Read tickets CCed to user

Reads all tickets where a specific user is CCed. This example demonstrates using the get_tickets_for_user_cced endpoint with the user_id parameter.

Standard SQL query example

This is the base query accepted by the connector. To execute it in SQL Server, you have to pass it to the Data Gateway via a Linked Server. See how to accomplish this using the examples below.

SELECT * FROM get_tickets_for_user_cced
WITH(
	  user_id='123'
)

Using OPENQUERY in SQL Server

SELECT * FROM OPENQUERY([LS_TO_ZENDESK_IN_GATEWAY], 'SELECT * FROM get_tickets_for_user_cced
WITH(
	  user_id=''123''
)')

Using EXEC in SQL Server (handling larger SQL text)

The major drawback of OPENQUERY is its inability to incorporate variables within SQL statements. This often leads to the use of cumbersome dynamic SQL (with numerous ticks and escape characters).

Fortunately, starting with SQL 2005 and onwards, you can utilize the EXEC (your_sql) AT [LS_TO_ZENDESK_IN_GATEWAY] syntax.

DECLARE @MyQuery NVARCHAR(MAX) = 'SELECT * FROM get_tickets_for_user_cced
WITH(
	  user_id=''123''
)'
EXEC (@MyQuery) AT [LS_TO_ZENDESK_IN_GATEWAY]