Zendesk Connector

ZappySys Zendesk Connector provide read / write capability inside your app (see list below), using these drag and drop , high performance connector you can perform many Zendesk operations without any coding. You can use this connector to integrate Zendesk data inside apps like SSIS, SQL Server or popular ETL Platforms / BI Tools/ Reporting Apps / Programming languages (i.e. Informatica, Power BI, SSRS, Excel, C#, JAVA, Python)

Download for SSIS Download for Other Apps Documentation

Video Tutorial - Zendesk - Connector REST API Integration

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Actions supported by Zendesk Connector

Zendesk Connector support following actions for REST API integration. If some actions are not listed below then you can easily edit Connector file and enhance out of the box functionality.
 Read Tickets (All)
Get a list of all tickets in your account    [Read more...]
Parameter Description
Sort By Sort By field
Option Value
id id
assignee assignee
assignee.name assignee.name
created_at created_at
group group
locale locale
requester requester
requester.name requester.name
status status
subject subject
updated_at updated_at
Sort Order Sort order
Option Value
desc desc
asc asc
Extra Columns to Include
Option Value
Default
comment_count comment_count
External ID for Ticket
 Read Tickets changed after date (Incremental)
Get a list of tickets changed after specified date/time    [Read more...]
Parameter Description
Start Time (e.g. yyyy-MM-dd -OR- yyyy-MM-ddTHH:mm:ss) Start DateTime for data fetch. Tickets modified after this date/time is fetched. You can enter date in yyyy-MM-dd or yyyy-MM-ddTHH:mm:ss format. You can also use functions to get date. Supported functions now|today|yesterday|weekstart|weekend|monthstart|monthend|yearstart|yearend and supported intervals for add/subtract are ms|s|sec|min|h|hour|y|year|d|day|m|month|y|year. Example monthstart-3d (subtract 3days from month start)
Option Value
today today
yesterday yesterday
monthstart monthstart
monthend monthend
yearstart yearstart
yearend yearend
weekstart weekstart
weekend weekend
yearstart-1y yearstart-1y
yearend-1y yearend-1y
monthstart-1d monthstart-1d
monthend+1d monthend+1d
2022-01-31 2022-01-31
2022-01-31 23:59:59 2022-01-31 23:59:59
 Read Ticket(s) by ID
Get a list of all tickets in your account    [Read more...]
Parameter Description
Ticket ID(S) - Use Comma for multiple (e.g. 111,222)
 Read User(s) by ID
Get a list of users in your account for specific id(s)    [Read more...]
Parameter Description
User ID(S) - Use Comma for multiple (e.g. 111,222)
 Read Organization(s) by ID
Get a list of organizations in your account for specific id(s)    [Read more...]
Parameter Description
Organization ID(S) - Use Comma for multiple (e.g. 111,222)
 Read Tickets for Organization
Get all tickets for specified organization_id    [Read more...]
Parameter Description
Organization ID
 Read Tickets for User (Requested)
Get all requested tickets for specified user_id    [Read more...]
Parameter Description
User ID
 Read Tickets for User (CCed)
Get all CCed tickets for specified user_id    [Read more...]
Parameter Description
User ID
 Read Tickets for User (Assigned)
Get all assigned tickets for specified user_id    [Read more...]
Parameter Description
User ID
 Read Tickets (Recent)
Get all recent tickets    [Read more...]
 Read Tickets Count (All)
Returns an approximate count of tickets in the account. If the count exceeds 100,000, it is updated every 24 hours. The count[refreshed_at] property is a timestamp that indicates when the count was last updated. Note: When the count exceeds 100,000, count[refreshed_at] may occasionally be null. This indicates that the count is being updated in the background, and count[value] is limited to 100,000 until the update is complete.    [Read more...]
 Read Tickets Count (for Organization)
Returns an approximate count of tickets for specified organization_id. If the count exceeds 100,000, it is updated every 24 hours. The count[refreshed_at] property is a timestamp that indicates when the count was last updated. Note: When the count exceeds 100,000, count[refreshed_at] may occasionally be null. This indicates that the count is being updated in the background, and count[value] is limited to 100,000 until the update is complete.    [Read more...]
Parameter Description
Organization ID
 Read Ticket Metrics
Returns a list of tickets with their metrics..    [Read more...]
 Read Ticket Fields
Returns a list of all system and custom ticket fields in your account. For accounts without access to multiple ticket forms, positions can be changed using the Update Ticket Field endpoint or the Ticket Forms page in Zendesk Support (Admin > Manage > Ticket Forms). The Ticket Forms page shows the fields for the account. The order of the fields is used in the different products to show the field values in the tickets.    [Read more...]
Parameter Description
 Read Ticket Forms
Returns a list of all ticket forms for your account if accessed as an admin or agent. End users only see ticket forms that have end_user_visible set to true.    [Read more...]
 Read Ticket Comments
Returns comments for specified ticket ID.    [Read more...]
Parameter Description
Ticket ID
Sort Order Sort order
Option Value
desc desc
asc asc
Include inline images Default is false. When true, inline images are also listed as attachments in the response
Option Value
false false
true true
 Read Ticket Attachments
Returns attachments for the specified Ticket ID.    [Read more...]
Parameter Description
Ticket ID
Sort Order Sort order
Option Value
desc desc
asc asc
Include inline images Default is false. When true, inline images are also listed as attachments in the response
Option Value
false false
true true
 Read Ticket ActivityStream
Lists ticket activities in the last 30 days affecting the agent making the request. The Ticket Activities API returns ticket activities by other people affecting the agent making the API request. Ticket activities include assigning a ticket to the agent, increasing the priority of a ticket assigned to the agent, or adding a comment to a ticket assigned to the agent. A possible use case for the API is building a personalized notification service for agents.    [Read more...]
Parameter Description
Since (ISO e.g. 2013-04-03T16:02:46Z) return the activities since a specific date. The since parameter takes a UTC time in the ISO 8601 format. Example: '2013-04-03T16:02:46Z'.
 Read Ticket ActivityStream Details
Lists ticket activity details.    [Read more...]
Parameter Description
activity_id
 Search Records
Search for ticket, user, organization, or group for specified search criteria. Returns max 1000 records based on search criteria (i.e. query) you specify    [Read more...]
Parameter Description
Search Criteria The search query based on this syntax https://support.zendesk.com/hc/en-us/articles/203663226
Option Value
Example: Search by Ticket ID 112233
Example: Search by Ticket Status status
Example: Search by Some Text SomeText
Example: Search By Status SomeText
Example: Search by Type and Status type:ticket status:open
Example: Search by Type and Name type:user "Jane Doe"
Example: Search by Type and CreationDate type:organization created< 2015-05-01
Example: Search organizations updated after some date type:organization updated > 2015-05-01
Example: Search users updated after some date type:user updated > 2015-05-01
Example: Search By Type and Tag type:ticket tags:red tags:blue
Sort By
Option Value
updated_at updated_at
created_at created_at
priority priority
status status
ticket_type ticket_type
Sort Order
Option Value
desc desc
asc asc
Extra Columns to Include You can list email CCs by side-loading users.
Option Value
Default
users users
 Read Organization Count
Get organizations count.    [Read more...]
 Read Organization Fields
Returns a list of custom Organization Fields in your account. Fields are returned in the order that you specify in your Organization Fields configuration in Zendesk Support. Clients should cache this resource for the duration of their API usage and map the key for each Organization Field to the values returned under the organization_fields attribute on the Organization resource.    [Read more...]
 Read Tags
Lists the 500 most popular tags in the last 60 days, in decreasing popularity. You must enable the tagging of users and organizations in Zendesk Support for the API calls to work. Select Manage > Settings > Customers, and enable the option.    [Read more...]
 Read Groups
Get information about groups.    [Read more...]
 Read User Fields
Returns a list of custom User Fields in your account. Fields are returned in the order that you specify in your User Fields configuration in Zendesk Support. Clients should cache this resource for the duration of their API usage and map the key for each User Field to the values returned under the user_fields attribute on the User resource.    [Read more...]
Parameter Description
Filter
Option Value
all fields $.user_fields[*]
date fields $.user_fields[?(@type=='date')]
 Read Current User Info
Get information for current profile based on credentials you have used.    [Read more...]
 Read Brands
Get information about brands.    [Read more...]
 Read Views
Get information about views.    [Read more...]
 Read Macros
Get information about macros.    [Read more...]
 Read Sessions
Get information about Sessions.    [Read more...]
 Read User Sessions
Get information about user sessions.    [Read more...]
Parameter Description
user_id
 Read Requests
Returns a list of requests.    [Read more...]
Parameter Description
Sort By Sort By field
Option Value
updated_at updated_at
created_at created_at
Sort Order Sort order
Option Value
desc desc
asc asc
Status Sort order
Option Value
new new
open open
pending pending
solved solved
closed closed
 Read Requests Search
Returns a requests using search criteria.    [Read more...]
Parameter Description
Sort By Sort By field
Option Value
updated_at updated_at
created_at created_at
Sort Order Sort order
Option Value
desc desc
asc asc
Search Criteria The search query based on this syntax https://support.zendesk.com/hc/en-us/articles/203663226
Option Value
Example: Search by Ticket ID 112233
Example: Search by Ticket Status status
Example: Search by Some Text SomeText
Example: Search By Status SomeText
Example: Search by Type and Status type:ticket status:open
Example: Search by Type and Name type:user "Jane Doe"
Example: Search by Type and CreationDate type:organization created< 2015-05-01
Example: Search organizations updated after some date type:organization updated > 2015-05-01
Example: Search users updated after some date type:user updated > 2015-05-01
Example: Search By Type and Tag type:ticket tags:red tags:blue
Status Sort order
Option Value
new new
open open
pending pending
solved solved
closed closed
organization_id
cc_id
 Read Attachment
Read attachment information    [Read more...]
Parameter Description
Attachment ID
 Delete Attachment
Delete attachment    [Read more...]
Parameter Description
Attachment ID
 Upload Attachment (Single file)
Upload files to Zendesk which can be used as attachment later.    [Read more...]
Parameter Description
File Name File name for display purpose
File Path (Local)
Token for exising Upload Session Blank if creating a new upload
 Delete Upload Session
Delete upload session and all its attachments.    [Read more...]
Parameter Description
Token for exising upload
 Create Ticket (Single)
Creates one ticket at a time and wait until its created. Use BULK Table instead of this one to create multiple tickets.    [Read more...]
 Create Tickets (Bulk)
Create tickets in bulk (job is queued) and wait until done. This is faster than one request at a time    [Read more...]
 Delete Tickets (Bulk)
Delete multiple tickets in a single request. This is faster than row by row operation.    [Read more...]
Parameter Description
Ticket ID(S) - Use Comma for multiple (e.g. 111,222)
 Update Tickets (Bulk)
Update tickets in bulk (job is queued) and wait until done. This is faster than one request at a time    [Read more...]
 Update Ticket (Single)
Update single ticket. Use bulk operation if you pfrefer to update multiple tickets. If you like to set additional_tags or remove_tags then use BULK Table (Tickets)    [Read more...]
Parameter Description
Ticket ID to Update
 Delete Ticket
Delete ticket by id.    [Read more...]
Parameter Description
Ticket ID for Delete
 Read Users (All)
Get a list of all users in your account    [Read more...]
Parameter Description
Role
Option Value
agent agent
admin admin
end-user end-user
permission_set
External ID for Ticket
 Read Organizations (All)
Get a list of all organizations in your account    [Read more...]
 Upsert Users (Bulk) - Create or Update
Create or Update users in bulk (Upsert)    [Read more...]
 Delete User
Delete a user by its id    [Read more...]
Parameter Description
User ID for Delete
 Update User
Update a user by its id    [Read more...]
Parameter Description
id
 Create User
Create a user    [Read more...]
 Upsert User - Create or Update
Create or Update a user in (Upsert)    [Read more...]
 Delete Organization
Delete an organization by its id    [Read more...]
Parameter Description
Organization ID for Delete
 Update Organization
Update an organization by its id    [Read more...]
Parameter Description
id
 Create Organization
Create an organization    [Read more...]
 Upsert Organization - Create or Update
Create or Update an organization in (Upsert)    [Read more...]
 Generic Request
This is generic endpoint. Use this endpoint when some actions are not implemented by connector. Just enter partial URL (Required), Body, Method, Header etc. Most parameters are optional except URL.    [Read more...]
Parameter Description
Url API URL goes here. You can enter full URL or Partial URL relative to Base URL. If it is full URL then domain name must be part of ServiceURL or part of TrustedDomains
Body Request Body content goes here
IsMultiPart Check this option if you want to upload file(s) (i.e. POST RAW file data) or send data using Multi-Part encoding method (i.e. Content-Type: multipart/form-data). Multi-Part request allows you to mix key/value and upload files in same request. On the other hand raw upload allows only single file upload (without any key/value) ==== Raw Upload (Content-Type: application/octet-stream) ===== To upload single file in raw mode check this option and specify full file path starting with @ sign in the Body (e.g. @c:\data\myfile.zip ) ==== Form-Data / Multipart Upload (Content-Type: multipart/form-data) ===== To treat your Request data as multi part fields you must specify key/value pairs separated by new lines into RequestData field (i.e. Body). Each key value pair is entered on new-line and key/value are separated using equal sign (=). Preceding and trailing spaces are ignored also blank lines are ignored. If field value has some any special character(s) then use escape sequence (e.g. For NewLine: \r\n, For Tab: \t, For at (@): \@). When value of any field starts with at sign (@) its automatically treated as File you want to upload. By default file content type is determined based on extension however you can supply content type manually for any field using this way [ YourFileFieldName.Content-Type=some-content-type ]. By default File Upload Field always includes Content-Type in the request (non file fields do not have content-type by default unless you supply manually). For some reason if you dont want to use Content-Type header in your request then supply blank Content-Type to exclude this header altogather [e.g. SomeFieldName.Content-Type= ]. In below example we have supplied Content-Type for file2 and SomeField1, all other fields are using default content-type. See below Example of uploading multiple files along with additional fields. If some API requires you to pass Content-Type: multipart/form-data rather than multipart/form-data then manually set Request Header => Content-Type: multipart/mixed (it must starts with multipart/ else will be ignored). file1=@c:\data\Myfile1.txt file2=@c:\data\Myfile2.json file2.Content-Type=application/json SomeField1=aaaaaaa SomeField1.Content-Type=text/plain SomeField2=12345 SomeFieldWithNewLineAndTab=This is line1\r\nThis is line2\r\nThis is \ttab \ttab \ttab SomeFieldStartingWithAtSign=\@MyTwitterHandle
Filter Enter filter to extract array from response. Example: $.rows[*] --OR-- $.customers[*].orders[*]. Check your response document and find out hierarchy you like to extract
Headers Headers for Request. To enter multiple headers use double pipe or new line after each {header-name}:{value} pair

Zendesk Connector Examples (For ODBC PowerPack)

This page offers a collection of SQL examples designed for seamless integration with the ZappySys API ODBC Driver under ODBC Data Source (36/64) or ZappySys Data Gateway, enhancing your ability to connect and interact with Prebuilt Connectors effectively.

Get all Tickets    [Read more...]

Read all tickets from Zendesk

SELECT * FROM Tickets

Get Ticket information by ID(s)    [Read more...]

Read multiple ticket information from Zendesk by ID(s)

SELECT * from get_tickets_by_ids
WITH(ticket_ids='104861,104860')

Get Single Ticket information by ID    [Read more...]

SELECT * from Tickets
WHERE ID=104861

Get all tickets modified after ceratin date/time    [Read more...]

Read tickets modified after ceratin date/time. This is incremental data fetch.

SELECT * FROM get_tickets_incr
WITH(
	  start_time='2012-01-31T00:00:00'
)

Get all tickets for specific organization    [Read more...]

Read tickets for a specified organization_id (company).

SELECT * FROM get_tickets_by_org
WITH(
	  organization_id='12'
)

Get all tickets for a specific user who requested ticket(s)    [Read more...]

Read tickets for a specified user_id who is listed as requested by.

SELECT * FROM get_tickets_for_user_requested
WITH(
	  user_id='123'
)

Get all tickets for a specific user who is CCed on ticket(s)    [Read more...]

Read tickets for a specified user_id who is listed as CC.

SELECT * FROM get_tickets_for_user_cced
WITH(
	  user_id='123'
)

Get all tickets for a specific user who is assigned to ticket(s)    [Read more...]

Read tickets for a specified user_id who is assigned to ticket(s).

SELECT * FROM get_tickets_for_user_assigned
WITH(
	  user_id='123'
)

Get total tickets count    [Read more...]

SELECT * FROM get_tickets_count

Get total tickets count for a specific organization    [Read more...]

SELECT * FROM get_tickets_count_org
WITH(
	  organization_id='123'
)

Get all attachment urls for a specific ticket    [Read more...]

SELECT * FROM get_ticket_attachments
WITH(
	  ticket_id='104351'
)

Get User(s)    [Read more...]

SELECT * FROM Users --Where Id=1234

Get multiple users by ID(s)    [Read more...]

Read multiple user information from Zendesk by ID(s)

SELECT * from get_users_by_ids
WITH(user_ids='1111,2222,3333')

Get Organization(s)    [Read more...]

SELECT * FROM Organizations --Where Id=1234

Get multiple organizations by ID(s)    [Read more...]

Read multiple organization information from Zendesk by ID(s)

SELECT * from get_organizations_by_ids
WITH(organization_ids='1111,2222,3333')

Create a new ticket    [Read more...]

Use Tickets_Bulk instead of Tickets table if you like to multiple tickets at once. Tickets_Bulk table supports BULK operation (using SOURCE clause).

INSERT INTO Tickets(
	subject
	,status
	,assignee_id
	,comment_body_html --(for html body)
	--,comment_body (for plain text)
	,comment_public
	,tags
	,custom_fields)
VALUES(
  'Test Ticket Subject - From email'
, 'new' --new, solved, closed
, 18590685428 --assign to agent id
, 'This is <b>html body</b>' --markup also supported
, 1 --1=public, 0=private 
, '["tag1","tag2"]' 
  --below json can be obtained using select custom_fields from tickets where id=1234
, '[
  {
    "id": 56608448,
    "value": "1122"
  },
  {
    "id": 57385967,
    "value": "ORD-12345"
  }
]'
)

Create a new ticket (behalf of user)    [Read more...]

This example creates ticket behalf of user (i.e. requester_email and requester_name) and if user is missing then creates a new user for supplied username and email. Use Tickets_Bulk instead of Tickets table if you like to multiple tickets at once. Tickets_Bulk table supports BULK operation (using SOURCE clause).

INSERT INTO Tickets(
	subject
	,status
	,requester_email
	,requester_name
	,assignee_id 
	--,group_id --or assign to group
	,comment_body_html --(for html body)
	--,comment_body (for plain text)
	,comment_public
	,tags
	,custom_fields)
VALUES(
  'Test Ticket Subject - From email'
, 'new' --new, solved, closed
, 'fromsomeuser@abc.com' --from email
, 'Bob Smith' --submitter name needed if its new user
, 18590685428 --assign to agent id
--,123435454 --or use group id if not assignee 
, 'This is <b>html body</b>' --markup also supported
--, 'This is plain text'
, 1 --1=public, 0=private 
, '["tag1","tag2"]' 
  --below json can be obtained using select custom_fields from tickets where id=1234
, '[
  {
    "id": 56608448,
    "value": "1122"
  },
  {
    "id": 57385967,
    "value": "ORD-12345"
  }
]'
)

BULK Create tickets (BULK read / write from external source)    [Read more...]

This examples shows how to use SOURCE clause to read data from MS SQL Server (or other external system) and send data to Zendesk using Bulk API

INSERT INTO Tickets_BULK 
SOURCE(
  'MSSQL' --ODBC or OLEDB
  ,'Data Source=localhost;Initial Catalog=Test;Integrated Security=true'
  ,'select ''Test Subject#1'' as subject,''new'' as status,''this is description#1'' as comment_body from Projects'
)

Delete a ticket by Id    [Read more...]

DELETE FROM Tickets WHERE Id=111

Delete multiple by tickets by Id list - BULK (comma seperated - max 100 ids)    [Read more...]

DELETE FROM Tickets_Bulk WHERE [$$ticket_ids]='111,222,333'

Update ticket by Id    [Read more...]

Update Tickets 
SET subject='Test ticket subject'
  , tags='["tag1","tag2"]' 
  --, additional_tags ='["tag1","tag2"]' --tags you like to remove
  --, remove tags='["tag1","tag2"]'
  , status='pending' --new, solved, closed
  --below json can be obtained using select custom_fields from tickets where id=1234
  , custom_fields='[
  {
    "id": 10000,
    "value": "some value for prop1"
  },
  {
    "id": 10001,
    "value": "some value for prop2"
  }
]'
Where Id = 1234

Update exising ticket with private comment    [Read more...]

Update Tickets 
SET comment_body='Closing this ticket'
  , comment_public = 0 --or 1
  , status='solved' --pending, new, closed
  --, comment_body_html='Closing <b>this</b> ticket'
  --, comment_author_id=123545   
Where Id = 1234

Update exising ticket with HTML body    [Read more...]

Update Tickets 
SET comment_body_html='Closing <b>this</b> ticket'
  , status='solved' --pending, new, closed
  --, comment_author_id=123545   
  --, comment_public = 0 --or 1  
Where Id = 1234

Update ticket with Add or remove tags    [Read more...]

Update ticket with Add new tags or remove tags. Adding / removing tags available via special field names only in BULK mode so you must use Tickets_BULK table.

Update Tickets_Bulk 
SET subject='New subject'
  , additional_tags ='["new-tag1","new-tag2"]' --//add some tags
  --, remove_tags='["old-tag1","old-tag2"]' --//removes some tags
  --, tags='["tag1","tag2"]' --//overwrite all tags
  , status='pending' --new, solved, closed
Where Id = 1234

Update multiple tickets - (BULK read / write from external source)    [Read more...]

This examples shows how to perform bulk update using SOURCE clause. It reads data from external system (in this example MS SQL Server) and sends data to Zendesk using Bulk API

UPDATE Tickets_BULK 
SOURCE(
  'MSSQL' --ODBC or OLEDB
  ,'Data Source=localhost;Initial Catalog=Test;Integrated Security=true'
  ,'select 104897 as Id, ''Test Subject#1-updated-bulk-demo'' as subject,''new'' as status
    UNION 
    select 104898 as Id, ''Test Subject#2-updated-bulk-demo'' as subject,''new'' as status'
)

Delete multiple tickets - (BULK read / write from external source)    [Read more...]

This examples shows how to perform bulk delete using SOURCE clause. It reads data from external system (in this example MS SQL Server) and sends data to Zendesk using Bulk API

DELETE FROM Tickets_BULK 
SOURCE(
  'MSSQL' --ODBC or OLEDB
  ,'Data Source=localhost;Initial Catalog=Test;Integrated Security=true'
  ,'select 104897 as Id 
    UNION 
    select 104898 as Id'
)

Create a new ticket using Raw JSON Body approach    [Read more...]

INSERT INTO Tickets(_rawdoc_) 
VALUES(
  '{
      "subject": "Test ticket #1",    
      "comment": {
        "body": "Test ticket #1"
      },
      "priority": "urgent"
    }'
)

Update an existing ticket using Raw JSON Body approach    [Read more...]

UPDATE Tickets
SET _rawdoc_ =
  '{
      "subject": "Test ticket #1",    
      "comment": {
        "body": "Test ticket #1"
      },
      "priority": "urgent"
    }'
WHERE Id=1234

Create multiple ticket(s) using a RAW JSON body (single or multiple)    [Read more...]

INSERT INTO Tickets_Bulk(_rawdoc_) 
VALUES(
  '[
    {
      "subject": "Test ticket #1",    
      "comment": {
        "body": "Test ticket #1"
      },
      "priority": "urgent"
    },
    {
      "subject": "Test ticket #2",    
      "comment": {
        "body": "This is a comment for #2"
      },
      "priority": "normal"
    }
  ]'
)

Create User    [Read more...]

Create a new user for specified email id and other information. If user with same email exists then call fails.

INSERT INTO Users
(
 name
,email
,organization_id
,phone
,default_group_id
,locale
,moderator
,skip_verify_email
,only_private_comments
,signature
,tags
,time_zone
,role
,external_id
,alias
,details
,notes
,remote_photo_url
,user_fields
)
VALUES(
   'Bob Walton'
  ,'bob@abc.com'
  ,5397098432795
  ,'111-222-3333'
  ,114094762733
  ,'en-US'
  ,'false'
  ,'true' --true=do not send verify account email
  ,1 --user can put only private comments
  ,'Best regards, Support Team' --Only agents and admins can have signatures
  ,'["paid","trial","solved"]' 
  ,'America/New_York'
  ,'end-user' --agent or admin 
  ,'zcrm_1558554000052161270'
  ,'some alias'
  ,'some details'
  ,'some notes'
  ,'https://zappysys.com/wp-content/uploads/2021/10/Slider-API-Hub-1.png' --this does not work in INSERT (works only in UPDATE/UPSERT for now)
  ,'{"birthdate": "1981-01-23", "gender": "M"}'
)

Update User    [Read more...]

UPDATE Users
SET name='Sam Walton'
  ,email='sam@abc.com'
  ,organization_id=5397098432795
  ,phone='111-222-3333'
  ,default_group_id=114094762733
  ,locale='en-US'
  ,skip_verify_email='true' --do not send verify account email
  ,moderator='false'
  ,only_private_comments=1 --user can put only private comments
  ,signature='Best regards, Support Team' --Only agents and admins can have signatures
  ,tags='["paid","trial","solved"]' 
  ,time_zone='America/New_York'
  ,role='end-user'
  ,external_id='zcrm_1558554000052161269'
  ,alias='some alias'
  ,details='some details'
  ,notes='some notes'
  ,remote_photo_url='https://zappysys.com/wp-content/uploads/2021/10/Slider-API-Hub-1.png'
  ,user_fields='{"birthdate": "1981-01-23", "gender": "M"}'
Where id=21811221397915

Upsert User (Create or Update)    [Read more...]

Creates a user if the user does not already exist, or updates an existing user identified by e-mail address or external ID.

INSERT INTO Users
(
 name
,email
,organization_id
,phone
,default_group_id
,locale
,moderator
,skip_verify_email
,only_private_comments
,signature
,tags
,time_zone
,role
,external_id
,alias
,details
,notes
,remote_photo_url
,user_fields
)
VALUES(
   'Bob Walton'
  ,'bob@abc.com'
  ,5397098432795
  ,'111-222-3333'
  ,114094762733
  ,'en-US'
  ,'false'
  ,'true' --true=do not send verify account email
  ,1 --user can put only private comments
  ,'Best regards, Support Team' --Only agents and admins can have signatures
  ,'["paid","trial","solved"]' 
  ,'America/New_York'
  ,'end-user' --agent or admin 
  ,'zcrm_1558554000052161270'
  ,'some alias'
  ,'some details'
  ,'some notes'
  ,'https://zappysys.com/wp-content/uploads/2021/10/Slider-API-Hub-1.png' --this does not work in INSERT (works only in UPDATE/UPSERT for now)
  ,'{"birthdate": "1981-01-23", "gender": "M"}'
)

Delete User    [Read more...]

DELETE FROM Users Where id=21855694556443 --it doesnt delete user from system but only changes active flag

Search for user with email id    [Read more...]

SELECT *
FROM get_search
WITH(
	  query='type:user email:bob@abc.com'
)

Create Organization    [Read more...]

Create a new organization for specified email id and other information. If organization with same email exists then call fails.

INSERT INTO Organizations
(
	 name
	,external_id
	,group_id 
	,tags
	,details
	,notes
	,organization_fields
	,domain_names
	,shared_tickets
	,shared_comments
)
VALUES(
	'Abc Inc'
	,'zcrm_1558554000052161270'  --external_id
	,114094762733  
	,'["paid","trial","solved"]' 
	,'some details'
	,'some notes'
	,'{"startdate": "1981-01-23", "revenue": 12000000.50, "somenumber": 1235678}'
	,'["aaa.com", "bbb.com"]'
	,'false'
	,'false'
)

Update Organization    [Read more...]

UPDATE Organizations
SET  name='Abc Inc'
	,external_id='zcrm_1558554000052161270'
	,group_id=114094762733 
	,tags='["paid","trial","solved"]'
	,details='some details'
	,notes='some notes'
	,organization_fields='{"startdate": "1981-01-23", "revenue": 12000000.50, "somenumber": 1235678}'
	,domain_names='["aaa.com", "bbb.com"]'
	,shared_tickets='false'
	,shared_comments='false'
Where id=21863188631451

Upsert Organization (Create or Update)    [Read more...]

Creates an organization if the organization does not already exist, or updates an existing organization identified by e-mail address or external ID.

UPSERT INTO Organizations
(
	 name
	--id or external_id can be supplied for UPSERT
	,id 
	--or--
	,external_id
	 
	,group_id 
	,tags
	,details
	,notes
	,organization_fields
	,domain_names
	,shared_tickets
	,shared_comments
)
VALUES(
	'Abc Inc'
	,1234567 --id
	--or--
	,'zcrm_1558554000052161270'  --external_id
	
	,114094762733  
	,'["paid","trial","solved"]' 
	,'some details'
	,'some notes'
	,'{"startdate": "1981-01-23", "revenue": 12000000.50, "somenumber": 1235678}'
	,'["aaa.com", "bbb.com"]'
	,'false'
	,'false'
)

Delete Organization    [Read more...]

DELETE FROM Organizations Where id=21855694556443

Search for an organization with a specified name    [Read more...]

SELECT *
FROM get_search
WITH(
	  query='type:organization "Abc"'
)

Bulk Import Mode for Users or Organizations    [Read more...]

This example shows how to upsert in bulk mode from external data and import into Zendesk. We used Microsoft SQL Server as source system in below example with static value query (just one row) but it can be any number of rows.

UPSERT INTO Organizations
SOURCE('MSSQL' --ODBC
, 'Data Source=localhost;Initial Catalog=test;Integrated Security=true'

--For bulk input, map columns in External Query (Must use alias column name to match INSERT command Input Column names - see help file)
--If parameter value not same for all input rows then you can prefix some column with $$ to map as parameter (i.e. $$MyParam1)
--'ODBC', 'Driver={ZappySys CSV Driver};DataPath=C:\AccountsToInsert.csv'
--'ODBC', 'DSN=MyDSN'
--'OLEDB', 'Provider=SQLNCLI11;Server=localhost,1433;Database=tempdb;Trusted_Connection=yes;'

, 'select
      21863188631451 as id
    , ''Abc Inc'' as name
	,''zcrm_1558554000052161270'' as external_id
	,114094762733  as group_id
	,''["paid","trial","solved"]'' as tags
	,''some details'' as details
	,''some notes'' as notes
	,''{"startdate": "1981-01-23", "revenue": 12000000.50, "somenumber": 1235678}'' as organization_fields
	,''["aaa.com", "bbb.com"]'' domain_names
	,''false'' as shared_tickets
	,''false'' as shared_comments
')

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