Zendesk ConnectorsZappySys Zendesk Connector provide read / write capability inside your app (see list below), using these drag and drop , high performance connectors you can perform many Zendesk operations without any coding. You can use this connector to integrate Zendesk data inside apps like SSIS, SQL Server or popular ETL Platforms / BI Tools/ Reporting Apps / Programming languages (i.e. Informatica, Power BI, SSRS, Excel, C#, JAVA, Python) |
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Actions supported by Zendesk Connector
Zendesk Connector support following actions for REST API integration. If some actions are not listed below then you can easily edit Connector file and enhance out of the box functionality.
Read Tickets (All)
Get a list of all tickets in your account
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Sort By |
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Sort Order |
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Extra Columns to Include |
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External ID for Ticket |
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Read Tickets (Incremental)
Get a list of tickets changed after specified date/time
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Start Time (e.g. yyyy-MM-dd -OR- yyyy-MM-ddTHH:mm:ss) |
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Read Ticket(s) by ID
Get a list of all tickets in your account
Parameter | Description |
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Ticket ID(S) - Use Comma for multiple (e.g. 111,222) |
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Read User(s) by ID
Get a list of users in your account for specific id(s)
Parameter | Description |
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User ID(S) - Use Comma for multiple (e.g. 111,222) |
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Read Organization(s) by ID
Get a list of organizations in your account for specific id(s)
Parameter | Description |
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Organization ID(S) - Use Comma for multiple (e.g. 111,222) |
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Read Tickets for Organization
Get all tickets for specified organization_id
Parameter | Description |
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Organization ID |
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Read Tickets for User (Requested)
Get all requested tickets for specified user_id
Parameter | Description |
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User ID |
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Read Tickets for User (CCed)
Get all CCed tickets for specified user_id
Parameter | Description |
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User ID |
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Read Tickets for User (Assigned)
Get all assigned tickets for specified user_id
Parameter | Description |
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User ID |
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Read Tickets (Recent)
Get all recent tickets
Read Tickets Count (All)
Returns an approximate count of tickets in the account. If the count exceeds 100,000, it is updated every 24 hours. The count[refreshed_at] property is a timestamp that indicates when the count was last updated. Note: When the count exceeds 100,000, count[refreshed_at] may occasionally be null. This indicates that the count is being updated in the background, and count[value] is limited to 100,000 until the update is complete.
Read Tickets Count (for Organization)
Returns an approximate count of tickets for specified organization_id. If the count exceeds 100,000, it is updated every 24 hours. The count[refreshed_at] property is a timestamp that indicates when the count was last updated. Note: When the count exceeds 100,000, count[refreshed_at] may occasionally be null. This indicates that the count is being updated in the background, and count[value] is limited to 100,000 until the update is complete.
Parameter | Description |
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Organization ID |
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Read Ticket Metrics
Returns a list of tickets with their metrics..
Read Ticket Fields
Returns a list of all system and custom ticket fields in your account. For accounts without access to multiple ticket forms, positions can be changed using the Update Ticket Field endpoint or the Ticket Forms page in Zendesk Support (Admin > Manage > Ticket Forms). The Ticket Forms page shows the fields for the account. The order of the fields is used in the different products to show the field values in the tickets.
Parameter | Description |
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Read Ticket Forms
Returns a list of all ticket forms for your account if accessed as an admin or agent. End users only see ticket forms that have end_user_visible set to true.
Read Ticket Comments
Returns comments for specified ticket ID.
Parameter | Description | ||||||
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Ticket ID |
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Sort Order |
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Include inline images |
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Read Ticket Attachments
Returns attachments for the specified Ticket ID.
Parameter | Description | ||||||
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Ticket ID |
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Sort Order |
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Include inline images |
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Read Ticket ActivityStream
Lists ticket activities in the last 30 days affecting the agent making the request. The Ticket Activities API returns ticket activities by other people affecting the agent making the API request. Ticket activities include assigning a ticket to the agent, increasing the priority of a ticket assigned to the agent, or adding a comment to a ticket assigned to the agent. A possible use case for the API is building a personalized notification service for agents.
Parameter | Description |
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Since (ISO e.g. 2013-04-03T16:02:46Z) |
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Read Ticket ActivityStream Details
Lists ticket activity details.
Parameter | Description |
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activity_id |
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Search Records
Search for ticket, user, organization, or group for specified search criteria. Returns max 1000 records based on search criteria (i.e. query) you specify
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Search Criteria |
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Sort By |
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Sort Order |
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Extra Columns to Include |
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Read Organization Count
Get organizations count.
Read Organization Fields
Returns a list of custom Organization Fields in your account. Fields are returned in the order that you specify in your Organization Fields configuration in Zendesk Support. Clients should cache this resource for the duration of their API usage and map the key for each Organization Field to the values returned under the organization_fields attribute on the Organization resource.
Read Tags
Lists the 500 most popular tags in the last 60 days, in decreasing popularity. You must enable the tagging of users and organizations in Zendesk Support for the API calls to work. Select Manage > Settings > Customers, and enable the option.
Read Groups
Get information about groups.
Read User Fields
Returns a list of custom User Fields in your account. Fields are returned in the order that you specify in your User Fields configuration in Zendesk Support. Clients should cache this resource for the duration of their API usage and map the key for each User Field to the values returned under the user_fields attribute on the User resource.
Read Current User Info
Get information for current profile based on credentials you have used.
Read Brands
Get information about brands.
Read Views
Get information about views.
Read Macros
Get information about macros.
Read Sessions
Get information about Sessions.
Read User Sessions
Get information about user sessions.
Parameter | Description |
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user_id |
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Read Requests
Returns a list of requests.
Parameter | Description | ||||||||||||
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Sort By |
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Sort Order |
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Status |
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Read Requests Search
Returns a requests using search criteria.
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Sort By |
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Sort Order |
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Search Criteria |
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Status |
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organization_id |
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cc_id |
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Read Attachment
Read attachment information
Parameter | Description |
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Attachment ID |
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Delete Attachment
Delete attachment
Parameter | Description |
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Attachment ID |
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Upload Attachment (Single file)
Upload files to Zendesk which can be used as attachment later.
Parameter | Description |
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File Name |
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File Path (Local) |
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Token for exising Upload Session |
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Delete Upload Session
Delete upload session and all its attachments.
Parameter | Description |
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Token for exising upload |
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Create Ticket (Single)
Creates one ticket at a time and wait until its created. Use BULK Table instead of this one to create multiple tickets.
Create Tickets (Bulk)
Create tickets in bulk (job is queued) and wait until done. This is faster than one request at a time
Delete Tickets (Bulk)
Delete multiple tickets in a single request. This is faster than row by row operation.
Parameter | Description |
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Ticket ID(S) - Use Comma for multiple (e.g. 111,222) |
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Update Tickets (Bulk)
Update tickets in bulk (job is queued) and wait until done. This is faster than one request at a time
Update Ticket (Single)
Update single ticket. Use bulk operation if you pfrefer to update multiple tickets. If you like to set additional_tags or remove_tags then use BULK Table (Tickets)
Parameter | Description |
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Ticket ID to Update |
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Delete Ticket
Delete ticket by id.
Parameter | Description |
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Ticket ID for Delete |
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Read Users (All)
Get a list of all users in your account
Parameter | Description | ||||||||
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Role |
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permission_set |
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External ID for Ticket |
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Read Organizations (All)
Get a list of all organizations in your account
Generic Request
This is generic endpoint. Use this endpoint when some actions are not implemented by connector. Just enter partial URL (Required), Body, Method, Header etc. Most parameters are optional except URL.
Parameter | Description |
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Url |
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Body |
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IsMultiPart |
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Filter |
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Headers |
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