Zendesk Connector
Zendesk Connector Help
Version 8
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Supported Engine: 7

EndPoints for Zendesk Connector


On this page you will see possible API actions you can perform with Zendesk connector. We will refer this as API EndPoint or just EndPoint.

Label Name Description
Read Tickets (All) get_tickets Get a list of all tickets in your account [API Help..]
Read Tickets changed after date (Incremental) get_tickets_incr Get a list of tickets changed after specified date/time [API Help..]
Read Ticket(s) by ID get_tickets_by_ids Get a list of all tickets in your account [API Help..]
Read User(s) by ID get_users_by_ids Get a list of users in your account for specific id(s) [API Help..]
Read Organization(s) by ID get_organizations_by_ids Get a list of organizations in your account for specific id(s) [API Help..]
Read Tickets for Organization get_tickets_by_org Get all tickets for specified organization_id [API Help..]
Read Tickets for User (Requested) get_tickets_for_user_requested Get all requested tickets for specified user_id [API Help..]
Read Tickets for User (CCed) get_tickets_for_user_cced Get all CCed tickets for specified user_id [API Help..]
Read Tickets for User (Assigned) get_tickets_for_user_assigned Get all assigned tickets for specified user_id [API Help..]
Read Tickets (Recent) get_tickets_recent Get all recent tickets [API Help..]
Read Tickets Count (All) get_tickets_count Returns an approximate count of tickets in the account. If the count exceeds 100,000, it is updated every 24 hours. The count[refreshed_at] property is a timestamp that indicates when the count was last updated. Note: When the count exceeds 100,000, count[refreshed_at] may occasionally be null. This indicates that the count is being updated in the background, and count[value] is limited to 100,000 until the update is complete. [API Help..]
Read Tickets Count (for Organization) get_tickets_count_org Returns an approximate count of tickets for specified organization_id. If the count exceeds 100,000, it is updated every 24 hours. The count[refreshed_at] property is a timestamp that indicates when the count was last updated. Note: When the count exceeds 100,000, count[refreshed_at] may occasionally be null. This indicates that the count is being updated in the background, and count[value] is limited to 100,000 until the update is complete. [API Help..]
Read Ticket Metrics get_ticket_metrics Returns a list of tickets with their metrics.. [API Help..]
Read Ticket Fields get_ticket_fields Returns a list of all system and custom ticket fields in your account. For accounts without access to multiple ticket forms, positions can be changed using the Update Ticket Field endpoint or the Ticket Forms page in Zendesk Support (Admin > Manage > Ticket Forms). The Ticket Forms page shows the fields for the account. The order of the fields is used in the different products to show the field values in the tickets. [API Help..]
Read Ticket Forms get_ticket_forms Returns a list of all ticket forms for your account if accessed as an admin or agent. End users only see ticket forms that have end_user_visible set to true. [API Help..]
Read Ticket Comments get_ticket_comments Returns comments for specified ticket ID. [API Help..]
Read Ticket Attachments get_ticket_attachments Returns attachments for the specified Ticket ID. [API Help..]
Read Ticket ActivityStream get_ticket_activity_stream Lists ticket activities in the last 30 days affecting the agent making the request. The Ticket Activities API returns ticket activities by other people affecting the agent making the API request. Ticket activities include assigning a ticket to the agent, increasing the priority of a ticket assigned to the agent, or adding a comment to a ticket assigned to the agent. A possible use case for the API is building a personalized notification service for agents. [API Help..]
Read Ticket ActivityStream Details get_ticket_activity_info Lists ticket activity details. [API Help..]
Search Records get_search Search for ticket, user, organization, or group for specified search criteria. Returns max 1000 records based on search criteria (i.e. query) you specify [API Help..]
Read Organization Count get_organizations_count Get organizations count. [API Help..]
Read Organization Fields get_organization_fields Returns a list of custom Organization Fields in your account. Fields are returned in the order that you specify in your Organization Fields configuration in Zendesk Support. Clients should cache this resource for the duration of their API usage and map the key for each Organization Field to the values returned under the organization_fields attribute on the Organization resource. [API Help..]
Read Tags get_tags Lists the 500 most popular tags in the last 60 days, in decreasing popularity. You must enable the tagging of users and organizations in Zendesk Support for the API calls to work. Select Manage > Settings > Customers, and enable the option. [API Help..]
Read Groups get_groups Get information about groups. [API Help..]
Read User Fields get_user_fields Returns a list of custom User Fields in your account. Fields are returned in the order that you specify in your User Fields configuration in Zendesk Support. Clients should cache this resource for the duration of their API usage and map the key for each User Field to the values returned under the user_fields attribute on the User resource. [API Help..]
Read Current User Info get_me Get information for current profile based on credentials you have used. [API Help..]
Read Brands get_brands Get information about brands. [API Help..]
Read Views get_views Get information about views. [API Help..]
Read Macros get_macros Get information about macros. [API Help..]
Read Sessions get_sessions Get information about Sessions. [API Help..]
Read User Sessions get_user_sessions Get information about user sessions. [API Help..]
Read Requests get_requests Returns a list of requests. [API Help..]
Read Requests Search get_requests_search Returns a requests using search criteria. [API Help..]
Read Attachment get_attachment Read attachment information [API Help..]
Delete Attachment delete_attachment Delete attachment [API Help..]
Upload Attachment (Single file) post_attachment Upload files to Zendesk which can be used as attachment later. [API Help..]
Delete Upload Session delete_upload Delete upload session and all its attachments. [API Help..]
Create Ticket (Single) post_ticket Creates one ticket at a time and wait until its created. Use BULK Table instead of this one to create multiple tickets. [API Help..]
Create Tickets (Bulk) post_tickets Create tickets in bulk (job is queued) and wait until done. This is faster than one request at a time [API Help..]
Delete Tickets (Bulk) delete_tickets Delete multiple tickets in a single request. This is faster than row by row operation. [API Help..]
Update Tickets (Bulk) put_tickets Update tickets in bulk (job is queued) and wait until done. This is faster than one request at a time [API Help..]
Update Ticket (Single) put_ticket Update single ticket. Use bulk operation if you pfrefer to update multiple tickets. If you like to set additional_tags or remove_tags then use BULK Table (Tickets) [API Help..]
Delete Ticket delete_ticket Delete ticket by id. [API Help..]
Read Users (All) get_users Get a list of all users in your account [API Help..]
Read Organizations (All) get_organizations Get a list of all organizations in your account [API Help..]
Upsert Users (Bulk) - Create or Update upsert_users Create or Update users in bulk (Upsert) [API Help..]
Delete User delete_user Delete a user by its id [API Help..]
Update User put_user Update a user by its id [API Help..]
Create User post_user Create a user [API Help..]
Upsert User - Create or Update upsert_user Create or Update a user in (Upsert) [API Help..]
Delete Organization delete_organization Delete an organization by its id [API Help..]
Update Organization put_organization Update an organization by its id [API Help..]
Create Organization post_organization Create an organization [API Help..]
Upsert Organization - Create or Update upsert_organization Create or Update an organization in (Upsert) [API Help..]
Generic Request generic_request This is generic endpoint. Use this endpoint when some actions are not implemented by connector. Just enter partial URL (Required), Body, Method, Header etc. Most parameters are optional except URL.