Read operators

Reads all operators (agents) associated with the account. This includes their profile details, availability status, and associated departments.

Query the Operators table to manage agent accounts and monitor their current status.

Standard SQL query example

This is the base query accepted by the connector. To execute it in SQL Server, you have to pass it to the Data Gateway via a Linked Server. See how to accomplish this using the examples below.

SELECT * FROM Operators

Using OPENQUERY in SQL Server

SELECT * FROM OPENQUERY([LS_TO_ZOHO_SALESIQ_IN_GATEWAY], 'SELECT * FROM Operators')

Using EXEC in SQL Server (handling larger SQL text)

The major drawback of OPENQUERY is its inability to incorporate variables within SQL statements. This often leads to the use of cumbersome dynamic SQL (with numerous ticks and escape characters).

Fortunately, starting with SQL 2005 and onwards, you can utilize the EXEC (your_sql) AT [LS_TO_ZOHO_SALESIQ_IN_GATEWAY] syntax.

DECLARE @MyQuery NVARCHAR(MAX) = 'SELECT * FROM Operators'
EXEC (@MyQuery) AT [LS_TO_ZOHO_SALESIQ_IN_GATEWAY]