EndPoint Read Ticket Metrics

Contents

Name

get_ticket_metrics

Returns a list of tickets with their metrics. [API Help]

Parameter	Label	Required	Options	Description
PageSize	Records Per Page (Max 100)	NO

Label	DataType	Length	Raw
id	DT_I8	0	False
ticket_id	DT_I4	0	False
created_at	DT_DBTIMESTAMP	0	False
updated_at	DT_DBTIMESTAMP	0	False
group_stations	DT_I4	0	False
assignee_stations	DT_I4	0	False
reopens	DT_I4	0	False
replies	DT_I4	0	False
assignee_updated_at	DT_DBTIMESTAMP	0	False
requester_updated_at	DT_DBTIMESTAMP	0	False
status_updated_at	DT_DBTIMESTAMP	0	False
initially_assigned_at	DT_DBTIMESTAMP	0	False
assigned_at	DT_DBTIMESTAMP	0	False
solved_at	DT_DBTIMESTAMP	0	False
latest_comment_added_at	DT_DBTIMESTAMP	0	False
reply_time_in_minutes.calendar	DT_I4	0	False
reply_time_in_minutes.business	DT_I4	0	False
first_resolution_time_in_minutes.calendar	DT_I4	0	False
first_resolution_time_in_minutes.business	DT_I4	0	False
full_resolution_time_in_minutes.calendar	DT_I4	0	False
full_resolution_time_in_minutes.business	DT_I4	0	False
agent_wait_time_in_minutes.calendar	DT_I4	0	False
agent_wait_time_in_minutes.business	DT_I4	0	False
requester_wait_time_in_minutes.calendar	DT_I4	0	False
requester_wait_time_in_minutes.business	DT_I4	0	False
on_hold_time_in_minutes.calendar	DT_I4	0	False
on_hold_time_in_minutes.business	DT_I4	0	False
url	DT_WSTR	1000	False

Label	DataType	Length	Raw	Description
There are no Static columns defined for this endpoint. This endpoint detects columns dynamically at runtime.