Bulk delete tickets using ID list

Deletes multiple tickets by specifying a comma-separated list of IDs. This example demonstrates using the Tickets_Bulk table and passing a list of IDs (max 100) in the WHERE clause.

Standard SQL query example

This is the base query accepted by the connector. To execute it in SQL Server, you have to pass it to the Data Gateway via a Linked Server. See how to accomplish this using the examples below.

DELETE FROM Tickets_Bulk WHERE [$$ticket_ids]='111,222,333'

Using OPENQUERY in SQL Server

SELECT * FROM OPENQUERY([LS_TO_ZENDESK_IN_GATEWAY], 'DELETE FROM Tickets_Bulk WHERE [$$ticket_ids]=''111,222,333''')

Using EXEC in SQL Server (handling larger SQL text)

The major drawback of OPENQUERY is its inability to incorporate variables within SQL statements. This often leads to the use of cumbersome dynamic SQL (with numerous ticks and escape characters).

Fortunately, starting with SQL 2005 and onwards, you can utilize the EXEC (your_sql) AT [LS_TO_ZENDESK_IN_GATEWAY] syntax.

DECLARE @MyQuery NVARCHAR(MAX) = 'DELETE FROM Tickets_Bulk WHERE [$$ticket_ids]=''111,222,333'''
EXEC (@MyQuery) AT [LS_TO_ZENDESK_IN_GATEWAY]