Power BI Zendesk Connector

In this article you will learn how to integrate Zendesk data to Power BI without coding in just a few clicks (live / bi-directional connection to Zendesk). Zendesk Connector can be used to integrate Zendesk REST API in your App / BI Tools. You can read/write data about Tickets, Activity, Users, Organizations and more..

Using Zendesk Connector you will be able to connect, read, and write data from within Power BI. Follow the steps below to see how we would accomplish that.

Download Help File Buy

Driver mentioned in this article is part of ODBC PowerPack which is a collection of high-performance Drivers for various API data source (i.e. REST API, JSON, XML, CSV, Amazon S3 and many more). Using familiar SQL query language you can make live connections and read/write data from API sources or JSON / XML / CSV Files inside SQL Server (T-SQL) or your favorite Reporting (i.e. Power BI, Tableau, Qlik, SSRS, MicroStrategy, Excel, MS Access), ETL Tools (i.e. Informatica, Talend, Pentaho, SSIS). You can also call our drivers from programming languages such as JAVA, C#, Python, PowerShell etc.

If you are new to ODBC and ZappySys ODBC PowerPack then check the following links to get started.

Video Tutorial - Integrate Zendesk data in Power BI

This video covers following and more so watch carefully. After watching this video follow the steps described in this article.

How to download / install required driver for Zendesk integration in Power BI
How to configure connection for Zendesk
Features about API Driver (Authentication / Query Language / Examples / Driver UI)
Using Zendesk Connection in Power BI

Create ODBC Data Source (DSN) based on ZappySys API Driver

To get data from Zendesk using Power BI we first need to create a DSN (Data Source) which will access data from Zendesk. We will later be able to read data using Power BI. Perform these steps:

Install ZappySys ODBC PowerPack.
Open ODBC Data Sources (x64):
Create a User Data Source (User DSN) based on ZappySys API Driver

ZappySys API Driver

You should create a System DSN (instead of a User DSN) if the client application is launched under a Windows System Account, e.g. as a Windows Service. If the client application is 32-bit (x86) running with a System DSN, use ODBC Data Sources (32-bit) instead of the 64-bit version.
When the Configuration window appears give your data source a name if you haven't done that already, then select "Zendesk" from the list of Popular Connectors. If "Zendesk" is not present in the list, then click "Search Online" and download it. Then set the path to the location where you downloaded it. Finally, click Continue >> to proceed with configuring the DSN:

ZendeskDSN

Zendesk

Now it's time to configure the Connection Manager. Select Authentication Type, e.g. Token Authentication. Then select API Base URL (in most cases, the default one is the right one). More info is available in the Authentication section.

Token Authentication [Http]

Authenticate using Static Token instead of userid / password ([Token Access] option must be enabled under Admin Console > Channel > API > Settings and then Click [ADD API Token] to generate new token. These settings typically found here https://YOUR-SUB-DOMAIN.zendesk.com/agent/admin/api/settings [Read more..]

Please refer to below API Reference (External Site) link for Token Authentication [Http]

https://developer.zendesk.com/rest_api/docs/support/introduction#api-token

Fill in all required parameters and set optional parameters if needed:

ZendeskDSN

Zendesk

Token Authentication [Http]

https://[$Domain$].zendesk.com/api/v2

Required Parameters
Domain	Fill in the parameter...
UserId	Fill in the parameter...
Token	Fill in the parameter...
Optional Parameters
RetryMode	Fill in the parameter...
RetryStatusCodeList	Fill in the parameter...
RetryCountMax	Fill in the parameter...
RetryMultiplyWaitTime	Fill in the parameter...

OAuth Authentication [OAuth]

OAuth App must be created under Admin Console > Channel > API > Settings. These settings typically found here https://YOUR-SUB-DOMAIN.zendesk.com/agent/admin/api/oauth_clients [Read more..]

Please refer to below API Reference (External Site) link for OAuth Authentication [OAuth]

https://developer.zendesk.com/rest_api/docs/support/introduction#oauth-access-token

Fill in all required parameters and set optional parameters if needed:

ZendeskDSN

Zendesk

OAuth Authentication [OAuth]

https://[$Domain$].zendesk.com/api/v2

Required Parameters
Domain	Fill in the parameter...
ClientId	Fill in the parameter...
ClientSecret	Fill in the parameter...
Permissions	Fill in the parameter...
RedirectUrl	Fill in the parameter...
Optional Parameters
RetryMode	Fill in the parameter...
RetryStatusCodeList	Fill in the parameter...
RetryCountMax	Fill in the parameter...
RetryMultiplyWaitTime	Fill in the parameter...

UserID/Password Authentication (2FA must be OFF) [Http]

Authenticate using your userid / password (2FA must be OFF and [Password Access] option must be enabled under Admin Console > Channel > API > Settings. These settings typically found here https://YOUR-SUB-DOMAIN.zendesk.com/agent/admin/api/settings [Read more..]

Please refer to below API Reference (External Site) link for UserID/Password Authentication (2FA must be OFF) [Http]

https://developer.zendesk.com/rest_api/docs/support/introduction#basic-authentication.

Fill in all required parameters and set optional parameters if needed:

ZendeskDSN

Zendesk

UserID/Password Authentication (2FA must be OFF) [Http]

https://[$Domain$].zendesk.com/api/v2

Required Parameters
Domain	Fill in the parameter...
UserName (2FA Must be OFF)	Fill in the parameter...
Password	Fill in the parameter...
Optional Parameters
RetryMode	Fill in the parameter...
RetryStatusCodeList	Fill in the parameter...
RetryCountMax	Fill in the parameter...
RetryMultiplyWaitTime	Fill in the parameter...

Once the data source has been configured, you can preview data. Select the Preview tab and use settings similar to the following to preview data:
Click OK to finish creating the data source.

Read Zendesk data in Power BI from ODBC

Once you open Power BI Desktop click Get Data to get data from ODBC:
A window opens, and then search for "odbc" to get data from ODBC data source:
Another window opens and asks to select a Data Source we already created. Choose ZendeskDSN and continue:

ZendeskDSN
Most likely, you will be asked to authenticate to a newly created DSN. Just select Windows authentication option together with Use my current credentials option:

ZendeskDSN
Finally, you will be asked to select a table or view to get data from. Select one and load the data!
Finally, use data extracted from Zendesk API in Power BI reports:

Import Zendesk data into Power BI from SQL Query

If you wish to import Zendesk data from SQL query rather than selecting table name then you can use advanced options during import steps (as below). After selecting DSN you can click on advanced options to see SQL Query editor.

Import Zendesk data into Power BI using SQL Query (ODBC Data source)

Edit Query / Using Parameters in Power BI (Dynamic Query)

In the real world, many values of your REST / SOAP API call may be coming from Parameters. If that's the case for you can try to edit script manually as below. In below example its calling SQL Query with POST method and passing some parameters. Notice below where paraAPIKey is Power BI Parameter (string type). You can use parameters anywhere in your script just like the normal variable.

let
    vKey=paraAPIKey,
    Source = Odbc.Query(
    "dsn=ZS-OData Customers", 
    "SELECT * FROM value WITH (SRC='http://httpbin.org/post'," 
    & "METHOD='POST'," 
    & "HEADER='Content-Type:application/json'," 
    & "BODY=@'{""CallerId"":1111, ""ApiKey"":""" & vKey & """}')")
in
Source

Edit Query Settings after Import

There will be a time you need to change initial Query after dataset import in Power BI. Not to worry, just follow these steps to edit your SQL.

Edit Power BI Data Source SQL after SOAP Web Service Import

Edit Power BI Data Source SQL after REST / SOAP Web Service Import

Using DirectQuery Option rather than Import

So far we have seen how to Import REST API data into Power BI but what if you have too much data and you dont want to import but link it. Power BI Offers very useful feature for this scenario. Its called DirectQuery Option. In this section we will explore how to use DirectQuery along with ZappySys Drivers. Out of the box ZappySys Drivers wont work in ODBC Connection Mode so you have to use SQL Server Connection rather than ODBC if you wish to use Live data using DirectQuery option. See below step by step instructions to enable DirectQuery mode in Power BI for REST API data. Basically we will use ZappySys Data Gateway its part of ODBC PowerPack. We will then use Linked Server in SQL Server to Link API Service and then we will issue OPENROWSET queries from Power BI to SQL Server and it will then call REST API via ZappySys Data Gateway.

Step-By-Step - How to query Zendesk API in SQL Server

First read this article carefully, How to query Zendesk API in SQL Server.
Once linked server is configured we are ready to issue API query in Power BI.
Click Get Data in Power BI, select SQL Server Database
Enter your server name and any database name
Select Mode as DirectQuery
Click on Advanced and enter query like below (we are assuming you have created JSON Data Source in Data Gateway and defined linked server (Change name below).
```
Select * from OPENQUERY(ZENDESK_LINKED_SERVER,'SELECT * FROM Customers')
```
Select * from OPENQUERY(
ZENDESK_LINKED_SERVER,
'SELECT * FROM Customers'
)

DirectQuery option for Power BI (Read REST API Data Example using SQL Server Linked Server and ZappySys Data Gateway)
Click OK and Load data ... That's it. Now your Zendesk API data is linked rather than imported.

Working with Gateways in Power BI (Schedule Import)

If the data needs to be updated, it is necessary to create a gateway on-premises. In this new section, we will install a Power BI Gateway and in the next section schedule it to update the REST API information.

In the last section, we Published the report. Power BI may ask you to SIGN IN.

Sign in Power BI
Select the Workspace and select Datasets

Go to workspace and dataset
Right-click the report and select Settings.

Specify settings for the report
The system will ask for a Gateway. Stay here.

Add Power BI Gateway

Use the following link to install a Data Gateway:

https://docs.microsoft.com/en-us/power-bi/service-gateway-onprem

Run the installer and press Next

Gateway installer
Select the option On-premises data gateway (recommended). This option allows access to multiple users and can be used by more applications than Power BI.

Choose Power BI option
The installer will show a warning message.

Warning message during installation
Select the path to install and check the I accept the terms.

Accept terms
Specify the email address to use the gateway.

Register email address
After entering the email, write the gateway name and a recovery key. Make sure to confirm the recovery key.

Enter recovery key

Manage gateways and configure the schedule

Once that the gateway is installed we will configure it and add the connection strings.

The next step is to go to manage gateway

Power BI - Manage Gateway Setting
In order to get the connection string, we will need the connection string of the ZappySys JSON Driver. In the first section of this post, we explained how to configure it. Press Copy Connection String

Connection properties
Once that the data is copied, add a New data Source. In Data Source Name, enter the Data Source Name of the ZappySys JSON driver in step 13 and in Data Source Type, select ODBC. In connection string copy and paste from the clipboard of the step 13 and press Add.

ZappySys connection properties in Power BI
Once added the gateway. You can see the schedule refresh to On and Add another time to add the time where you want to refresh the data.

Schedule gateway

Create Custom Store Procedure in ZappySys Driver

You can create procedures to encapsulate custom logic and then only pass handful parameters rather than long SQL to execute your API call.

Steps to create Custom Store Procedure in ZappySys Driver. You can insert Placeholders anywhere inside Procedure Body. Read more about placeholders here

Go to Custom Objects Tab and Click on Add button and Select Add Procedure:
Enter the desired Procedure name and click on OK:
Select the created Store Procedure and write the your desired store procedure and Save it and it will create the custom store procedure in the ZappySys Driver:
Here is an example stored procedure for ZappySys Driver. You can insert Placeholders anywhere inside Procedure Body. Read more about placeholders here
```
CREATE PROCEDURE [usp_get_orders]
    @fromdate = '<<yyyy-MM-dd,FUN_TODAY>>'
 AS
    SELECT * FROM Orders where OrderDate >= '<@fromdate>';
```
That's it now go to Preview Tab and Execute your Store Procedure using Exec Command. In this example it will extract the orders from the date 1996-01-01:
```
Exec usp_get_orders '1996-01-01';
```
Let's generate the SQL Server Query Code to make the API call using store procedure. Go to Code Generator Tab, select language as SQL Server and click on Generate button the generate the code.
As we already created the linked server for this Data Source, in that you just need to copy the Select Query and need to use the linked server name which we have apply on the place of [MY_API_SERVICE] placeholder.
```
SELECT * FROM OPENQUERY([MY_API_SERVICE], 'EXEC [usp_get_orders] ''1996-01-01''')
```
Now go to SQL served and execute that query and it will make the API call using store procedure and provide you the response.

Create Custom Virtual Table in ZappySys Driver

ZappySys API Drivers support flexible Query language so you can override Default Properties you configured on Data Source such as URL, Body. This way you don't have to create multiple Data Sources if you like to read data from multiple EndPoints. However not every application support supplying custom SQL to driver so you can only select Table from list returned from driver.

Many applications like MS Access, Informatica Designer wont give you option to specify custom SQL when you import Objects. In such case Virtual Table is very useful. You can create many Virtual Tables on the same Data Source (e.g. If you have 50 URLs with slight variations you can create virtual tables with just URL as Parameter setting.

Go to Custom Objects Tab and Click on Add button and Select Add Table:
Enter the desired Table name and click on OK:
And it will open the New Query Window Click on Cancel to close that window and go to Custom Objects Tab.
Select the created table, Select Text Type AS SQL and write the your desired SQL Query and Save it and it will create the custom table in the ZappySys Driver:
Here is an example SQL query for ZappySys Driver. You can insert Placeholders also. Read more about placeholders here
```
SELECT
  "ShipCountry",
  "OrderID",
  "CustomerID",
  "EmployeeID",
  "OrderDate",
  "RequiredDate",
  "ShippedDate",
  "ShipVia",
  "Freight",
  "ShipName",
  "ShipAddress",
  "ShipCity",
  "ShipRegion",
  "ShipPostalCode"
FROM "Orders"
Where "ShipCountry"='USA'
```
That's it now go to Preview Tab and Execute your custom virtual table query. In this example it will extract the orders for the USA Shipping Country only:
```
SELECT * FROM "vt__usa_orders_only"
```
Let's generate the SQL Server Query Code to make the API call using store procedure. Go to Code Generator Tab, select language as SQL Server and click on Generate button the generate the code.
As we already created the linked server for this Data Source, in that you just need to copy the Select Query and need to use the linked server name which we have apply on the place of [MY_API_SERVICE] placeholder.
```
SELECT * FROM OPENQUERY([MY_API_SERVICE], 'EXEC [usp_get_orders] ''1996-01-01''')
```
Now go to SQL served and execute that query and it will make the API call using store procedure and provide you the response.

Conclusion

In this article we discussed how to connect to Zendesk in Power BI and integrate data without any coding. Click here to Download Zendesk Connector for Power BI and try yourself see how easy it is. If you still have any question(s) then ask here or simply click on live chat icon below and ask our expert (see bottom-right corner of this page).

Download Zendesk Connector for Power BI Documentation

Actions supported by Zendesk Connector

Zendesk Connector support following actions for REST API integration. If some actions are not listed below then you can easily edit Connector file and enhance out of the box functionality.

Read Tickets (All)

Get a list of all tickets in your account

Parameter

Description

Sort By

Sort By field

Option	Value
id	id
assignee	assignee
assignee.name	assignee.name
created_at	created_at
group	group
locale	locale
requester	requester
requester.name	requester.name
status	status
subject	subject
updated_at	updated_at

Sort Order

Sort order

Option	Value
desc	desc
asc	asc

Extra Columns to Include

Option	Value
Default
comment_count	comment_count

External ID for Ticket

Read Tickets (Incremental)

Get a list of tickets changed after specified date/time

Parameter

Description

Start Time (e.g. yyyy-MM-dd -OR- yyyy-MM-ddTHH:mm:ss)

Start DateTime for data fetch. Tickets modified after this date/time is fetched. You can enter date in yyyy-MM-dd or yyyy-MM-ddTHH:mm:ss format. You can also use functions to get date. Supported functions now|today|yesterday|weekstart|weekend|monthstart|monthend|yearstart|yearend and supported intervals for add/subtract are ms|s|sec|min|h|hour|y|year|d|day|m|month|y|year. Example monthstart-3d (subtract 3days from month start)

Option	Value
today	today
yesterday	yesterday
monthstart	monthstart
monthend	monthend
yearstart	yearstart
yearend	yearend
weekstart	weekstart
weekend	weekend
yearstart-1y	yearstart-1y
yearend-1y	yearend-1y
monthstart-1d	monthstart-1d
monthend+1d	monthend+1d
2022-01-31	2022-01-31
2022-01-31 23:59:59	2022-01-31 23:59:59

Read Ticket(s) by ID

Get a list of all tickets in your account

Parameter	Description
Ticket ID(S) - Use Comma for multiple (e.g. 111,222)

Read User(s) by ID

Get a list of users in your account for specific id(s)

Parameter	Description
User ID(S) - Use Comma for multiple (e.g. 111,222)

Read Organization(s) by ID

Get a list of organizations in your account for specific id(s)

Parameter	Description
Organization ID(S) - Use Comma for multiple (e.g. 111,222)

Read Tickets for Organization

Get all tickets for specified organization_id

Parameter	Description
Organization ID

Read Tickets for User (Requested)

Get all requested tickets for specified user_id

Parameter	Description
User ID

Read Tickets for User (CCed)

Get all CCed tickets for specified user_id

Parameter	Description
User ID

Read Tickets for User (Assigned)

Get all assigned tickets for specified user_id

Parameter	Description
User ID

Read Tickets (Recent)

Get all recent tickets

Read Tickets Count (All)

Returns an approximate count of tickets in the account. If the count exceeds 100,000, it is updated every 24 hours. The count[refreshed_at] property is a timestamp that indicates when the count was last updated. Note: When the count exceeds 100,000, count[refreshed_at] may occasionally be null. This indicates that the count is being updated in the background, and count[value] is limited to 100,000 until the update is complete.

Read Tickets Count (for Organization)

Returns an approximate count of tickets for specified organization_id. If the count exceeds 100,000, it is updated every 24 hours. The count[refreshed_at] property is a timestamp that indicates when the count was last updated. Note: When the count exceeds 100,000, count[refreshed_at] may occasionally be null. This indicates that the count is being updated in the background, and count[value] is limited to 100,000 until the update is complete.

Parameter	Description
Organization ID

Read Ticket Metrics

Returns a list of tickets with their metrics..

Read Ticket Fields

Returns a list of all system and custom ticket fields in your account. For accounts without access to multiple ticket forms, positions can be changed using the Update Ticket Field endpoint or the Ticket Forms page in Zendesk Support (Admin > Manage > Ticket Forms). The Ticket Forms page shows the fields for the account. The order of the fields is used in the different products to show the field values in the tickets.

Parameter	Description

Read Ticket Forms

Returns a list of all ticket forms for your account if accessed as an admin or agent. End users only see ticket forms that have end_user_visible set to true.

Read Ticket Comments

Returns comments for specified ticket ID.

Parameter

Description

Ticket ID

Sort Order

Sort order

Option	Value
desc	desc
asc	asc

Include inline images

Default is false. When true, inline images are also listed as attachments in the response

Option	Value
false	false
true	true

Read Ticket Attachments

Returns attachments for the specified Ticket ID.

Parameter

Description

Ticket ID

Sort Order

Sort order

Option	Value
desc	desc
asc	asc

Include inline images

Default is false. When true, inline images are also listed as attachments in the response

Option	Value
false	false
true	true

Read Ticket ActivityStream

Lists ticket activities in the last 30 days affecting the agent making the request. The Ticket Activities API returns ticket activities by other people affecting the agent making the API request. Ticket activities include assigning a ticket to the agent, increasing the priority of a ticket assigned to the agent, or adding a comment to a ticket assigned to the agent. A possible use case for the API is building a personalized notification service for agents.

Parameter	Description
Since (ISO e.g. 2013-04-03T16:02:46Z)	return the activities since a specific date. The since parameter takes a UTC time in the ISO 8601 format. Example: '2013-04-03T16:02:46Z'.

Read Ticket ActivityStream Details

Lists ticket activity details.

Parameter	Description
activity_id

Search Records

Search for ticket, user, organization, or group for specified search criteria. Returns max 1000 records based on search criteria (i.e. query) you specify

Parameter

Description

Search Criteria

The search query based on this syntax https://support.zendesk.com/hc/en-us/articles/203663226

Option	Value
Example: Search by Ticket ID	112233
Example: Search by Ticket Status	status<solved
Example: Search by Some Text	SomeText
Example: Search By Status	SomeText
Example: Search by Type and Status	type:ticket status:open
Example: Search by Type and Name	type:user "Jane Doe"
Example: Search by Type and CreationDate	type:organization created< 2015-05-01
Example: Search organizations updated after some date	type:organization updated > 2015-05-01
Example: Search users updated after some date	type:user updated > 2015-05-01
Example: Search By Type and Tag	type:ticket tags:red tags:blue

Sort By

Option	Value
updated_at	updated_at
created_at	created_at
priority	priority
status	status
ticket_type	ticket_type

Sort Order

Option	Value
desc	desc
asc	asc

Extra Columns to Include

You can list email CCs by side-loading users.

Option	Value
Default
users	users

Read Organization Count

Get organizations count.

Read Organization Fields

Returns a list of custom Organization Fields in your account. Fields are returned in the order that you specify in your Organization Fields configuration in Zendesk Support. Clients should cache this resource for the duration of their API usage and map the key for each Organization Field to the values returned under the organization_fields attribute on the Organization resource.

Read Tags

Lists the 500 most popular tags in the last 60 days, in decreasing popularity. You must enable the tagging of users and organizations in Zendesk Support for the API calls to work. Select Manage > Settings > Customers, and enable the option.

Read Groups

Get information about groups.

Read User Fields

Returns a list of custom User Fields in your account. Fields are returned in the order that you specify in your User Fields configuration in Zendesk Support. Clients should cache this resource for the duration of their API usage and map the key for each User Field to the values returned under the user_fields attribute on the User resource.

Read Current User Info

Get information for current profile based on credentials you have used.

Read Brands

Get information about brands.

Read Views

Get information about views.

Read Macros

Get information about macros.

Read Sessions

Get information about Sessions.

Read User Sessions

Get information about user sessions.

Parameter	Description
user_id

Read Requests

Returns a list of requests.

Parameter

Description

Sort By

Sort By field

Option	Value
updated_at	updated_at
created_at	created_at

Sort Order

Sort order

Option	Value
desc	desc
asc	asc

Status

Sort order

Option	Value
new	new
open	open
pending	pending
solved	solved
closed	closed

Read Requests Search

Returns a requests using search criteria.

Parameter

Description

Sort By

Sort By field

Option	Value
updated_at	updated_at
created_at	created_at

Sort Order

Sort order

Option	Value
desc	desc
asc	asc

Search Criteria

The search query based on this syntax https://support.zendesk.com/hc/en-us/articles/203663226

Option	Value
Example: Search by Ticket ID	112233
Example: Search by Ticket Status	status<solved
Example: Search by Some Text	SomeText
Example: Search By Status	SomeText
Example: Search by Type and Status	type:ticket status:open
Example: Search by Type and Name	type:user "Jane Doe"
Example: Search by Type and CreationDate	type:organization created< 2015-05-01
Example: Search organizations updated after some date	type:organization updated > 2015-05-01
Example: Search users updated after some date	type:user updated > 2015-05-01
Example: Search By Type and Tag	type:ticket tags:red tags:blue

Status

Sort order

Option	Value
new	new
open	open
pending	pending
solved	solved
closed	closed

organization_id

cc_id

Read Attachment

Read attachment information

Parameter	Description
Attachment ID

Delete Attachment

Delete attachment

Parameter	Description
Attachment ID

Upload Attachment (Single file)

Upload files to Zendesk which can be used as attachment later.

Parameter	Description
File Name	File name for display purpose
File Path (Local)
Token for exising Upload Session	Blank if creating a new upload

Delete Upload Session

Delete upload session and all its attachments.

Parameter	Description
Token for exising upload

Create Ticket (Single)

Creates one ticket at a time and wait until its created. Use BULK Table instead of this one to create multiple tickets.

Create Tickets (Bulk)

Create tickets in bulk (job is queued) and wait until done. This is faster than one request at a time

Delete Tickets (Bulk)

Delete multiple tickets in a single request. This is faster than row by row operation.

Parameter	Description
Ticket ID(S) - Use Comma for multiple (e.g. 111,222)

Update Tickets (Bulk)

Update tickets in bulk (job is queued) and wait until done. This is faster than one request at a time

Update Ticket (Single)

Update single ticket. Use bulk operation if you pfrefer to update multiple tickets. If you like to set additional_tags or remove_tags then use BULK Table (Tickets)

Parameter	Description
Ticket ID to Update

Delete Ticket

Delete ticket by id.

Parameter	Description
Ticket ID for Delete

Read Users (All)

Get a list of all users in your account

Parameter

Description

Role

Option	Value
agent	agent
admin	admin
end-user	end-user

permission_set

External ID for Ticket

Read Organizations (All)

Get a list of all organizations in your account

Generic Request

This is generic endpoint. Use this endpoint when some actions are not implemented by connector. Just enter partial URL (Required), Body, Method, Header etc. Most parameters are optional except URL.

Parameter	Description
Url	API URL goes here. You can enter full URL or Partial URL relative to Base URL. If it is full URL then domain name must be part of ServiceURL or part of TrustedDomains
Body	Request Body content goes here
IsMultiPart	Check this option if you want to upload file(s) (i.e. POST RAW file data) or send data using Multi-Part encoding method (i.e. Content-Type: multipart/form-data). Multi-Part request allows you to mix key/value and upload files in same request. On the other hand raw upload allows only single file upload (without any key/value) ==== Raw Upload (Content-Type: application/octet-stream) ===== To upload single file in raw mode check this option and specify full file path starting with @ sign in the Body (e.g. @c:\data\myfile.zip ) ==== Form-Data / Multipart Upload (Content-Type: multipart/form-data) ===== To treat your Request data as multi part fields you must specify key/value pairs separated by new lines into RequestData field (i.e. Body). Each key value pair is entered on new-line and key/value are separated using equal sign (=). Preceding and trailing spaces are ignored also blank lines are ignored. If field value has some any special character(s) then use escape sequence (e.g. For NewLine: \r\n, For Tab: \t, For at (@): \@). When value of any field starts with at sign (@) its automatically treated as File you want to upload. By default file content type is determined based on extension however you can supply content type manually for any field using this way [ YourFileFieldName.Content-Type=some-content-type ]. By default File Upload Field always includes Content-Type in the request (non file fields do not have content-type by default unless you supply manually). For some reason if you dont want to use Content-Type header in your request then supply blank Content-Type to exclude this header altogather [e.g. SomeFieldName.Content-Type= ]. In below example we have supplied Content-Type for file2 and SomeField1, all other fields are using default content-type. See below Example of uploading multiple files along with additional fields. If some API requires you to pass Content-Type: multipart/form-data rather than multipart/form-data then manually set Request Header => Content-Type: multipart/mixed (it must starts with multipart/ else will be ignored). file1=@c:\data\Myfile1.txt file2=@c:\data\Myfile2.json file2.Content-Type=application/json SomeField1=aaaaaaa SomeField1.Content-Type=text/plain SomeField2=12345 SomeFieldWithNewLineAndTab=This is line1\r\nThis is line2\r\nThis is \ttab \ttab \ttab SomeFieldStartingWithAtSign=\@MyTwitterHandle
Filter	Enter filter to extract array from response. Example: $.rows[] --OR-- $.customers[].orders[*]. Check your response document and find out hierarchy you like to extract
Headers	Headers for Request. To enter multiple headers use double pipe or new line after each {header-name}:{value} pair

Other App Integration scenarios for Zendesk

SSIS

SQL Server

SSRS

Informatica

MS Access

MS Excel

SSAS

Python

JAVA

Tableau

SAP Crystal Reports

Azure Data Factory (ADF)

ODBC

Other Connectors for Power BI

Zendesk

Azure DevOps

ManagedEngine ServiceDesk Plus (Zoho)

Zoho CRM

Hubspot

Google Sheets

Stripe

YouTube

Google BigQuery

OneDrive

OData

Amazon Ads

Mailchimp

Jira

Outlook Mail (Office 365)

Zoom

Cosmos DB

Shopify

Nativo

Google Drive

SharePoint Online

Amazon MWS

ServiceNow

ElasticSearch

Google Calendar

DropBox

REST API

JSON

JSON File

XML

SOAP

XML File

JDBC-ODBC Bridge

Salesforce

CSV

Amazon S3 JSON File

Amazon S3 XML File

Amazon S3 CSV File

Azure Blob JSON File

Azure Blob XML File

Azure Blob CSV File

FTP/SFTP JSON File

FTP/SFTP XML File

FTP/SFTP CSV File

Download Zendesk Connector for Power BI Documentation

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Video Tutorial - Integrate Zendesk data in Power BI

Create ODBC Data Source (DSN) based on ZappySys API Driver

Token Authentication [Http]

OAuth Authentication [OAuth]

UserID/Password Authentication (2FA must be OFF) [Http]

Read Zendesk data in Power BI from ODBC

Import Zendesk data into Power BI from SQL Query

Edit Query / Using Parameters in Power BI (Dynamic Query)

Edit Query Settings after Import

Using DirectQuery Option rather than Import

Step-By-Step - How to query Zendesk API in SQL Server

Working with Gateways in Power BI (Schedule Import)

Manage gateways and configure the schedule

Create Custom Store Procedure in ZappySys Driver

Create Custom Virtual Table in ZappySys Driver

Conclusion

Actions supported by Zendesk Connector

Other App Integration scenarios for Zendesk

Other Connectors for Power BI

How to connect Zendesk in Power BI?

How to get Zendesk data in Power BI?

How to read Zendesk data in Power BI?

How to load Zendesk data in Power BI?

How to import Zendesk data in Power BI?

How to pull Zendesk data in Power BI?

How to push data to Zendesk in Power BI?

How to write data to Zendesk in Power BI?

How to POST data to Zendesk in Power BI?

Call Zendesk API in Power BI

Consume Zendesk API in Power BI

Zendesk Power BI Automate

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Integration Zendesk in Power BI

Consume real-time Zendesk data in Power BI

Consume realtime Zendesk API data in Power BI

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Connect Zendesk in Power BI

Load Zendesk in Power BI

Load Zendesk data in Power BI

Read Zendesk data in Power BI

Zendesk API Call in Power BI