Read a ticket by ID

Reads a single ticket by its ID. This example demonstrates how to filter the Tickets table using the WHERE clause to retrieve a specific ticket.

Standard SQL query example

This is the base query accepted by the connector. To execute it in SQL Server, you have to pass it to the Data Gateway via a Linked Server. See how to accomplish this using the examples below.

SELECT * from Tickets
WHERE ID=104861

Using OPENQUERY in SQL Server

SELECT * FROM OPENQUERY([LS_TO_ZENDESK_IN_GATEWAY], 'SELECT * from Tickets
WHERE ID=104861')

Using EXEC in SQL Server (handling larger SQL text)

The major drawback of OPENQUERY is its inability to incorporate variables within SQL statements. This often leads to the use of cumbersome dynamic SQL (with numerous ticks and escape characters).

Fortunately, starting with SQL 2005 and onwards, you can utilize the EXEC (your_sql) AT [LS_TO_ZENDESK_IN_GATEWAY] syntax.

DECLARE @MyQuery NVARCHAR(MAX) = 'SELECT * from Tickets
WHERE ID=104861'
EXEC (@MyQuery) AT [LS_TO_ZENDESK_IN_GATEWAY]