ManagedEngine ServiceDesk Plus (Zoho) Connector
The high-performance ManagedEngine ServiceDesk Plus (Zoho) Connector provides read/write capabilities within your application, allowing you to perform numerous ManagedEngine ServiceDesk Plus (Zoho) operations with minimal coding or even no-coding at all. Integrate ManagedEngine ServiceDesk Plus (Zoho) data into applications such as SSIS, SQL Server, any ODBC-compatible application, or even directly within a programming language using this connector.
Download for SSIS Download for SQL Server and ODBC Documentation
Integrate ManagedEngine ServiceDesk Plus (Zoho) with these applications
Actions supported by ManagedEngine ServiceDesk Plus (Zoho) Connector
ManagedEngine ServiceDesk Plus (Zoho) Connector supports following actions for REST API integration:
Delete Request
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId
Input Fields
You can provide the following fields to this action:
-
id
Output Fields
The following fields are returned after calling this action:
-
status_code -
status
Visit documentation for more information.
Get Asset Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
AssetId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
name -
loan_start_time_display_value -
loan_start_time -
loan_id -
loan_returned_time_display_value -
loan_returned_time -
loan_barcode -
loan_due_by_time_display_value -
loan_due_by_time -
loan_loan_id_display_value -
loan_loan_id_value -
retain_user_site -
type_name -
type_id -
purchase_cost -
state_name -
state_description -
state_id -
barcode -
product_part_no -
product_name -
product_id -
product_manufacturer -
site_deleted -
site_name -
site_id -
product_type_image -
product_type_name -
product_type_id -
location -
is_loanable -
category_name -
category_description -
category_id -
state_history_comments -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Assets
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
name -
loan_start_time_display_value -
loan_start_time -
loan_id -
loan_returned_time_display_value -
loan_returned_time -
loan_barcode -
loan_due_by_time_display_value -
loan_due_by_time -
loan_loan_id_display_value -
loan_loan_id_value -
retain_user_site -
type_name -
type_id -
purchase_cost -
state_name -
state_description -
state_id -
barcode -
product_part_no -
product_name -
product_id -
product_manufacturer -
site_deleted -
site_name -
site_id -
product_type_image -
product_type_name -
product_type_id -
location -
is_loanable -
category_name -
category_description -
category_id -
state_history_comments -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
template_inactive -
template_name -
template_id -
display_id_display_value -
display_id_value -
emergency -
description -
change_type_color -
change_type_pre_approved -
change_type_name -
change_type_id -
change_owner_email_id -
change_owner_cost_per_hour -
change_owner_phone -
change_owner_name -
change_owner_mobile -
change_owner_id -
change_owner_photo_url -
change_owner_sms_mail_id -
urgency_name -
urgency_id -
workflow_instance_details_id -
workflow_instance_details_status_name -
workflow_instance_details_status_id -
change_requester_email_id -
change_requester_is_technician -
change_requester_sms_mail -
change_requester_phone -
change_requester_name -
change_requester_mobile -
change_requester_id -
change_requester_photo_url -
change_requester_is_vip_user -
group_deleted -
group_name -
group_id -
item_name -
item.id -
workflow.validated -
workflow_name -
workflow.id -
approval_status_name -
approval_status.id -
change_manager_email_id -
change_manager_cost_per_hour -
change_manager_phone -
change_manager_name -
change_manager_mobile -
change_manager_id -
change_manager_photo_url -
change_manager_sms_mail_id -
impact_name -
impact_id -
retrospective -
delete_pre_template_tasks -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
releases_display_id_display_value -
releases_display_id_value -
releases_id -
releases_title -
site.deleted -
site_name -
site_id -
completed_time -
reason_for_change_name -
reason_for_change_id -
stage_internal_name -
stage_stage_index -
stage_name -
stage_id -
comment -
risk_name -
risk_id -
category_deleted -
category_name -
category_id -
subcategory_name -
subcategory_id -
deleted_time -
notes_present -
scheduled_start_time_display_value -
scheduled_start_time -
status_internal_name -
status_stage_id -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Note Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
NoteId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Notes
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Task Comment Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
TaskId -
CommentId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Task Comments
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Task Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Change Task Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
TaskId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
mark_first_response -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Task Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Change Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Change Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ChangeId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Changes
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
template_inactive -
template_name -
template_id -
display_id_display_value -
display_id_value -
emergency -
description -
change_type_color -
change_type_pre_approved -
change_type_name -
change_type_id -
change_owner_email_id -
change_owner_cost_per_hour -
change_owner_phone -
change_owner_name -
change_owner_mobile -
change_owner_id -
change_owner_photo_url -
change_owner_sms_mail_id -
urgency_name -
urgency_id -
workflow_instance_details_id -
workflow_instance_details_status_name -
workflow_instance_details_status_id -
change_requester_email_id -
change_requester_is_technician -
change_requester_sms_mail -
change_requester_phone -
change_requester_name -
change_requester_mobile -
change_requester_id -
change_requester_photo_url -
change_requester_is_vip_user -
group_deleted -
group_name -
group_id -
item_name -
item.id -
workflow.validated -
workflow_name -
workflow.id -
approval_status_name -
approval_status.id -
change_manager_email_id -
change_manager_cost_per_hour -
change_manager_phone -
change_manager_name -
change_manager_mobile -
change_manager_id -
change_manager_photo_url -
change_manager_sms_mail_id -
impact_name -
impact_id -
retrospective -
delete_pre_template_tasks -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
releases_display_id_display_value -
releases_display_id_value -
releases_id -
releases_title -
site.deleted -
site_name -
site_id -
completed_time -
reason_for_change_name -
reason_for_change_id -
stage_internal_name -
stage_stage_index -
stage_name -
stage_id -
comment -
risk_name -
risk_id -
category_deleted -
category_name -
category_id -
subcategory_name -
subcategory_id -
deleted_time -
notes_present -
scheduled_start_time_display_value -
scheduled_start_time -
status_internal_name -
status_stage_id -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Contract Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ContractId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
name -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_mobile -
owner_last_name -
owner_user_scope -
owner_sms_mail_id -
owner_cost_per_hour -
owner_site_id -
owner_phone -
owner_employee_id -
owner_name -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department -
owner_first_name -
owner_job_title -
template_inactive -
template_name -
template_id -
is_definite -
cost_display_value -
cost_currency_symbol -
cost_value -
cost_secondary_currency_display_value -
cost_secondary_currency_currency_symbol -
cost_secondary_currency_value -
request_creation_days -
display_id_display_value -
display_id_value -
sites -
active_from_display_value -
active_from_value -
type -
is_req_creation_required -
vendor_name -
vendor_description -
vendor_currency_symbol -
vendor_currency_code -
vendor_currency_exchange_rate -
vendor_currency_name -
vendor_currency_id -
vendor_id -
is_draft -
active_till_display_value -
active_till_value -
currency_symbol -
currency_code -
currency_exchange_rate -
currency_is_frequent -
currency_name -
currency_id -
deleted_time -
notes_present -
status_name -
status_id -
type_color -
type_name -
type_id
Visit documentation for more information.
Get Contracts
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
name -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_mobile -
owner_last_name -
owner_user_scope -
owner_sms_mail_id -
owner_cost_per_hour -
owner_site_id -
owner_phone -
owner_employee_id -
owner_name -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department -
owner_first_name -
owner_job_title -
template_inactive -
template_name -
template_id -
is_definite -
cost_display_value -
cost_currency_symbol -
cost_value -
cost_secondary_currency_display_value -
cost_secondary_currency_currency_symbol -
cost_secondary_currency_value -
request_creation_days -
display_id_display_value -
display_id_value -
sites -
active_from_display_value -
active_from_value -
type -
is_req_creation_required -
vendor_name -
vendor_description -
vendor_currency_symbol -
vendor_currency_code -
vendor_currency_exchange_rate -
vendor_currency_name -
vendor_currency_id -
vendor_id -
is_draft -
active_till_display_value -
active_till_value -
currency_symbol -
currency_code -
currency_exchange_rate -
currency_is_frequent -
currency_name -
currency_id -
deleted_time -
notes_present -
status_name -
status_id -
type_color -
type_name -
type_id
Visit documentation for more information.
Get Problem Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
template_name -
template_id -
updated_time_display_value -
updated_time -
display_id_display_value -
display_id_value -
description -
urgency_name -
urgency_id -
reported_by_email_id -
reported_by_is_technician -
reported_by_sms_mail -
reported_by_phone -
reported_by_name -
reported_by_mobile -
reported_by_id -
reported_by_photo_url -
reported_by_is_vip_user -
reported_by_job_title -
group_site_id -
group_deleted -
group_name -
group_id -
item_name -
item_id -
impact_name -
impact_id -
technician_email_id -
technician_cost_per_hour -
technician_phone -
technician_name -
technician_mobile -
technician_id -
technician_photo_url -
technician_sms_mail_id -
closed_time -
priority_color -
priority_name -
priority_id -
due_by_time_display_value -
due_by_time -
site_deleted -
site_name -
site_id -
udf_fields_udf_long1 -
udf_fields_udf_char1 -
category_deleted -
category_name -
category_id -
subcategory_name -
subcategory_id -
notes_present -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id
Visit documentation for more information.
Get Problem Note Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
NoteId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Notes
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Task Comment Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
TaskId -
CommentId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Task Comments
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Task Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Problem Task Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
TaskId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
mark_first_response -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Task Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Problem Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problem Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProblemId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Problems
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
template_name -
template_id -
updated_time_display_value -
updated_time -
display_id_display_value -
display_id_value -
description -
urgency_name -
urgency_id -
reported_by_email_id -
reported_by_is_technician -
reported_by_sms_mail -
reported_by_phone -
reported_by_name -
reported_by_mobile -
reported_by_id -
reported_by_photo_url -
reported_by_is_vip_user -
reported_by_job_title -
group_site_id -
group_deleted -
group_name -
group_id -
item_name -
item_id -
impact_name -
impact_id -
technician_email_id -
technician_cost_per_hour -
technician_phone -
technician_name -
technician_mobile -
technician_id -
technician_photo_url -
technician_sms_mail_id -
closed_time -
priority_color -
priority_name -
priority_id -
due_by_time_display_value -
due_by_time -
site_deleted -
site_name -
site_id -
udf_fields_udf_long1 -
udf_fields_udf_char1 -
category_deleted -
category_name -
category_id -
subcategory_name -
subcategory_id -
notes_present -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id
Visit documentation for more information.
Get Project Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
project_template_name -
project_template_id -
project_template_title -
project_template_active -
display_id_display_value -
display_id_value -
percentage_completion -
description -
actual_hours -
actual_end_time_display_value -
actual_end_time -
actual_start_time_display_value -
actual_start_time -
department_name -
department_id -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department -
project_type_color -
project_type_name -
project_type_id -
project_code -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
site_deleted -
site_name -
site_id -
actual_cost -
estimated_cost -
project_requester_email_id -
project_requester_is_technician -
project_requester_sms_mail -
project_requester_phone -
project_requester_name -
project_requester_mobile -
project_requester_id -
project_requester_photo_url -
project_requester_is_vip_user -
estimated_hours -
udf_fields_udf_long1 -
udf_fields_udf_date1_display_value -
udf_fields_udf_date1_value -
udf_fields_udf_char1 -
projected_end_display_value -
projected_end_value -
scheduled_start_time_display_value -
scheduled_start_time -
status_internal_name -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Members
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
user_email_id -
project_title -
role_name -
role_id -
is_active -
project_code -
project_id -
project_display_id_display_value -
project_display_id_value -
user_is_technician -
user_sms_mail -
user_phone -
user_name -
user_mobile -
user_id -
user_photo_url -
user_is_vip_user -
user_department
Visit documentation for more information.
Get Project Milestone Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
MilestoneId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Project Milestones
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
index -
description -
project_project_code -
project_id -
project_display_id_display_value -
project_display_id_value -
project_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
created_time_display_value -
created_time_value -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time_value -
actual_hours -
actual_end_time_display_value -
actual_end_time_value -
estimated_hours -
actual_start_time_display_value -
actual_start_time_value -
projected_end_display_value -
projected_end_value -
user_email_id -
user_is_technician -
user_sms_mail -
user_phone -
user_name -
user_mobile -
user_id -
user_photo_url -
user_is_vip_user -
scheduled_start_time_display_value -
scheduled_start_time_value -
status_internal_name -
status_color -
status_name -
status_id
Visit documentation for more information.
Get Project Note Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
NoteId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Notes
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Task Comment Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
TaskId -
CommentId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Task Comments
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Task Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Project Task Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
TaskId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
mark_first_response -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Task Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Project Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Project Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ProjectId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Projects
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
project_template_name -
project_template_id -
project_template_title -
project_template_active -
display_id_display_value -
display_id_value -
percentage_completion -
description -
actual_hours -
actual_end_time_display_value -
actual_end_time -
actual_start_time_display_value -
actual_start_time -
department_name -
department_id -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department -
project_type_color -
project_type_name -
project_type_id -
project_code -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
site_deleted -
site_name -
site_id -
actual_cost -
estimated_cost -
project_requester_email_id -
project_requester_is_technician -
project_requester_sms_mail -
project_requester_phone -
project_requester_name -
project_requester_mobile -
project_requester_id -
project_requester_photo_url -
project_requester_is_vip_user -
estimated_hours -
udf_fields_udf_long1 -
udf_fields_udf_date1_display_value -
udf_fields_udf_date1_value -
udf_fields_udf_char1 -
projected_end_display_value -
projected_end_value -
scheduled_start_time_display_value -
scheduled_start_time -
status_internal_name -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Purchase Order Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
PurchaseOrderId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_mobile -
owner_last_name -
owner_user_scope -
owner_sms_mail_id -
owner_phone -
owner_employee_id -
owner_name -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department -
owner_first_name -
owner_job_title -
template_inactive -
template_name -
template_id -
required_date_display_value -
required_date_value -
total_price_display_value -
total_price_currency_symbol -
total_price_value -
total_price_secondary_currency_display_value -
total_price_secondary_currency_currency_symbol -
total_price_secondary_currency_value -
custom_id -
sites -
requested_by_email_id -
requested_by_is_technician -
requested_by_sms_mail -
requested_by_mobile -
requested_by_last_name -
requested_by_user_scope -
requested_by_sms_mail_id -
requested_by_phone -
requested_by_employee_id -
requested_by_name -
requested_by_id -
requested_by_photo_url -
requested_by_is_vip_user -
requested_by_department -
requested_by_first_name -
requested_by_job_title -
vendor_name -
vendor_description -
vendor_currency_symbol -
vendor_currency_code -
vendor_currency_exchange_rate -
vendor_currency_name -
vendor_currency_id -
vendor_id -
name -
currency_symbol -
currency_code -
currency_exchange_rate -
currency_name -
currency_id -
created_date_display_value -
created_date -
status_name -
status_id -
required_date
Visit documentation for more information.
Get Purchase Orders
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_mobile -
owner_last_name -
owner_user_scope -
owner_sms_mail_id -
owner_phone -
owner_employee_id -
owner_name -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department -
owner_first_name -
owner_job_title -
template_inactive -
template_name -
template_id -
required_date_display_value -
required_date_value -
total_price_display_value -
total_price_currency_symbol -
total_price_value -
total_price_secondary_currency_display_value -
total_price_secondary_currency_currency_symbol -
total_price_secondary_currency_value -
custom_id -
sites -
requested_by_email_id -
requested_by_is_technician -
requested_by_sms_mail -
requested_by_mobile -
requested_by_last_name -
requested_by_user_scope -
requested_by_sms_mail_id -
requested_by_phone -
requested_by_employee_id -
requested_by_name -
requested_by_id -
requested_by_photo_url -
requested_by_is_vip_user -
requested_by_department -
requested_by_first_name -
requested_by_job_title -
vendor_name -
vendor_description -
vendor_currency_symbol -
vendor_currency_code -
vendor_currency_exchange_rate -
vendor_currency_name -
vendor_currency_id -
vendor_id -
name -
currency_symbol -
currency_code -
currency_exchange_rate -
currency_name -
currency_id -
created_date_display_value -
created_date -
status_name -
status_id -
required_date
Visit documentation for more information.
Get Release Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
template_inactive -
template_name -
template_id -
display_id_display_value -
display_id_value -
emergency -
release_requester -
description -
release_engineer -
next_review_on -
urgency -
workflow_instance_details_id -
workflow_instance_details_status_name -
workflow_instance_details_status_id -
group -
reason_for_release -
created_time_display_value -
created_time -
item -
workflow_validated -
workflow_name -
workflow_id -
workflow_allowed_stages_config -
release_manager -
impact -
release_type -
priority -
scheduled_end_time -
site -
completed_time -
stage_internal_name -
stage_inactive -
stage_stage_index -
stage_name -
stage_id -
risk -
category -
subcategory -
deleted_time -
notes_present -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stage_id -
status_name -
status_id -
release_engineer_email_id -
release_engineer_cost_per_hour -
release_engineer_phone -
release_engineer_name -
release_engineer_mobile -
release_engineer_last_name -
release_engineer_id -
release_engineer_photo_url -
release_engineer_sms_mail_id -
release_engineer_first_name -
urgency_name -
urgency_id -
reason_for_release_name -
reason_for_release_id -
release_type_color -
release_type_pre_approved -
release_type_name -
release_type_id -
priority_color -
priority_name -
priority_id -
risk_name -
risk_id -
category_deleted -
category_name -
category_id -
subcategory_name -
subcategory_id
Visit documentation for more information.
Get Release Note Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
NoteId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Notes
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Task Comment Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
TaskId -
CommentId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Task Comments
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Task Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Release Task Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
TaskId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
mark_first_response -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Task Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Release Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Release Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
ReleaseId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Releases
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
template_inactive -
template_name -
template_id -
display_id_display_value -
display_id_value -
emergency -
release_requester -
description -
release_engineer -
next_review_on -
urgency -
workflow_instance_details_id -
workflow_instance_details_status_name -
workflow_instance_details_status_id -
group -
reason_for_release -
created_time_display_value -
created_time -
item -
workflow_validated -
workflow_name -
workflow_id -
workflow_allowed_stages_config -
release_manager -
impact -
release_type -
priority -
scheduled_end_time -
site -
completed_time -
stage_internal_name -
stage_inactive -
stage_stage_index -
stage_name -
stage_id -
risk -
category -
subcategory -
deleted_time -
notes_present -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stage_id -
status_name -
status_id -
release_engineer_email_id -
release_engineer_cost_per_hour -
release_engineer_phone -
release_engineer_name -
release_engineer_mobile -
release_engineer_last_name -
release_engineer_id -
release_engineer_photo_url -
release_engineer_sms_mail_id -
release_engineer_first_name -
urgency_name -
urgency_id -
reason_for_release_name -
reason_for_release_id -
release_type_color -
release_type_pre_approved -
release_type_name -
release_type_id -
priority_color -
priority_name -
priority_id -
risk_name -
risk_id -
category_deleted -
category_name -
category_id -
subcategory_name -
subcategory_id
Visit documentation for more information.
Get Request Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
subject -
description -
email_to -
status_color -
status_name -
status_id -
status_in_progress -
status_internal_name -
status_stop_timer -
resolution_content -
resolution_submitted_by -
update_reason -
requester_email_id -
requester_is_technician -
requester_sms_mail -
requester_mobile -
requester_last_name -
requester_user_scope -
requester_phone -
requester_name -
requester_id -
requester_photo_url -
requester_is_vip_user -
requester_department -
requester_first_name -
requester_job_title -
project -
resolution -
linked_to_request -
mode_name -
mode_id -
lifecycle -
assets -
cancellation_requested -
is_trashed -
has_change_initiated_request -
group_name -
group_id -
on_behalf_of_email_id -
on_behalf_of_is_technician -
on_behalf_of_sms_mail -
on_behalf_of_mobile -
on_behalf_of_last_name -
on_behalf_of_user_scope -
on_behalf_of_phone -
on_behalf_of_name -
on_behalf_of_id -
responded_time_display_value -
responded_time -
completed_time_display_value -
completed_time -
assigned_time_display_value -
assigned_time -
resolved_time_display_value -
resolved_time -
scheduled_start_time_display_value -
scheduled_start_time -
scheduled_end_time_display_value -
scheduled_end_time -
first_response_due_by_time_display_value -
first_response_due_by_time -
deleted_time_display_value -
deleted_time -
due_by_time_display_value -
due_by_time -
item_name -
item_id -
cancel_flag_comments_name -
cancel_flag_comment -
cancel_flag_comments_id -
level_name -
level_id -
impact_name -
impact_id -
sla_name -
sla_id -
approval_status_name -
approval_status_id -
priority_name -
priority_id -
has_notes -
impact_details -
email_cc -
email_bcc -
subcategory_name -
subcategory_id -
template_name -
template_id -
email_ids_to_notify -
attachments -
completed_by_denial -
display_id -
time_elapsed -
notification_status -
service_cost -
total_cost -
urgency_name -
urgency_id -
has_request_initiated_change -
request_template_task_ids -
department_name -
department_id -
is_service_request -
is_reopened -
is_overdue -
is_escalated -
is_read -
is_fcr -
has_problem -
has_project -
has_draft -
has_attachments -
has_linked_requests -
site_name -
site_id -
is_first_response_overdue -
technician_email_id -
technician_is_technician -
technician_sms_mail -
technician_mobile -
technician_last_name -
technician_user_scope -
technician_phone -
technician_name -
technician_id -
technician_photo_url -
technician_is_vip_user -
technician_department -
technician_first_name -
technician_job_title -
unreplied_count -
status_code -
status -
category_name -
category_id -
maintenance_name -
maintenance_id -
request_type_name -
request_type_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Note Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
NoteId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Notes
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
mark_first_response -
request_id -
add_to_linked_requests -
request_display_id -
request_subject -
notify_technician -
show_to_requester -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Task Comment Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
TaskId -
CommentId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Task Comments
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
comment -
task_id -
task_title -
parent_comment -
parent_comment_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Task Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Request Task Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
TaskId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
mark_first_response -
last_updated_time_display_value -
last_updated_time -
created_time_display_value -
created_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Task Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Request Worklog Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId -
WorklogId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Request Worklogs
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
RequestId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
description -
other_charge -
total_charge -
tech_charge -
time_spent_hours -
time_spent_minutes -
start_time_display_value -
start_time -
end_time_display_value -
end_time -
worklog_type_name -
worklog_type_id -
recorded_time_display_value -
recorded_time -
include_nonoperational_hours -
mark_first_response -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Requests
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
subject -
description -
email_to -
status_color -
status_name -
status_id -
status_in_progress -
status_internal_name -
status_stop_timer -
resolution_content -
resolution_submitted_by -
update_reason -
requester_email_id -
requester_is_technician -
requester_sms_mail -
requester_mobile -
requester_last_name -
requester_user_scope -
requester_phone -
requester_name -
requester_id -
requester_photo_url -
requester_is_vip_user -
requester_department -
requester_first_name -
requester_job_title -
project -
resolution -
linked_to_request -
mode_name -
mode_id -
lifecycle -
assets -
cancellation_requested -
is_trashed -
has_change_initiated_request -
group_name -
group_id -
on_behalf_of_email_id -
on_behalf_of_is_technician -
on_behalf_of_sms_mail -
on_behalf_of_mobile -
on_behalf_of_last_name -
on_behalf_of_user_scope -
on_behalf_of_phone -
on_behalf_of_name -
on_behalf_of_id -
responded_time_display_value -
responded_time -
completed_time_display_value -
completed_time -
assigned_time_display_value -
assigned_time -
resolved_time_display_value -
resolved_time -
scheduled_start_time_display_value -
scheduled_start_time -
scheduled_end_time_display_value -
scheduled_end_time -
first_response_due_by_time_display_value -
first_response_due_by_time -
deleted_time_display_value -
deleted_time -
due_by_time_display_value -
due_by_time -
item_name -
item_id -
cancel_flag_comments_name -
cancel_flag_comment -
cancel_flag_comments_id -
level_name -
level_id -
impact_name -
impact_id -
sla_name -
sla_id -
approval_status_name -
approval_status_id -
priority_name -
priority_id -
has_notes -
impact_details -
email_cc -
email_bcc -
subcategory_name -
subcategory_id -
template_name -
template_id -
email_ids_to_notify -
attachments -
completed_by_denial -
display_id -
time_elapsed -
notification_status -
service_cost -
total_cost -
urgency_name -
urgency_id -
has_request_initiated_change -
request_template_task_ids -
department_name -
department_id -
is_service_request -
is_reopened -
is_overdue -
is_escalated -
is_read -
is_fcr -
has_problem -
has_project -
has_draft -
has_attachments -
has_linked_requests -
site_name -
site_id -
is_first_response_overdue -
technician_email_id -
technician_is_technician -
technician_sms_mail -
technician_mobile -
technician_last_name -
technician_user_scope -
technician_phone -
technician_name -
technician_id -
technician_photo_url -
technician_is_vip_user -
technician_department -
technician_first_name -
technician_job_title -
unreplied_count -
status_code -
status -
category_name -
category_id -
maintenance_name -
maintenance_id -
request_type_name -
request_type_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title
Visit documentation for more information.
Get Task Details
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
TaskId
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Get Tasks
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
id -
title -
description -
percentage_completion -
request_id -
additional_cost -
estimated_effort_hours -
attachments -
email_before -
marked_technician_email_id -
marked_technician_is_technician -
marked_technician_sms_mail -
marked_technician_phone -
marked_technician_name -
marked_technician_mobile -
marked_technician_id -
marked_technician_photo_url -
marked_technician_is_vip_user -
marked_technician_department -
overdue -
actual_start_time_display_value -
actual_start_time -
actual_end_time_display_value -
actual_end_time -
associated_entity -
module -
priority_color -
priority_name -
priority_id -
scheduled_end_time_display_value -
scheduled_end_time -
estimated_effort_minutes -
deleted -
estimated_effort -
estimated_effort_days -
task_type_color -
task_type_name -
task_type_id -
scheduled_start_time_display_value -
scheduled_start_time -
status_in_progress -
status_internal_name -
status_stop_timer -
status_color -
status_name -
status_id -
created_time_display_value -
created_time -
last_updated_time_display_value -
last_updated_time -
created_by_email_id -
created_by_is_technician -
created_by_sms_mail -
created_by_mobile -
created_by_last_name -
created_by_user_scope -
created_by_phone -
created_by_name -
created_by_id -
created_by_photo_url -
created_by_is_vip_user -
created_by_department -
created_by_first_name -
created_by_job_title -
owner_email_id -
owner_is_technician -
owner_sms_mail -
owner_phone -
owner_name -
owner_mobile -
owner_id -
owner_photo_url -
owner_is_vip_user -
owner_department
Visit documentation for more information.
Test Connection
Description
Not available.
Parameters
You can provide the following parameters to this action:
-
N/A
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
N/A
Visit documentation for more information.
Make Generic API Request
Description
This is generic endpoint. Use this endpoint when some actions are not implemented by connector. Just enter partial URL (Required), Body, Method, Header etc. Most parameters are optional except URL.
Parameters
You can provide the following parameters to this action:
-
Url -
Body -
IsMultiPart -
Filter -
Headers
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
N/A
Visit documentation for more information.
Make Generic API Request (Bulk Write)
Description
This is a generic endpoint for bulk write purpose. Use this endpoint when some actions are not implemented by connector. Just enter partial URL (Required), Body, Method, Header etc. Most parameters are optional except URL.
Parameters
You can provide the following parameters to this action:
-
Url -
IsMultiPart -
Filter -
Headers
Input Fields
You can provide the following fields to this action:
-
N/A
Output Fields
The following fields are returned after calling this action:
-
N/A
Visit documentation for more information.