Reference

Table Conversations

Description

No description available

Supported Operations

Below section contains supported CRUD operations. Each operation is executed by some EndPoint behind the scene.
Method Supported Reference EndPoint
SELECT get_conversations
INSERT
UPDATE
UPSERT
DELETE
LOOKUP

Examples

SSIS

Use Zoho SalesIQ Connector in API Source component to read data or in API Destination component to read/write data:

Read from Conversations table using API Source

API Source - Zoho SalesIQ
Read and write Zoho SalesIQ data effortlessly. Integrate, manage, and automate chats and visits — almost no coding required.
Zoho SalesIQ
Conversations
Optional Parameters
Status
OperatorIds
DepartmentId
AppId
Email
StartTime
EndTime
VisitorType
UpdatedTimeStart
UpdatedTimeEnd
SortBy
SSIS API Source - Read from table or endpoint

Read/write to Conversations table using API Destination

API Destination - Zoho SalesIQ
Read and write Zoho SalesIQ data effortlessly. Integrate, manage, and automate chats and visits — almost no coding required.
Zoho SalesIQ
Conversations
Select
Optional Parameters
Status
OperatorIds
DepartmentId
AppId
Email
StartTime
EndTime
VisitorType
UpdatedTimeStart
UpdatedTimeEnd
SortBy
SSIS API Destination - Access table operation

ODBC application

Use these SQL queries in your ODBC application data source:

Read conversations

<p>Reads all chat conversations between visitors and operators. This includes message content, timestamps, and visitor details for auditing and analysis.</p> <p>Use the <code>Conversations</code> table to retrieve full chat transcripts and session metadata.</p> 

SELECT * FROM Conversations

Read feedback summary by operator

<p>Reads a summary of feedback ratings grouped by operator for the previous year. This aggregation is useful for performance reviews and identifying top-performing agents.</p> <p>This query aggregates data from the <code>Conversations</code> table, grouping by <code>OwnerEmail</code> and <code>RatingString</code> to provide a count of each rating type per operator.</p> 

SELECT
 OwnerEmail,
 OwnerId, 
 RatingString,
 COUNT(Id) Total
FROM Conversations
GROUP BY OwnerEmail, OwnerId, RatingString
ORDER BY OwnerEmail, RatingString
WITH(
    --OperatorIds='81565000003048017,81565000002408043' --You can supply Operator Ids to filter result for those Operators only
    StartTime='yearstart-1y'
  , EndTime='yearstart-1d'
)

SQL Server

Use these SQL queries in SQL Server after you create a data source in Data Gateway:

Read conversations

<p>Reads all chat conversations between visitors and operators. This includes message content, timestamps, and visitor details for auditing and analysis.</p> <p>Use the <code>Conversations</code> table to retrieve full chat transcripts and session metadata.</p> 

DECLARE @MyQuery NVARCHAR(MAX) = 'SELECT * FROM Conversations';

EXEC (@MyQuery) AT [LS_TO_ZOHO_SALESIQ_IN_GATEWAY];

Read feedback summary by operator

<p>Reads a summary of feedback ratings grouped by operator for the previous year. This aggregation is useful for performance reviews and identifying top-performing agents.</p> <p>This query aggregates data from the <code>Conversations</code> table, grouping by <code>OwnerEmail</code> and <code>RatingString</code> to provide a count of each rating type per operator.</p> 

DECLARE @MyQuery NVARCHAR(MAX) = 'SELECT
 OwnerEmail,
 OwnerId, 
 RatingString,
 COUNT(Id) Total
FROM Conversations
GROUP BY OwnerEmail, OwnerId, RatingString
ORDER BY OwnerEmail, RatingString
WITH(
    --OperatorIds=''81565000003048017,81565000002408043'' --You can supply Operator Ids to filter result for those Operators only
    StartTime=''yearstart-1y''
  , EndTime=''yearstart-1d''
)';

EXEC (@MyQuery) AT [LS_TO_ZOHO_SALESIQ_IN_GATEWAY];