Zendesk Connectors

ZappySys connectors for Zendesk provide read / write capability inside your app (see list below), using these drag and drop , high performance connectors you can perform many Zendesk operations without any coding. You can use this connector to integrate Zendesk API data inside apps like SSIS, SQL Server or popular ETL Platforms / BI Tools/ Reporting Apps / Programming languages (i.e. Informatica, Power BI, SSRS, Excel, C#, JAVA, Python)

Documentation

Video Tutorial - Zendesk Connectors - REST API Integration

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Python

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ODBC

API Actions for Zendesk

Zendesk Connectors support following actions for REST API integration. If some actions are not listed below then you can easily edit Connector file and enhance out of the box functionality.

Read Tickets (All)

Get a list of all tickets in your account

Parameter

Description

Sort By

Sort By field

Option	Value
id	id
assignee	assignee
assignee.name	assignee.name
created_at	created_at
group	group
locale	locale
requester	requester
requester.name	requester.name
status	status
subject	subject
updated_at	updated_at

Sort Order

Sort order

Option	Value
desc	desc
asc	asc

Extra Columns to Include

Option	Value
Default
comment_count	comment_count

External ID for Ticket

Read Tickets (Incremental)

Get a list of tickets changed after specified date/time

Parameter	Description
Start Time (i.e. yyyy-MM-dd or yyyy-MM-ddTHH:mm:ss)	Start DateTime for data fetch. Tickets modified after this date/time is fetched. Date format must be in ISO format yyyy-MM-dd or yyyy-MM-ddTHH:mm:ss

Read Ticket(s) by ID

Get a list of all tickets in your account

Parameter	Description
Ticket ID(S) - Use Comma for multiple (e.g. 111,222)

Read User(s) by ID

Get a list of users in your account for specific id(s)

Parameter	Description
User ID(S) - Use Comma for multiple (e.g. 111,222)

Read Organization(s) by ID

Get a list of organizations in your account for specific id(s)

Parameter	Description
Organization ID(S) - Use Comma for multiple (e.g. 111,222)

Read Tickets for Organization

Get all tickets for specified organization_id

Parameter	Description
Organization ID

Read Tickets for User (Requested)

Get all requested tickets for specified user_id

Parameter	Description
User ID

Read Tickets for User (CCed)

Get all CCed tickets for specified user_id

Parameter	Description
User ID

Read Tickets for User (Assigned)

Get all assigned tickets for specified user_id

Parameter	Description
User ID

Read Tickets (Recent)

Get all recent tickets

Read Tickets Count (All)

Returns an approximate count of tickets in the account. If the count exceeds 100,000, it is updated every 24 hours. The count[refreshed_at] property is a timestamp that indicates when the count was last updated. Note: When the count exceeds 100,000, count[refreshed_at] may occasionally be null. This indicates that the count is being updated in the background, and count[value] is limited to 100,000 until the update is complete.

Read Tickets Count (for Organization)

Returns an approximate count of tickets for specified organization_id. If the count exceeds 100,000, it is updated every 24 hours. The count[refreshed_at] property is a timestamp that indicates when the count was last updated. Note: When the count exceeds 100,000, count[refreshed_at] may occasionally be null. This indicates that the count is being updated in the background, and count[value] is limited to 100,000 until the update is complete.

Parameter	Description
Organization ID

Read Ticket Metrics

Returns a list of tickets with their metrics..

Read Ticket Fields

Returns a list of all system and custom ticket fields in your account. For accounts without access to multiple ticket forms, positions can be changed using the Update Ticket Field endpoint or the Ticket Forms page in Zendesk Support (Admin > Manage > Ticket Forms). The Ticket Forms page shows the fields for the account. The order of the fields is used in the different products to show the field values in the tickets.

Read Ticket Forms

Returns a list of all ticket forms for your account if accessed as an admin or agent. End users only see ticket forms that have end_user_visible set to true.

Read Ticket Comments

Returns comments for specified ticket ID.

Parameter

Description

Ticket ID

Sort Order

Sort order

Option	Value
desc	desc
asc	asc

Include inline images

Default is false. When true, inline images are also listed as attachments in the response

Option	Value
false	false
true	true

Read Ticket Attachments

Returns attachments for the specified Ticket ID.

Parameter

Description

Ticket ID

Sort Order

Sort order

Option	Value
desc	desc
asc	asc

Include inline images

Default is false. When true, inline images are also listed as attachments in the response

Option	Value
false	false
true	true

Read Ticket ActivityStream

Lists ticket activities in the last 30 days affecting the agent making the request. The Ticket Activities API returns ticket activities by other people affecting the agent making the API request. Ticket activities include assigning a ticket to the agent, increasing the priority of a ticket assigned to the agent, or adding a comment to a ticket assigned to the agent. A possible use case for the API is building a personalized notification service for agents.

Parameter	Description
Since (ISO e.g. 2013-04-03T16:02:46Z)	return the activities since a specific date. The since parameter takes a UTC time in the ISO 8601 format. Example: '2013-04-03T16:02:46Z'.

Read Ticket ActivityStream Details

Lists ticket activity details.

Parameter	Description
activity_id

Search Records

Returns max 1000 records based on search criteria (i.e. query) you specify

Parameter

Description

query

Option	Value
Example: Search by Ticket ID	112233
Example: Search by Ticket Status	status<solved
Example: Search by Some Text	SomeText
Example: Search By Status	SomeText
Example: Search by Type and Status	type:ticket status:open
Example: Search by Type and Name	type:user "Jane Doe"
Example: Search by Type and CreationDate	type:organization created<2015-05-01
Example: Search By Type and Tag	type:ticket tags:red tags:blue

Sort By

Option	Value
updated_at	updated_at
created_at	created_at
priority	priority
status	status
ticket_type	ticket_type

Sort Order

Option	Value
desc	desc
asc	asc

Extra Columns to Include

You can list email CCs by side-loading users.

Option	Value
Default
users	users

Read Organization Count

Get organizations count.

Read Organization Fields

Returns a list of custom Organization Fields in your account. Fields are returned in the order that you specify in your Organization Fields configuration in Zendesk Support. Clients should cache this resource for the duration of their API usage and map the key for each Organization Field to the values returned under the organization_fields attribute on the Organization resource.

Read Tags

Lists the 500 most popular tags in the last 60 days, in decreasing popularity. You must enable the tagging of users and organizations in Zendesk Support for the API calls to work. Select Manage > Settings > Customers, and enable the option.

Read Groups

Get information about groups.

Read User Fields

Returns a list of custom User Fields in your account. Fields are returned in the order that you specify in your User Fields configuration in Zendesk Support. Clients should cache this resource for the duration of their API usage and map the key for each User Field to the values returned under the user_fields attribute on the User resource.

Read Current User Info

Get information for current profile based on credentials you have used.

Read Brands

Get information about brands.

Read Views

Get information about views.

Read Macros

Get information about macros.

Read Sessions

Get information about Sessions.

Read User Sessions

Get information about user sessions.

Parameter	Description
user_id

Read Requests

Returns a list of requests.

Parameter

Description

Sort By

Sort By field

Option	Value
updated_at	updated_at
created_at	created_at

Sort Order

Sort order

Option	Value
desc	desc
asc	asc

Status

Sort order

Option	Value
new	new
open	open
pending	pending
solved	solved
closed	closed

Read Requests Search

Returns a requests using search criteria.

Parameter

Description

Sort By

Sort By field

Option	Value
updated_at	updated_at
created_at	created_at

Sort Order

Sort order

Option	Value
desc	desc
asc	asc

query

Option	Value
Example: Search by Ticket ID	112233
Example: Search by Ticket Status	status<solved
Example: Search by Some Text	SomeText
Example: Search By Status	SomeText
Example: Search by Type and Status	type:ticket status:open
Example: Search by Type and Name	type:user "Jane Doe"
Example: Search by Type and CreationDate	type:organization created<2015-05-01
Example: Search By Type and Tag	type:ticket tags:red tags:blue

Status

Sort order

Option	Value
new	new
open	open
pending	pending
solved	solved
closed	closed

organization_id

cc_id

Read Attachment

Read attachment information

Parameter	Description
Attachment ID

Delete Attachment

Delete attachment

Parameter	Description
Attachment ID

Upload Attachment (Single file)

Upload files to Zendesk which can be used as attachment later.

Parameter	Description
File Name	File name for display purpose
File Path (Local)
Token for exising Upload Session	Blank if creating a new upload

Delete Upload Session

Delete upload session and all its attachments.

Parameter	Description
Token for exising upload

Create Ticket (Single)

Creates one ticket at a time and wait until its created. Use BULK Table instead of this one to create multiple tickets.

Create Tickets (Bulk)

Create tickets in bulk (job is queued) and wait until done. This is faster than one request at a time

Delete Tickets (Bulk)

Delete multiple tickets in a single request. This is faster than row by row operation.

Parameter	Description
Ticket ID(S) - Use Comma for multiple (e.g. 111,222)

Update Tickets (Bulk)

Update tickets in bulk (job is queued) and wait until done. This is faster than one request at a time

Update Ticket (Single)

Update single ticket. Use bulk operation if you pfrefer to update multiple tickets. If you like to set additional_tags or remove_tags then use BULK Table (Tickets)

Parameter	Description
Ticket ID to Update

Delete Ticket

Delete ticket by id.

Parameter	Description
Ticket ID for Delete

Read Users (All)

Get a list of all users in your account

Parameter

Description

Role

Option	Value
agent	agent
admin	admin
end-user	end-user

permission_set

External ID for Ticket

Read Organizations (All)

Get a list of all organizations in your account

Generic Request

This is generic endpoint. Use this endpoint when some actions are not implemented by connector. Just enter partial URL (Required), Body, Method, Header etc. Most parameters are optional except URL.

Parameter	Description
Url	API URL goes here. You can enter full URL or Partial URL relative to Base URL. If it is full URL then domain name must be part of ServiceURL or part of TrustedDomains
Body	Request Body content goes here
IsMultiPart	Check this option if you want to upload file(s) (i.e. POST RAW file data) or send data using Multi-Part encoding method (i.e. Content-Type: multipart/form-data). Multi-Part request allows you to mix key/value and upload files in same request. On the other hand raw upload allows only single file upload (without any key/value) ==== Raw Upload (Content-Type: application/octet-stream) ===== To upload single file in raw mode check this option and specify full file path starting with @ sign in the Body (e.g. @c:\data\myfile.zip ) ==== Form-Data / Multipart Upload (Content-Type: multipart/form-data) ===== To treat your Request data as multi part fields you must specify key/value pairs separated by new lines into RequestData field (i.e. Body). Each key value pair is entered on new-line and key/value are separated using equal sign (=). Preceding and trailing spaces are ignored also blank lines are ignored. If field value has some any special character(s) then use escape sequence (e.g. For NewLine: \r\n, For Tab: \t, For at (@): \@). When value of any field starts with at sign (@) its automatically treated as File you want to upload. By default file content type is determined based on extension however you can supply content type manually for any field using this way [ YourFileFieldName.Content-Type=some-content-type ]. By default File Upload Field always includes Content-Type in the request (non file fields do not have content-type by default unless you supply manually). For some reason if you dont want to use Content-Type header in your request then supply blank Content-Type to exclude this header altogather [e.g. SomeFieldName.Content-Type= ]. In below example we have supplied Content-Type for file2 and SomeField1, all other fields are using default content-type. See below Example of uploading multiple files along with additional fields. file1=@c:\data\Myfile1.txt file2=@c:\data\Myfile2.json file2.Content-Type=application/json SomeField1=aaaaaaa SomeField1.Content-Type=text/plain SomeField2=12345 SomeFieldWithNewLineAndTab=This is line1\r\nThis is line2\r\nThis is \ttab \ttab \ttab SomeFieldStartingWithAtSign=\@MyTwitterHandle
Filter	Enter filter to extract array from response. Example: $.rows[] --OR-- $.customers[].orders[*]. Check your response document and find out hierarchy you like to extract
Headers	Headers for Request. To enter multiple headers use double pipe or new line after each {header-name}:{value} pair