EndPoint Update Ticket (Single)

Contents

1 Label
2 Description
3 Parameters
4 Output Columns
5 Input Columns

Name

put_ticket

Description

Update single ticket. Use bulk operation if you pfrefer to update multiple tickets. If you like to set additional_tags or remove_tags then use BULK Table (Tickets) [API reference]

Parameters

Parameter	Label	Required	Options	Description
id	Ticket ID to Update	YES

Output Columns

Label	Data Type (SSIS)	Data Type (SQL)	Length	Raw
id	`DT_I8`	`bigint`		False
recipient	`DT_WSTR`	`nvarchar(255)`	255	False
subject	`DT_WSTR`	`nvarchar(1000)`	1000	False
status	`DT_WSTR`	`nvarchar(28)`	28	False
type	`DT_WSTR`	`nvarchar(255)`	255	False
priority	`DT_WSTR`	`nvarchar(24)`	24	False
description	`DT_NTEXT`	`nvarchar(MAX)`		False
external_id	`DT_WSTR`	`nvarchar(255)`	255	False
created_at	`DT_DBTIMESTAMP`	`datetime`		False
updated_at	`DT_DBTIMESTAMP`	`datetime`		False
raw_subject	`DT_WSTR`	`nvarchar(1000)`	1000	False
url	`DT_WSTR`	`nvarchar(500)`	500	False
comment_count	`DT_I8`	`bigint`		False
requester_id	`DT_I8`	`bigint`		False
submitter_id	`DT_I8`	`bigint`		False
assignee_id	`DT_I8`	`bigint`		False
organization_id	`DT_I8`	`bigint`		False
group_id	`DT_I8`	`bigint`		False
collaborator_ids	`DT_WSTR`	`nvarchar(1000)`	1000	False
collaborator_ids_1	`DT_WSTR`	`nvarchar(20)`	20	False
collaborator_ids_2	`DT_WSTR`	`nvarchar(20)`	20	False
collaborator_ids_3	`DT_WSTR`	`nvarchar(20)`	20	False
follower_ids	`DT_WSTR`	`nvarchar(1000)`	1000	False
follower_ids_1	`DT_WSTR`	`nvarchar(20)`	20	False
follower_ids_2	`DT_WSTR`	`nvarchar(20)`	20	False
follower_ids_3	`DT_WSTR`	`nvarchar(20)`	20	False
email_cc_ids	`DT_WSTR`	`nvarchar(1000)`	1000	False
email_cc_ids_1	`DT_WSTR`	`nvarchar(20)`	20	False
email_cc_ids_2	`DT_WSTR`	`nvarchar(20)`	20	False
email_cc_ids_3	`DT_WSTR`	`nvarchar(20)`	20	False
forum_topic_id	`DT_WSTR`	`nvarchar(255)`	255	False
problem_id	`DT_WSTR`	`nvarchar(255)`	255	False
has_incidents	`DT_BOOL`	`bit`		False
is_public	`DT_BOOL`	`bit`		False
due_at	`DT_DBTIMESTAMP`	`datetime`		False
tags	`DT_WSTR`	`nvarchar(1000)`	1000	False
tags_1	`DT_WSTR`	`nvarchar(50)`	50	False
tags_2	`DT_WSTR`	`nvarchar(50)`	50	False
tags_3	`DT_WSTR`	`nvarchar(50)`	50	False
tags_4	`DT_WSTR`	`nvarchar(50)`	50	False
tags_5	`DT_WSTR`	`nvarchar(50)`	50	False
custom_fields	`DT_WSTR`	`nvarchar(1000)`	1000	False
custom_fields_1_id	`DT_WSTR`	`nvarchar(20)`	20	False
custom_fields_1_value	`DT_WSTR`	`nvarchar(1000)`	1000	False
custom_fields_2_id	`DT_WSTR`	`nvarchar(20)`	20	False
custom_fields_2_value	`DT_WSTR`	`nvarchar(1000)`	1000	False
custom_fields_3_id	`DT_WSTR`	`nvarchar(20)`	20	False
custom_fields_3_value	`DT_WSTR`	`nvarchar(1000)`	1000	False
custom_fields_4_id	`DT_WSTR`	`nvarchar(20)`	20	False
custom_fields_4_value	`DT_WSTR`	`nvarchar(1000)`	1000	False
custom_fields_5_id	`DT_WSTR`	`nvarchar(20)`	20	False
custom_fields_5_value	`DT_WSTR`	`nvarchar(1000)`	1000	False
via_followup_source_id	`DT_I8`	`bigint`		False
satisfaction_rating_id	`DT_I8`	`bigint`		False
satisfaction_rating_score	`DT_WSTR`	`nvarchar(20)`	20	False
satisfaction_rating_comment	`DT_WSTR`	`nvarchar(1000)`	1000	False
sharing_agreement_ids	`DT_WSTR`	`nvarchar(255)`	255	False
fields	`DT_WSTR`	`nvarchar(1000)`	1000	False
followup_ids	`DT_WSTR`	`nvarchar(1000)`	1000	False
brand_id	`DT_I8`	`bigint`		False
allow_channelback	`DT_BOOL`	`bit`		False
allow_attachments	`DT_BOOL`	`bit`		False
via_channel	`DT_WSTR`	`nvarchar(100)`	100	False
via_source_rel	`DT_WSTR`	`nvarchar(255)`	255	False
via_source_from_address	`DT_WSTR`	`nvarchar(500)`	500	False
via_source_from_name	`DT_WSTR`	`nvarchar(500)`	500	False
via_source_to_name	`DT_WSTR`	`nvarchar(500)`	500	False
via_source_to_address	`DT_WSTR`	`nvarchar(500)`	500	False
via_source_from_ticket_id	`DT_I8`	`bigint`		False
via_source_from_subject	`DT_WSTR`	`nvarchar(1000)`	1000	False
via_source_from_channel	`DT_WSTR`	`nvarchar(50)`	50	False
custom_field_[$parent.id$]	`DT_WSTR`	`nvarchar(4000)`	4000	False

Input Columns

Label	Data Type (SSIS)	Data Type (SQL)	Length	Raw
id	`DT_I8`	`bigint`		False
allow_channelback	`DT_BOOL`	`bit`		False
brand_id	`DT_I8`	`bigint`		False
followup_ids	`DT_WSTR`	`nvarchar(1000)`	1000	True
fields	`DT_WSTR`	`nvarchar(1000)`	1000	True
sharing_agreement_ids	`DT_WSTR`	`nvarchar(255)`	255	True
due_at	`DT_DBTIMESTAMP`	`datetime`		False
is_public	`DT_BOOL`	`bit`		False
problem_id	`DT_WSTR`	`nvarchar(255)`	255	False
forum_topic_id	`DT_WSTR`	`nvarchar(255)`	255	False
email_cc_ids	`DT_WSTR`	`nvarchar(1000)`	1000	True
follower_ids	`DT_WSTR`	`nvarchar(1000)`	1000	True
collaborator_ids	`DT_WSTR`	`nvarchar(1000)`	1000	False
group_id	`DT_I8`	`bigint`		False
organization_id	`DT_I8`	`bigint`		False
allow_attachments	`DT_BOOL`	`bit`		False
assignee_id	`DT_I8`	`bigint`		False
requester_id	`DT_I8`	`bigint`		False
requester_email	`DT_WSTR`	`nvarchar(255)`	255	False
requester_name	`DT_WSTR`	`nvarchar(255)`	255	False
external_id	`DT_WSTR`	`nvarchar(255)`	255	False
custom_fields	`DT_WSTR`	`nvarchar(1000)`	1000	True
tags	`DT_WSTR`	`nvarchar(1000)`	1000	True
comment_author_id	`DT_I8`	`bigint`		False
comment_public	`DT_BOOL`	`bit`		False
comment_body_html	`DT_NTEXT`	`nvarchar(MAX)`		False
comment_body	`DT_NTEXT`	`nvarchar(MAX)`		False
priority	`DT_WSTR`	`nvarchar(24)`	24	False
type	`DT_WSTR`	`nvarchar(255)`	255	False
status	`DT_WSTR`	`nvarchar(28)`	28	False
recipient	`DT_WSTR`	`nvarchar(255)`	255	False
submitter_id	`DT_I8`	`bigint`		False
subject	`DT_WSTR`	`nvarchar(1012)`	1012	False

Required columns that you need to supply are bolded.