, select Client Credentials and associate it with the integration user.
    API Connection Manager configuration

    Just perform these simple steps to finish authentication configuration:

    1. Set Authentication Type to OAuth Authorization Code Grant (User Creds) [OAuth]
    2. Optional step. Modify API Base URL if needed (in most cases default will work).
    3. Fill in all the required parameters and set optional parameters if needed.
    4. Press Generate Token button to generate the tokens.
    5. Finally, hit OK button:
    ServicenowDSN
    ServiceNow
    OAuth Authorization Code Grant (User Creds) [OAuth]
    https://[$InstanceName$].service-now.com/api/now
    Required Parameters
    Redirect URI (***Must match as App Registry Page***) Fill-in the parameter...
    ODBC DSN OAuth Connection Configuration
    Find full details in the ServiceNow Connector authentication reference.

    OAuth Client Credentials Grant (Must be enabled by Admin)

    ServiceNow authentication

    Authenticate using OAuth Client Credentials Grant (Client ID and Client Secret). [API reference]

    Create OAuth application and use it for authentication:

    1. Login to your instance at https://your-instance-id.service-now.com.

    2. Start by clicking on menu item All, then search for oauth, and click Application Registry option:

      Locate OAuth configuration in ServiceNow

    3. Then click button New:

      Create new OAuth application in ServiceNow

    4. Continue by clicking Create an OAuth API endpoint for external clients option:

      Use ServiceNow OAuth application for external clients

    5. Move on by naming your OAuth application and entering a Client Secret (or let it be generated automatically).

    6. Click on the lock icon next to the Redirect URL. Enter https://zappysys.com/oauth. This is not needed if you use Client Credentials Grant or Password Grant

    7. Finally give it a final touch by increasing the Refresh Token Lifespan value to 315,360,000 (it should last for 10 years):

      Configure OAuth application in ServiceNow
    8. Change Default Grant Type as per your need.
      NOTE: If you prefer to use Client Credentials grant (Service account style access without using real userid-password) then your admin must enable it. Client Credentials is only supported on instances where it is explicitly enabled by the ServiceNow administrator. Its not supported in Dev / Free instance.

    9. Done! Now you can use Client ID and Client Secret when configuring OAuth Authentication parameters.

    Enable Client Credentials Grant Type

    • Enable the Client Credentials Grant Type: Go to System Properties > All Properties, create a new property named glide.oauth.inbound.client.credential.grant_type.enabled, and set it to true.
    • Configure the OAuth Application: Navigate to System OAuth > Application Registry, click New, and select Create an OAuth API endpoint for external clients. Set the name and save the record. In the Default Grant Type field, select Client Credentials and associate it with the integration user.
    API Connection Manager configuration

    Just perform these simple steps to finish authentication configuration:

    1. Set Authentication Type to OAuth Client Credentials Grant (Must be enabled by Admin) [OAuth]
    2. Optional step. Modify API Base URL if needed (in most cases default will work).
    3. Fill in all the required parameters and set optional parameters if needed.
    4. Finally, hit OK button:
    ServicenowDSN
    ServiceNow
    OAuth Client Credentials Grant (Must be enabled by Admin) [OAuth]
    https://[$InstanceName$].service-now.com/api/now
    There are no parameters to configure.
    ODBC DSN OAuth Connection Configuration
    Find full details in the ServiceNow Connector authentication reference.

    OAuth Password Grant

    ServiceNow authentication

    Authenticate using OAuth Password Grant (ServiceNow instance username, password, OAuth Client ID, and Client Secret). [API reference]

    Create OAuth application and use it for authentication:

    1. Login to your instance at https://your-instance-id.service-now.com.

    2. Start by clicking on menu item All, then search for oauth, and click Application Registry option:

      Locate OAuth configuration in ServiceNow

    3. Then click button New:

      Create new OAuth application in ServiceNow

    4. Continue by clicking Create an OAuth API endpoint for external clients option:

      Use ServiceNow OAuth application for external clients

    5. Move on by naming your OAuth application and entering a Client Secret (or let it be generated automatically).

    6. Click on the lock icon next to the Redirect URL. Enter https://zappysys.com/oauth. This is not needed if you use Client Credentials Grant or Password Grant

    7. Finally give it a final touch by increasing the Refresh Token Lifespan value to 315,360,000 (it should last for 10 years):

      Configure OAuth application in ServiceNow
    8. Change Default Grant Type as per your need.
      NOTE: If you prefer to use Client Credentials grant (Service account style access without using real userid-password) then your admin must enable it. Client Credentials is only supported on instances where it is explicitly enabled by the ServiceNow administrator. Its not supported in Dev / Free instance.

    9. Done! Now you can use Client ID and Client Secret when configuring OAuth Authentication parameters.

    Enable Client Credentials Grant Type

    • Enable the Client Credentials Grant Type: Go to System Properties > All Properties, create a new property named glide.oauth.inbound.client.credential.grant_type.enabled, and set it to true.
    • Configure the OAuth Application: Navigate to System OAuth > Application Registry, click New, and select Create an OAuth API endpoint for external clients. Set the name and save the record. In the Default Grant Type field, select Client Credentials and associate it with the integration user.
    API Connection Manager configuration

    Just perform these simple steps to finish authentication configuration:

    1. Set Authentication Type to OAuth Password Grant [OAuth]
    2. Optional step. Modify API Base URL if needed (in most cases default will work).
    3. Fill in all the required parameters and set optional parameters if needed.
    4. Finally, hit OK button:
    ServicenowDSN
    ServiceNow
    OAuth Password Grant [OAuth]
    https://[$InstanceName$].service-now.com/api/now
    Required Parameters
    User name Fill-in the parameter...
    Password Fill-in the parameter...
    ODBC DSN OAuth Connection Configuration
    Find full details in the ServiceNow Connector authentication reference.

  6. Once the data source connection has been configured, it's time to configure the SQL query. Select the Preview tab and then click Query Builder button to configure the SQL query:

    ZappySys API Driver - ServiceNow
    Read and write ServiceNow data effortlessly. Integrate, manage, and automate incidents, tasks, attachments, and records — almost no coding required.
    ServicenowDSN
    Open Query Builder in API ODBC Driver to read and write data to REST API

  7. Start by selecting the Table or Endpoint you are interested in and then configure the parameters. This will generate a query that we will use in Qlik Cloud to retrieve data from ServiceNow. Hit OK button to use this query in the next step. 

    SELECT * FROM incident 

--Using Primary Key				
--SELECT * FROM any_table_here WHERE sys_id='109562a3c611227500a7b7ff98cc0dc7' --Primary Key in WHERE clause

--OR-- 

--Use below to query system / hidden tables (faster response - No Table name lookup needed in below)
SELECT * FROM get_table_rows WITH(TableName='incident', Query='number=INC0000001')

--=================================
--Examples: Using Filter Expression
--=================================
-- Incremental Load Pattern: Load only incidents updated in the last 24 hours (see FUN_TO_DATETIME function help for more information, you can use +/- d, m, y, min,h,s along with now, today, yesterday, weekstart, weekend, monthstart, monthend, yearstart, yearend functions)
--SELECT * FROM incident WITH(Query='sys_updated_on>=<<today-1d,FUN_TO_DATETIME>>')

--SELECT * FROM incident WITH(Query='number=INC0000001') --Equal condition
--SELECT * FROM incident WITH(Query='number!=INC0000001') --Not equal condition
--SELECT * FROM incident WITH(Query='numberININC0000001,INC0000002,INC0000003') --IN condition
--SELECT * FROM incident WITH(Query='number=INC0000001^state=7') --AND condition
--SELECT * FROM incident WITH(Query='number=INC0000001^ORnumber=INC0000002') --OR condition
--SELECT * FROM incident WITH(Query='numberLIKE0001') --LIKE condition
--SELECT * FROM incident WITH(Query='numberSTARTSWITHINC00') --StartWith condition
--SELECT * FROM incident WITH(Query='numberENDSWITH0001') --StartWith condition
--SELECT * FROM incident WITH(Query='number=INC0000001^state=7^NQORnumber=INC0000002') --AND / OR MIXED using NQ (NewQuery Operator)  -- (number=INC0000001 and state=7) OR (number=INC0000002)

--more information about filter here https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html


-- To read all available tables execute this query:
-- SELECT * FROM Tables

-- Other common tables:
-----------------------
-- SELECT * FROM sys_db_object
-- SELECT * FROM sys_dictionary
-- SELECT * FROM sys_user
-- SELECT * FROM sys_user_has_role
-- SELECT * FROM sys_user_grmember
-- SELECT * FROM task
-- SELECT * FROM task_sla
-- SELECT * FROM incident
-- SELECT * FROM incident_sla
-- SELECT * FROM change_request
-- SELECT * FROM cmdb_ci_computer
-- SELECT * FROM cmdb_ci_outage
-- SELECT * FROM cmdb_ci
-- SELECT * FROM sn_customerservice_case
-- SELECT * FROM kb_knowledge
-- SELECT * FROM kb_use
-- SELECT * FROM sc_req_item
-- SELECT * FROM sc_request
-- SELECT * FROM sc_task
    Configure table/endpoint parameters in ODBC data source based on API Driver
    Some parameters configured in this window will be passed to the ServiceNow API, e.g. filtering parameters. It means that filtering will be done on the server side (instead of the client side), enabling you to get only the meaningful data much faster.

  8. Now hit Preview Data button to preview the data using the generated SQL query. If you are satisfied with the result, use this query in Qlik Cloud:

    ZappySys API Driver - ServiceNow
    Read and write ServiceNow data effortlessly. Integrate, manage, and automate incidents, tasks, attachments, and records — almost no coding required.
    ServicenowDSN
    SELECT * FROM incident 

--Using Primary Key				
--SELECT * FROM any_table_here WHERE sys_id='109562a3c611227500a7b7ff98cc0dc7' --Primary Key in WHERE clause

--OR-- 

--Use below to query system / hidden tables (faster response - No Table name lookup needed in below)
SELECT * FROM get_table_rows WITH(TableName='incident', Query='number=INC0000001')

--=================================
--Examples: Using Filter Expression
--=================================
-- Incremental Load Pattern: Load only incidents updated in the last 24 hours (see FUN_TO_DATETIME function help for more information, you can use +/- d, m, y, min,h,s along with now, today, yesterday, weekstart, weekend, monthstart, monthend, yearstart, yearend functions)
--SELECT * FROM incident WITH(Query='sys_updated_on>=<<today-1d,FUN_TO_DATETIME>>')

--SELECT * FROM incident WITH(Query='number=INC0000001') --Equal condition
--SELECT * FROM incident WITH(Query='number!=INC0000001') --Not equal condition
--SELECT * FROM incident WITH(Query='numberININC0000001,INC0000002,INC0000003') --IN condition
--SELECT * FROM incident WITH(Query='number=INC0000001^state=7') --AND condition
--SELECT * FROM incident WITH(Query='number=INC0000001^ORnumber=INC0000002') --OR condition
--SELECT * FROM incident WITH(Query='numberLIKE0001') --LIKE condition
--SELECT * FROM incident WITH(Query='numberSTARTSWITHINC00') --StartWith condition
--SELECT * FROM incident WITH(Query='numberENDSWITH0001') --StartWith condition
--SELECT * FROM incident WITH(Query='number=INC0000001^state=7^NQORnumber=INC0000002') --AND / OR MIXED using NQ (NewQuery Operator)  -- (number=INC0000001 and state=7) OR (number=INC0000002)

--more information about filter here https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html


-- To read all available tables execute this query:
-- SELECT * FROM Tables

-- Other common tables:
-----------------------
-- SELECT * FROM sys_db_object
-- SELECT * FROM sys_dictionary
-- SELECT * FROM sys_user
-- SELECT * FROM sys_user_has_role
-- SELECT * FROM sys_user_grmember
-- SELECT * FROM task
-- SELECT * FROM task_sla
-- SELECT * FROM incident
-- SELECT * FROM incident_sla
-- SELECT * FROM change_request
-- SELECT * FROM cmdb_ci_computer
-- SELECT * FROM cmdb_ci_outage
-- SELECT * FROM cmdb_ci
-- SELECT * FROM sn_customerservice_case
-- SELECT * FROM kb_knowledge
-- SELECT * FROM kb_use
-- SELECT * FROM sc_req_item
-- SELECT * FROM sc_request
-- SELECT * FROM sc_task
    API ODBC Driver-based data source data preview
    You can also access data quickly from the tables dropdown by selecting <Select table>.
    A WHERE clause, LIMIT keyword will be performed on the client side, meaning that the whole result set will be retrieved from the ServiceNow API first, and only then the filtering will be applied to the data. If possible, it is recommended to use parameters in Query Builder to filter the data on the server side (in ServiceNow servers).

  9. Click OK to finish creating the data source.

Set up Qlik Direct Access data gateway

To connect to the ServiceNow data, you need a secure pipeline between your Qlik Cloud tenant and the ServiceNow ODBC DSN. Let's download, deploy, and register the Qlik data gateway to make this happen.

  1. First, log into your My Qlik tenants portal and choose your tenant:

    • Navigate to Administration.

    • Select Spaces.

    Open Spaces in Qlik Cloud Administration

  2. Create a shared space if you do not have one yet:

    • Click Create new.

    • Name shared space and confirm.

    Create shared space in Qlik Cloud

  3. Next, let's grab the gateway installer:

    • Navigate to Administration.

    • Select Data gateways.

    Open Data gateways in Qlik Cloud Administration

  4. Download the gateway:

    • Click Deploy.

    • Select Data Gateway - Direct Access (Windows).

    • Check acknowledgement box.

    • Click Download.

    Click Deploy to download Qlik data gateway

  5. If you are not running this locally, copy the installer to your target machine.

    The ODBC PowerPack and the Qlik Direct Access gateway must be installed on the exact same machine.

  6. Install the Qlik Direct Access gateway.

  7. Once installed, open an elevated Command Prompt on the gateway machine:

    Open command prompt as administrator for gateway setup

  8. Link the gateway to your tenant:

    • Navigate to ConnectorAgent directory.

    • Run tenant URL setup command.

    Link Qlik data gateway with tenant URL 
    cd \
cd "Program Files\Qlik\ConnectorAgent\ConnectorAgent"
ConnectorAgent.exe qcs set_config --tenant_url https://<tenant>.qlikcloud.com

  9. Generate your data gateway key:

    Generate gateway key in Qlik tenant 
    ConnectorAgent.exe qcs generate_keys

  10. Start the gateway service:

    Start Qlik data gateway service 
    ConnectorAgent.exe service start

  11. Generate and copy the registration payload:

    • Run registration command.

    • Copy output text.

    Open Qlik gateway configuration details 
    ConnectorAgent.exe qcs get_registration

  12. Now let's head back to the Qlik Cloud Administration page to complete the data gateway registration.

  13. Create the gateway entry in your tenant and apply the key:

    • Name gateway.

    • Select Direct Access for Gateway type.

    • Select shared space.

    • Paste generated key.

    • Click Create.

    Create Qlik data gateway and set key in tenant portal

  14. Finally, verify the status shows Connected:

    Verify Qlik data gateway status as Connected

Create ODBC connection in Analytics

With the gateway actively running, let's build the actual ODBC connection in Analytics.

  1. Navigate to your My Qlik tenants page, choose your tenant, select the Analytics tile, and click the Create menu item:

    Open Analytics catalog and go to Create section in Qlik Cloud

  2. Click the Data connection tile:

    Click Create connection in Qlik Analytics

  3. Next, let's create the ODBC data connection by selecting your shared space and finding the right connector:

    • Pick your shared space.

    • Search for odbc.

    • Choose the ODBC (via Direct Access gateway) option.

    Select ODBC connector via Qlik data gateway

  4. Finally, configure the ODBC connection fields to wrap up the setup:

    • Select your Data gateway.

    • Select the System DSN option.

    • Choose the ODBC source (DSN).

    • Select the DB2 SQL syntax.

    • Name the connection.

    • Click Test connection, then click Create.

    ServicenowDSN
    Configure and create ODBC connection in Qlik Cloud

  5. Connection is ready!

You are now successfully wired up to your ServiceNow data. Let's see how to actually load it into your dashboard.

Load ServiceNow data into Qlik Cloud

Depending on your specific use case, you can choose one of the two methods below to bring your data into the Qlik Cloud environment for analysis.

Use Analytics app with Data load editor

This is the best method if you need to run dynamic SQL. We will use your new gateway connection in the Data load editor to pull the data and verify it visually.

  1. Navigate to your My Qlik tenants page, choose your tenant, select the Analytics tile, and click the Create menu item:

    Open Analytics catalog and go to Create section in Qlik Cloud

  2. Click the Application tile to start creating a new application:

    Click Application to create a new app in Qlik Cloud

  3. Next, create the application within your shared space:

    • Name the application.

    • Select your shared space.

    • Click the Create button.

    Create application in shared space in Qlik Cloud

  4. Now, open the new application and click the Data load editor option:

    Open Data load editor in Qlik application

  5. With the editor open, you can configure your DSN and SQL query before running the data load:

    • Select your shared space connection.

    • Click the gateway connection button to use the ODBC (via Direct Access gateway) option.

    • Name the table as MyData and prepare your SQL load script.

    • Click Load data.

    SELECT * FROM incident --Using Primary Key --SELECT * FROM any_table_here WHERE sys_id='109562a3c611227500a7b7ff98cc0dc7' --Primary Key in WHERE clause --OR-- --Use below to query system / hidden tables (faster response - No Table name lookup needed in below) SELECT * FROM get_table_rows WITH(TableName='incident', Query='number=INC0000001') --================================= --Examples: Using Filter Expression --================================= -- Incremental Load Pattern: Load only incidents updated in the last 24 hours (see FUN_TO_DATETIME function help for more information, you can use +/- d, m, y, min,h,s along with now, today, yesterday, weekstart, weekend, monthstart, monthend, yearstart, yearend functions) --SELECT * FROM incident WITH(Query='sys_updated_on>=<<today-1d,FUN_TO_DATETIME>>') --SELECT * FROM incident WITH(Query='number=INC0000001') --Equal condition --SELECT * FROM incident WITH(Query='number!=INC0000001') --Not equal condition --SELECT * FROM incident WITH(Query='numberININC0000001,INC0000002,INC0000003') --IN condition --SELECT * FROM incident WITH(Query='number=INC0000001^state=7') --AND condition --SELECT * FROM incident WITH(Query='number=INC0000001^ORnumber=INC0000002') --OR condition --SELECT * FROM incident WITH(Query='numberLIKE0001') --LIKE condition --SELECT * FROM incident WITH(Query='numberSTARTSWITHINC00') --StartWith condition --SELECT * FROM incident WITH(Query='numberENDSWITH0001') --StartWith condition --SELECT * FROM incident WITH(Query='number=INC0000001^state=7^NQORnumber=INC0000002') --AND / OR MIXED using NQ (NewQuery Operator) -- (number=INC0000001 and state=7) OR (number=INC0000002) --more information about filter here https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html -- To read all available tables execute this query: -- SELECT * FROM Tables -- Other common tables: ----------------------- -- SELECT * FROM sys_db_object -- SELECT * FROM sys_dictionary -- SELECT * FROM sys_user -- SELECT * FROM sys_user_has_role -- SELECT * FROM sys_user_grmember -- SELECT * FROM task -- SELECT * FROM task_sla -- SELECT * FROM incident -- SELECT * FROM incident_sla -- SELECT * FROM change_request -- SELECT * FROM cmdb_ci_computer -- SELECT * FROM cmdb_ci_outage -- SELECT * FROM cmdb_ci -- SELECT * FROM sn_customerservice_case -- SELECT * FROM kb_knowledge -- SELECT * FROM kb_use -- SELECT * FROM sc_req_item -- SELECT * FROM sc_request -- SELECT * FROM sc_task
    Configure SQL query in Qlik Data load editor using ODBC connection 
    LIB CONNECT TO 'My Shared Space:Gateway Connection';

MyData:

LOAD *;

SQL
SELECT * FROM incident 

--Using Primary Key				
--SELECT * FROM any_table_here WHERE sys_id='109562a3c611227500a7b7ff98cc0dc7' --Primary Key in WHERE clause

--OR-- 

--Use below to query system / hidden tables (faster response - No Table name lookup needed in below)
SELECT * FROM get_table_rows WITH(TableName='incident', Query='number=INC0000001')

--=================================
--Examples: Using Filter Expression
--=================================
-- Incremental Load Pattern: Load only incidents updated in the last 24 hours (see FUN_TO_DATETIME function help for more information, you can use +/- d, m, y, min,h,s along with now, today, yesterday, weekstart, weekend, monthstart, monthend, yearstart, yearend functions)
--SELECT * FROM incident WITH(Query='sys_updated_on>=<<today-1d,FUN_TO_DATETIME>>')

--SELECT * FROM incident WITH(Query='number=INC0000001') --Equal condition
--SELECT * FROM incident WITH(Query='number!=INC0000001') --Not equal condition
--SELECT * FROM incident WITH(Query='numberININC0000001,INC0000002,INC0000003') --IN condition
--SELECT * FROM incident WITH(Query='number=INC0000001^state=7') --AND condition
--SELECT * FROM incident WITH(Query='number=INC0000001^ORnumber=INC0000002') --OR condition
--SELECT * FROM incident WITH(Query='numberLIKE0001') --LIKE condition
--SELECT * FROM incident WITH(Query='numberSTARTSWITHINC00') --StartWith condition
--SELECT * FROM incident WITH(Query='numberENDSWITH0001') --StartWith condition
--SELECT * FROM incident WITH(Query='number=INC0000001^state=7^NQORnumber=INC0000002') --AND / OR MIXED using NQ (NewQuery Operator)  -- (number=INC0000001 and state=7) OR (number=INC0000002)

--more information about filter here https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html


-- To read all available tables execute this query:
-- SELECT * FROM Tables

-- Other common tables:
-----------------------
-- SELECT * FROM sys_db_object
-- SELECT * FROM sys_dictionary
-- SELECT * FROM sys_user
-- SELECT * FROM sys_user_has_role
-- SELECT * FROM sys_user_grmember
-- SELECT * FROM task
-- SELECT * FROM task_sla
-- SELECT * FROM incident
-- SELECT * FROM incident_sla
-- SELECT * FROM change_request
-- SELECT * FROM cmdb_ci_computer
-- SELECT * FROM cmdb_ci_outage
-- SELECT * FROM cmdb_ci
-- SELECT * FROM sn_customerservice_case
-- SELECT * FROM kb_knowledge
-- SELECT * FROM kb_use
-- SELECT * FROM sc_req_item
-- SELECT * FROM sc_request
-- SELECT * FROM sc_task

  6. Once the data has successfully loaded, go to the sheet to build your dashboard:

    • Select the Sheet option.

    • Select the Fields section.

    • Drag and drop the fields onto the sheet to create your visuals.

    MyData
    Add fields from loaded MyData table to Qlik sheet

  7. Your ServiceNow data is now ready for analysis!

Use Data flow for data integration

Use this method if you want to build a complete source-to-destination pipeline directly inside Qlik Cloud.

  1. Navigate to your My Qlik tenants page, choose your tenant, select the Analytics tile, and click the Create menu item:

    Open Analytics catalog and go to Create section in Qlik Cloud

  2. Click the Data flow tile to start building your integration:

    Click Create data flow in Qlik Analytics

  3. Next, create the data flow within your shared space:

    • Name your data flow.

    • Select your shared space.

    • Click the Create button.

    Create data flow in shared space in Qlik Cloud

  4. Now that the data flow is created, open the editor and browse your available connections:

    • Select the Editor tab.

    • Click the Browse connections button.

    Open connection browser in Qlik data flow editor

  5. Select the gateway-backed ODBC connection we set up earlier:

    • Choose your gateway connection.

    • Click Next.

    Select gateway connection in Qlik data flow

  6. Select your source tables and the specific fields you want to import:

    • Select one or multiple tables.

    • Uncheck any unwanted columns (optional).

    • Click Finish.

    Select source tables in Qlik data flow

  7. Map your source and destination nodes to define the flow:

    • Connect the source node to the destination node.

    • Click Run flow to start the integration process.

    Connect source to destination in Qlik data flow

  8. Wait for the successful completion message to appear:

    Qlik data flow completed successfully

  9. Your ServiceNow data integration is now complete!

Optional: Centralized data access via ZappySys Data Gateway

In some situations, you may need to provide ServiceNow data access to multiple users or services. Configuring the data source on a Data Gateway creates a single, centralized connection point for this purpose.

This configuration provides two primary advantages:

  • Centralized data access
    The data source is configured once on the gateway, eliminating the need to set it up individually on each user's machine or application. This significantly simplifies the management process.
  • Centralized access control
    Since all connections route through the gateway, access can be governed or revoked from a single location for all users.
Data Gateway
Local ODBC
data source
Simple configuration
Installation Single machine Per machine
Connectivity Local and remote Local only
Connections limit Limited by License Unlimited
Central data access
Central access control
More flexible cost

To achieve this, you must first create a data source in the Data Gateway (server-side) and then create an ODBC data source in Qlik Cloud (client-side) to connect to it.

Let's not wait and get going!

Create ServiceNow data source in the gateway

In this section we will create a data source for ServiceNow in the Data Gateway. Let's follow these steps to accomplish that:

  1. Search for gateway in the Windows Start Menu and open ZappySys Data Gateway Configuration:

    Open ZappySys Data Gateway Service Manager

  2. Go to the Users tab and follow these steps to add a Data Gateway user:

    • Click the Add button
    • In the Login field enter a username, e.g., john
    • Then enter a Password
    • Check the Is Administrator checkbox
    • Click OK to save
    Data Gateway - Add User

  3. Now we are ready to add a data source:

    • Click the Add button
    • Give the Data source a name (have it handy for later)
    • Then select Native - ZappySys API Driver
    • Finally, click OK
    ServicenowDSN
    ZappySys API Driver
    Data Gateway - Add data source

  4. When the ZappySys API Driver configuration window opens, go back to ODBC Data Source Administrator where you already have the ServiceNow ODBC data source created and configured, and follow these steps on how to Import data source configuration into the Gateway:

    • Open ODBC data source configuration and click Copy settings:
      ZappySys API Driver - Configuration [Version: 2.0.1.10418]
      ZappySys API Driver - ServiceNow
      Read and write ServiceNow data effortlessly. Integrate, manage, and automate incidents, tasks, attachments, and records — almost no coding required.
      ServicenowDSN
      Copy connection string for ODBC application
    • The window opens, telling us the connection string was successfully copied to the clipboard: Successful connection string copying for ODBC application

    • Then go to Data Gateway configuration and in data source configuration window click Load settings:

      ServicenowDSN
      ZappySys API Driver - Configuration [Version: 2.0.1.10418]
      ZappySys API Driver - ServiceNow
      Read and write ServiceNow data effortlessly. Integrate, manage, and automate incidents, tasks, attachments, and records — almost no coding required.
      ServicenowDSN
      Load configuration in ZappySys Data Gateway data source
    • Once a window opens, just paste the settings by pressing CTRL+V or by clicking right mouse button and then Paste option.

  5. Once done, go to the Network Settings tab and Add a firewall rule for inbound traffic:

    Data Gateway - Add firewall rule for inbound connections
    • This will initially allow all inbound traffic.
    • Click Edit IP filters to restrict access to specific IP addresses or ranges.

  6. Crucial Step: After creating or modifying the data source, you must:

    • Click the Save button to persist your changes.
    • Hit Yes when prompted to restart the Data Gateway service.

    This ensures all changes are properly applied:

    ZappySys Data Gateway - Save Changes
    Skipping this step may cause the new settings to fail, preventing you from connecting to the data source.

Create ODBC data source to connect to the gateway

In this part we will create an ODBC data source to connect to the ZappySys Data Gateway from Qlik Cloud. To achieve that, let's perform these steps:

  1. Search for odbc and open the ODBC Data Sources (64-bit):

    Open ODBC Data Source

  2. Create a User data source (User DSN) based on the ODBC Driver 17 for SQL Server driver:

    ODBC Driver 17 for SQL Server
    Create new User DSN for ODBC Driver 17 for SQL Server
    If you don't see the ODBC Driver 17 for SQL Server driver in the list, choose a similar version.

  3. Then set a Name for the data source (e.g. Gateway) and the address of the Data Gateway:

    ZappySysGatewayDSN
    localhost,5000
    ODBC driver for SQL Server - Setting hostname and port
    Make sure you separate the hostname and port with a comma, e.g. localhost,5000.

  4. Proceed with the authentication part:

    • Select SQL Server authentication
    • In the Login ID field enter the user name you created in the Data Gateway, e.g., john
    • Set Password to the one you configured in the Data Gateway
    ODBC driver for SQL Server - Selecting SQL Authentication

  5. Then set the default database property to ServicenowDSN (the one we used in the Data Gateway):

    ServicenowDSN
    ServicenowDSN
    ODBC driver for SQL Server - Selecting database
    Make sure to type the data source name manually or copy/paste it directly into the field. Using the dropdown might fail because the Trust server certificate option is not enabled yet (next step).

  6. Continue by checking the Trust server certificate option:

    ODBC driver for SQL Server - Trusting certificate

  7. Once you do that, test the connection:

    ODBC driver for SQL Server - Testing connection

  8. If the connection is successful, everything is good:

    ODBC driver for SQL Server - Testing connection succeeded

  9. Done!

We are ready to move to the final step. Let's do it!

Access data in Qlik Cloud via the gateway

Finally, we are ready to read data from ServiceNow in Qlik Cloud via the Data Gateway. Follow these final steps:

  1. Go back to Qlik Cloud.

  2. Navigate to your My Qlik tenants page, choose your tenant, select the Analytics tile, and click the Create menu item:

    Open Analytics catalog and go to Create section in Qlik Cloud

  3. Click the Data connection tile:

    Click Create connection in Qlik Analytics

  4. Next, let's create the ODBC data connection by selecting your shared space and finding the right connector:

    • Pick your shared space.

    • Search for odbc.

    • Choose the ODBC (via Direct Access gateway) option.

    Select ODBC connector via Qlik data gateway

  5. Finally, configure the ODBC connection fields to wrap up the setup:

    • Select your Data gateway.

    • Select the System DSN option.

    • Choose the ODBC source (DSN).

    • Select the DB2 SQL syntax.

    • Name the connection.

    • Click Test connection, then click Create.

    ZappySysGatewayDSN
    Configure and create ODBC connection in Qlik Cloud

  6. Read the data the same way we discussed at the beginning of this article.

  7. That's it!

Now you can connect to ServiceNow data in Qlik Cloud via the ZappySys Data Gateway.

If you are asked for authentication details, use Database authentication, SQL authentication or Basic authentication option and enter the credentials you used when configuring the Data Gateway, e.g. john and your password.

Explore supported ServiceNow Connector actions

Got a specific use case in mind? We've mapped out exactly how to perform a variety of essential ServiceNow operations directly in Qlik Cloud, so you don't have to figure out the setup from scratch. Check out the step-by-step guides below:

Conclusion

In this article we showed you how to connect to ServiceNow in Qlik Cloud and integrate data without writing complex code — all of this was powered by ServiceNow ODBC Driver.

Download ODBC PowerPack now or ping us via chat if you have any questions or are looking for a specific feature (you can also reach out to us by submitting a ticket):

Download Chat

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