How to read data from ManagedEngine ServiceDesk Plus (Zoho) in SSIS (Export data)

In this section we will learn how to configure and use ManagedEngine ServiceDesk Plus (Zoho) Connector in the API Source to extract data from the ManagedEngine ServiceDesk Plus (Zoho).

1. Begin with opening Visual Studio and Create a New Project.

2. Select Integration Service Project and in new project window set the appropriate name and location for project. And click OK.

3. In the the new SSIS project screen you will find the following:

   1. SSIS ToolBox on left side bar
   2. Solution Explorer and Property Window on right bar
   3. Control flow, data flow, event Handlers, Package Explorer in tab windows
   4. Connection Manager Window in the bottom
   
   Note: If you don't see ZappySys SSIS PowerPack Task or Components in SSIS Toolbox, please refer to this help link.

4. Now, Drag and Drop SSIS Data Flow Task from SSIS Toolbox. Double click on the Data Flow Task to see Data Flow designer.
   

5. From the SSIS toolbox drag and API Source (Predefined Templates) on the data flow designer surface, and double click on it to edit it:
   

6. Select New Connection to create a new connection:
   

7. Use a preinstalled ManagedEngine ServiceDesk Plus (Zoho) Connector from Popular Connector List or press Search Online radio button to download ManagedEngine ServiceDesk Plus (Zoho) Connector. Once downloaded simply use it in the configuration:
   

   ManagedEngine ServiceDesk Plus (Zoho)

   

8. Proceed with selecting the desired Authentication Type. Then select API Base URL (in most cases default one is the right one). Finally, fill in all the required parameters and set optional parameters if needed. You may press a link Steps to Configure which will help set certain parameters. More info is available in Authentication section.

    OAuth [OAuth]

   OAuth Connection for ManageEngine ServiceDesk Plus API [API Help..]

   Steps to get ManagedEngine ServiceDesk Plus (Zoho) Credentials : OAuth [OAuth]
   To register custom App, perform the following steps (Detailed steps found in the help link at the end)

   1. Go to Zoho API Console
   2. Click Add Client link
   3. Select Server-based Applications option
   4. Enter desired client name (Display purpose only)
   5. Enter some URL for Company homepage
   6. For Authorized Redirect URI enter https://zappysys.com/oauth (Or enter your own but we recommend using ZappySys one if possible). This URL must match on Zoho Connector UI.
   7. Click CREATE.
   8. Copy Client ID and Secret and paste on Zoho Connector UI.

   ManagedEngine ServiceDesk Plus (Zoho)

   OAuth [OAuth]

   https://sdpondemand.manageengine.com/api/v3

   Required Parameters
   Optional Parameters
   ClientId	Fill in the parameter...
   ClientSecret	Fill in the parameter...
   Permissions	Fill in the parameter...
   AccountUrl	Fill in the parameter...
   RedirectUrl	Fill in the parameter...
   RetryMode	Fill in the parameter...
   RetryStatusCodeList	Fill in the parameter...
   RetryCountMax	Fill in the parameter...
   RetryMultiplyWaitTime	Fill in the parameter...

   

9. Select the desired endpoint, change/pass the properties values, and click on Preview Data button to make the API call.

   API Source - ManagedEngine ServiceDesk Plus (Zoho)

   ManagedEngine (Zoho) ServiceDesk Plus Connector can be used to integrate ServiceDesk Plus data in your App / BI Tools. You can read/write Requests, Tasks, Comments, Worklogs and many other items.

   

10. That's it; we are done. In a few clicks we configured the call to ManagedEngine ServiceDesk Plus (Zoho) using ZappySys ManagedEngine ServiceDesk Plus (Zoho) Connector