EndPoint Read Ticket(s) by ID
Name
get_tickets_by_ids
Description
Get a list of all tickets in your account
[API Help]
Parameters
Parameter |
Label |
Required |
Options |
Description |
ticket_ids |
Ticket ID(S) - Use Comma for multiple (e.g. 111,222) |
YES |
|
|
Output Columns
Label |
DataType |
Length |
Raw |
Description |
id |
DT_I8 |
0 |
False |
|
recipient |
DT_WSTR |
255 |
False |
|
subject |
DT_WSTR |
1000 |
False |
|
status |
DT_WSTR |
28 |
False |
|
type |
DT_WSTR |
255 |
False |
|
priority |
DT_WSTR |
24 |
False |
|
description |
DT_NTEXT |
0 |
False |
|
external_id |
DT_WSTR |
255 |
False |
|
created_at |
DT_DBTIMESTAMP |
0 |
False |
|
updated_at |
DT_DBTIMESTAMP |
0 |
False |
|
raw_subject |
DT_WSTR |
1000 |
False |
|
url |
DT_WSTR |
500 |
False |
|
comment_count |
DT_I8 |
0 |
False |
|
requester_id |
DT_I8 |
0 |
False |
|
submitter_id |
DT_I8 |
0 |
False |
|
assignee_id |
DT_I8 |
0 |
False |
|
organization_id |
DT_I8 |
0 |
False |
|
group_id |
DT_I8 |
0 |
False |
|
collaborator_ids |
DT_WSTR |
1000 |
False |
|
collaborator_ids_1 |
DT_WSTR |
20 |
False |
|
collaborator_ids_2 |
DT_WSTR |
20 |
False |
|
collaborator_ids_3 |
DT_WSTR |
20 |
False |
|
follower_ids |
DT_WSTR |
1000 |
False |
|
follower_ids_1 |
DT_WSTR |
20 |
False |
|
follower_ids_2 |
DT_WSTR |
20 |
False |
|
follower_ids_3 |
DT_WSTR |
20 |
False |
|
email_cc_ids |
DT_WSTR |
1000 |
False |
|
email_cc_ids_1 |
DT_WSTR |
20 |
False |
|
email_cc_ids_2 |
DT_WSTR |
20 |
False |
|
email_cc_ids_3 |
DT_WSTR |
20 |
False |
|
forum_topic_id |
DT_WSTR |
255 |
False |
|
problem_id |
DT_WSTR |
255 |
False |
|
has_incidents |
DT_BOOL |
0 |
False |
|
is_public |
DT_BOOL |
0 |
False |
|
due_at |
DT_DBTIMESTAMP |
0 |
False |
|
tags |
DT_WSTR |
1000 |
False |
|
tags_1 |
DT_WSTR |
50 |
False |
|
tags_2 |
DT_WSTR |
50 |
False |
|
tags_3 |
DT_WSTR |
50 |
False |
|
tags_4 |
DT_WSTR |
50 |
False |
|
tags_5 |
DT_WSTR |
50 |
False |
|
custom_fields |
DT_WSTR |
1000 |
False |
|
custom_fields_1_id |
DT_WSTR |
20 |
False |
|
custom_fields_1_value |
DT_WSTR |
1000 |
False |
|
custom_fields_2_id |
DT_WSTR |
20 |
False |
|
custom_fields_2_value |
DT_WSTR |
1000 |
False |
|
custom_fields_3_id |
DT_WSTR |
20 |
False |
|
custom_fields_3_value |
DT_WSTR |
1000 |
False |
|
custom_fields_4_id |
DT_WSTR |
20 |
False |
|
custom_fields_4_value |
DT_WSTR |
1000 |
False |
|
custom_fields_5_id |
DT_WSTR |
20 |
False |
|
custom_fields_5_value |
DT_WSTR |
1000 |
False |
|
via_followup_source_id |
DT_I8 |
0 |
False |
|
satisfaction_rating_id |
DT_I8 |
0 |
False |
|
satisfaction_rating_score |
DT_WSTR |
20 |
False |
|
satisfaction_rating_comment |
DT_WSTR |
1000 |
False |
|
sharing_agreement_ids |
DT_WSTR |
255 |
False |
|
fields |
DT_WSTR |
1000 |
False |
|
followup_ids |
DT_WSTR |
1000 |
False |
|
brand_id |
DT_I8 |
0 |
False |
|
allow_channelback |
DT_BOOL |
0 |
False |
|
allow_attachments |
DT_BOOL |
0 |
False |
|
via_channel |
DT_WSTR |
100 |
False |
|
via_source_rel |
DT_WSTR |
255 |
False |
|
via_source_from_address |
DT_WSTR |
500 |
False |
|
via_source_from_name |
DT_WSTR |
500 |
False |
|
via_source_to_name |
DT_WSTR |
500 |
False |
|
via_source_to_address |
DT_WSTR |
500 |
False |
|
via_source_from_ticket_id |
DT_I8 |
0 |
False |
|
via_source_from_subject |
DT_WSTR |
1000 |
False |
|
via_source_from_channel |
DT_WSTR |
50 |
False |
|
custom_field_[$parent.id$] |
DT_WSTR |
4000 |
False |
|
Input Columns
Label |
DataType |
Length |
Raw |
Description |
subject |
DT_WSTR |
1012 |
False |
|
recipient |
DT_WSTR |
255 |
False |
|
status |
DT_WSTR |
28 |
False |
|
type |
DT_WSTR |
255 |
False |
|
priority |
DT_WSTR |
24 |
False |
|
comment_body |
DT_NTEXT |
0 |
False |
|
comment_body_html |
DT_NTEXT |
0 |
False |
|
comment_public |
DT_BOOL |
0 |
False |
|
comment_author_id |
DT_I8 |
0 |
False |
|
tags |
DT_WSTR |
1000 |
True |
|
custom_fields |
DT_WSTR |
1000 |
True |
|
external_id |
DT_WSTR |
255 |
False |
|
requester_name |
DT_WSTR |
255 |
False |
|
requester_email |
DT_WSTR |
255 |
False |
|
requester_id |
DT_I8 |
0 |
False |
|
submitter_id |
DT_I8 |
0 |
False |
|
assignee_id |
DT_I8 |
0 |
False |
|
organization_id |
DT_I8 |
0 |
False |
|
group_id |
DT_I8 |
0 |
False |
|
collaborator_ids |
DT_WSTR |
1000 |
False |
|
follower_ids |
DT_WSTR |
1000 |
True |
|
email_cc_ids |
DT_WSTR |
1000 |
True |
|
forum_topic_id |
DT_WSTR |
255 |
False |
|
problem_id |
DT_WSTR |
255 |
False |
|
is_public |
DT_BOOL |
0 |
False |
|
due_at |
DT_DBTIMESTAMP |
0 |
False |
|
sharing_agreement_ids |
DT_WSTR |
255 |
True |
|
fields |
DT_WSTR |
1000 |
True |
|
followup_ids |
DT_WSTR |
1000 |
True |
|
brand_id |
DT_I8 |
0 |
False |
|
allow_channelback |
DT_BOOL |
0 |
False |
|
allow_attachments |
DT_BOOL |
0 |
False |
|
$$ticket_ids |
DT_WSTR |
2000 |
False |
|