ServiceNow Connector for SSAS Allows the reading and writing of incidents, attachments, and more in ServiceNow without coding! The ZappySys ServiceNow API Connector provides easy-to-use, high-performance API access. In this article you will learn how to quickly and efficiently integrate ServiceNow data in SSAS without coding. We will use high-performance ServiceNow Connector to easily connect to ServiceNow and then access the data inside SSAS. Let's follow the steps below to see how we can accomplish that! Download Documentation ServiceNow Connector for SSAS is based on ZappySys API Driver which is part of ODBC PowerPack. It is a collection of high-performance ODBC drivers that enable you to integrate data in SQL Server, SSIS, a programming language, or any other ODBC-compatible application. ODBC PowerPack supports various file formats, sources and destinations, including REST/SOAP API, SFTP/FTP, storage services, and plain files, to mention a few.

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Create Data Source in ZappySys Data Gateway based on API Driver

1. Download and install ODBC PowerPack.

2. Search for gateway in start menu and Open ZappySys Data Gateway:
   

3. Go to Users Tab to add our first Gateway user. Click Add; we will give it a name tdsuser and enter password you like to give. Check Admin option and click OK to save. We will use these details later when we create linked server:
   

4. Now we are ready to add a data source. Click Add, give data source a name (Copy this name somewhere, we will need it later) and then select Native - ZappySys API Driver. Finally, click OK. And it will create the Data Set for it and open the ZS driver UI.

   ServicenowDSN

   
   

5. When the Configuration window appears give your data source a name if you haven't done that already, then select "ServiceNow" from the list of Popular Connectors. If "ServiceNow" is not present in the list, then click "Search Online" and download it. Then set the path to the location where you downloaded it. Finally, click Continue >> to proceed with configuring the DSN:

   ServicenowDSN

   ServiceNow

   

6. Now it's time to configure the Connection Manager. Select Authentication Type, e.g. Token Authentication. Then select API Base URL (in most cases, the default one is the right one). More info is available in the Authentication section.

    Basic Auth [Http]

   Authenticate using ServiceNow instance username and password.

   Steps how to get and use ServiceNow credentials
   

   Locate your ServiceNow instance credentials and use them for HTTP authentication:

   1. Go to https://developer.servicenow.com/dev.do and log in.
   2. Click on your profile picture.

   3. When a menu appears, click on Manage instance password or a similar option:

      

   4. In a new window you will see your HTTP Basic Authentication credentials:

      

   5. Done! Use this username and password when configuring OAuth Authentication parameters.

   Fill in all required parameters and set optional parameters if needed:

   ServicenowDSN

   ServiceNow

   Basic Auth [Http]

   https://[$InstanceName$].service-now.com/api/now

   Required Parameters
   InstanceName	Fill-in the parameter...
   User name	Fill-in the parameter...
   Password	Fill-in the parameter...
   Optional Parameters
   ApiVersion	v2
   RetryMode	RetryWhenStatusCodeMatch
   RetryStatusCodeList	429
   RetryCountMax	5
   RetryMultiplyWaitTime	True

   

    OAuth [OAuth]

   Authenticate using ServiceNow instance username, password, OAuth Client ID, and Client Secret. [API reference]

   Steps how to get and use ServiceNow credentials
   

   Create OAuth application and use it for authentication:

   1. Login to your instance at https://your-instance-id.service-now.com.

   2. Start by clicking on menu item All, then search for oauth, and click Application Registry option:

      

   3. Then click button New:

      

   4. Continue by clicking Create an OAuth API endpoint for external clients option:

      

   5. Move on by naming your OAuth application and entering a Client Secret (or let it be generated automatically).

   6. Finally give it a final touch by increasing the Refresh Token Lifespan value to 315,360,000 (it should last for 10 years):

      

   7. Done! Now you can use Client ID and Client Secret when configuring OAuth Authentication parameters.

   Fill in all required parameters and set optional parameters if needed:

   ServicenowDSN

   ServiceNow

   OAuth [OAuth]

   https://[$InstanceName$].service-now.com/api/now

   Required Parameters
   InstanceName	Fill-in the parameter...
   User name	Fill-in the parameter...
   Password	Fill-in the parameter...
   Client ID	Fill-in the parameter...
   Client Secret	Fill-in the parameter...
   ApiVersion	Fill-in the parameter...
   Optional Parameters
   RetryMode	RetryWhenStatusCodeMatch
   RetryStatusCodeList	429|503
   RetryCountMax	5
   RetryMultiplyWaitTime	True

   

7. Once the data source connection has been configured, it's time to configure the SQL query. Select the Preview tab and then click Query Builder button to configure the SQL query:

   

   ZappySys API Driver - ServiceNow

   Allows the reading and writing of incidents, attachments, and more in ServiceNow without coding! The ZappySys ServiceNow API Connector provides easy-to-use, high-performance API access.

   ServicenowDSN

   

8. Start by selecting the Table or Endpoint you are interested in and then configure the parameters. This will generate a query that we will use in SSAS to retrieve data from ServiceNow. Hit OK button to use this query in the next step.

   SELECT * FROM incident 
   
   --Using Primary Key				
   --SELECT * FROM any_table_here WHERE sys_id='109562a3c611227500a7b7ff98cc0dc7' --Primary Key in WHERE clause
   
   --Using Filter Expression
   --SELECT * FROM incident WITH(Query='number=INC0000001') --Equal condition
   --SELECT * FROM incident WITH(Query='number!=INC0000001') --Not equal condition
   --SELECT * FROM incident WITH(Query='numberININC0000001,INC0000002,INC0000003') --IN condition
   --SELECT * FROM incident WITH(Query='number=INC0000001^state=7') --AND condition
   --SELECT * FROM incident WITH(Query='number=INC0000001^ORnumber=INC0000002') --OR condition
   --SELECT * FROM incident WITH(Query='numberLIKE0001') --LIKE condition
   --SELECT * FROM incident WITH(Query='numberSTARTSWITHINC00') --StartWith condition
   --SELECT * FROM incident WITH(Query='numberENDSWITH0001') --StartWith condition
   --SELECT * FROM incident WITH(Query='number=INC0000001^state=7^NQORnumber=INC0000002') --AND / OR MIXED using NQ (NewQuery Operator)  -- (number=INC0000001 and state=7) OR (number=INC0000002)
   
   --more information about filter here https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html
   
   
   -- To read all available tables execute this query:
   -- SELECT * FROM Tables
   
   -- Other common tables:
   -----------------------
   -- SELECT * FROM sys_db_object
   -- SELECT * FROM sys_dictionary
   -- SELECT * FROM sys_user
   -- SELECT * FROM sys_user_has_role
   -- SELECT * FROM sys_user_grmember
   -- SELECT * FROM task
   -- SELECT * FROM task_sla
   -- SELECT * FROM incident
   -- SELECT * FROM incident_sla
   -- SELECT * FROM change_request
   -- SELECT * FROM cmdb_ci_computer
   -- SELECT * FROM cmdb_ci_outage
   -- SELECT * FROM cmdb_ci
   -- SELECT * FROM sn_customerservice_case
   -- SELECT * FROM kb_knowledge
   -- SELECT * FROM kb_use
   -- SELECT * FROM sc_req_item
   -- SELECT * FROM sc_request
   -- SELECT * FROM sc_task

   
   Some parameters configured in this window will be passed to the ServiceNow API, e.g. filtering parameters. It means that filtering will be done on the server side (instead of the client side), enabling you to get only the meaningful data much faster.

9. Now hit Preview Data button to preview the data using the generated SQL query. If you are satisfied with the result, use this query in SSAS:

   

   ZappySys API Driver - ServiceNow

   Allows the reading and writing of incidents, attachments, and more in ServiceNow without coding! The ZappySys ServiceNow API Connector provides easy-to-use, high-performance API access.

   ServicenowDSN

   SELECT * FROM incident 
   
   --Using Primary Key				
   --SELECT * FROM any_table_here WHERE sys_id='109562a3c611227500a7b7ff98cc0dc7' --Primary Key in WHERE clause
   
   --Using Filter Expression
   --SELECT * FROM incident WITH(Query='number=INC0000001') --Equal condition
   --SELECT * FROM incident WITH(Query='number!=INC0000001') --Not equal condition
   --SELECT * FROM incident WITH(Query='numberININC0000001,INC0000002,INC0000003') --IN condition
   --SELECT * FROM incident WITH(Query='number=INC0000001^state=7') --AND condition
   --SELECT * FROM incident WITH(Query='number=INC0000001^ORnumber=INC0000002') --OR condition
   --SELECT * FROM incident WITH(Query='numberLIKE0001') --LIKE condition
   --SELECT * FROM incident WITH(Query='numberSTARTSWITHINC00') --StartWith condition
   --SELECT * FROM incident WITH(Query='numberENDSWITH0001') --StartWith condition
   --SELECT * FROM incident WITH(Query='number=INC0000001^state=7^NQORnumber=INC0000002') --AND / OR MIXED using NQ (NewQuery Operator)  -- (number=INC0000001 and state=7) OR (number=INC0000002)
   
   --more information about filter here https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/common-ui-elements/reference/r_OpAvailableFiltersQueries.html
   
   
   -- To read all available tables execute this query:
   -- SELECT * FROM Tables
   
   -- Other common tables:
   -----------------------
   -- SELECT * FROM sys_db_object
   -- SELECT * FROM sys_dictionary
   -- SELECT * FROM sys_user
   -- SELECT * FROM sys_user_has_role
   -- SELECT * FROM sys_user_grmember
   -- SELECT * FROM task
   -- SELECT * FROM task_sla
   -- SELECT * FROM incident
   -- SELECT * FROM incident_sla
   -- SELECT * FROM change_request
   -- SELECT * FROM cmdb_ci_computer
   -- SELECT * FROM cmdb_ci_outage
   -- SELECT * FROM cmdb_ci
   -- SELECT * FROM sn_customerservice_case
   -- SELECT * FROM kb_knowledge
   -- SELECT * FROM kb_use
   -- SELECT * FROM sc_req_item
   -- SELECT * FROM sc_request
   -- SELECT * FROM sc_task

   
   You can also access data quickly from the tables dropdown by selecting <Select table>.
   A WHERE clause, LIMIT keyword will be performed on the client side, meaning that the whole result set will be retrieved from the ServiceNow API first, and only then the filtering will be applied to the data. If possible, it is recommended to use parameters in Query Builder to filter the data on the server side (in ServiceNow servers).

10. Click OK to finish creating the data source.

Read ServiceNow data in SSAS cube

With the data source created in the Data Gateway (previous step), we're now ready to read ServiceNow data in an SSAS cube. Before we dive in, open Visual Studio and create a new Analysis Services project. Then, you're all set!

Create data source based on ZappySys Data Gateway

Let's start by creating a data source for a cube, based on the Data Gateway's data source we created earlier. So, what are we waiting for? Let's do it!

1. Create a new data source:
2. Once a window opens, select Create a data source based on an existing or new connection option and click New...:
3. Here things become a little complicated, but do not despair, it's only for a little while. Just perform these little steps:
   • Select Native OLE DB\SQL Server Native Client 11.0 as provider.
   • Enter your Server name (or IP address) and Port, separated by a comma.
   • Select SQL Server Authentication option for authentication.
   • Input User name which has admin permissions in the ZappySys Data Gateway.
   • In Database name field enter the same data source name you use in the ZappySys Data Gateway.
   • Hopefully, our hard work is done, when we Test Connection.
   ServicenowDSN

   ServicenowDSN

   
   If SQL Server Native Client 11.0 is not listed as Native OLE DB provider, try using these:

   • Microsoft OLE DB Driver for SQL Server
   • Microsoft OLE DB Provider for SQL Server
4. Indeed, life is easy again:

Add data source view

We have data source in place, it's now time to add a data source view. Let's not waste a single second and get on to it!

1. Start by right-clicking on Data Source Views and then choosing New Data Source View...:
2. Select the previously created data source and click Next:
3. Ignore the Name Matching window and click Next.
4. Add the tables you will use in your SSAS cube:
   For cube dimensions, consider creating a Virtual Table in the Data Gateway's data source. Use the DISTINCT keyword in the SELECT statement to get unique values from the facts table, like this:

   SELECT DISTINCT Country FROM Customers

   For demonstration purposes we are using sample tables which may not be available in ServiceNow.
5. Review your data source view and click Finish:
6. Add the missing table relationships and you're done!

Create cube

We have a data source view ready to be used by our cube. Let's create one!

1. Start by right-clicking on Cubes and selecting New Cube... menu item:
2. Select tables you will use for the measures:
3. And then select the measures themselves:
4. Don't stop and select the dimensions too:
5. Move along and click Finish before the final steps:
6. Review your cube before processing it:
7. It's time for the grand finale! Hit Process... to create the cube:
8. A splendid success!

Execute MDX query

The cube is created and processed. It's time to reap what we sow! Just execute an MDX query and get ServiceNow data in your SSAS cube:

Actions supported by ServiceNow Connector

Learn how to perform common ServiceNow actions directly in SSAS with these how-to guides:

• Delete a Table Row
• Delete table row
• Get List of System Tables - Admin (Use sys_db_object)
• Get List of Tables
• Get List of Tables - Admin (Use sys_db_object)
• Get List of User Tables - Admin (Use sys_db_object)
• Get Table Columns
• Get Table Columns - Admin (Use sys_dictionary)
• Get Table Rows
• Update a Table Row
• Generic Request
• Generic Request (Bulk Write)

Conclusion

In this article we showed you how to connect to ServiceNow in SSAS and integrate data without any coding, saving you time and effort. It's worth noting that ZappySys API Driver allows you to connect not only to ServiceNow, but to any Java application that supports JDBC (just use a different JDBC driver and configure it appropriately).

We encourage you to download ServiceNow Connector for SSAS and see how easy it is to use it for yourself or your team.

If you have any questions, feel free to contact ZappySys support team. You can also open a live chat immediately by clicking on the chat icon below.

Download ServiceNow Connector for SSAS Documentation

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