ManagedEngine ServiceDesk Plus (Zoho) Connectors

ZappySys connectors for ManagedEngine ServiceDesk Plus (Zoho) provide read / write capability inside your app (see list below), using these drag and drop , high performance connectors you can perform many ManagedEngine ServiceDesk Plus (Zoho) operations without any coding. You can use this connector to integrate ManagedEngine ServiceDesk Plus (Zoho) API data inside apps like SSIS, SQL Server or popular ETL Platforms / BI Tools/ Reporting Apps / Programming languages (i.e. Informatica, Power BI, SSRS, Excel, C#, JAVA, Python)

Documentation

Video Tutorial - ManagedEngine ServiceDesk Plus (Zoho) Connectors - REST API Integration

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Choose your App / Scenario for which you like to integrate ManagedEngine ServiceDesk Plus (Zoho)

SSIS

SQL Server

Power BI

SSRS

Informatica

MS Access

MS Excel

SSAS

Python

JAVA

Tableau

SAP Crystal Reports

ODBC

Actions supported by ManagedEngine ServiceDesk Plus (Zoho) Connector

ManagedEngine ServiceDesk Plus (Zoho) Connectors support following actions for REST API integration. If some actions are not listed below then you can easily edit Connector file and enhance out of the box functionality.

Get Requests

Parameter	Description

Get Request Details

Parameter	Description
RequestId

Delete Request

Parameter	Description
RequestId

Test Connection

Get Request Tasks

Parameter	Description
RequestId

Get Request Task Details

Parameter	Description
RequestId
TaskId

Get Request Task Comments

Parameter	Description
RequestId
TaskId

Get Request Task Comment Details

Parameter	Description
RequestId
TaskId
CommentId

Get Request Notes

Parameter	Description
RequestId

Get Request Note Details

Parameter	Description
RequestId
NoteId

Get Request Worklogs

Parameter	Description
RequestId

Get Request Worklog Details

Parameter	Description
RequestId
WorklogId

Get Request Task Worklogs

Parameter	Description
RequestId
TaskId

Get Request Task Worklog Details

Parameter	Description
RequestId
TaskId
WorklogId

Generic Request

This is generic endpoint. Use this endpoint when some actions are not implemented by connector. Just enter partial URL (Required), Body, Method, Header etc. Most parameters are optional except URL.

Parameter	Description
Url	API URL goes here. You can enter full URL or Partial URL relative to Base URL. If it is full URL then domain name must be part of ServiceURL or part of TrustedDomains
Body	Request Body content goes here
IsMultiPart	Check this option if you want to upload file(s) (i.e. POST RAW file data) or send data using Multi-Part encoding method (i.e. Content-Type: multipart/form-data). Multi-Part request allows you to mix key/value and upload files in same request. On the other hand raw upload allows only single file upload (without any key/value) ==== Raw Upload (Content-Type: application/octet-stream) ===== To upload single file in raw mode check this option and specify full file path starting with @ sign in the Body (e.g. @c:\data\myfile.zip ) ==== Form-Data / Multipart Upload (Content-Type: multipart/form-data) ===== To treat your Request data as multi part fields you must specify key/value pairs separated by new lines into RequestData field (i.e. Body). Each key value pair is entered on new-line and key/value are separated using equal sign (=). Preceding and trailing spaces are ignored also blank lines are ignored. If field value has some any special character(s) then use escape sequence (e.g. For NewLine: \r\n, For Tab: \t, For at (@): \@). When value of any field starts with at sign (@) its automatically treated as File you want to upload. By default file content type is determined based on extension however you can supply content type manually for any field using this way [ YourFileFieldName.Content-Type=some-content-type ]. By default File Upload Field always includes Content-Type in the request (non file fields do not have content-type by default unless you supply manually). For some reason if you dont want to use Content-Type header in your request then supply blank Content-Type to exclude this header altogather [e.g. SomeFieldName.Content-Type= ]. In below example we have supplied Content-Type for file2 and SomeField1, all other fields are using default content-type. See below Example of uploading multiple files along with additional fields. file1=@c:\data\Myfile1.txt file2=@c:\data\Myfile2.json file2.Content-Type=application/json SomeField1=aaaaaaa SomeField1.Content-Type=text/plain SomeField2=12345 SomeFieldWithNewLineAndTab=This is line1\r\nThis is line2\r\nThis is \ttab \ttab \ttab SomeFieldStartingWithAtSign=\@MyTwitterHandle
Filter	Enter filter to extract array from response. Example: $.rows[] --OR-- $.customers[].orders[*]. Check your response document and find out hierarchy you like to extract
Headers	Headers for Request. To enter multiple headers use double pipe or new line after each {header-name}:{value} pair