Read tickets by IDs

Reads multiple tickets by specifying a list of ticket IDs. This example demonstrates how to use the get_tickets_by_ids endpoint with the ticket_ids parameter in the WITH clause.

Standard SQL query example

This is the base query accepted by the connector. To execute it in SQL Server, you have to pass it to the Data Gateway via a Linked Server. See how to accomplish this using the examples below.

SELECT * from get_tickets_by_ids
WITH(ticket_ids='104861,104860')

Using OPENQUERY in SQL Server

SELECT * FROM OPENQUERY([LS_TO_ZENDESK_IN_GATEWAY], 'SELECT * from get_tickets_by_ids
WITH(ticket_ids=''104861,104860'')')

Using EXEC in SQL Server (handling larger SQL text)

The major drawback of OPENQUERY is its inability to incorporate variables within SQL statements. This often leads to the use of cumbersome dynamic SQL (with numerous ticks and escape characters).

Fortunately, starting with SQL 2005 and onwards, you can utilize the EXEC (your_sql) AT [LS_TO_ZENDESK_IN_GATEWAY] syntax.

DECLARE @MyQuery NVARCHAR(MAX) = 'SELECT * from get_tickets_by_ids
WITH(ticket_ids=''104861,104860'')'
EXEC (@MyQuery) AT [LS_TO_ZENDESK_IN_GATEWAY]