EndPoint Read Ticket Metrics
Name
get_ticket_metrics
Description
Returns a list of tickets with their metrics. [API reference]
Parameters
| Parameter | Label | Required | Options | Description |
|---|---|---|---|---|
| PageSize | Records Per Page (Max 100) | NO |
Output Columns
| Label | Data Type (SSIS) | Data Type (SQL) | Length | Raw | Description |
|---|---|---|---|---|---|
| id |
DT_I8
|
bigint
|
False |
||
| ticket_id |
DT_I4
|
int
|
False |
||
| created_at |
DT_DBTIMESTAMP
|
datetime
|
False |
||
| updated_at |
DT_DBTIMESTAMP
|
datetime
|
False |
||
| group_stations |
DT_I4
|
int
|
False |
||
| assignee_stations |
DT_I4
|
int
|
False |
||
| reopens |
DT_I4
|
int
|
False |
||
| replies |
DT_I4
|
int
|
False |
||
| assignee_updated_at |
DT_DBTIMESTAMP
|
datetime
|
False |
||
| requester_updated_at |
DT_DBTIMESTAMP
|
datetime
|
False |
||
| status_updated_at |
DT_DBTIMESTAMP
|
datetime
|
False |
||
| initially_assigned_at |
DT_DBTIMESTAMP
|
datetime
|
False |
||
| assigned_at |
DT_DBTIMESTAMP
|
datetime
|
False |
||
| solved_at |
DT_DBTIMESTAMP
|
datetime
|
False |
||
| latest_comment_added_at |
DT_DBTIMESTAMP
|
datetime
|
False |
||
| reply_time_in_minutes.calendar |
DT_I4
|
int
|
False |
||
| reply_time_in_minutes.business |
DT_I4
|
int
|
False |
||
| first_resolution_time_in_minutes.calendar |
DT_I4
|
int
|
False |
||
| first_resolution_time_in_minutes.business |
DT_I4
|
int
|
False |
||
| full_resolution_time_in_minutes.calendar |
DT_I4
|
int
|
False |
||
| full_resolution_time_in_minutes.business |
DT_I4
|
int
|
False |
||
| agent_wait_time_in_minutes.calendar |
DT_I4
|
int
|
False |
||
| agent_wait_time_in_minutes.business |
DT_I4
|
int
|
False |
||
| requester_wait_time_in_minutes.calendar |
DT_I4
|
int
|
False |
||
| requester_wait_time_in_minutes.business |
DT_I4
|
int
|
False |
||
| on_hold_time_in_minutes.calendar |
DT_I4
|
int
|
False |
||
| on_hold_time_in_minutes.business |
DT_I4
|
int
|
False |
||
| url |
DT_WSTR
|
nvarchar(1000)
|
1000 | False |
Input Columns
| Label | Data Type (SSIS) | Data Type (SQL) | Length | Raw | Description | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| There are no Static columns defined for this endpoint. This endpoint detects columns dynamically at runtime. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Examples
SSIS
Use Zendesk Connector in API Source component to read data or in API Destination component to read/write data:
Read Ticket Metrics using API Source
Zendesk
Read Ticket Metrics
Read Ticket Metrics using API Destination
Zendesk
Read Ticket Metrics
