Write data to Zendesk using SSIS (Import data)
In this section we will learn how to configure and use Zendesk Connector in the API Destination to write data to Zendesk.
Video tutorial
This video covers following and more so watch carefully. After watching this video follow the steps described in this article.
- How to download SSIS PowerPack for
Zendesk integration in SSIS - How to configure connection for
Zendesk - How to write or lookup data to
Zendesk - Features about SSIS API Destination
- Using
Zendesk Connector in SSIS
Step-by-step instructions
In upper section we learned how to read data, now in this section we will learn how to configure Zendesk in the API Source to POST data to the Zendesk.
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Read the data from the source, being any desired source component. In example we will use ZappySys Dummy Data Source component.
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From the SSIS Toolbox drag and drop API Destination (Predefined Templates) on the Data Flow Designer surface and connect source component with it, and double click to edit it.
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Select New Connection to create a new connection:
API Destination - ZendeskZendesk Connector can be used to integrate Zendesk REST API in your App / BI Tools. You can read/write data about Tickets, Activity, Users, Organizations and more. -
Use a preinstalled Zendesk Connector from Popular Connector List or press Search Online radio button to download Zendesk Connector. Once downloaded simply use it in the configuration:
Zendesk -
Proceed with selecting the desired Authentication Type. Then select API Base URL (in most cases default one is the right one). Finally, fill in all the required parameters and set optional parameters if needed. You may press a link Steps to Configure which will help set certain parameters. More info is available in Authentication section.
Authenticate using Static Token instead of userid / password ([Token Access] option must be enabled under Admin Console > Channel > API > Settings and then Click [ADD API Token] to generate new token. These settings typically found here https://YOUR-SUB-DOMAIN.zendesk.com/agent/admin/api/settings [API reference]
Please refer to below API reference (external site) link for Token Authentication [Http]https://developer.zendesk.com/rest_api/docs/support/introduction#api-token
Fill in all required parameters and set optional parameters if needed:
ZendeskDSNZendeskToken Authentication [Http]https://[$Domain$].zendesk.com/api/v2Required Parameters Sub Domain (e.g. mycompany) Fill-in the parameter... UserId Fill-in the parameter... Token Fill-in the parameter... Optional Parameters RetryMode RetryWhenStatusCodeMatch RetryStatusCodeList 429 RetryCountMax 5 RetryMultiplyWaitTime True OAuth App must be created under Admin Console > Channel > API > Settings. These settings typically found here https://YOUR-SUB-DOMAIN.zendesk.com/agent/admin/api/oauth_clients [API reference]
Please refer to below API reference (external site) link for OAuth Authentication [OAuth]https://developer.zendesk.com/rest_api/docs/support/introduction#oauth-access-token
Fill in all required parameters and set optional parameters if needed:
ZendeskDSNZendeskOAuth Authentication [OAuth]https://[$Domain$].zendesk.com/api/v2Required Parameters Sub Domain (e.g. mycompany) Fill-in the parameter... ClientId Fill-in the parameter... ClientSecret Fill-in the parameter... Permissions Fill-in the parameter... RedirectUrl Fill-in the parameter... Optional Parameters RetryMode RetryWhenStatusCodeMatch RetryStatusCodeList 429 RetryCountMax 5 RetryMultiplyWaitTime True Authenticate using your userid / password (2FA must be OFF and [Password Access] option must be enabled under Admin Console > Channel > API > Settings. These settings typically found here https://YOUR-SUB-DOMAIN.zendesk.com/agent/admin/api/settings [API reference]
Please refer to below API reference (external site) link for UserID/Password Authentication (2FA must be OFF) [Http]https://developer.zendesk.com/rest_api/docs/support/introduction#basic-authentication.
Fill in all required parameters and set optional parameters if needed:
ZendeskDSNZendeskUserID/Password Authentication (2FA must be OFF) [Http]https://[$Domain$].zendesk.com/api/v2Required Parameters Sub Domain (e.g. mycompany) Fill-in the parameter... UserName (2FA Must be OFF) Fill-in the parameter... Password Fill-in the parameter... Optional Parameters RetryMode RetryWhenStatusCodeMatch RetryStatusCodeList 429 RetryCountMax 5 RetryMultiplyWaitTime True -
Select the desired endpoint, change/pass the properties values, and go to the Mappings tab to map the columns.
API Destination - ZendeskZendesk Connector can be used to integrate Zendesk REST API in your App / BI Tools. You can read/write data about Tickets, Activity, Users, Organizations and more. -
Finally, map the desired columns:
API Destination - ZendeskZendesk Connector can be used to integrate Zendesk REST API in your App / BI Tools. You can read/write data about Tickets, Activity, Users, Organizations and more. -
That's it; we successfully configured the POST API Call. In a few clicks we configured the Zendesk API call using ZappySys Zendesk Connector