Bulk create tickets using SQL Server data

Creates multiple tickets in bulk using data from a SQL Server database. This example demonstrates using the SOURCE clause with the Tickets_BULK table to read data from an external ODBC/OLEDB source and insert it into Zendesk.

Standard SQL query example

This is the base query accepted by the connector. To execute it in SQL Server, you have to pass it to the Data Gateway via a Linked Server. See how to accomplish this using the examples below.

INSERT INTO Tickets_BULK 
SOURCE(
  'MSSQL' --ODBC or OLEDB
  ,'Data Source=localhost;Initial Catalog=Test;Integrated Security=true'
  ,'select ''Test Subject#1'' as subject,''new'' as status,''this is description#1'' as comment_body from Projects'
)

Using OPENQUERY in SQL Server

SELECT * FROM OPENQUERY([LS_TO_ZENDESK_IN_GATEWAY], 'INSERT INTO Tickets_BULK 
SOURCE(
  ''MSSQL'' --ODBC or OLEDB
  ,''Data Source=localhost;Initial Catalog=Test;Integrated Security=true''
  ,''select ''''Test Subject#1'''' as subject,''''new'''' as status,''''this is description#1'''' as comment_body from Projects''
)')

Using EXEC in SQL Server (handling larger SQL text)

The major drawback of OPENQUERY is its inability to incorporate variables within SQL statements. This often leads to the use of cumbersome dynamic SQL (with numerous ticks and escape characters).

Fortunately, starting with SQL 2005 and onwards, you can utilize the EXEC (your_sql) AT [LS_TO_ZENDESK_IN_GATEWAY] syntax.

DECLARE @MyQuery NVARCHAR(MAX) = 'INSERT INTO Tickets_BULK 
SOURCE(
  ''MSSQL'' --ODBC or OLEDB
  ,''Data Source=localhost;Initial Catalog=Test;Integrated Security=true''
  ,''select ''''Test Subject#1'''' as subject,''''new'''' as status,''''this is description#1'''' as comment_body from Projects''
)'
EXEC (@MyQuery) AT [LS_TO_ZENDESK_IN_GATEWAY]