Update ticket with HTML comment
Adds an HTML-formatted comment to an existing ticket and updates its status. This example demonstrates setting comment_body_html in the UPDATE statement.
Update Tickets
SET comment_body_html='Closing <b>this</b> ticket'
, status='solved' --pending, new, closed
--, comment_author_id=123545
--, comment_public = 0 --or 1
Where Id = 1234