EndPoint Update Ticket (Single)

Name

put_ticket

Description

Update single ticket. Use bulk operation if you pfrefer to update multiple tickets. If you like to set additional_tags or remove_tags then use BULK Table (Tickets) [API reference]

Parameters

Parameter	Label	Required	Options	Description
id	Ticket ID to Update	YES

Output Columns

Label	Data Type (SSIS)	Data Type (SQL)	Length	Raw
id	`DT_I8`	`bigint`		`False`
recipient	`DT_WSTR`	`nvarchar(255)`	255	`False`
subject	`DT_WSTR`	`nvarchar(1000)`	1000	`False`
status	`DT_WSTR`	`nvarchar(28)`	28	`False`
type	`DT_WSTR`	`nvarchar(255)`	255	`False`
priority	`DT_WSTR`	`nvarchar(24)`	24	`False`
description	`DT_NTEXT`	`nvarchar(MAX)`		`False`
external_id	`DT_WSTR`	`nvarchar(255)`	255	`False`
created_at	`DT_DBTIMESTAMP`	`datetime`		`False`
updated_at	`DT_DBTIMESTAMP`	`datetime`		`False`
raw_subject	`DT_WSTR`	`nvarchar(1000)`	1000	`False`
url	`DT_WSTR`	`nvarchar(500)`	500	`False`
comment_count	`DT_I8`	`bigint`		`False`
requester_id	`DT_I8`	`bigint`		`False`
submitter_id	`DT_I8`	`bigint`		`False`
assignee_id	`DT_I8`	`bigint`		`False`
organization_id	`DT_I8`	`bigint`		`False`
group_id	`DT_I8`	`bigint`		`False`
collaborator_ids	`DT_WSTR`	`nvarchar(1000)`	1000	`False`
collaborator_ids_1	`DT_WSTR`	`nvarchar(20)`	20	`False`
collaborator_ids_2	`DT_WSTR`	`nvarchar(20)`	20	`False`
collaborator_ids_3	`DT_WSTR`	`nvarchar(20)`	20	`False`
follower_ids	`DT_WSTR`	`nvarchar(1000)`	1000	`False`
follower_ids_1	`DT_WSTR`	`nvarchar(20)`	20	`False`
follower_ids_2	`DT_WSTR`	`nvarchar(20)`	20	`False`
follower_ids_3	`DT_WSTR`	`nvarchar(20)`	20	`False`
email_cc_ids	`DT_WSTR`	`nvarchar(1000)`	1000	`False`
email_cc_ids_1	`DT_WSTR`	`nvarchar(20)`	20	`False`
email_cc_ids_2	`DT_WSTR`	`nvarchar(20)`	20	`False`
email_cc_ids_3	`DT_WSTR`	`nvarchar(20)`	20	`False`
forum_topic_id	`DT_WSTR`	`nvarchar(255)`	255	`False`
problem_id	`DT_WSTR`	`nvarchar(255)`	255	`False`
has_incidents	`DT_BOOL`	`bit`		`False`
is_public	`DT_BOOL`	`bit`		`False`
due_at	`DT_DBTIMESTAMP`	`datetime`		`False`
tags	`DT_WSTR`	`nvarchar(1000)`	1000	`False`
tags_1	`DT_WSTR`	`nvarchar(50)`	50	`False`
tags_2	`DT_WSTR`	`nvarchar(50)`	50	`False`
tags_3	`DT_WSTR`	`nvarchar(50)`	50	`False`
tags_4	`DT_WSTR`	`nvarchar(50)`	50	`False`
tags_5	`DT_WSTR`	`nvarchar(50)`	50	`False`
custom_fields	`DT_WSTR`	`nvarchar(1000)`	1000	`False`
custom_fields_1_id	`DT_WSTR`	`nvarchar(20)`	20	`False`
custom_fields_1_value	`DT_WSTR`	`nvarchar(1000)`	1000	`False`
custom_fields_2_id	`DT_WSTR`	`nvarchar(20)`	20	`False`
custom_fields_2_value	`DT_WSTR`	`nvarchar(1000)`	1000	`False`
custom_fields_3_id	`DT_WSTR`	`nvarchar(20)`	20	`False`
custom_fields_3_value	`DT_WSTR`	`nvarchar(1000)`	1000	`False`
custom_fields_4_id	`DT_WSTR`	`nvarchar(20)`	20	`False`
custom_fields_4_value	`DT_WSTR`	`nvarchar(1000)`	1000	`False`
custom_fields_5_id	`DT_WSTR`	`nvarchar(20)`	20	`False`
custom_fields_5_value	`DT_WSTR`	`nvarchar(1000)`	1000	`False`
via_followup_source_id	`DT_I8`	`bigint`		`False`
satisfaction_rating_id	`DT_I8`	`bigint`		`False`
satisfaction_rating_score	`DT_WSTR`	`nvarchar(20)`	20	`False`
satisfaction_rating_comment	`DT_WSTR`	`nvarchar(1000)`	1000	`False`
sharing_agreement_ids	`DT_WSTR`	`nvarchar(255)`	255	`False`
fields	`DT_WSTR`	`nvarchar(1000)`	1000	`False`
followup_ids	`DT_WSTR`	`nvarchar(1000)`	1000	`False`
brand_id	`DT_I8`	`bigint`		`False`
allow_channelback	`DT_BOOL`	`bit`		`False`
allow_attachments	`DT_BOOL`	`bit`		`False`
via_channel	`DT_WSTR`	`nvarchar(100)`	100	`False`
via_source_rel	`DT_WSTR`	`nvarchar(255)`	255	`False`
via_source_from_address	`DT_WSTR`	`nvarchar(500)`	500	`False`
via_source_from_name	`DT_WSTR`	`nvarchar(500)`	500	`False`
via_source_to_name	`DT_WSTR`	`nvarchar(500)`	500	`False`
via_source_to_address	`DT_WSTR`	`nvarchar(500)`	500	`False`
via_source_from_ticket_id	`DT_I8`	`bigint`		`False`
via_source_from_subject	`DT_WSTR`	`nvarchar(1000)`	1000	`False`
via_source_from_channel	`DT_WSTR`	`nvarchar(50)`	50	`False`
custom_field_[$parent.id$]	`DT_WSTR`	`nvarchar(4000)`	4000	`False`

Input Columns

Label	Data Type (SSIS)	Data Type (SQL)	Length	Raw
id	`DT_I8`	`bigint`		`False`
allow_channelback	`DT_BOOL`	`bit`		`False`
brand_id	`DT_I8`	`bigint`		`False`
followup_ids	`DT_WSTR`	`nvarchar(1000)`	1000	`True`
fields	`DT_WSTR`	`nvarchar(1000)`	1000	`True`
sharing_agreement_ids	`DT_WSTR`	`nvarchar(255)`	255	`True`
due_at	`DT_DBTIMESTAMP`	`datetime`		`False`
is_public	`DT_BOOL`	`bit`		`False`
problem_id	`DT_WSTR`	`nvarchar(255)`	255	`False`
forum_topic_id	`DT_WSTR`	`nvarchar(255)`	255	`False`
email_cc_ids	`DT_WSTR`	`nvarchar(1000)`	1000	`True`
follower_ids	`DT_WSTR`	`nvarchar(1000)`	1000	`True`
collaborator_ids	`DT_WSTR`	`nvarchar(1000)`	1000	`False`
group_id	`DT_I8`	`bigint`		`False`
organization_id	`DT_I8`	`bigint`		`False`
allow_attachments	`DT_BOOL`	`bit`		`False`
assignee_id	`DT_I8`	`bigint`		`False`
requester_id	`DT_I8`	`bigint`		`False`
requester_email	`DT_WSTR`	`nvarchar(255)`	255	`False`
requester_name	`DT_WSTR`	`nvarchar(255)`	255	`False`
external_id	`DT_WSTR`	`nvarchar(255)`	255	`False`
custom_fields	`DT_WSTR`	`nvarchar(1000)`	1000	`True`
tags	`DT_WSTR`	`nvarchar(1000)`	1000	`True`
comment_author_id	`DT_I8`	`bigint`		`False`
comment_public	`DT_BOOL`	`bit`		`False`
comment_body_html	`DT_NTEXT`	`nvarchar(MAX)`		`False`
comment_body	`DT_NTEXT`	`nvarchar(MAX)`		`False`
priority	`DT_WSTR`	`nvarchar(24)`	24	`False`
type	`DT_WSTR`	`nvarchar(255)`	255	`False`
status	`DT_WSTR`	`nvarchar(28)`	28	`False`
recipient	`DT_WSTR`	`nvarchar(255)`	255	`False`
submitter_id	`DT_I8`	`bigint`		`False`
subject	`DT_WSTR`	`nvarchar(1012)`	1012	`False`

Required columns that you need to supply are bolded.

Examples

SSIS

Use Zendesk Connector in API Source component to read data or in API Destination component to read/write data:

Update rows in Tickets (Row by Row) table using API Destination

This EndPoint belongs to Tickets (Row by Row) table, therefore you cannot work with it directly. Use this table and table-operation pair instead:

Zendesk

Tickets (Row by Row)

Update