Read Ticket Comments
Name
get_ticket_comments
Description
Returns comments for specified ticket ID. [API reference]
Parameters
Output Columns
Label | Data Type (SSIS) | Data Type (SQL) | Length | Raw | Description |
---|---|---|---|---|---|
id |
DT_I8
|
bigint
|
False |
||
author_id |
DT_I8
|
bigint
|
False |
||
body |
DT_NTEXT
|
nvarchar(MAX)
|
False |
||
plain_body |
DT_NTEXT
|
nvarchar(MAX)
|
False |
||
html_body |
DT_NTEXT
|
nvarchar(MAX)
|
False |
||
created_at |
DT_DBTIMESTAMP
|
datetime
|
False |
||
attachments |
DT_WSTR
|
nvarchar(4000)
|
4000 | False |
|
type |
DT_WSTR
|
nvarchar(100)
|
100 | False |
|
public |
DT_BOOL
|
bit
|
False |
||
attachments_1_id |
DT_I8
|
bigint
|
False |
||
attachments_2_id |
DT_I8
|
bigint
|
False |
||
attachments_3_id |
DT_I8
|
bigint
|
False |
||
attachments_4_id |
DT_I8
|
bigint
|
False |
||
attachments_5_id |
DT_I8
|
bigint
|
False |
||
attachments_1_file_name |
DT_WSTR
|
nvarchar(255)
|
255 | False |
|
attachments_2_file_name |
DT_WSTR
|
nvarchar(255)
|
255 | False |
|
attachments_3_file_name |
DT_WSTR
|
nvarchar(255)
|
255 | False |
|
attachments_4_file_name |
DT_WSTR
|
nvarchar(255)
|
255 | False |
|
attachments_5_file_name |
DT_WSTR
|
nvarchar(255)
|
255 | False |
|
attachments_1_content_url |
DT_WSTR
|
nvarchar(500)
|
500 | False |
|
attachments_2_content_url |
DT_WSTR
|
nvarchar(500)
|
500 | False |
|
attachments_3_content_url |
DT_WSTR
|
nvarchar(500)
|
500 | False |
|
attachments_4_content_url |
DT_WSTR
|
nvarchar(500)
|
500 | False |
|
attachments_5_content_url |
DT_WSTR
|
nvarchar(500)
|
500 | False |
|
via_channel |
DT_WSTR
|
nvarchar(100)
|
100 | False |
|
via_source_rel |
DT_WSTR
|
nvarchar(255)
|
255 | False |
|
via_source_from_address |
DT_WSTR
|
nvarchar(500)
|
500 | False |
|
via_source_from_name |
DT_WSTR
|
nvarchar(500)
|
500 | False |
|
via_source_from_original_recipients |
DT_WSTR
|
nvarchar(2000)
|
2000 | False |
|
via_source_to_name |
DT_WSTR
|
nvarchar(500)
|
500 | False |
|
via_source_to_address |
DT_WSTR
|
nvarchar(500)
|
500 | False |
If the column you are looking for is missing, consider customizing Zendesk Connector.
Input Columns
Label | Data Type (SSIS) | Data Type (SQL) | Length | Raw | Description |
---|---|---|---|---|---|
author_id |
DT_I8
|
bigint
|
False |
||
body |
DT_NTEXT
|
nvarchar(MAX)
|
False |
Required columns that you need to supply are bolded.
Examples
SSIS
Use Zendesk Connector in API Source component to read data or in API Destination component to read/write data:
Read Ticket Comments using API Source
Zendesk
Read Ticket Comments

Read Ticket Comments using API Destination
Zendesk
Read Ticket Comments

ODBC application
Use these SQL queries in your ODBC application data source:
Read ticket comments
SELECT * FROM get_ticket_comments
WITH
(
"ticket_id" = 'abcd-1234-ticket_id'
)
SQL Server
Use these SQL queries in SQL Server after you create a data source in Data Gateway:
Read ticket comments
DECLARE @MyQuery NVARCHAR(MAX) = 'SELECT * FROM get_ticket_comments
WITH
(
"ticket_id" = ''abcd-1234-ticket_id''
)';
EXEC (@MyQuery) AT [LS_TO_ZENDESK_IN_GATEWAY];