SSIS guide

Reading data in SSIS

In this section we will learn how to configure and use ManageEngine ServiceDesk Plus (Zoho) Connector in API Source to extract data from ManageEngine ServiceDesk Plus (Zoho).

Video tutorial

This video covers following and more so watch carefully. After watching this video follow the steps described in this article.

  • How to download SSIS PowerPack for ManageEngine ServiceDesk Plus (Zoho) integration in SSIS
  • How to configure connection for ManageEngine ServiceDesk Plus (Zoho)
  • How to read data from ManageEngine ServiceDesk Plus (Zoho)
  • Features about SSIS API Source
  • Using ManageEngine ServiceDesk Plus (Zoho) Connector in SSIS

Step-by-step instructions

  1. Open Visual Studio and click Create a new project.

  2. Select Integration Services Project. Enter a name and location for your project, then click OK.

  3. From the SSIS Toolbox, drag and drop a Data Flow Task onto the Control Flow surface, and double-click it:

    Drag Data Flow Task onto Control Flow to use SSIS PowerPack Data Flow components

  4. Make sure you are in the Data Flow Task designer:

    Make sure you are in Data Flow designer in SSIS package

  5. From the SSIS toolbox drag and API Source (Predefined Templates) on the data flow designer surface, and double click on it to edit it:

    SSIS API Source (Predefined Templates) - Drag and Drop

  6. Select New Connection to create a new connection:

    API Source - New Connection

  7. Use a preinstalled ManageEngine ServiceDesk Plus (Zoho) Connector from Popular Connector List or press Search Online radio button to download ManageEngine ServiceDesk Plus (Zoho) Connector. Once downloaded simply use it in the configuration:

    ManageEngine ServiceDesk Plus (Zoho)
    ManageEngine ServiceDesk Plus (Zoho) Connector Selection

  8. Select your authentication scenario below to expand connection configuration steps to:

    • Configure the authentication in ManageEngine ServiceDesk Plus (Zoho).
    • Enter those details into the API Connection Manager configuration.

    OAuth

    ManageEngine ServiceDesk Plus (Zoho) authentication

    OAuth Connection for ManageEngine ServiceDesk Plus API [API reference]

    To register custom App, perform the following steps (Detailed steps found in the help link at the end)
    1. Go to Zoho API Console
    2. Click Add Client link
    3. Select Server-based Applications option
    4. Enter desired client name (Display purpose only)
    5. Enter some URL for Company homepage
    6. For Authorized Redirect URI enter https://zappysys.com/oauth (Or enter your own but we recommend using ZappySys one if possible). This URL must match on Zoho Connector UI.
    7. Click CREATE.
    8. Copy Client ID and Secret and paste on Zoho Connector UI.
    API Connection Manager configuration

    Just perform these simple steps to finish authentication configuration:

    1. Set Authentication Type to OAuth [OAuth]
    2. Optional step. Modify API Base URL if needed (in most cases default will work).
    3. Fill in all the required parameters and set optional parameters if needed.
    4. Press Generate Token button to generate the tokens.
    5. Finally, hit OK button:
    ManageEngine ServiceDesk Plus (Zoho)
    OAuth [OAuth]
    https://sdpondemand.manageengine.com/api/v3
    Optional Parameters
    ClientId
    ClientSecret
    Permissions SDPOnDemand.requests.ALL
    AccountUrl https://accounts.zoho.com
    RedirectUrl https://zappysys.com/oauth
    RetryMode RetryWhenStatusCodeMatch
    RetryStatusCodeList 429
    RetryCountMax 5
    RetryMultiplyWaitTime True
    ZappySys OAuth Connection
    Find full details in the ManageEngine ServiceDesk Plus (Zoho) Connector authentication reference.

  9. Select the desired endpoint, change/pass the properties values, and click on Preview Data button to make the API call.

    API Source - ManageEngine ServiceDesk Plus (Zoho)
    Read and write ServiceDesk Plus (Zoho) data effortlessly. Integrate, manage, and automate requests, tasks, comments, and worklogs — almost no coding required.
    API Source - Select Endpoint

  10. That's it! We are done! Just in a few clicks we configured the call to ManageEngine ServiceDesk Plus (Zoho) using ManageEngine ServiceDesk Plus (Zoho) Connector.

    You can load the source data into your desired destination using the Upsert Destination , which supports SQL Server, PostgreSQL, and Amazon Redshift. We also offer other destinations such as CSV , Excel , Azure Table , Salesforce , and more . You can check out our SSIS PowerPack Tasks and components for more options. (*loaded in Trash Destination)

    Execute Package - Reading data from ManageEngine ServiceDesk Plus (Zoho) and load into target