Endpoint Read Ticket Metrics
Name
get_ticket_metrics
Description
Returns a list of tickets with their metrics. [API reference]
Parameters
| Parameter | Required | Options |
|---|---|---|
|
Name:
Label: Records Per Page (Max 100) |
Output Columns
| Label | Data Type (SSIS) | Data Type (SQL) | Length | Description |
|---|---|---|---|---|
| id |
DT_I8
|
bigint
|
||
| ticket_id |
DT_I4
|
int
|
||
| created_at |
DT_DBTIMESTAMP
|
datetime
|
||
| updated_at |
DT_DBTIMESTAMP
|
datetime
|
||
| group_stations |
DT_I4
|
int
|
||
| assignee_stations |
DT_I4
|
int
|
||
| reopens |
DT_I4
|
int
|
||
| replies |
DT_I4
|
int
|
||
| assignee_updated_at |
DT_DBTIMESTAMP
|
datetime
|
||
| requester_updated_at |
DT_DBTIMESTAMP
|
datetime
|
||
| status_updated_at |
DT_DBTIMESTAMP
|
datetime
|
||
| initially_assigned_at |
DT_DBTIMESTAMP
|
datetime
|
||
| assigned_at |
DT_DBTIMESTAMP
|
datetime
|
||
| solved_at |
DT_DBTIMESTAMP
|
datetime
|
||
| latest_comment_added_at |
DT_DBTIMESTAMP
|
datetime
|
||
| reply_time_in_minutes.calendar |
DT_I4
|
int
|
||
| reply_time_in_minutes.business |
DT_I4
|
int
|
||
| first_resolution_time_in_minutes.calendar |
DT_I4
|
int
|
||
| first_resolution_time_in_minutes.business |
DT_I4
|
int
|
||
| full_resolution_time_in_minutes.calendar |
DT_I4
|
int
|
||
| full_resolution_time_in_minutes.business |
DT_I4
|
int
|
||
| agent_wait_time_in_minutes.calendar |
DT_I4
|
int
|
||
| agent_wait_time_in_minutes.business |
DT_I4
|
int
|
||
| requester_wait_time_in_minutes.calendar |
DT_I4
|
int
|
||
| requester_wait_time_in_minutes.business |
DT_I4
|
int
|
||
| on_hold_time_in_minutes.calendar |
DT_I4
|
int
|
||
| on_hold_time_in_minutes.business |
DT_I4
|
int
|
||
| url |
DT_WSTR
|
nvarchar(1000)
|
1000 |
If the column you are looking for is missing, consider customizing Zendesk Connector.
Input Columns
| Label | Data Type (SSIS) | Data Type (SQL) | Length | Description | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| There are no Static columns defined for this endpoint. This endpoint detects columns dynamically at runtime. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Examples
SSIS
Use Zendesk Connector in API Source or in API Destination SSIS Data Flow components to read or write data.
API Source
API Source - Zendesk
Zendesk Connector can be used to integrate Zendesk REST API in your App / BI Tools. You can read/write data about Tickets, Activity, Users, Organizations and more.
Zendesk
Read Ticket Metrics
| Optional Parameters | |
|---|---|
| NextUrlAttributeOrExpr | $.links.next |
| Records Per Page (Max 100) | 100 |
| NextUrlEndIndicator | false |
| StopIndicatorAttributeOrExpr | $.meta.has_more |
API Destination
API Destination - Zendesk
Zendesk Connector can be used to integrate Zendesk REST API in your App / BI Tools. You can read/write data about Tickets, Activity, Users, Organizations and more.
Zendesk
Read Ticket Metrics
| Optional Parameters | |
|---|---|
| NextUrlAttributeOrExpr | $.links.next |
| Records Per Page (Max 100) | 100 |
| NextUrlEndIndicator | false |
| StopIndicatorAttributeOrExpr | $.meta.has_more |
ODBC application
Use these SQL queries in your ODBC application data source:
Read ticket metrics
SELECT * FROM get_ticket_metricsSQL Server
Use these SQL queries in SQL Server after you create a data source in Data Gateway:
Read ticket metrics
DECLARE @MyQuery NVARCHAR(MAX) = 'SELECT * FROM get_ticket_metrics';
EXEC (@MyQuery) AT [LS_TO_ZENDESK_IN_GATEWAY];