ServiceNow Connector for SSAS In this article you will learn how to integrate ServiceNow data in SSAS without coding in just a few clicks (live / bi-directional connection to ServiceNow). Allows the reading and writing of incidents, attachments, and more in ServiceNow without coding! The ZappySys ServiceNow API Connector provides easy-to-use, high-performance API access.. Using ServiceNow Connector you will be able to connect, read, and write data from within SSAS. Follow the steps below to see how we would accomplish that. Download Documentation The driver mentioned above is part of ODBC PowerPack which is a collection of high-performance Drivers for various API data source (i.e. REST API, JSON, XML, CSV, Amazon S3 and many more). Using familiar SQL query language you can make live connections and read/write data from API sources or JSON / XML / CSV Files inside SQL Server (T-SQL) or your favorite Reporting (i.e. Power BI, Tableau, Qlik, SSRS, MicroStrategy, Excel, MS Access), ETL Tools (i.e. Informatica, Talend, Pentaho, SSIS). You can also call our drivers from programming languages such as JAVA, C#, Python, PowerShell etc. If you are new to ODBC and ZappySys ODBC PowerPack then check the following links to get started. ODBC PowerPack - System Requirements and Installation Getting Started - Using ODBC PowerPack ODBC API Driver Help File

Connect to ServiceNow in other apps Connect to ServiceNow in SSIS Connect to ServiceNow in SQL Server Connect to ServiceNow in Power BI Connect to ServiceNow in SSRS Connect to ServiceNow in Informatica Connect to ServiceNow in MS Access Connect to ServiceNow in MS Excel Connect to ServiceNow in C# Connect to ServiceNow in Python Connect to ServiceNow in JAVA Connect to ServiceNow in Tableau Connect to ServiceNow in SAP Crystal Reports Connect to ServiceNow in Azure Data Factory (Pipeline) Connect to ServiceNow in Azure Data Factory (SSIS) Connect to ServiceNow in Talend Studio Connect to ServiceNow in UiPath Connect to ServiceNow in PowerShell Connect to ServiceNow in ODBC

Create Data Source in ZappySys Data Gateway based on API Driver

1. Download and install ZappySys ODBC PowerPack.

2. Search for gateway in start menu and Open ZappySys Data Gateway:
   

3. Go to Users Tab to add our first Gateway user. Click Add; we will give it a name tdsuser and enter password you like to give. Check Admin option and click OK to save. We will use these details later when we create linked server:
   

4. Now we are ready to add a data source. Click Add, give data source a name (Copy this name somewhere, we will need it later) and then select Native - ZappySys API Driver. Finally, click OK. And it will create the Data Set for it and open the ZS driver UI.

   ServicenowDSN

   
   

5. When the Configuration window appears give your data source a name if you haven't done that already, then select "ServiceNow" from the list of Popular Connectors. If "ServiceNow" is not present in the list, then click "Search Online" and download it. Then set the path to the location where you downloaded it. Finally, click Continue >> to proceed with configuring the DSN:

   ServicenowDSN

   ServiceNow

   

6. Now it's time to configure the Connection Manager. Select Authentication Type, e.g. Token Authentication. Then select API Base URL (in most cases, the default one is the right one). More info is available in the Authentication section.

    Basic Auth [Http]

   Authenticate using ServiceNow instance username and password.

   Steps how to get and use ServiceNow credentials
   

   Locate your ServiceNow instance credentials and use them for HTTP authentication:

   1. Go to https://developer.servicenow.com/dev.do and log in.
   2. Click on your profile picture.

   3. When a menu appears, click on Manage instance password or a similar option:

      

   4. In a new window you will see your HTTP Basic Authentication credentials:

      

   5. Done! Use this username and password when configuring OAuth Authentication parameters.

   Fill in all required parameters and set optional parameters if needed:

   ServicenowDSN

   ServiceNow

   Basic Auth [Http]

   https://[$InstanceName$].service-now.com/api/now

   Required Parameters
   InstanceName	Fill-in the parameter...
   User name	Fill-in the parameter...
   Password	Fill-in the parameter...
   Optional Parameters
   ApiVersion	v2
   RetryMode	RetryWhenStatusCodeMatch
   RetryStatusCodeList	429
   RetryCountMax	5
   RetryMultiplyWaitTime	True

   

    OAuth [OAuth]

   Authenticate using ServiceNow instance username, password, OAuth Client ID, and Client Secret. [API reference]

   Steps how to get and use ServiceNow credentials
   

   Create OAuth application and use it for authentication:

   1. Login to your instance at https://your-instance-id.service-now.com.

   2. Start by clicking on menu item All, then search for oauth, and click Application Registry option:

      

   3. Then click button New:

      

   4. Continue by clicking Create an OAuth API endpoint for external clients option:

      

   5. Move on by naming your OAuth application and entering a Client Secret (or let it be generated automatically).

   6. Finally give it a final touch by increasing the Refresh Token Lifespan value to 315,360,000 (it should last for 10 years):

      

   7. Done! Now you can use Client ID and Client Secret when configuring OAuth Authentication parameters.

   Fill in all required parameters and set optional parameters if needed:

   ServicenowDSN

   ServiceNow

   OAuth [OAuth]

   https://[$InstanceName$].service-now.com/api/now

   Required Parameters
   InstanceName	Fill-in the parameter...
   User name	Fill-in the parameter...
   Password	Fill-in the parameter...
   Client ID	Fill-in the parameter...
   Client Secret	Fill-in the parameter...
   ApiVersion	Fill-in the parameter...
   Optional Parameters
   RetryMode	RetryWhenStatusCodeMatch
   RetryStatusCodeList	429|503
   RetryCountMax	5
   RetryMultiplyWaitTime	True

   

7. Once the data source has been configured, you can preview data. Select the Preview tab and use settings similar to the following to preview data:
   

8. Click OK to finish creating the data source.

Read ServiceNow data in SSAS cube

With the data source created in the Data Gateway (previous step), we're now ready to read ServiceNow data in an SSAS cube. Before we dive in, open Visual Studio and create a new Analysis Services project. Then, you're all set!

Create data source based on ZappySys Data Gateway

Let's start by creating a data source for a cube, based on the Data Gateway's data source we created earlier. So, what are we waiting for? Let's do it!

1. Create a new data source:
2. Once a window opens, select Create a data source based on an existing or new connection option and click New...:
3. Here things become a little complicated, but do not despair, it's only for a little while. Just perform these little steps:
   • Select Native OLE DB\SQL Server Native Client 11.0 as provider.
   • Enter your Server name (or IP address) and Port, separated by a comma.
   • Select SQL Server Authentication option for authentication.
   • Input User name which has admin permissions in the ZappySys Data Gateway.
   • In Database name field enter the same data source name you use in the ZappySys Data Gateway.
   • Hopefully, our hard work is done, when we Test Connection.
   ServicenowDSN

   ServicenowDSN

   
   If SQL Server Native Client 11.0 is not listed as Native OLE DB provider, try using these:

   • Microsoft OLE DB Driver for SQL Server
   • Microsoft OLE DB Provider for SQL Server
4. Indeed, life is easy again:

Add data source view

We have data source in place, it's now time to add a data source view. Let's not waste a single second and get on to it!

1. Start by right-clicking on Data Source Views and then choosing New Data Source View...:
2. Select the previously created data source and click Next:
3. Ignore the Name Matching window and click Next.
4. Add the tables you will use in your SSAS cube:
   For cube dimensions, consider creating a Virtual Table in the Data Gateway's data source. Use the DISTINCT keyword in the SELECT statement to get unique values from the facts table, like this:

   SELECT DISTINCT Country FROM Customers

   For demonstration purposes we are using sample tables which may not be available in ServiceNow.
5. Review your data source view and click Finish:
6. Add the missing table relationships and you're done!

Create cube

We have a data source view ready to be used by our cube. Let's create one!

1. Start by right-clicking on Cubes and selecting New Cube... menu item:
2. Select tables you will use for the measures:
3. And then select the measures themselves:
4. Don't stop and select the dimensions too:
5. Move along and click Finish before the final steps:
6. Review your cube before processing it:
7. It's time for the grand finale! Hit Process... to create the cube:
8. A splendid success!

Execute MDX query

The cube is created and processed. It's time to reap what we sow! Just execute an MDX query and get ServiceNow data in your SSAS cube:

Advanced topics

Create Custom Stored Procedure in ZappySys Driver

You can create procedures to encapsulate custom logic and then only pass handful parameters rather than long SQL to execute your API call.

Steps to create Custom Stored Procedure in ZappySys Driver. You can insert Placeholders anywhere inside Procedure Body. Read more about placeholders here

1. Go to Custom Objects Tab and Click on Add button and Select Add Procedure:
   

2. Enter the desired Procedure name and click on OK:
   

3. Select the created Stored Procedure and write the your desired stored procedure and Save it and it will create the custom stored procedure in the ZappySys Driver:
   Here is an example stored procedure for ZappySys Driver. You can insert Placeholders anywhere inside Procedure Body. Read more about placeholders here
   

   CREATE PROCEDURE [usp_get_orders]
       @fromdate = '<<yyyy-MM-dd,FUN_TODAY>>'
    AS
       SELECT * FROM Orders where OrderDate >= '<@fromdate>';
   

   
   

4. That's it now go to Preview Tab and Execute your Stored Procedure using Exec Command. In this example it will extract the orders from the date 1996-01-01:
   

   Exec usp_get_orders '1996-01-01';

   
   

5. Let's generate the SQL Server Query Code to make the API call using stored procedure. Go to Code Generator Tab, select language as SQL Server and click on Generate button the generate the code.
   As we already created the linked server for this Data Source, in that you just need to copy the Select Query and need to use the linked server name which we have apply on the place of [MY_API_SERVICE] placeholder.
   

   SELECT * FROM OPENQUERY([MY_API_SERVICE], 'EXEC usp_get_orders @fromdate=''1996-07-30''')

   
   

6. Now go to SQL served and execute that query and it will make the API call using stored procedure and provide you the response.
   

Create Custom Virtual Table in ZappySys Driver

ZappySys API Drivers support flexible Query language so you can override Default Properties you configured on Data Source such as URL, Body. This way you don't have to create multiple Data Sources if you like to read data from multiple EndPoints. However not every application support supplying custom SQL to driver so you can only select Table from list returned from driver.

If you're dealing with Microsoft Access and need to import data from an SQL query, it's important to note that Access doesn't allow direct import of SQL queries. Instead, you can create custom objects (Virtual Tables) to handle the import process.

Many applications like MS Access, Informatica Designer wont give you option to specify custom SQL when you import Objects. In such case Virtual Table is very useful. You can create many Virtual Tables on the same Data Source (e.g. If you have 50 URLs with slight variations you can create virtual tables with just URL as Parameter setting.

1. Go to Custom Objects Tab and Click on Add button and Select Add Table:
   

2. Enter the desired Table name and click on OK:
   

3. And it will open the New Query Window Click on Cancel to close that window and go to Custom Objects Tab.

4. Select the created table, Select Text Type AS SQL and write the your desired SQL Query and Save it and it will create the custom table in the ZappySys Driver:
   Here is an example SQL query for ZappySys Driver. You can insert Placeholders also. Read more about placeholders here
   

   SELECT
     "ShipCountry",
     "OrderID",
     "CustomerID",
     "EmployeeID",
     "OrderDate",
     "RequiredDate",
     "ShippedDate",
     "ShipVia",
     "Freight",
     "ShipName",
     "ShipAddress",
     "ShipCity",
     "ShipRegion",
     "ShipPostalCode"
   FROM "Orders"
   Where "ShipCountry"='USA'

   
   

5. That's it now go to Preview Tab and Execute your custom virtual table query. In this example it will extract the orders for the USA Shipping Country only:
   

   SELECT * FROM "vt__usa_orders_only"

   
   

6. Let's generate the SQL Server Query Code to make the API call using stored procedure. Go to Code Generator Tab, select language as SQL Server and click on Generate button the generate the code.
   As we already created the linked server for this Data Source, in that you just need to copy the Select Query and need to use the linked server name which we have apply on the place of [MY_API_SERVICE] placeholder.
   

   SELECT * FROM OPENQUERY([MY_API_SERVICE], 'EXEC [usp_get_orders] ''1996-01-01''')

   
   

7. Now go to SQL served and execute that query and it will make the API call using stored procedure and provide you the response.
   

Actions supported by ServiceNow Connector

ServiceNow Connector Examples for SSAS Connection

This page offers a collection of SQL examples designed for seamless integration with the ZappySys API ODBC Driver under ODBC Data Source (36/64) or ZappySys Data Gateway, enhancing your ability to connect and interact with Prebuilt Connectors effectively.

SELECT * FROM incident 

--Using Primary Key				
--SELECT * FROM any_table_here WHERE sys_id='109562a3c611227500a7b7ff98cc0dc7' --Primary Key in WHERE clause

--Using Filter Expression
--SELECT * FROM incident WITH(Query='number=INC0000001') --Equal condition
--SELECT * FROM incident WITH(Query='number!=INC0000001') --Not equal condition
--SELECT * FROM incident WITH(Query='numberININC0000001,INC0000002,INC0000003') --IN condition
--SELECT * FROM incident WITH(Query='number=INC0000001^state=7') --AND condition
--SELECT * FROM incident WITH(Query='number=INC0000001^ORnumber=INC0000002') --OR condition
--SELECT * FROM incident WITH(Query='numberLIKE0001') --LIKE condition
--SELECT * FROM incident WITH(Query='numberSTARTSWITHINC00') --StartWith condition
--SELECT * FROM incident WITH(Query='numberENDSWITH0001') --StartWith condition
--SELECT * FROM incident WITH(Query='number=INC0000001^state=7^NQORnumber=INC0000002') --AND / OR MIXED using NQ (NewQuery Operator)  -- (number=INC0000001 and state=7) OR (number=INC0000002)

--more information about filter here https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html


-- To read all available tables execute this query:
-- SELECT * FROM Tables

-- Other common tables:
-----------------------
-- SELECT * FROM sys_db_object
-- SELECT * FROM sys_dictionary
-- SELECT * FROM sys_user
-- SELECT * FROM sys_user_has_role
-- SELECT * FROM sys_user_grmember
-- SELECT * FROM task
-- SELECT * FROM task_sla
-- SELECT * FROM incident
-- SELECT * FROM incident_sla
-- SELECT * FROM change_request
-- SELECT * FROM cmdb_ci_computer
-- SELECT * FROM cmdb_ci_outage
-- SELECT * FROM cmdb_ci
-- SELECT * FROM sn_customerservice_case
-- SELECT * FROM kb_knowledge
-- SELECT * FROM kb_use
-- SELECT * FROM sc_req_item
-- SELECT * FROM sc_request
-- SELECT * FROM sc_task

SELECT * FROM incident
WHERE sys_id = 'SYS_ID_GOES_HERE'

SELECT number,name FROM incident WITH (Fields='number,name') --Setting Fields parameter will speed up the query

--STEP#1 returns incident number and related company (sys_id)
SELECT number,company FROM incident

--STEP#2 find related table for company field
select name,reference from get_table_columns order by 1 WITH(TableName='incident')

--STEP#3 query related table with sys_id returned in step#1
select sys_id, name  from core_company where sys_id='31bea3d53790200044e0bfc8bcbe5dec'

SELECT * FROM incident WITH(Query='number=INC0000001') --Equal condition

--syntax (single condition)
--sysparm_query=<col_name><operator><value>

--syntax (multiple conditions)
--sysparm_query=<col_name><operator><value>[<operator><col_name><operator><value>]

--more info check below links
--  https://docs.servicenow.com/bundle/rome-application-development/page/integrate/inbound-rest/concept/c_TableAPI.html#title_table-GET
--  https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html
--  Some More Advanced Params listed here
--  https://developer.servicenow.com/dev.do#!/learn/learning-plans/xanadu/servicenow_application_developer/app_store_learnv2_rest_xanadu_request_parameters  

--More examples				
--SELECT * FROM any_table_here WHERE sys_id='109562a3c611227500a7b7ff98cc0dc7' --Primary Key in WHERE clause
--SELECT * FROM incident WITH(Query='number=INC0000001') --Equal condition
--SELECT * FROM incident WITH(Query='number!=INC0000001') --Not equal condition
--SELECT * FROM incident WITH(Query='numberININC0000001,INC0000002,INC0000003') --IN condition
--SELECT * FROM incident WITH(Query='number=INC0000001^state=7') --AND condition
--SELECT * FROM incident WITH(Query='number=INC0000001^ORnumber=INC0000002') --OR condition
--SELECT * FROM incident WITH(Query='numberLIKE0001') --LIKE condition
--SELECT * FROM incident WITH(Query='numberSTARTSWITHINC00') --StartWith condition
--SELECT * FROM incident WITH(Query='numberENDSWITH0001') --StartWith condition
--SELECT * FROM incident WITH(Query='number=INC0000001^state=7^NQORnumber=INC0000002') --AND / OR MIXED using NQ (NewQuery Operator)  -- (number=INC0000001 and state=7) OR (number=INC0000002)

INSERT INTO incident(incident_state, severity, category, cause)
VALUES (3, 1, 'software', 'Missing a software feature.')

UPDATE incident
SET cause = 'A bug in the software'
   ,severity = 3
   ,incident_state = 2
WHERE sys_id = 'SYS_ID_GOES_HERE'

DELETE incident
WHERE sys_id = 'SYS_ID_GOES_HERE'

SELECT * FROM Tables

SELECT * FROM SystemTables

SELECT * FROM UserTables

SELECT * FROM get_table_columns
where name = 'TableNameGoesHere'

SELECT * FROM get_table_columns_admin --requires readonly permissions on sys_dictionary and sys_db_object tables

SELECT *
FROM generic_request
WITH(
	Url='/v2/table/incident?sysparm_limit=10000&sysparm_query=numberLIKE0001^ORDERBYsys_created_on',
	Filter='$.result',
	Meta='sys_id:string;number:string;business_stc:int', --//comment this to see all columns (SLOW)
	PagingMode='ByResponseHeaderRfc5988',
  --Method='GET',
  --Body='{your POST body}'  
)

-- Request URL should be partial like this one:
-- /v2/some_table?some-parameter=somevalue1&some-parameter=somevalue2

Conclusion

In this article we discussed how to connect to ServiceNow in SSAS and integrate data without any coding. Click here to Download ServiceNow Connector for SSAS and try yourself see how easy it is. If you still have any question(s) then ask here or simply click on live chat icon below and ask our expert (see bottom-right corner of this page).

Download ServiceNow Connector for SSAS Documentation 

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